BB Bold 9700 :: Steps To Update OS Required
Feb 1, 2010
I'm a new user to BB device. From Blackberry webpage and manual, they stated that if we wish to update our device OS, we can either update through the web (Desktop Manager) with our computer or through our device itself via service provider (Wireless update).
If I have downloaded an OS package and wish to update it manually, what are the steps for this purpose and how? Please someone explain in brief, will appreciate that and how am I to ensure that the previous version of OS is removed? I'm currently reading about how to backup my data and 3rd party data, once I'm clear with everything, will proceed with the upgrade.
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May 7, 2010
Does anyone know why I get this email once or twice every morning? Then I go and validate it and sometimes its takes a few tries (even though I input the same information everytime)
"Update the password for ..... in the BlackBerry Internet Service! Email messages and changes to your address book contacts from ..... are not being delivered to your BlackBerry device. To resume receiving email messages and address book contacts from this email address, updated the password for .... in the BlackBerry Internet Service: " and then it continues to instruct me how to do this...
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May 31, 2010
I would be really grateful.Where or how can I obtain totally FREE info/application to recover files accidentally deleted off a BB Bold 9700 please?
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Aug 18, 2010
In order to keep the 9700 running at optimum efficiency, how much file free space is required?
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May 3, 2010
My BlackBerry's screen is white , i do a battery pull ,it still stays white.Does that mean my BB got Nuked and that I should follow the steps to fix a nuke blackberry?
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Sep 12, 2010
Plugged my 9700 into desktop manager today & was prompted to update software, which I did. Device now at platform 5.1.0.175, app version: 5.0.0.862 on Vodafone UK. I've noticed that the 'wireless update' option is no longer there.
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Jul 16, 2010
When you either sync you iphone or just connect it to itunes? In other words, if you plug in your iphone and there is an update possible, itunes forces your iphone to update. Can they legally do that and if so, would they ever do that?
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Feb 1, 2010
can anyone help me pls!i am trying to update my storm 1 from 4.7.0.181 to 5...425,but i can`t!it says that "no software update is required for your device"!
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Nov 4, 2010
As of Monday, we noticed all our BB fleet's times were an hour ahead.[URL]... as per the link from Telstra's web site.I uploaded the required time zone update as per the instructions, confirmed it is resident in the Blackberry but am still an hour over.
Checking the time info on the BB, it shows the Network time is correct but the device time is still one hour out.As I have not been able to find anywhere in the KB article that it is for Western Australia, I am guessing this DST patch was NOT applicable for ourselves.Is there another patch I need to try to allow the BB's to work?
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Mar 6, 2011
I am trying to find out how to reformat or fix my blackberry (bold 9700) after my power went out during an OS update. My phone just shows App Error 200 and when I view the threads (see links below) I find the answer but it is in another link. Each time I click the link I get the message:
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Nov 7, 2012
I have recently changed my phone service provider and although I can send/receive phone calls, it is no longer possible to send/receive text messages. I just get the following message "required service not implemented".Another point is although I am sure that I have a Blackberry Bold, I am not absolutely sure it is model 9700 - (where can I be sure ?) - The same with the operating system !
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Jun 1, 2012
I got a Blackberry Bold 9700 for Chritstmas, I dowloaded Desktop Manager and trying to update my Blackberry 9700 to OS 6 but it keeps saying the following message
"This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. [URL]
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Mar 2, 2012
I purchased a second hand BlackBerry Bold 9700, i wanted to upgrade the software to OS 6. I downloaded the Required Software (OS 6) from T-Mobile UK "Provider" and installed it on my pc, then i opened the Blackberry Desktop Software, "It Should Show that there is a new update for the phone software". but the problem that i am suffering from it gives me a messege that there is no software available. the current device software is App Version : 5.0.0.344 (541), and what i downloaded from the provider (T-Mobile UK) is App Version 6.0.0.570. I alsow Tried to download from many providers like AT&T, SK-Telecom, T-Mobile UK. i tried removing them all from my pc and instaling them one by one, but still no progress. i followed all the instructions on how to remove the file named "Vendor" from the path (C:Program Files (x86)Common FilesResearch In MotionAppLoader). if i removed this file it should show me that there is an update, but still no hope i gives the same messege that there is not software update available.
i tried another methode by using a software called BBsak. And it askes me to set a password then i Wiped the device the phone screen turns white like a system error, i go back to (C:Program Files (x86)Common FilesResearch In MotionAppLoader) to the file "Loader" and execute it, it show that every thing is fine and the software is being installed is 5.0.0.344 (541) even though i was installing (6.0.0.570 T-Mobile UK).
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Dec 12, 2011
I try to update my bold 9700 to OS6, but I can`t.
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Nov 16, 2011
I have got several email that say I can update my Blackberry Bold 9700 to the new OS 6. I currently have v5.0.0.602. I use at&t as my service provider. To update I hook up my Blackberry to my PC and go to the update page on the Blackberry website. I click on the check for updates button on the website. It searches for about 30 seconds and says that I have no updates available. I really want this update so why it says I don't have updates when I am not up to date.
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Mar 8, 2012
I have been trying to upgrade my BB Bold 9700 to OS 6. Ive been having difficulties doing it. I have upgraded a similar defice prior, however this specific unit cannot be upgraded. Are there any reasons why a specific device cannot be upgraded to OS 6?
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Jun 14, 2010
With all the problems we are having with AppWorld and the update tip coming from crackberry. You would think we would have some kind of an explanation or at least tell the members who are having issues (there are many) what is going on and have they talked to rim about this problem..
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May 19, 2010
while i was hoping for the new os software .586 to be available through OTA i didnt mind using the comp & dm as well. It was actually pretty easy just plug and play & follow directions sorta thing, and it only took less than 30mins. So far id say the new software is ok, it seems a bit faster & for most people i say the 3G is good but i guess it depends where your at.
Now for the few things that are annoying me haha... If there is a way or option to fix these please help.
1. There is no more Standby Mode (top right button/mute button)? People are saying the Lock button (top left) is also now the new standymode. So this a 2 in 1 sort of thing? Now what can i do with my top right button? id like to use it for something...
2. Ok this is really annoying me. Whats the point of having a password when it doesnt work when you Lock the phone? like the above for example, i lock the phone & it directly goes to a black screen (standby mode?) and if i want to unlock it the following says: keypad is locked. press the lock button to unlock seriously annoying, now anyone can get into my phone. The weird thing is that if you lock it, black screen shows, then wait a few mins and the password feature is now working. Basically this password feature should be working right away once we lock it...
3. This is a litte bit annoying or maybe its just one of those things i gotta get used to if there isnt an option to fix it. But another thing i noticed is that when someone is calling my phone it now shows their number as well w/ the name. I liked it when it just showed the name, no need to show the number with it...
4. The app "my account" for t-mobile which lets you check your minutes, check your bill, update stuff, etc is no longer working? its been down even when i had the previous software .330 Whats up with that?! its a very usefull/helpfull app & hopefully it will start working again.
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Apr 5, 2012
How i can update my software it's a bold 9700 !!!!
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Jun 29, 2011
i buy the blackberry from australia telstra and now i m in india and i want to update my blackberry bold 9700 from os5 to os6 and no one can help me out and when i try to update my blackberry online then the error message was shown that. check ur internet connection or try again later pls help me now can i update my blackberry bold 9700
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Mar 8, 2012
I have update several Bold 9700 with the OS6 but now i have a device which i'm not able to update. I have searched the forum but haven't found any similar update issues.
The current settings are:
Model: Bold 9700 (PRD-23593-016)
OS 5.0.0.862 (bundle 1446 - platform 5.1.0.175)
Whaf i have tried is the following.
- I donwloaded the new OS from my service provider on the blackberry website.
- Installed the software on my laptop and two other laptops.
- I already had the latest version of the desktop software, but reinstalled it anyway.
- i started the blackberry desktop software, connected the 9700, no update available.
- tried it via apploader no OS update available
- Removed vendor.xml and tried again, no update available.
- complete security wipe including applications, tried again, no update available.
I tried all above on 3 different laptops all gave the same result.I will now try to downgrade the OS to an earlier OS 5 version and then try to update to OS 6 again.
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Nov 25, 2011
I am attempting to update the OS on my BB Bold 9700, as suggested by the BB Deskyop Sofware. The update started and seemed to be progressing but about 3/4 of the way through it is frozen at "Loading module"net_rim_speech_data_en_US.cod".
What should I do? The system warns "do not disconnect your device or stop this process as it could make your device unusable"
Later: I solved this problem by disconnecting the phone from the PC and downloading the OS6 package from the Blackberry.com/Downloads site, re-installing the Blackberry Deskop Sofware and re-starting the update process, this time with all power saving on the PC turned off.
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Aug 7, 2011
When will be available the update to os6 for Proximus (Belgium) users on blackberry 9700? There's only the os5 available on the blackberry's website.
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Aug 7, 2011
when i want to update my balckberry bold 9700 then this error come .
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Jun 30, 2011
im recently got a bb bold 9700 , i am using Vodafone (india) on it ! The only problem i am facing is , that when i use desktop manager 6 to find updates for my phone, it says no update found. and when i click on view other versions , it shows os6 , but im unable to update as it says " only active blackberry service subscribers are entitled to install this blackberry device software upgrade " , now i DONT have a Data plan on my bold ! just using wifi to browse the net.. is this the reason why it is unable to update ? my brother has bb 9780, he updated without any problems to new bundle of os 6 ! even he doesnt have a data plan !please guide me ! i saw many links for the leaked version, but i want the official update only ! i downloaded desktop manager from blackberry site.
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Feb 23, 2012
My BlackBerry Bold 9700 is having a problem with the App Error 523.
So, I read some of the answers about it and I tried also but it won't work. Now, what I'm trying to do is to Update it with that lastest BB OS which is 6.1. And I have this also problem when I open the BB is, there is this message saying "Uncaught expression 6 <=6" .
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Aug 20, 2012
I have blackberry bold 9700 and its over two years now and it says no software updates available, i have installed the software on my laptop and connected to the internet but still it says no software updates.
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May 29, 2010
Does anyone know how to get rid of the activation required at the top of the main menu screen? I am using a rogers sim card, the phone works and all. Its just the activation required I wanna get rid of.
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Jun 9, 2010
I have read much information regarding memory management including Article KB14320 and KB17624. However, I have not seen a list of required software or applications that should not or cannot be removed and still maintain phone operation. I am sure there are some applications that fall in the category of preferred, and still others that are completely up to the phone operator. Can someone help with such a list? I need to get up to the suggested minimum of 400 MB application free space and currently at 60 MB. I would like to keep as many of my optional applications as possible.
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Jul 3, 2012
When I selected "Mobile Hotspot" in Manage Connections, it allowed me to set up a password. When I now select if, a tick appears in the box and other devices can 'see' my WPA protected Hotspot, but I get a message showing on the screen saying: "Activation Required. Click Continue to subscribe to a Mobile Hotspot data plan using the browser on your smartphone or on a connected Wi-Fi device". The only option is "OK" (not Continue). If I select OK, then I go back to the Manage Connections screen, with no tick in the Mobile Hotspot box. I am on an Orange UK voice and data plan (orange internet APN).
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Apr 25, 2010
After doing the 9700 OS upgrade ever time i sync the phone it tells me there is a core update to v 5.0.0 but the version i have seems to be higher than this. When i look it says the the prefered version is the lower one. Is there any way of removing this box? I read in a thread that you can delete the version from your PC but i dont know what or where to look.
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