I tried to upgrade the software on my 9900.It downloaded well. Once it started installing it, the 9900 froze at 3% backing up social feeds. It has been like this for hours. I have no use of my phone. how to unfreeze it.
View 3 RepliesI have a BB 9900 that is only a week old.The BB works perfectly, that is until someone calls me.I can answer the phone, hear and speak with the person on the other end - no issues. I can use BBM, texting etc, no issues.The problem occurs when I try to hang up after someone calls me. The phone freezes.I can press the hang up button, but it does not return to the main screen.It freezes at the caller ID screen and I have to yank the battery out of it to get back to the main screen that has all the icons on it.
View 1 Replies View Relatedmy blackberry froze so I tuck the battery out to do a reboot now its stuck on reboot 3/4 I have done EVERYTHING tried loading new os, I've whipped my phone put a new os.
View 1 Replies View Relatedprior to this freezing of my phone i was playing music and i was trying to check out a picture a friend sent to me, i downloaded a couple of apps like screen grabber, picstory,naija pings,bible and a few stuffs and took picures with it all of a sudden when i was chatting with a friend it went off completely and never came back on what do i do
View 3 Replies View RelatedUpdate for new OS has frozen it has done this once, so I unplugged it after 5 hours and lost all my contacts it has done it again now on messages I do not want to lose those as well anyway of making it get going again?
View 1 Replies View RelatedI got an update for my 9900 but when 'backing up your data' my phone has froze on backing up social feeds at 7% and has been like this for about 6 hours!
View 2 Replies View Relatedmy blackberry bold 9900 appears to be frozen I assume as I started doing the software update since 2pm today and yet its still not finished? It has been 8hours now. It seems to have frozen on 14%. Now I have tried rebooting my phone many times but it keeps on taking me back to the software update page. I am currently unable to access anything on my blackberry device.
View 1 Replies View Relatedmy 9900 bold has froze at 8% while doing a software update, its been like this for about 5 hours
View 1 Replies View RelatedI don't know how it got there but when I came back to my phone it was turned off and now I turn it on it is stuck 3/4 of the loading screen.
View 2 Replies View RelatedI did an update on my BB (worst decision ever) and now it is frozen on social feeds. The overall backup progress is at 6% and will not move at all.This is my business phone and it needs to work ASAP.I'm completely annoyed (though not surprised) that this has happened. The phone will not connect to the computer so I'm basically stuck with whatever I can do via the phone. I've removed the battery three times already and the same thing happens.
View 5 Replies View RelatedI'm currently using a Bold 9900 under T-Mobile. The phone repeats the letters "n" and "m" nonstop. If I leave my phone down, it would show "nmnmnmnmnmnm" after a minute. The keyboard, trackpad, and unlock buttons are also not responsive. I've tried the batter pull numerous times, and it has shown improvement once (I was able to type in my password and go into the home menu). Soon after that the problem returned. The phone just seems half dead and its reponse to my actions are random. Sometimes I'm unable to unlock my phone even after pressing the unlock button numerous times.
I did go to a beach with my phone. But there was no water or sand damage. It was in my hotel room the whole time. as the phone is completely unuseable right now. The screen works, but I am unable to press any keys to unlock/use my phone.
The trackpad on my Bold 9700 stopped working last night. It scrolled but would not register being pressed. Followign advice elsewhere on this site, I downloaded the desktop manager and backed up the device, then installed a new operating system (version 6).
Now nothing on the BB is working. It is stuck on the terms and conditions screen that starts "This handheld device includes software that it proprietary and confidential to Research In Motion Limited. . ." I can see there is a blue arrow at the bottom, implying I need to scroll down and accept the terms and conditions, but as none of the keyboard is responding, I can't do this.
I've been using my BB Bold 9700 for a long time now...have not had a single problem with it. Yesterday desktop manager suggested i upgrade from OS5 to 6...since i did this my phone refuses to start up, it goes no further than the blackberry loading screen. i suppose i need to downgrade back to OS5, but my phone wont even connect to my computer. tried hard booting, soft booting and resetting device, as well as using the "alt+shift+delete" and even double delete shortcut.
View 2 Replies View RelatedSo, I went to check if there was a new OS update. There was, so I downloaded and am currently installing it. However, it's been "installing" for 8 hours now, and it's stuck on 14% Overall backup progress. And 0% Social Feeds.Also, not sure if it's related. (probably is) but my Signal is off and i have no network connection. And I've got good coverage usually at home. I realised the problem about 7 hours in, after it said it would only be 2. So I battery pulled it, and it didn't work, then I tried battery and sim pulling, that didn't work. I've tried hooking it up to my blackberry desktop. It can't pick the device up because of it.
View 9 Replies View Relatedthis morning I have attempted to upgrade the software on my new Bold, Nearly 6 hours later the phone is still showing 16% done and hasnt done anything since. If you turn the handset off it starts again with the same screen showing download in progress. No functions can be used at all, Tmobile ( provider ) are no use and i cant get any troubleshooting advice from the Blackberry website
View 7 Replies View RelatedIt said I would not be able to use my phone for 2 hours if I did the upgrade so I clicked ok. Two hours passed and the upgrade was still at the 10 % backup process. I took my battery out to hope I could use it again but it starts up and own the exact same thing. Goes to 10% and freezes out.
View 1 Replies View RelatedBold 9900 hung 11% through OS upgrade!
View 1 Replies View RelatedI recently upgraded my bold 9900 with the recommended download. Since then my BB has two of all my contacts i.e. all have duplicates. How can I delete them all and resync with outlook.
View 1 Replies View RelatedI received a Bold 9900 handset via RIM EPP program. It came with installed software version 7.0 Bundle 2395(v. 7.0.0.579, Platform 5.0.0.735). I am having trouble with using Appworld and among other things sudden resets to handset. Have tried couple of time to upgrade the handset to 7.1 software using both desktop manager as well as OTA mode, it always tells me you have latest build installed. if there is a way to update this handset as it is not working very well for me at present.
View 2 Replies View RelatedI have just upgraded to to OS 7.1 and since then only the speaker is active, i cannot use the phone nor headphones. On a call i only have the optioon to use the speaker, i cannot change back to the phone itself.
View 1 Replies View RelatedI have a 2 month old 9900 Bold and my roller "pad" is now unresponsive. I removed the battery and re-booted but still "frozen".
View 1 Replies View RelatedI upgraded my 9900 but since then, it hasnt stopped rebooting. its been over 3hrs of constant rebooting. I tried removing the battery it kept rebooting. At one stage it went back to the "backing up data" screen and re-backed everything up. Note that I did the upgrade on the device without using the desktop.
View 1 Replies View RelatedMy Bold 9900 battery life has significantly worsened after the recent OS 7.0 Bundle 2406 upgrade. I had previously struggled to get through the day on one battery charge, but I typically could make it for a day with general business email use, limited calls and no internet browsing. Now after the recent 2406 upgrade, I only get about 50% as much battery life. Additionally, the small centre black box with the rotating white second hand is now a regularly occurring feature throughout the day, and I have had to pull my battery out to reboot my BlackBerry much more often. I have since stripped out all the apps, cut back on all other battery draining features (screen brightness, wifi, Bluetooth, gps, etc), and moved to 2G to extend my battery life. I was already unhappy with the poor BlackBerry Bold 9900 battery life, but after this latest upgrade, it's now unacceptable for business use when it only works for 1/2 a day. Hopefully this is a recognized RIM battery life issue for the Bold 9900 that's being quickly addressed.
View 1 Replies View RelatedFollowing the latest software upgrade I get the message when trying to sync my Bold 9900: "Caught_com_error exception. Description():-2147023151 (0x800706D1): ErrorMessage(): The procedure number is out of range.source()null)".
View 2 Replies View RelatedTrying to upgrade my 4s this morning and it is frozen with an itunes symbol and a plug in symbol, powering it down will not make it go away?
View 1 Replies View RelatedI tried to fix the problem by follow the suggestion on the internet by press and hold "home" for 2 seconf then press home and power for 10 secs. Then continue pressing home for 30 mins but it is not work for me. After doing this for several times, now I cannot even turn on my i4s.
Info:iPhone 4S, iOS 5.1
Just attempted to upgrade to OS 5 and all was going well up until the phone re-booted, blackberry on the phones screen with a loading bar that stuck 3/4 the way for a good half hour, i disconnected, battery pulled and phone just wont load past 3/4. DM says it waiting for device to start?
View 4 Replies View RelatedDid the latest wireless software upgrade for Storm 2 9950 last night and my phone has been frozen on white page showing 44% download all night. Took battery out for 10 mins - didn't work. Shut phone off - didn't work. Once the phone is back on it goes directly to the white page.
View 4 Replies View RelatedMy Blackberry Bold 9900 is not turning on.Details: A battery pull has not fixed my problem.I tried using another 9900 battery, however it did not work.My battery does not work on other 9900 devices.There are no signs of moisture, nor has there been contact with water.The LED light doesn't show, nor does anything on the screen.
View 1 Replies View RelatedUpgraded BBM and now phone is frozen. Tried reboot. Tried batter remove and reinsert, but the white bar loads for rebooting to about 3/4s then stops.
View 1 Replies View RelatedToday, I signed up for Blackberry Email Service with T-Mobile. I got a message that an update was available, so I downloaded and installed it. However, when the Blackberry rebooted after the installation, (which seemed to take much longer than normal), the screen reads "Blackberry Platform 6.6.0.195" followed by a listing of all of the programs and apps on the Blackberry. There's also an error message that reads, "Uncaught Exception: java.lang.Null Pointer Exception". When I click "OK" there is another message reading, "Uncaught Exception:ApplicationRegistry.wait For(0xbfca09409ffe99e5) timeout. Then I get another reading, "Uncaught Exception:java.lang.Error" Every application on the list seems to have an error, and nothing will open. But I can't even shut the phone off. I have tried all of the four different reboot methods, but nothing seems to work.
I am wondering if I were to sync the Blackberry with the Blackberry Desktop Manager on my lpatop if it would reset the OS to the way it was before the update.
