Motorola Droid Razr :: Frozen Scrambled Screen Reboot Did Not Fix
Dec 16, 2011
Droid RAZR - bought in November from Verizon store. Screen protectors and case are used; phone has experienced no trauma. While in Gmail today, the screen pixellated, became unresponsive, and now is inoperable. The screen appears as a mostly uniform field of slowly shifting color (pink, green) with a perhaps .75 inch bar of white on the bottom; see attached picture (it was hard to get a good shot because of the lighting). The phone still "works" internally - if you call it, it rings; the screen sleeps after an appropriate time and you can push the power button to bring it back; I hear the chime of emails and texts coming in. However, none of the menu/home/back buttons work, and touching the screen apparently does nothing. When I push the power button to "wake" the phone, the previously described white bar appears instantly, and the fuzzy colored remainder of the screen "develops" over about ten seconds.
I forced a reboot via the power button/volume trick, and heard the reboot process - but the same screen issue stayed throughout the reboot.I am at about 15% power; perhaps a complete shutdown forced by loss of battery power will eventually help. Plugging it in to a charger did not help.
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Jul 9, 2012
I've noticed that after the ICS update, newly downloaded and installed widgets from Google Play don't show up in the Widgets list until I reboot. Not a critical bug, but annoying nonetheless. I have noticed this on my Acer A500 and A100 tablets on ICS as well, so I assume it's an OS problem, not hardware-specific. Wondering if anyone has found a workaround, and would also like Moto to be aware of this so that it can be corrected in the (hopefully) next update.
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Apr 2, 2012
My first question is how often should you reboot your Razr to keep it running smoothly? Also, do you even have to reboot the phone at all, like you do a computer?
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Jul 8, 2012
i have disabled Internet, play books, and play movies several times and they always come back after a reboot. how do i stop this from happening? i am sick of bloat i do not want! is verizon, or google, or whoever even listening to us?
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Mar 28, 2012
So I preorder the RAZR and got it a day before the 11-11-11 launch. I had my phone setup and was about to go to bed and my device started a continuous reboot cycle that made the battery go dead by morning. I went to local store and the looked at it and said that they couldn't fix it will just give you a new one.I got a new RAZR and other that battery life issues which I am not happy about I can deal because I can have it charging in my office during the day. Well last night about 7 it started continuous reboot cycle this time I plugged it in and did a reset holding the power and the down volume. It been rebooting since last night I am not in my office with it plugged in.
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Nov 24, 2011
On my brand new Razr (24hrs old!) - I have noticed that when the phone boots and the SD card is mounted, there is an Audible sound "DROID" - and its annoying. (Now, I am not talking about the mechanical sound/video that fires up when the phone boots). In Sound Settings I find a section called "SD Card Notifications". You can turn that off or on and here is the odd part. If I turn it On, it will use whatever I have the "Notification Ringtone" set at. That makes sense. If I turn if Off, it will use my "Phone Ring Tone"! - A long MP3... This does not make sense. In other words, I cannot silence it and I would like to. The phone does have a "Silent" ring tone (internally) but it is not one of the available "Notification Ringtones" I can use.
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Nov 25, 2011
Every time I reboot my phone I lose notification sound for the first incoming text message. After the first it returns as normal. It always vibrates normally. Any ideas? I checked sound settings and they are all maxed out after a reboot, but still no sound until the second text message.
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Nov 18, 2011
I put the Motorola toggle widgets on my home screen (e.g. toggle data, wifi, bluetooth, GPS). I rebooted and they disappeared. I tried to re-add them. I can't. I can add toggle widgets from the Android Market. I can't re-add the Motorola widgets, but also, the space where they should be is not available to add another widget either. i.e. I've now got a dead/unusable space on my home screen.
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Oct 29, 2011
i have a curve 8520 unlocked version.yesterday fone did reboot but after completion of rebooting it gets frozen and mobile screen does not proceed wat can i do to get my fone back in action
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Jun 7, 2011
I did an email update to my bb torch and now its stuck in reboot screen at about 90% i tried using my mac to restore a backup i have but as i cannot get access to m y phone i have not been able to update it.
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Jun 25, 2014
How to resolve frozen screen issue if it's still frozen after being able to reboot?
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Oct 30, 2011
I updated my phone the day the update rolled out and I'm still geting frequent random reboots. Some times it reboots when I'm not using the phone and other times it reboots after a while of good usage. Also every now and then after a reboot my phone will be frozen on the unlock screen and nothing fixes it except waiting for it to reboot again and start normally.
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Nov 17, 2011
Brand new Car Dock and Razr. Installed and all good working no problems for first 2 days,then when I dock the RAZR it does not change to the car navigation screen or start to charge.Power light on the power cable. RAZR charges and transfers data via other cables.
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Oct 18, 2012
I frequently hit adjacent keys while texting on my old Droid X. A larger screen and of course 4G and a faster processor were appealing as well. As the Razr HD models sport screens almost as large as the S3 I ran to see them on their first day out of the gates. What a disappointment! Holding my old Droid X up against them I saw that the usable screen sizes were identical. Namely 4.3" unless playing videos in which case the video filled up the Razr HD's 4.7" screen. I couldn't find anything else that would fill up the screen. Perhaps, photos might. But internet browsing, texting and whatever else I tried occupied a 4.3" inset within the 4.7" screen. So why have a 4.7" screen at all? The Galaxy S3 on the other hand fills up the entire 4.8" screen with not only video but everything else, including texting, messaging, web browsing, and everything else I tried. So what gives? Why did you even create a 4.7" screen if you aren't going to utilize it to its full potential?
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Dec 4, 2012
On Oct 20, we switched from AT&T to Verizon Wireless after being with AT&T for over 10 years. We had iPhones and had to get new phones when we switched. The Verizon salesperson convinced me and my adult daughter to get the RAZR HD that had just come out and he said it was better than the iPhone. My husband stayed with an iPhone because he is a commercial pilot and needed to use aviation apps that were not available on a DROID phone. Initially we were very impressed with the RAZR HD until my daughter had a problem with hers after just 20 days of use. She is an EMT and was on duty sitting in her ambulance. She has to have a phone on her while working. She used her phone several times and had it in her front pocket. She took the phone out of her pocket to call us and the screen was black and not functioning—a few minutes before it was working fine. She noticed some spider cracks in the LCD at the edge of the screen. She took the phone back to the store where it was purchased and the Verizon salesperson accused her of abusing/dropping it and said she would have to file an insurance claim which would cost $99. I was shocked. Our iPhones had heavy mobile use and were even dropped several times, including on cement, but never failed. I told our daughter we had no intention of filing an insurance claim for a defective product that should be covered under warranty. For all we know, it had damage before we even bought it from Verizon. But when she contacted Motorola, they said a screen failure due to a cracked screen was not covered but she could send it in to be evaluated. When we read the warranty, it does not say this. It says it doesn't cover damage caused by accidents, abuse, misuse, including improper usage or operation, abuse or neglect, or impact damage, such as dropping the phone. The phone had not been dropped, abused, or misused. There is not a scratch or any physical damage on the phone and the glass. The phone failed under normal use. The LCD screen under the glass fractured. Normal use should not cause this unless there was a manufacturer's defect in the phone. I.contacted my dad who works with digital and analog wireless technologies/hardware, and he told us to file a warranty claim. He said the phone has an accelerometer in it that detects G-force and impact and Motorola should provide us the data that shows the phone was impacted outside the tolerance thresholds for normal use. Well clearly Motorola and Verizon are just scamming customers and ripping them off. How convenient for Motorola to automatically tell a client all screen failures are due to customer damage. We should have stuck with iPhones and the AppleCare. Apple stands behind the quality of their products and would have never questioned replacing a phone for a defective LCD, i.e., no broken glass, just screen failure. You get a replacement on the spot. Oh but not Motorola—mail it in and then you are without a phone for how long??? We are going on 24 days now. Motorola got the phone and sent a picture of the phone screen (included) and said it was physically damaged—said it would cost $99 to fix—interesting how that is the same amount as the Verizon insurance deductible. Really--they are insulting my intelligence... I called them up and told them to provide me the accelerometer data—I wanted proof the phone was damaged by us and not defective. They still have the phone and have not responded to my request for over a week now. I told customer service that Motorola should be ready for a fight—we will file a report with the FTC and the BBB if they don't repair or replace the phone at no cost. I am very angry about this poor customer service. If we dropped the phone and cracked it up, well that is what insurance is for and that is why we bought the insurance. I would not expect Motorola to fix a phone for free if we broke it, but this is not the case and it is just outrageous. I am worried the same thing will soon happen to my RAZR HD which has overheated while it was charging. The phone is so thin that any expansion in the case is going to put pressure on the LCD. I am wondering how we are going to make it through a 2-year contract with Verizon when the Motorola phone can't even handle normal mobile use. I used my AT&T iPhone 3Gs for over 3 years before switching to Verizon and the RAZR HD and the iPhone still works well as a Smart device for email, photos and music. Clearly Apple has a superior product and also knows how to take care of customers. We called Motorola customer service again today since we aren't seeing any information online regarding the current status of our phone, and they couldn't even tell us what the status is. They have had the phone for over 2 weeks. If Motorola doesn't do what is right, they will lose us as customers. This is so frustrating.
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Jun 11, 2011
My daughter was downloading a new 'theme' from an APP. It asked her to reboot and she selected 'now'. She now has a box frozen at the front of her screen and even taking the battery out has no effect.
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Feb 12, 2010
I downloaded a facebook app upgrade and when it rebooted, my phone froze. I did a battery pull and then went to BBDM to see if I could do a "restore" from my computer, but it won't recognize the phone because it is in this frozen pattern. The screen sits in the white screen with timer mode and every 20 minutes or so, the screen goes black and tries to reset and gets stuck back in the white screen with timer mode. I backed my system up yesterday. Can I do a restore if it won't recognize my phone when I plug it in? Is there a hard reset that I can do?
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Apr 3, 2012
I have a DroidX2, and two times now it has rebooted on its own when doing the screen unlock swipe. Note that I have a passcode entry required to gain access to the device, but I cannot get to the point where I enter the passcode; rather, the phone reboots before passcode entry is permitted.
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Nov 21, 2012
I installed and app called Dropbox, and it said it was installed, but the screen was frozen so I couldn't choose OK or Run, so after about half an hour I pulled the battery. Now it is hung up during the boot, with the progress bar about under the Y in Blackberry.
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Nov 18, 2011
The following has been happening since before the latest update, and continued after.My phone will randomly reboot itself (there doesn't seem to be any correlation with what I'm doing) and then hang at the rotating red logo.If I push the power button the display will turn off, but after that no buttons have any effects.If I plug the phone in the display comes back on to the unlock screen, but the touch screen is also unresponsive.The phone is definitely still running though, as my bluetooth headset will reconnect and time-based notifications will still happen (I have the phone set to beep every half hour).If I leave the phone sitting for a significant length of time I will notice it getting warm, and it will eventually reboot again and behave normally.Battery pull does nothing.Wiping the cache partition does nothing.I've done a factory reset before, and this makes the problem go away for a while, but it comes back.
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Nov 2, 2012
Have my display stay active so I can monitor my time.Way to Keep screen on
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Nov 16, 2011
My phone connects to my Bluetooth fine and I can make an outgoing call. When I hang up and then try to make another call, for some reason the audio of the phone is not going through my car stereo for the second call so I switch the phone over to speaker phone using the speaker phone button on the phone. While on speaker phone I notice that the Bluetooth is still locked onto my stereo but I can still have a normal phone call through the speaker phone on my phone. After I am done with my call I try to wake the screen by pressing the power button and the phone does not respond BUT my call is still connected so I know the phone has not locked up or crashed since I can still talk to the other person on the other line. In order to get the screen to come back on I have to do a hard reboot by pressing the power button and volume keys.
I tried making a few more calls after it rebooted but this time I turned off Bluetooth prior to making the calls. I was able to make 3 other calls with no problems and the screen woke up each time I pressed the power button. I should also note that my WiFi is still on but not connected to any networks during that time and also my GPS antenna is on but not being used.
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Nov 16, 2011
I went and played with a RAZR again today.I love it but the one killer thing for me is that it has no real white's.Everything looks grey and washed out even at 100% brightness.I hear that's because of how the screen was made.
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Jun 21, 2012
Who else screen just turns off out of nowhere while your using it like i was on the internet and out of nowhere my screen just went black while i was using it.
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Sep 22, 2012
Since the rollout of 4.0.4 I have had the same issue on both my D4 and RAZRM. When the phone is rebooted, the "Stay Awake" under Developer Options is reset to "on" (box is ticked by default). this is NOT the correct default setting.I thought the issue is related to SystemPanel and perhaps its monitoring function, but anfter uninstall, the problem persisted.I can't figure out which app is causing this, so I thought I would mention the problem again on this Forum in case anyone has had a similar experience, and knows what app/process might be over riding the default settings.I will say it is less of an issue with the RAZRM as I have not had a forced shutdown/reboot since I got the device (D4 reboots were a daily issue).
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Feb 10, 2013
Got home from work today sat down, checked some emails on my phone, then plugged it in to charge on the table beside me. I took a shower and when I came out to check for messages on the device the glass had a single crack from the top to the about half way down the right side. What the hell? I had this phone for about 7 days and havnt so much as fumbled it in my hands. Since the Rogers store didnt open until 12pm, I decided to do some research about this and see if this problem has affected anyone else. To my surprise this is a well noted issue with these phones, yet I see nowhere that Motorola has stepped up to issue a notice or recall reguarding this. So I took my phone in to the store and the employee was amazed as well, since the phone is in mint shape and definatly doest apear to be abused.
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Dec 15, 2011
Today suddenly my motorola droid razr screen went black. i can see the notifications tray on the top and am able to slide it down. the 4 button on the bottom also don't seem to work except the back button. if i press them longer then they seem to respond. i have restarted twice already and even reinserted the microsim but no change. i got the device 4 days back.
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Dec 28, 2011
trying to set up motocast, and the screen is locked saying " please wait while usb loads your content"...been like this for a hour, this normal?
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Nov 12, 2011
Picked up my Razr at Costco yesterday, they didn't have a working demo unit to compare, but when I finally got it home and was playing around with it, I noticed that the screen is very dark. Its like the contrast ratio is set to 100%....whites are very bright and blacks are very black...making for very high contrasty images; many of the images get washed out.
...is this normal, I've read on other sites of issues of it being green, my has this too, but the contrast is so poor that I just want to give this thing back.
I wont be able to get out to a VZW store until Monday to compare
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Jun 30, 2012
Isn't ICS supposed to show full text messages in the lock screen?
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Sep 16, 2012
How so I stop my maxx from scrolling at the top right cofrner of the screen. it is blocking out icons and such?
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