BB Torch :: Frozen During Reboot Stage Of Software Update?
Jan 11, 2012
I was having issues with my trackpad -- and this thread said to do a clean reload. So I did, and left it going overnight. When I came back to it in the morning, it said it couldn't connect to the device, and that it might require a password.
I don't have a password set, so I clicked retry. I got the same message an hour later. The progress bar looks like it has about 80% left to go.
The phone has been reset to factory defalt, so I'm worried I've lost all my files. I did a few backups before staring, but I have no idea how to restore it myself, and if I should interupt the process.
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Jan 7, 2011
I started the "critical update" that popped up on my phone earlier today at about 12pm via the Desktop Manager (up to date).. Now it's almost 4pm and I've spent 3 and a half hours waiting for progress, scared to "disconnect the device or interrupt the process" for fear of my phone becoming "unstable" as the update window stated.I have included an image to prove the time frame (backed up device at 11:50, still waiting at 3:40.)There has been no change since the reboot stage began, about 20 minutes into the update, which was surprisingly quick.My phone has restored to factory settings, and I'm scared to do anymore than look at it?
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Jun 7, 2011
I did an email update to my bb torch and now its stuck in reboot screen at about 90% i tried using my mac to restore a backup i have but as i cannot get access to m y phone i have not been able to update it.
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Oct 25, 2011
I've got a curve 8520 and earlier today it was playing up and so I decided to re-boot it by taking the battery out. It seemed normal and I'd left it for a while but when I came back to it, the re-boot hadn't gone past about 2/3 of the way. I've tried several different things, plugging it into the computer, and the wall, and also taken the battery out several more times and each time it still doesn't go past 2/3.
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Aug 23, 2014
Theres a problem after some time after reboot, and the solution is to reboot your phone. The impacted area of the touchscreen is the back stage of the whatsapp app. And in camera the section of the reverse camera.
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Nov 21, 2012
I installed and app called Dropbox, and it said it was installed, but the screen was frozen so I couldn't choose OK or Run, so after about half an hour I pulled the battery. Now it is hung up during the boot, with the progress bar about under the Y in Blackberry.
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Jan 13, 2012
When I connected my blackberry to the desktop software, I noticed that there was an update from version 7.0 Bundle 1672 to 7.0 Bundle 2395. I selected Update and now the update appears to be frozen. however I am told that if i disconnect, it could render the device unusable. See screenshot.
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Jun 3, 2012
My Torch froze whilst updating software and is stuck on 14% and has been for the last 3 hours. I have taken the battery out a few times in the hope it would re start but it just goes straight back to the same page when it loads up.
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Nov 26, 2012
My blackberry froze during the backup process in the software update.It's been stuck on 19% for the last 2.5 hours.
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Jul 1, 2012
my blackberry torch 9810 started updating to the new software this morning, however has been frozen for the last few hours. I have removed the battery and then turned it back on, and its still frozen, ive also plugged it into the computer onto the blackberry desktop manager but it still does not work!
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May 29, 2012
Yea so today at around 2 pm I restarted my phone and when it restarted and new icon appeared saying an update was available so I clicked on it and said why not that would be good. 5 hours later it still hasn't completed and the screen on the phone said only 2 hours. The overall backup progress is frozen at 16%.
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May 17, 2012
My torch is frozen on Social Feeds during my update. It is only at 9%. Am I screwed and just have to wait and hope the software updates... Or is there any way to stop it? I hope I didn't just mess up my phone!
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Jun 11, 2012
i downloaded software and tried to install it but its been stuck on 6% backing up your data (social feeds) and i cant restart my device as it keeps going back on to the loading screen. i tried to attach it to my bb desktop but it just goes grey and unresponsive when i plug my phone into the laptop, pulled the battery and everything,
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May 8, 2012
Last night I updated app world and when i rebooted this morning the icon wasnt there.after 2 minutes, the phone froze altogether - i couldntt even turn it off. After pulling the battery off and putting it back on, again the phone works for only 2 minutes and then it freezes again.how can I get it back to working properly?
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Aug 23, 2012
my handset has stopped working for no reason am trying to follow the instructions to update but when it gets to the jvm stage of the update it keeps telling me device not connected and the red light keeps coming on and off, have tried wiwth and without battery but dont seem to be getting any where fast.
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Jul 1, 2012
I connected my BB 9300 Curve to my PC earlier this morning and it told me about this 6.0.0.668 update. So I updated my BB to that version, but now if I want to reboot the phone it keeps showing the 'white screen of death' until I do a battery pull to successfully reboot the phone.
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Dec 2, 2012
My bb bold 9700 is dead I tried to install os 6.0 but it wont work with apploader nor desktop software it returns a error at loading module stage.
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Feb 15, 2011
It says it should take up to half na hour but it's been an hour and a half and that bar isn't moving and I'm freaking annoyed! What do i do?
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Jul 29, 2012
I downloaded an update and when it asked to reboot the device it just keeps rebooting. It gets to the end and starts over.
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Aug 15, 2011
My torch started to reboot itself very frequently today. I decided to do an update, only finding that during the process it failed. I cleared out the OS (Wipe) and tried to load a new one. But, during the process connecting to JVM, my phone always restarts failing the whole process. I am using desktop manager btw.
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Aug 17, 2012
my blackberry froze so I tuck the battery out to do a reboot now its stuck on reboot 3/4 I have done EVERYTHING tried loading new os, I've whipped my phone put a new os.
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Oct 29, 2011
i have a curve 8520 unlocked version.yesterday fone did reboot but after completion of rebooting it gets frozen and mobile screen does not proceed wat can i do to get my fone back in action
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Jun 25, 2014
How to resolve frozen screen issue if it's still frozen after being able to reboot?
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Sep 12, 2014
I have been trying, unsuccessfully to set up my email account on my iphone 5s. I think I have found a solution, but in the meantime, my phone is frozen in Settings. How do I reboot the phone?
Info:
iPhone 5s, iOS 7.1.1
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May 25, 2011
my phone is the Blackberry Curve 8900 and i am on the o2 network.I recieved an upgrade message tonight from Blackberry App World for the newest version of the app.I downloaded and then let the phone reboot.Since then the load up screen gets about halfway then freezes.I have removed the battery and left for 10 mins but no luck.I left the phone to reboot for around an hour but no luck.I have also tried connecting it to the PC but it says the device is not recognised as it is rebooting?
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Nov 30, 2014
dynamic wallpapers on iPhone 6 Plus
Info:
iPhone 6 Plus, iOS 8.1.1, Silver 64 GB
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Jun 11, 2011
My daughter was downloading a new 'theme' from an APP. It asked her to reboot and she selected 'now'. She now has a box frozen at the front of her screen and even taking the battery out has no effect.
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Feb 12, 2010
I downloaded a facebook app upgrade and when it rebooted, my phone froze. I did a battery pull and then went to BBDM to see if I could do a "restore" from my computer, but it won't recognize the phone because it is in this frozen pattern. The screen sits in the white screen with timer mode and every 20 minutes or so, the screen goes black and tries to reset and gets stuck back in the white screen with timer mode. I backed my system up yesterday. Can I do a restore if it won't recognize my phone when I plug it in? Is there a hard reset that I can do?
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Dec 16, 2011
Droid RAZR - bought in November from Verizon store. Screen protectors and case are used; phone has experienced no trauma. While in Gmail today, the screen pixellated, became unresponsive, and now is inoperable. The screen appears as a mostly uniform field of slowly shifting color (pink, green) with a perhaps .75 inch bar of white on the bottom; see attached picture (it was hard to get a good shot because of the lighting). The phone still "works" internally - if you call it, it rings; the screen sleeps after an appropriate time and you can push the power button to bring it back; I hear the chime of emails and texts coming in. However, none of the menu/home/back buttons work, and touching the screen apparently does nothing. When I push the power button to "wake" the phone, the previously described white bar appears instantly, and the fuzzy colored remainder of the screen "develops" over about ten seconds.
I forced a reboot via the power button/volume trick, and heard the reboot process - but the same screen issue stayed throughout the reboot.I am at about 15% power; perhaps a complete shutdown forced by loss of battery power will eventually help. Plugging it in to a charger did not help.
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May 24, 2015
I bought S6 edge a few days back, yesterday it prompted restarting the phone after turning on the virus protection after turning off it doesn't boot and is frozen on Samsung logo screen . Tired everything resetting it through ODIN but ever after rooting and resetting it still does not reboot.
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Jan 18, 2012
Torch 9860. Used it for 3 days.. My torch can't switch on, because when I put in battery red light on the top is always on and don't turn off. So reboot don't start and not possible to reinstall OS.How to make the red light turn off and let torch reboot?
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