BB Bold :: 9700 (OS6) Frozen After Updating?
Jul 8, 2011
Today, I signed up for Blackberry Email Service with T-Mobile. I got a message that an update was available, so I downloaded and installed it. However, when the Blackberry rebooted after the installation, (which seemed to take much longer than normal), the screen reads "Blackberry Platform 6.6.0.195" followed by a listing of all of the programs and apps on the Blackberry. There's also an error message that reads, "Uncaught Exception: java.lang.Null Pointer Exception". When I click "OK" there is another message reading, "Uncaught Exception:ApplicationRegistry.wait For(0xbfca09409ffe99e5) timeout. Then I get another reading, "Uncaught Exception:java.lang.Error" Every application on the list seems to have an error, and nothing will open. But I can't even shut the phone off. I have tried all of the four different reboot methods, but nothing seems to work.
I am wondering if I were to sync the Blackberry with the Blackberry Desktop Manager on my lpatop if it would reset the OS to the way it was before the update.
View 1 Replies
ADVERTISEMENT
Oct 8, 2011
The trackpad on my Bold 9700 stopped working last night. It scrolled but would not register being pressed. Followign advice elsewhere on this site, I downloaded the desktop manager and backed up the device, then installed a new operating system (version 6).
Now nothing on the BB is working. It is stuck on the terms and conditions screen that starts "This handheld device includes software that it proprietary and confidential to Research In Motion Limited. . ." I can see there is a blue arrow at the bottom, implying I need to scroll down and accept the terms and conditions, but as none of the keyboard is responding, I can't do this.
View 5 Replies
View Related
Nov 25, 2011
I am attempting to update the OS on my BB Bold 9700, as suggested by the BB Deskyop Sofware. The update started and seemed to be progressing but about 3/4 of the way through it is frozen at "Loading module"net_rim_speech_data_en_US.cod".
What should I do? The system warns "do not disconnect your device or stop this process as it could make your device unusable"
Later: I solved this problem by disconnecting the phone from the PC and downloading the OS6 package from the Blackberry.com/Downloads site, re-installing the Blackberry Deskop Sofware and re-starting the update process, this time with all power saving on the PC turned off.
View 1 Replies
View Related
Apr 4, 2010
I have had my BB Bold 9700 for about six months and love it for the most part.Just recently, the trackpad stopped being responsive as far as being able to move the selector bracket (cursor?) around to select an icon for a program or even move the cursor within any program.At first, waiting a little bit would help.Then turning it off and on with the red key worked.When that stopped working, I did a battery pull and it worked a few times.Then when that stopped working, I did a battery pull and held the escape key (the arrow that does the uturn right?) which I understand from the threads that I have read is BB safe mode.This did not help.Now it is frozen and I cannot get it unfrozen.The last thing I did was load a game (Final Fantasy), but I have been playing that for over a week with no problem then, out of the blue, this problem started yesterday.
View 5 Replies
View Related
Jul 8, 2010
I just got my BB Bold 9700 this afternoon (WOO!) It's working great but every time I go into my contacts the screen is stuck at "Copying to Contacts" with the bar filled about 3/4 of the way. Is this something that will eventually load fully and I just have wait for or should I look into this?
View 6 Replies
View Related
Feb 22, 2010
When I use the "Manage Connections" screen to turn on/of wi-fi or mobile network connection, the smart phone's screen get frozen and then a compulsive restart is performed.
View 5 Replies
View Related
Aug 25, 2010
I tried searching similar topics but could not find relevant ones. everyone seems to have no issue with swapping out sim cards on their bolds. If there is a thread already open, i do apologize. I'm really frustrated and really need my blackberry to be up and running.
I have a Bold 9700, updated to the latest OS, everything works fine. I recently had some issues with my old sim card so I went to my service provider to change it to a new one (same number, same line, same contract, just a new sim card).
As is expected I was told that when my old sim is deactivated, simply insert my new one and I can use my phone as per normal.
However, when I did this, the phone was stuck at the loading screen (the entire bar is white) for eternity (maybe 5 minutes or so) before proceeding to the homescreen. There is no "verifying security" load bar, the phone is entirely frozen, no buttons work, the touch pad does not work, it shows 3G on the top right without the blackberry sign, there is no service provider name, and once in a while the small clock loading logo appears.
I pulled the battery a couple of times and the problem persists. I called the service provider to reactivate the new sim card, they did it 3 times, same problem. I inserted the sim card into other non-blackberry phones i have and it works on all other phones. When I put back my old deactivated sim card into the 9700, the phone starts up fine within 2 - 3 minutes, "verifying security" bar as per normal, everything moves, just no service connection. When i turn on the phone without a sim card it starts up fine as well with a message at the top saying insert sim card.
I even went down to the blackberry technical service department of my service provider and they were of no help. all they could say was "we have to wipe your phone and reload the software" which I am trying to avoid and I can do myself anyways.
My phone is unlocked, comes unlocked here in singapore, I even checked using the "MEPD" method, all disabled.
This has been very frustrating, especially when I need my blackberry for work. What is wrong with my phone? How can the simple replacement of a sim card be so difficult on a blackberry when it is problem free for ANY other phone I have ever used? I am now dreading when I have to travel abroad for business and require a foreign sim card.
View 4 Replies
View Related
Dec 3, 2012
My device downloaded an upgrade "successfully"--according to the message that flashed on the screen. Suddenly all applications disappeared from the screen and this message came up "Uncaught exception:Application Registry.wait For (0x5364ff2940fa3920)timeout" When I press "OK" another message pops up: "Uncaught exception:java.lang.NullPointerException" no matter how many time I press "OK" it sits there frozen. I have removed the battery, reloaded, etc. Nothing changes. I can't access any applications or settings features so I am unable to reset or uninstall, etc.
View 4 Replies
View Related
Feb 15, 2010
I put the phone in bedside mode then drop it in the cradle and when I wake up the clock is gone and the phone is frozen. It won't let you do anything not even shut it off, I have to do a battery pull.
View 6 Replies
View Related
Feb 11, 2010
I have the 9700 Bold.I was listing to a visual voice mail when I received a call.After the call the visual voice mail message is locked.I can delete it but when I get a new visual voice mail the old one I deleted re appears along with the new one and both are locked.All of this occurs in the email app.I can go to the visual voice mail app. And it works as it should.I tried deleting all voice mails in both apps. but it dose not solve the problem once a new message is left.
View 2 Replies
View Related
Jan 5, 2010
Im in Uk and bought a 9700 sim free and put my O2 blackberry contract sim in.
I have 5.0.0.321 on at the moment and I looked on the blackberry website under the vendor specific ones and o2 have a newer firmware out.. Ive downloaded it and installed it on my pc then run Desktop Manager, but it says there are no updates for my device..What am I doing wrong?is this the wrong way to update firmware?
View 6 Replies
View Related
Aug 8, 2012
im updating may blackberry bold 9700 and then suddenly it disconnected. after that i tried it again but in the middle of the update my phone suddenly turn off and then the red light flash twice, what should i do?
View 9 Replies
View Related
Aug 5, 2010
I've just bought my 9700 and when i was updating the app in my device the device suddenlly turned off
and i cant turn it on no matter what ive done and the red led on the right top is keep blinking ( blink 2 times in a pause)
View 4 Replies
View Related
May 3, 2010
After updating my device software to v 5.0.0.586 from v 5.0.0.423, I encountered the following issues: The keylock key on the top left of my device intermittently does not work. Sometimes, nothing happens, other times it switches the screen off but does not lock the keypad.When hitting the green phone button, the list of recent calls is displayed but the most recent call (at the top of the list) is hidden by the input field and you cannot read the number.I tried a battery pull but this did not help. File free = 120MB. I have since reverted to v 5.0.0.423 but would like to do the upgrade again if these issues can be fixed? Does anyone know anything about this?
View 13 Replies
View Related
Apr 30, 2010
Got my bold 9700 a month ago and finally decided to update to the latest firmware using the desktop manager.
Everything was going all fine and dandy but it is currently stuck on task 12 of 12 (restore device data) and hasnt moved for 3 hrs now...I don't want to unplug the device as it says unplugging may render some data unusable!
View 7 Replies
View Related
Aug 8, 2010
I have a Bold 9700 and tried to update the software etc today and got 361 tasks out of 399 using the updater, when an error message came up telling me that there was a problem with the internet?
There wasn't, everything was working fine using the normal browser, so does anyone know what went wrong.I did switch off the anti-virus half way thro'.
View 14 Replies
View Related
Feb 7, 2012
I connected my BB to Desktop Software but there's no button that is supposed to update my OS. It's just written that i have OS: 5.0 Bundle 1149.
View 1 Replies
View Related
May 12, 2012
My friend is in pieces, she has tried to update to 5.1.1. She wanted to sync beforehand to itunes but it told her to update to 5.1.1 so she did and now the phone is frozen. It's telling her to restore her phone. If I tell her to do a hard reset (home+sleep button) will she lose her data that's on her phone right now?
View 14 Replies
View Related
Jan 14, 2012
My Curve keeps freezing while updating at about 60%, with the black screen and BB logo and white bar. I've tried battery popping and letting the battery die, but it keeps getting to 60% and then freezing?
View 1 Replies
View Related
Jul 19, 2011
My Torch has been wirelessly updating the OS for 8.5 hours. The screen shows:
Software Updates
Restoring Your Data
BlackBerry Messenger 0%
Overall Restore Progess 37%
Is my phone frozen?
View 5 Replies
View Related
Jul 2, 2014
I just tried to update my phone to 7.2.1 and it frozen half way through.Â
I have tried to push the lock screen button and the Home button but nothing is happen.
View 2 Replies
View Related
Jul 21, 2015
My S6 is rooted. So I was going through a root app called lucky patcher and accidentally deleted the file com.google.processes.gapps. I couldn't fix it so I just assumed I would factory reset. Now the phones is stuck on the first updating page. I tried to factory reset again but still dose the same thing wen it reaches the page again.
View 3 Replies
View Related
Apr 5, 2011
In process of downloading new updates to Torch 9800 it stopped with instructions to:unplug device,go to Control Panel .... Device Manager/USB Root Hub/allow computer to turn off device ...plug in device...It then repats the same process again and again with same instructions. I've turned everything else off on computer, but now BB is frozen and still no upgrade complete.
View 2 Replies
View Related
Sep 1, 2011
I just updated my BB 9700 for the first time (511 updates to be exact). The upgrade is currently at 11 out of 12 upgrades and it is taking about 45 minutes to initialize before it gives me the message: "The desktop loader is unable to connect to the device, you may need to enter a password on the device."
The BB is not asking for password and I do not have any password protection on it. I have unplugged the USB from computer and the phone, reconnected and clicked retry and it continues to give me the same message 45 minutes later. I am freaking out a bit because it cleared all my contacts off and I believe the process it is trying to do is to restore that information.
View 1 Replies
View Related
Jun 27, 2012
whilst updating my iphone 3gs my laptop died and my phones been stuck on an apple sign with a loading bar underneath and ive tried restarting but nothing is working.
Info:
iPhone 3GS
View 1 Replies
View Related
Aug 27, 2014
I was trying to update software for my iPhone 5 from 7.1.1 to 7.1.2 but it froze on the apple logo and loading bar. I haven't backed up anything on my iPhone so would I loose all my contacts, photos and other important data? I can not restore my iPhone 5 unless there is a way to back it up. I don't know what to do.
Info:
iPhone 5, iOS 7.1.1
View 6 Replies
View Related
Jun 4, 2014
I answered yes to update my iPhone 5s, but now its Frozen on the image of iTunes and a cable connection. How can I stop this upgrade? I need my phone to work know...
Info:
iPhone 5s, iOS 7.1.1
View 1 Replies
View Related
Nov 12, 2013
I'm having an issue with my HTC One. I received notification of an update which I downloaded. The phone switched off and I then restarted it. The white start up screen showed, followed by a progress bar of a download, but now my phone is stuck on a black screen with two green arrows forming a circle with another one in the middle pointing down at a mobile phone. The phone is NOT charging. I can't turn the phone off.
View 5 Replies
View Related
Apr 22, 2012
How do I get out of frozen screen that says "updating games"?
Info:
iPhone 4, Windows Vista
View 1 Replies
View Related
Jul 20, 2010
So I started to update my BB 9700 tonight, since it hadn't been done in awhile. I followed the instructions including the "don't unplug the device if you ever want it to work again" segment.
All was going well until I got to step 10 of 12 (Loading Applications) It has now been trying to load applications for over 3 hours, with no advancement in the status bar at the bottom of the screen. My Desktop manager says it is disconnected, but I'm not sure how or when that happened. My screen is white with the computer and the BB and a pair of arrows, but nothing has happened for hours.
View 3 Replies
View Related
Jul 20, 2010
So I started to update my BB 9700 tonight, since it hadn't been done in awhile. I followed the instructions including the "don't unplug the device if you ever want it to work again" segment.All was going well until I got to step 10 of 12 (Loading Applications) It has now been trying to load applications for over 3 hours, with no advancement in the status bar at the bottom of the screen. My Desktop manager says it is disconnected, but I'm not sure how or when that happened. My screen is white with the computer and the BB and a pair of arrows, but nothing has happened for hours.I'm afraid to disconnect incase I lose everything on my BB and render it unusable!
View 4 Replies
View Related
