BB Torch :: Frozen On Startup?
Apr 11, 2011
Woke up this morning to find my 9800 Torch had ran out of battery it was completely dead. When I tried to charge the phone the startup screen came up as normal but it froze when it got to a certain point, I took out the battery and replaced it after 30 seconds, the phone started to reboot and then froze at the same point.I have reinstalled the OS onto my device from Blackberry desktop and have tried this several times today but it is still freezing at the same point, after about 20-30 minutes of leaving the phone it eventually very slowly came on!t the moment my phone is completely useless to me as it has froze again.
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Nov 6, 2011
Blackberry torch is frozen at the startup screen. ...
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Mar 17, 2012
My bb frozen up this morning so I turned it off and took out the battery, now when ever I put the battery back the little red light just comes on and the startup screen keeps reloading and that's about it.
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Jun 18, 2010
I downloaded my lookout virus scanner.Worked great.Did an upgrade from BBapp world and after reboot it starts and the application permission pops up and everything is frozen. My animated screensaver is moving in the background and if I press the alt or caps key the symbol comes on and off but nothing moves and I cant do anything. The phone signal never turns on and the time freezes to when it first starts. I have pulled the battery atleast 20 times and have done the alt caps del reset a bunch too. I email the company of the program and filed a help request but it being the weekend I think Im screwed with them. Can anyone help me out how to get around this I just wanna get my phone back this has been all afternoon.
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Mar 31, 2010
I have a iPhone 3G.So I made the mistake of upgrading to 3.1.3 firmware, I had unlocked and jailbroken with Cydia and Blackra1n. So i waited a while until there was some ways to do it to 3.1.3 and used Redsn0w to jailbrake which worked and tried to unlock with Sn0wbreeze and it didn't work, I then turned the phone off and the next day I have turned it on and I think its bricked. It just has the sn0wbreeze symbol, computer wont recognize its plugged in and I have held down hold and home to rest and it does nothing.
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Aug 25, 2010
Today I attempted to upgrade to the new 5.0 OS via Desktop Manager. The backup was completed and software installed. The process stalled on the reboot portion. My phone turned on, and I saw the blackberry screen with the loading bar below. The loading bar filled up and then my usual AT&T World Phone orange screen came up (which usually lasts for about 5 seconds before the home screen comes up). However, the orange screen lasted over an hour. Since the software was already installed I did a battery pull. The phone started up to the same AT&T screen and stops. The backlight still dims as usual, and comes back up on a button push but its stuck there with no home screen, now for another 3 hrs. It won't allow me to try to wipe or reinstall the OS because the phone has to be started to do so, and it says it can't connect to the phone (but it does recognize my device when its plugged into the computer). I have searched the forums for similar problems but haven't found any others with my problem.
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Jan 29, 2012
Yesterday I tried to turn on my phone after charging it. It vibrated and the backlight lit up as it usually does when the phone turns on, however, the Sony Ericsson logo does not appear and it stays frozen in this state. I have tried removing the battery for a few minutes but it doesn't change anything. I also tried connecting to PC Companion, which intermittently detects the phone, as if it was being continuously connected and disconnected. I cannot do an update or anything to it from the computer.
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May 23, 2012
It would seem that the ALT function is stuck because I can only access the numbers and not the letters on both the physical keyboard and the virtual keyboard.
I have reset the phone several times. Updated with the latest software, even reset to factory setting and still nothing. My phone is locked with a password so I can't even enter my PIN because it comprises of letters. My carrier can't do anything and my warranty has expired.
I have read some of the other similar problems and my phone has no case or cover on it. On top of it all, it is stuck in SOS mode so I don't even have a signal so I can't even receive phone calls.
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Dec 4, 2012
My phone has been frozen all day. The past couple of days it's been really slow, then today it just completely froze. I've tried battery pulling about 6 times.. same results. I don't know what to do. It won't connect to the desktop manager
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Jan 13, 2012
When I connected my blackberry to the desktop software, I noticed that there was an update from version 7.0 Bundle 1672 to 7.0 Bundle 2395. I selected Update and now the update appears to be frozen. however I am told that if i disconnect, it could render the device unusable. See screenshot.
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Sep 3, 2012
BB torch manual keyboard not working so cannot unlock. Also keeps switching off
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Jun 3, 2012
My Torch froze whilst updating software and is stuck on 14% and has been for the last 3 hours. I have taken the battery out a few times in the hope it would re start but it just goes straight back to the same page when it loads up.
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Oct 1, 2011
I just upgraded by blackberry torch from 6.0.0.246 per the blackberry desktop message to 6.0.0.600 (bundle 2647), platform 6.6.0.223.Now every time I click on the icon for the calendar, the phone seems to be frozen and I had to remove the battery to get it restarted.
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Jun 23, 2011
My blackberry torch was recently giving me a hard time using a few of the letter keys, I decided to let it sit overnight, this morning it's even worse I can't use the centre key to scroll or click on anything and non of my other keys work. I've only had this blackberry for about a month. Nothing that I do seems to work to reset it
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Jun 7, 2011
I did an email update to my bb torch and now its stuck in reboot screen at about 90% i tried using my mac to restore a backup i have but as i cannot get access to m y phone i have not been able to update it.
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Nov 26, 2012
My blackberry froze during the backup process in the software update.It's been stuck on 19% for the last 2.5 hours.
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Jul 1, 2012
my blackberry torch 9810 started updating to the new software this morning, however has been frozen for the last few hours. I have removed the battery and then turned it back on, and its still frozen, ive also plugged it into the computer onto the blackberry desktop manager but it still does not work!
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May 29, 2012
Yea so today at around 2 pm I restarted my phone and when it restarted and new icon appeared saying an update was available so I clicked on it and said why not that would be good. 5 hours later it still hasn't completed and the screen on the phone said only 2 hours. The overall backup progress is frozen at 16%.
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Mar 31, 2012
My app world app is frozen in a download of Facebook 2.0. The screen says Please Wait I am unable to close the app world app using either of the suggested methods.
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Jul 19, 2011
My Torch has been wirelessly updating the OS for 8.5 hours. The screen shows:
Software Updates
Restoring Your Data
BlackBerry Messenger 0%
Overall Restore Progess 37%
Is my phone frozen?
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May 17, 2012
My torch is frozen on Social Feeds during my update. It is only at 9%. Am I screwed and just have to wait and hope the software updates... Or is there any way to stop it? I hope I didn't just mess up my phone!
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Jun 11, 2012
i downloaded software and tried to install it but its been stuck on 6% backing up your data (social feeds) and i cant restart my device as it keeps going back on to the loading screen. i tried to attach it to my bb desktop but it just goes grey and unresponsive when i plug my phone into the laptop, pulled the battery and everything,
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May 8, 2012
Last night I updated app world and when i rebooted this morning the icon wasnt there.after 2 minutes, the phone froze altogether - i couldntt even turn it off. After pulling the battery off and putting it back on, again the phone works for only 2 minutes and then it freezes again.how can I get it back to working properly?
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Sep 28, 2012
I am from South Africa using a 9810 on Mtn network with OS 7.1 . I took my contract out under my name and i gave the 9810 to the wife. The phone automatically asked her to update to os7.1 and the phone worked well for a month.
Eventually the phone started freezing where i can see my screen but i cant see beyond what my screen shows, my cursor works fine as if i scroll down and click it will randomely select the menu icon below or the BBm contact below.
I have done a battery pull not , eventually the wife got fed up and said we need to swop phones , so now i am using a 9810 that is useless if you ask me.
The otther problem i am having is when i switched devices my BB Id stayed on my old phone and her BBId stayed on the 9810 any way i can swop , i tried going into menu > device > BBID and edit it but it keeps telling me incorrect password. Also my e-mail is stuck on that device and her e-mail on my device.
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Apr 5, 2011
In process of downloading new updates to Torch 9800 it stopped with instructions to:unplug device,go to Control Panel .... Device Manager/USB Root Hub/allow computer to turn off device ...plug in device...It then repats the same process again and again with same instructions. I've turned everything else off on computer, but now BB is frozen and still no upgrade complete.
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Oct 8, 2012
the email message screen stopped showing received or sent messages as of 9:44 Friday evening (48 hours ago) and the date bar on the email screen shows Jul 2, 2045. The time/date on device is correct.
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Jan 11, 2012
I was having issues with my trackpad -- and this thread said to do a clean reload. So I did, and left it going overnight. When I came back to it in the morning, it said it couldn't connect to the device, and that it might require a password.
I don't have a password set, so I clicked retry. I got the same message an hour later. The progress bar looks like it has about 80% left to go.
The phone has been reset to factory defalt, so I'm worried I've lost all my files. I did a few backups before staring, but I have no idea how to restore it myself, and if I should interupt the process.
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Mar 27, 2012
When i was checking my emails on my Blackberry Torch 9880 the screen froze. During this time i know i got a text message (heard the text alert sound). My Blackberry automatically reset itself and when it had rebooted i had lost the previous 2 days worth of messages...including the new text which i was unable to read.
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Jan 31, 2012
I have a 9860 from tigo paraguay, and the device stays frozen too much times, example when i press de unlock key ussually stay black for at least 20 secs, and when a app its instaling i cant use the phone, my os ver its 7.0.0.0.353 what can i do about this i think an 1.2 ghz processor doesnt have to have this kind of issues
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Nov 21, 2012
I installed and app called Dropbox, and it said it was installed, but the screen was frozen so I couldn't choose OK or Run, so after about half an hour I pulled the battery. Now it is hung up during the boot, with the progress bar about under the Y in Blackberry.
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Jun 1, 2011
The word "large" is highlighted in yellow and frozen in the lower left hand of the screen. I have tried shutting it off several times. Not even a week old..
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