Motorola Photon 4G :: Have An Error With WiFi After Update?
Aug 24, 2011
why wifi was working when the update came down and now it refuses to work? I press the toggle to turn on wifi and I am greeted with "error" in little letters under it.you managed to actually make this useless to me down here! B/C the SIM/APN issue was screwed up I was running my data over a mifi type device down here and now you've made the phone useless!and yes I have now rebooted multiple times after the "must have update" that you forced onto my phone with no warning?
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Oct 13, 2011
It broke my phone... I can no longer turn on 4G or turn on the wireless. I found this out within 5 minutes of installing the update.I have not played with the phone enough to find out if it broke anything else. I press the buttons, or icons on the screen to turn these on, and they do nothing. I can hold on the icon and it will allow you to move them though
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Jan 1, 2012
My phone suddenly got restarted when i was in wifi connection. After restart, i get "wifi error" message when trying to connect to my wifi.System version - 45.3.6.MB855.Sprint.en.USBuild Number - 4.5.1A-1_SUN-198_6Tried the following, but none worked :(1. Go to airplane mode, forget the wifi network and restart.2. Go to airplane mode, restart. Switch off the airplane mode and restart.
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Oct 23, 2011
in the other thread it was asked that we make individual threads for each ota update error. The one i am experiencing is for the file/system/app/AccountAndSyncSettings.apk failing validation. It claims that the "assert failed" at this file.I just bought this and haven't modded anything or even know how too. I did however buy the lapdock and it will be at my door in a couple days, i really want this update so it works.also it fails with status
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Sep 16, 2011
I just installed the 45.2.7.MB855 update on my Sprint Photon 4G and now both my WiFi and 4G wont turn on. When I go into Wireless & Network Settings and click on WiFi, all it says is Error and nothing happens. When I try to turn in 4G nothing seems to happen.I am able to turn on Bluetooth and 3G took a couple of Profile updates to get working.
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Oct 18, 2011
So about half an hr ago i got a prompt to update my phone to (45.2.5.en.US) and it installed successfully, then I had problems with WiFi and so restarted my phone, now when I try to access any app that requires WiFi it seems as though it doesn't read it. The browser works fine, but any other app doesn't.
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Aug 30, 2011
Have noticed that my Photon can't seem to hold a WIFI connection. I can be sitting right next to my router, and it will drop the connection and start scanning again. Have noticed the same thing with other wifi connections at work. Also the WIFI connection sometimes goes dormant/gray and won't wake up on its own. The only solution is to turn the wifi connection off/on, or to cycle the power on the router. Not sure if its a setting that kills the connection after a period of inactivity, have looked in the settings but can't seem to find anything. I have had this problem pre and post update, but am frustrated as I've just passed my 30 days to return the phone easily if something is wrong with the phone.
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Oct 16, 2011
So now I still cannot use MMS or carrier internet and the latest software update will not run, it can be downloaded but after running it 12 times it indicates update was unsuccessful. Is there anyway of reflashing the whole phone to start from scratch.
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Sep 20, 2012
I have my device set for Wi-Fi to stay on only when plugged in (Settings > WiFi > Advanced > Keep Wi-Fi on during sleep). (see pic #1) The goal being when the device is not in use the WiFi turns off to conserve battery and when I wake up the unit it automatically turns WiFi back on, scans for networks and auto connects to my preferred WiFi networks.Everything works great until the unit sleeps. When I wake it up WiFi never connects. WiFi is set to ON when you look under Settings but when you select the WiFi menu all it says is "Searching for WiFi networks" (see pic #2). Please don't tell me that there aren't any WiFi networks within range because I'm sitting 3 feet from mine now. I also gave it a good 10 minutes to scan, and even pushed the SCAN button.
The only way I can get WiFi to actually work is to turn off the WiFi then turn it back on. Only then will it actually scan for and connect to WiFi networks (see pic #3). Everything will work as intended until the unit goes back to sleep.It's not the end of the world but it is frustrating given it's a new phone. I can make it work by cycling the WiFi off & on or by changing the settings for WiFi to always stay on (even when sleeping).I already did a factory reset and did not install any other apps, not even system app updates found in the Play/Market.
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Sep 8, 2011
I'm having this weird issue with WhatsApp with my Photon. It only works on wifi, but when connected through 3G UMTS, it says that there is not internet connection, and I'm pretty sure that there is internet connection available. Actually all other applications (Gtalk, Gmail, Browser, etc) are working fine with the 3G data, this is only happening with WhatsApp.
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Nov 8, 2011
I spoke to Motorola today. They said it is a sim card issue. I took the phone into the Sprint store they told me I had to call the International department. I called and I was told an e-ticket had to be set up for me to take the phone back to the store and they have to trouble shoot it before they will send out a new phone. WTHeck this is getting ridiculous. This has been going on since September when I got the phone. And now I get this message during calls and it drops the call and I can't place the call again until the error resolves itself.
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Feb 2, 2012
Since the last update with 4G turned on it shows connected in the notification area even though it is not connected and wifi is connected.
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Nov 2, 2011
I used the Moto software to back up my phone yesterday, and since then it won't connect to wi-fi. It finds the signal, starts looking for an IP address, then stips the process. I've tried to turn off 3G and 4G, together and in combinations, updated PRL and profile, but to no avail. Even rebooted the router to make sure something wasn't wrong with it and other devices in the house are working just fine. Not sure if this has anything to do with the backup, but it's a problem I've never had before.
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Nov 26, 2012
I've had this Photon Q lte for 3 weeks, and the battery is ridiculous. I have to charge it at least twice a day, even when I'm not using it for anything. Wifi is always off because I don't need it, but sometimes my battery analysis lists wifi as having used almost 25% of the power! I can't find anywhere else to turn it off. I'm having serious regrets about being stuck with this thing for 2 years!
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Sep 22, 2011
My Photon sees the network and allows me to enter a password, but then attempts to connect, scans again and boots me out. The message it says that the network is disabled.
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Oct 2, 2011
I am having problems connecting to my home network. The phones wifi turns on fine, gets an IP address and looks fine. However, the wifi and phone strength meters grey out and there is no connectivity to the internet on the phone. The wifi network is WPA protected.The phone worked fine on a different, unprotected, network I found up the street.I have a cliq that works fine on my network.I have tried powering off and powering off in airplane mode, neither of which make a difference.
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Sep 19, 2011
I have several wifi devices (laptops / tablets) that connect without a problem to my home WPA2 secured wifi network.The photon detects this network and will connect to my home network, BUT ----Implied Profanity Removed---- there are many occassions when it will try to locate the router and try to connect but always loops with "obtaining IP address" -The only solution I have for the photon to connect is by manually rebooting or turning off/on the router, disabling photon wifi > re-enable photon wifi > select my home network and it will connectI have a static IP address for my main router connection and have assigned a DHCP range from : 192.168.31 - 192.168.254 with a lease expiry of 24 hours.
The router and my bandwidth (24mb down / 1.5mb up) has been going strong for a few years.What setting am I missing here or need to modify? I never had to reboot or reset my other wifi devices to ever connect, and I just changed the DHCP range to the above again today. I had a channel setting of "6" and changed it to "11" now also...Once the wifi is connected to the photon, it will stay connected for the most part, but if I leave the home or perhaps overnight the wifi gets disconnected resulting in me having to reboot the router, disable photon wifi, re-enable photon wifi for it to connect
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Dec 23, 2011
When I am trying to sync music from Itunes to my Photon through the Motorola Media Link software I get a error message after all the music files have transfered. The message says that the MLL has stopped working. None of the music ends up on the phone.
I have updated the Motorla Media software and as far as I know my phone is up to date.
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Sep 15, 2011
Is there any way to change the preferred order of WiFi networks? My office has two WiFi networks, one for my office and one for the conference room down the hall. When I added the network for the conference room I found that when I'm in the office the phone keeps connecting to it, even though the signal is much weaker than the office network. I ended up just removing it from the list, however, when I'm in the conference room I have to re-add it, which is a pain because there's a long password. On my Windows laptop it's easy to just change the order and it will connect to the one closest to the top of the list, but I can't find anything like that on my Photon. It seems like it would be something pretty simple that would have been built-in.
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Sep 5, 2011
This may or may not be related to wifi connectivity issues noted in other threads. Blackberry 8350i smartphones using the same wireless configuations operate without generating errors.The direct errors can be produced by either Photon smartphone: [code]" RSB1 Enforcing Default Security Policy.After being installed according to the Installation Documentation (refer to DO1 in the Baseline module),the Candidate Firewall Product must immediately enforce the Default Security Policy as defined below:Traffic Denied Inbound - The Candidate Firewall Product must drop or deny non-Remote Administration related access requests from public network clients directed to:
1. Private network hosts;
2. Service network hosts;
3. The Candidate Firewall Product itself...."
I have two wireless routers (different SSIDs and channels), a Netgear WPNT834 Rangemax 240 (IP4) and a Netgear WNDR4000 (IP4/IP6).When both are setup in AP configuration, both produce the "violation of security policy" errors.If the WNDR4000 is setup as a wireless router with IP4 setup and IP6 set as automatic the errors are produced as usual by the photons.If the IP6 in the WNDR4000 is disabled in wireless router configuation the errors stop.There seems to be no duplicate packets presented to the Motorla Mobilty R910 router.Maybe these "violation of security policy" packets are not created properly or duplicated by the photon's IP6 drivers when dealing with IP4 only wireless routers?Perhaps this is the source of the photons wireless instability noted by many others?Of course these packet problems would ideally be confirmed by others with even better equipment.
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Jul 13, 2012
Tried to update yesterday, downloaded and tried to install. Phone reboots and I get an android guy with an exclamation mark. When phone restarts, a notification pops up saying the update was not installed.
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Oct 24, 2011
Have tried may times in the last two weeks and everytime I get an error that the update failed to install. Below is the error logged when pushing up vol+down vol at the update screen.
Finding update package...
Opening update package...
Verifying update package...
[Code].....
There has been alot of activity in a post that shows answered so I am starting a new thread as this has not been resolved.
Today is my 13th day of Sprint's 14 day return policy and I will be returning first thing in the morning for a Galaxy S II if not resolved.
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Sep 28, 2011
Last night when I turned on my wifi at home, the wifi and phone signal bars appeared but were gray and I had no internet/data connection. I checked the wifi settings which indicated I was connected with good to excellent signal. Toggled the Wifi on and off several times, and turned phone on and off, which did not work. Went into wifi settings and told it to forget settings and reconnected, same result. When I turn off wifi, 3G appears and data connection is restored. Left the phone on in the media dock all night, and this morning when I turned on wifi, all was fine. What does gray signal bar mean?
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Oct 4, 2012
The wifi antenna regularly turning itself on to check for signal is a cool feature, but it opens over running applications causing the background application to freeze (most notable with my flashlight app) or run without me and not accept any input (many games). Set this to only request to connect to a network if no other apps are running.
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Oct 28, 2011
I was curious to see if there was an update for it and went to its page in the market and it says its not available for my carrier?I kept getting the little yellow triangle.
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Oct 14, 2011
I woke up today to find a download in the notification list on my Photon.It was stuck at 14% for a good amount of time, so I powered it off and on again.I came on here and found out that an update had been released so I went into my Settings About phone and tried to update the Motorola Software, and now I'm getting the message in the subject.I've tried Googling the problem, tried clearing caches, etc, but I still can't download the update manually.
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Nov 1, 2011
I have noticed that the volume is low after last update, when i first got the phonw it was loud and clear. After the update i can hardly here the alamr anymore. My ringtones are low as well, even playing back music. Is anybody else having this issue, any suggestions?.
One more thing, i also tested it out, by going to the sprint store checking the floor model and comparing it to mine, it was way louder and didnt have the latest update.
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Sep 22, 2011
For the last several weeks neither the WiFi nor the Bluetooth will turn on. When selecting to turn on WiFi is starts to turn on then stops and displays Error. About 75% of the time after attempting to turn on the WiFi the phone will reboot. I have factory reset the phone and the WiFi and Bluetooth will work once after the reset but once the phone sleeps neither WiFi nor Bluetooth will operate. This is even after a power down. I have checked my settings and can't find anything that would cause this.
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Nov 2, 2011
After the last update to 45.3.6.MB855.Sprint.en.US (4.5.1A-1_SUN-198_6) my 4G signal does not stay active but for a minute then it ZZZ out and/or I lose data. Have to revert to 3G. One time I could not turn it on at all until a reboot. No error messages no other issues.
I guess I'll await the next update but it is annoying. a 4G phone that rarely runs as 4G lately.
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Aug 26, 2011
I've tried installing the official Motorola update 4 times and every time it is unsuccessful. The update says it is available for download, then downloads and asks to be installed. I choose to install it and the phone reboots. It then goes to the progress screen, gets to about 40%, and then shows the triangle with exclamation mark inside of it. Then the phone reboots and pops up a message saying update failed.
I have done 2 full factory updates (erased all memory), called Sprint, talked to a Motorola level 2 tech, and gotten nothing. No one has even tried to troubleshoot this issue or recommend anything.
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