BB Bold :: 9700 Won't Update To OS 6 (Not Available)
Nov 16, 2011
I have got several email that say I can update my Blackberry Bold 9700 to the new OS 6. I currently have v5.0.0.602. I use at&t as my service provider. To update I hook up my Blackberry to my PC and go to the update page on the Blackberry website. I click on the check for updates button on the website. It searches for about 30 seconds and says that I have no updates available. I really want this update so why it says I don't have updates when I am not up to date.
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Sep 12, 2010
Plugged my 9700 into desktop manager today & was prompted to update software, which I did. Device now at platform 5.1.0.175, app version: 5.0.0.862 on Vodafone UK. I've noticed that the 'wireless update' option is no longer there.
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Mar 6, 2011
I am trying to find out how to reformat or fix my blackberry (bold 9700) after my power went out during an OS update. My phone just shows App Error 200 and when I view the threads (see links below) I find the answer but it is in another link. Each time I click the link I get the message:
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Jun 1, 2012
I got a Blackberry Bold 9700 for Chritstmas, I dowloaded Desktop Manager and trying to update my Blackberry 9700 to OS 6 but it keeps saying the following message
"This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. [URL]
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Mar 2, 2012
I purchased a second hand BlackBerry Bold 9700, i wanted to upgrade the software to OS 6. I downloaded the Required Software (OS 6) from T-Mobile UK "Provider" and installed it on my pc, then i opened the Blackberry Desktop Software, "It Should Show that there is a new update for the phone software". but the problem that i am suffering from it gives me a messege that there is no software available. the current device software is App Version : 5.0.0.344 (541), and what i downloaded from the provider (T-Mobile UK) is App Version 6.0.0.570. I alsow Tried to download from many providers like AT&T, SK-Telecom, T-Mobile UK. i tried removing them all from my pc and instaling them one by one, but still no progress. i followed all the instructions on how to remove the file named "Vendor" from the path (C:Program Files (x86)Common FilesResearch In MotionAppLoader). if i removed this file it should show me that there is an update, but still no hope i gives the same messege that there is not software update available.
i tried another methode by using a software called BBsak. And it askes me to set a password then i Wiped the device the phone screen turns white like a system error, i go back to (C:Program Files (x86)Common FilesResearch In MotionAppLoader) to the file "Loader" and execute it, it show that every thing is fine and the software is being installed is 5.0.0.344 (541) even though i was installing (6.0.0.570 T-Mobile UK).
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Dec 12, 2011
I try to update my bold 9700 to OS6, but I can`t.
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Mar 8, 2012
I have been trying to upgrade my BB Bold 9700 to OS 6. Ive been having difficulties doing it. I have upgraded a similar defice prior, however this specific unit cannot be upgraded. Are there any reasons why a specific device cannot be upgraded to OS 6?
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Jun 14, 2010
With all the problems we are having with AppWorld and the update tip coming from crackberry. You would think we would have some kind of an explanation or at least tell the members who are having issues (there are many) what is going on and have they talked to rim about this problem..
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May 19, 2010
while i was hoping for the new os software .586 to be available through OTA i didnt mind using the comp & dm as well. It was actually pretty easy just plug and play & follow directions sorta thing, and it only took less than 30mins. So far id say the new software is ok, it seems a bit faster & for most people i say the 3G is good but i guess it depends where your at.
Now for the few things that are annoying me haha... If there is a way or option to fix these please help.
1. There is no more Standby Mode (top right button/mute button)? People are saying the Lock button (top left) is also now the new standymode. So this a 2 in 1 sort of thing? Now what can i do with my top right button? id like to use it for something...
2. Ok this is really annoying me. Whats the point of having a password when it doesnt work when you Lock the phone? like the above for example, i lock the phone & it directly goes to a black screen (standby mode?) and if i want to unlock it the following says: keypad is locked. press the lock button to unlock seriously annoying, now anyone can get into my phone. The weird thing is that if you lock it, black screen shows, then wait a few mins and the password feature is now working. Basically this password feature should be working right away once we lock it...
3. This is a litte bit annoying or maybe its just one of those things i gotta get used to if there isnt an option to fix it. But another thing i noticed is that when someone is calling my phone it now shows their number as well w/ the name. I liked it when it just showed the name, no need to show the number with it...
4. The app "my account" for t-mobile which lets you check your minutes, check your bill, update stuff, etc is no longer working? its been down even when i had the previous software .330 Whats up with that?! its a very usefull/helpfull app & hopefully it will start working again.
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Apr 5, 2012
How i can update my software it's a bold 9700 !!!!
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Jun 29, 2011
i buy the blackberry from australia telstra and now i m in india and i want to update my blackberry bold 9700 from os5 to os6 and no one can help me out and when i try to update my blackberry online then the error message was shown that. check ur internet connection or try again later pls help me now can i update my blackberry bold 9700
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Mar 8, 2012
I have update several Bold 9700 with the OS6 but now i have a device which i'm not able to update. I have searched the forum but haven't found any similar update issues.
The current settings are:
Model: Bold 9700 (PRD-23593-016)
OS 5.0.0.862 (bundle 1446 - platform 5.1.0.175)
Whaf i have tried is the following.
- I donwloaded the new OS from my service provider on the blackberry website.
- Installed the software on my laptop and two other laptops.
- I already had the latest version of the desktop software, but reinstalled it anyway.
- i started the blackberry desktop software, connected the 9700, no update available.
- tried it via apploader no OS update available
- Removed vendor.xml and tried again, no update available.
- complete security wipe including applications, tried again, no update available.
I tried all above on 3 different laptops all gave the same result.I will now try to downgrade the OS to an earlier OS 5 version and then try to update to OS 6 again.
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Nov 25, 2011
I am attempting to update the OS on my BB Bold 9700, as suggested by the BB Deskyop Sofware. The update started and seemed to be progressing but about 3/4 of the way through it is frozen at "Loading module"net_rim_speech_data_en_US.cod".
What should I do? The system warns "do not disconnect your device or stop this process as it could make your device unusable"
Later: I solved this problem by disconnecting the phone from the PC and downloading the OS6 package from the Blackberry.com/Downloads site, re-installing the Blackberry Deskop Sofware and re-starting the update process, this time with all power saving on the PC turned off.
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Aug 7, 2011
When will be available the update to os6 for Proximus (Belgium) users on blackberry 9700? There's only the os5 available on the blackberry's website.
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Aug 7, 2011
when i want to update my balckberry bold 9700 then this error come .
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Jun 30, 2011
im recently got a bb bold 9700 , i am using Vodafone (india) on it ! The only problem i am facing is , that when i use desktop manager 6 to find updates for my phone, it says no update found. and when i click on view other versions , it shows os6 , but im unable to update as it says " only active blackberry service subscribers are entitled to install this blackberry device software upgrade " , now i DONT have a Data plan on my bold ! just using wifi to browse the net.. is this the reason why it is unable to update ? my brother has bb 9780, he updated without any problems to new bundle of os 6 ! even he doesnt have a data plan !please guide me ! i saw many links for the leaked version, but i want the official update only ! i downloaded desktop manager from blackberry site.
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Feb 23, 2012
My BlackBerry Bold 9700 is having a problem with the App Error 523.
So, I read some of the answers about it and I tried also but it won't work. Now, what I'm trying to do is to Update it with that lastest BB OS which is 6.1. And I have this also problem when I open the BB is, there is this message saying "Uncaught expression 6 <=6" .
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Aug 20, 2012
I have blackberry bold 9700 and its over two years now and it says no software updates available, i have installed the software on my laptop and connected to the internet but still it says no software updates.
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Apr 25, 2010
After doing the 9700 OS upgrade ever time i sync the phone it tells me there is a core update to v 5.0.0 but the version i have seems to be higher than this. When i look it says the the prefered version is the lower one. Is there any way of removing this box? I read in a thread that you can delete the version from your PC but i dont know what or where to look.
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Jan 26, 2010
I cannot check for updates of the OS over the air. It always says update failed try updating the software again or contact service provider. Than about a minute later says "no updates available". Has anyone else had the same issue? Is this something RIM is aware of? I'm on .296 and I know .405 is out there for att.I also noticed under certificates, Verisign/RSA Secure Server Root (last one @ bottom) Expired Jan 7 2010 and has a nice red X next to it.. Could some of you check this out on your Berries.
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Jan 5, 2010
Ever since the official release of OS .405 for AT&T, I've been trying to get it via OTA unsuccessfully. I have an AT&T account but I've been in New Zealand for a few weeks now. I have unlimited international data (the old plan they don't offer anymore) but I was thinking maybe there was something with roaming on the networks down here that's prohibiting me from downloading it. Does anyone know if it should work anyway or will I have to just wait until I'm back in the US?
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Feb 1, 2010
I'm a new user to BB device. From Blackberry webpage and manual, they stated that if we wish to update our device OS, we can either update through the web (Desktop Manager) with our computer or through our device itself via service provider (Wireless update).
If I have downloaded an OS package and wish to update it manually, what are the steps for this purpose and how? Please someone explain in brief, will appreciate that and how am I to ensure that the previous version of OS is removed? I'm currently reading about how to backup my data and 3rd party data, once I'm clear with everything, will proceed with the upgrade.
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Aug 18, 2010
I just did an OS update of a blackberry bold 9700 and after rebooting all the data was lost... emails, contacts, settings... I searched for solutions, found few places talking about the update software would be creating a .ipd backup file before updating OS, but didn't find any on the PC. It never has been sync or backed up..
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Apr 22, 2010
If like me you cant unlock your Bold after the latest update - what they haven't told us that you can now lock and unlock the bold by pressing the top left of the phone, this toggles the button lock on and off - no idea how you lock the phone with your own numbers now, so I cant see how this is an improvement at all, seems like asecurity flaw to me! Nice if they told us what the upgrades would do!
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Nov 16, 2012
I am using the Orange Mobistar Blackberry 9700 Which is having the OS 5.0.0.586(Platform 5.1.0.146) I could not able to Update its OS to 6 and Now i am not in Belguim. I am now in India and i am using Vodafone SIM in my Blackberry. how Could you please Help me to Update it to OS 6? I have already downloaded the OS 6 - 9700M_PBr6.0.0_rel2554_PL6.6.0.216_A6.0.0.576_Mobistar_SA_NV but could not able to install it on my BB. I also tried to install it from Loader but coulnot get through.
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Nov 9, 2012
Can't seem to revert to OS 5 coz my desktop software (fully up to date) can't seem to connect to the device. The USB connection worked perfectly 10 minutes ago before I upgraded to 6. My problem is that I can't use the trackpad to click accept on the licence agreement, the trackpad seems dead itself, can't scroll or anything and the agreement is on the screen all the time..
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Jul 25, 2011
Software update has remained motionless for 1hr at Loading module "net_rim_bb_phone_resource.cod"
Don't know what to do & worried about killing the program as I don't want to destroy my device.
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Jan 25, 2010
Mostly great phone/berry but the SMS bug (I too do not feel like editing my several hundred contacts to remove the "1" from everyone's phone number) and an email bug (red star for new email or message stays on even after message is read. have to open and close message folder a few times to get it to disappear) have me wanting an updated operating system.I've read the posts on how to do it - but it won't work for me. I've downloaded o/s from providers with updated systems. Deleted vendor file. Used loader to install to my device. Either it (a) shows "no new updates or software is available for your device" or sometimes it shows the apps and programs on my phone and asks what I want to add or load. But no new OS is available to add. Weird.
I've tried deleting all BBerry software off my computer before doing this and then starting fresh - but with the same result. I even tried wiping the OS off my berry before i started and it wouldn't load a new OS -- only could load the Telus OS.I have updated OS before and it's worked - but not this time for some reason.
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Nov 10, 2011
This morning I was prompted by Desktop Manager to upgrade the software on my Bold 9700. This has now been running for well over two hours. The on screen message says "loading system software". At this stage the phone is showing no signs of life and the progress bar has not advanced any further for two hours.Is this normal or should I be worrried?
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Mar 9, 2012
I am having troubles downloading apps on my new bold 9700. When i go to through blackberry app world i get a message saying: A blackberry identity update is needed. Would you like to install it now. I respond yes and then it says BlackBerry identity installation failed. try again later.
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Feb 16, 2011
I have just updated my phone to the new software via the blackberry desktop software for a mac, as prompted to by the software, but after the update i can not scroll down on the software agreement so I can not use the phone! I downgraded the software version back to 5. something and it works fine. have tried rebooting the device,taking out the battery, re installing 6.0 and nothing seems to work.
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