My phone suddenly got restarted when i was in wifi connection. After restart, i get "wifi error" message when trying to connect to my wifi.System version - 45.3.6.MB855.Sprint.en.USBuild Number - 4.5.1A-1_SUN-198_6Tried the following, but none worked :(1. Go to airplane mode, forget the wifi network and restart.2. Go to airplane mode, restart. Switch off the airplane mode and restart.
View 4 Replieswhy wifi was working when the update came down and now it refuses to work? I press the toggle to turn on wifi and I am greeted with "error" in little letters under it.you managed to actually make this useless to me down here! B/C the SIM/APN issue was screwed up I was running my data over a mifi type device down here and now you've made the phone useless!and yes I have now rebooted multiple times after the "must have update" that you forced onto my phone with no warning?
View 15 Replies View RelatedIt broke my phone... I can no longer turn on 4G or turn on the wireless. I found this out within 5 minutes of installing the update.I have not played with the phone enough to find out if it broke anything else. I press the buttons, or icons on the screen to turn these on, and they do nothing. I can hold on the icon and it will allow you to move them though
View 15 Replies View RelatedI have my device set for Wi-Fi to stay on only when plugged in (Settings > WiFi > Advanced > Keep Wi-Fi on during sleep). (see pic #1) The goal being when the device is not in use the WiFi turns off to conserve battery and when I wake up the unit it automatically turns WiFi back on, scans for networks and auto connects to my preferred WiFi networks.Everything works great until the unit sleeps. When I wake it up WiFi never connects. WiFi is set to ON when you look under Settings but when you select the WiFi menu all it says is "Searching for WiFi networks" (see pic #2). Please don't tell me that there aren't any WiFi networks within range because I'm sitting 3 feet from mine now. I also gave it a good 10 minutes to scan, and even pushed the SCAN button.
The only way I can get WiFi to actually work is to turn off the WiFi then turn it back on. Only then will it actually scan for and connect to WiFi networks (see pic #3). Everything will work as intended until the unit goes back to sleep.It's not the end of the world but it is frustrating given it's a new phone. I can make it work by cycling the WiFi off & on or by changing the settings for WiFi to always stay on (even when sleeping).I already did a factory reset and did not install any other apps, not even system app updates found in the Play/Market.
I'm having this weird issue with WhatsApp with my Photon. It only works on wifi, but when connected through 3G UMTS, it says that there is not internet connection, and I'm pretty sure that there is internet connection available. Actually all other applications (Gtalk, Gmail, Browser, etc) are working fine with the 3G data, this is only happening with WhatsApp.
View 5 Replies View RelatedI spoke to Motorola today. They said it is a sim card issue. I took the phone into the Sprint store they told me I had to call the International department. I called and I was told an e-ticket had to be set up for me to take the phone back to the store and they have to trouble shoot it before they will send out a new phone. WTHeck this is getting ridiculous. This has been going on since September when I got the phone. And now I get this message during calls and it drops the call and I can't place the call again until the error resolves itself.
View 2 Replies View Relatedin the other thread it was asked that we make individual threads for each ota update error. The one i am experiencing is for the file/system/app/AccountAndSyncSettings.apk failing validation. It claims that the "assert failed" at this file.I just bought this and haven't modded anything or even know how too. I did however buy the lapdock and it will be at my door in a couple days, i really want this update so it works.also it fails with status
View 4 Replies View RelatedSince the last update with 4G turned on it shows connected in the notification area even though it is not connected and wifi is connected.
View 15 Replies View RelatedI used the Moto software to back up my phone yesterday, and since then it won't connect to wi-fi. It finds the signal, starts looking for an IP address, then stips the process. I've tried to turn off 3G and 4G, together and in combinations, updated PRL and profile, but to no avail. Even rebooted the router to make sure something wasn't wrong with it and other devices in the house are working just fine. Not sure if this has anything to do with the backup, but it's a problem I've never had before.
View 6 Replies View RelatedI just installed the 45.2.7.MB855 update on my Sprint Photon 4G and now both my WiFi and 4G wont turn on. When I go into Wireless & Network Settings and click on WiFi, all it says is Error and nothing happens. When I try to turn in 4G nothing seems to happen.I am able to turn on Bluetooth and 3G took a couple of Profile updates to get working.
View 8 Replies View RelatedI've had this Photon Q lte for 3 weeks, and the battery is ridiculous. I have to charge it at least twice a day, even when I'm not using it for anything. Wifi is always off because I don't need it, but sometimes my battery analysis lists wifi as having used almost 25% of the power! I can't find anywhere else to turn it off. I'm having serious regrets about being stuck with this thing for 2 years!
View 2 Replies View RelatedSo about half an hr ago i got a prompt to update my phone to (45.2.5.en.US) and it installed successfully, then I had problems with WiFi and so restarted my phone, now when I try to access any app that requires WiFi it seems as though it doesn't read it. The browser works fine, but any other app doesn't.
View 2 Replies View RelatedMy Photon sees the network and allows me to enter a password, but then attempts to connect, scans again and boots me out. The message it says that the network is disabled.
View 2 Replies View RelatedI am having problems connecting to my home network. The phones wifi turns on fine, gets an IP address and looks fine. However, the wifi and phone strength meters grey out and there is no connectivity to the internet on the phone. The wifi network is WPA protected.The phone worked fine on a different, unprotected, network I found up the street.I have a cliq that works fine on my network.I have tried powering off and powering off in airplane mode, neither of which make a difference.
View 3 Replies View RelatedI have several wifi devices (laptops / tablets) that connect without a problem to my home WPA2 secured wifi network.The photon detects this network and will connect to my home network, BUT ----Implied Profanity Removed---- there are many occassions when it will try to locate the router and try to connect but always loops with "obtaining IP address" -The only solution I have for the photon to connect is by manually rebooting or turning off/on the router, disabling photon wifi > re-enable photon wifi > select my home network and it will connectI have a static IP address for my main router connection and have assigned a DHCP range from : 192.168.31 - 192.168.254 with a lease expiry of 24 hours.
The router and my bandwidth (24mb down / 1.5mb up) has been going strong for a few years.What setting am I missing here or need to modify? I never had to reboot or reset my other wifi devices to ever connect, and I just changed the DHCP range to the above again today. I had a channel setting of "6" and changed it to "11" now also...Once the wifi is connected to the photon, it will stay connected for the most part, but if I leave the home or perhaps overnight the wifi gets disconnected resulting in me having to reboot the router, disable photon wifi, re-enable photon wifi for it to connect
When I am trying to sync music from Itunes to my Photon through the Motorola Media Link software I get a error message after all the music files have transfered. The message says that the MLL has stopped working. None of the music ends up on the phone.
I have updated the Motorla Media software and as far as I know my phone is up to date.
Have noticed that my Photon can't seem to hold a WIFI connection. I can be sitting right next to my router, and it will drop the connection and start scanning again. Have noticed the same thing with other wifi connections at work. Also the WIFI connection sometimes goes dormant/gray and won't wake up on its own. The only solution is to turn the wifi connection off/on, or to cycle the power on the router. Not sure if its a setting that kills the connection after a period of inactivity, have looked in the settings but can't seem to find anything. I have had this problem pre and post update, but am frustrated as I've just passed my 30 days to return the phone easily if something is wrong with the phone.
View 3 Replies View RelatedIs there any way to change the preferred order of WiFi networks? My office has two WiFi networks, one for my office and one for the conference room down the hall. When I added the network for the conference room I found that when I'm in the office the phone keeps connecting to it, even though the signal is much weaker than the office network. I ended up just removing it from the list, however, when I'm in the conference room I have to re-add it, which is a pain because there's a long password. On my Windows laptop it's easy to just change the order and it will connect to the one closest to the top of the list, but I can't find anything like that on my Photon. It seems like it would be something pretty simple that would have been built-in.
View 3 Replies View RelatedThis may or may not be related to wifi connectivity issues noted in other threads. Blackberry 8350i smartphones using the same wireless configuations operate without generating errors.The direct errors can be produced by either Photon smartphone: [code]" RSB1 Enforcing Default Security Policy.After being installed according to the Installation Documentation (refer to DO1 in the Baseline module),the Candidate Firewall Product must immediately enforce the Default Security Policy as defined below:Traffic Denied Inbound - The Candidate Firewall Product must drop or deny non-Remote Administration related access requests from public network clients directed to:
1. Private network hosts;
2. Service network hosts;
3. The Candidate Firewall Product itself...."
I have two wireless routers (different SSIDs and channels), a Netgear WPNT834 Rangemax 240 (IP4) and a Netgear WNDR4000 (IP4/IP6).When both are setup in AP configuration, both produce the "violation of security policy" errors.If the WNDR4000 is setup as a wireless router with IP4 setup and IP6 set as automatic the errors are produced as usual by the photons.If the IP6 in the WNDR4000 is disabled in wireless router configuation the errors stop.There seems to be no duplicate packets presented to the Motorla Mobilty R910 router.Maybe these "violation of security policy" packets are not created properly or duplicated by the photon's IP6 drivers when dealing with IP4 only wireless routers?Perhaps this is the source of the photons wireless instability noted by many others?Of course these packet problems would ideally be confirmed by others with even better equipment.
Last night when I turned on my wifi at home, the wifi and phone signal bars appeared but were gray and I had no internet/data connection. I checked the wifi settings which indicated I was connected with good to excellent signal. Toggled the Wifi on and off several times, and turned phone on and off, which did not work. Went into wifi settings and told it to forget settings and reconnected, same result. When I turn off wifi, 3G appears and data connection is restored. Left the phone on in the media dock all night, and this morning when I turned on wifi, all was fine. What does gray signal bar mean?
View 1 Replies View RelatedThe wifi antenna regularly turning itself on to check for signal is a cool feature, but it opens over running applications causing the background application to freeze (most notable with my flashlight app) or run without me and not accept any input (many games). Set this to only request to connect to a network if no other apps are running.
View 5 Replies View RelatedFor the last several weeks neither the WiFi nor the Bluetooth will turn on. When selecting to turn on WiFi is starts to turn on then stops and displays Error. About 75% of the time after attempting to turn on the WiFi the phone will reboot. I have factory reset the phone and the WiFi and Bluetooth will work once after the reset but once the phone sleeps neither WiFi nor Bluetooth will operate. This is even after a power down. I have checked my settings and can't find anything that would cause this.
View 3 Replies View RelatedWhen I am in the messaging app and try to update my linkedin account, I get the orange traingle error, telling me that it is "unable to connect to Linkedin" I have re-entered the password, and get the same results. It appears that my linkedin contacts are working and syncing properly. I don't want to remove the account and then add it back as it removes the joinded contacts.
View 1 Replies View Relatedusing Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
View 1 Replies View RelatedAny use the Motorola Date and Time Widget? Mine seems to hang at night (seemingly about 20min after I plug it in for charging) and stays on yesterdays date and time until somehow it corrects itself the next day. There is no way to "activate it" or make it correct itself. All other clocks and calendars are correct.
View 15 Replies View RelatedI have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
View 15 Replies View Relatedi bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
View 12 Replies View RelatedThat's basically it. I don't want to keep getting e-mail (at my gmail account) that I have no events on a given day. How do I stop the Photon calender app from doing this?
View 4 Replies View RelatedI have a major issue with my corporate exchange calendar. If I accept an invitation to a meeting, the phone makes me the organizer of the meeting. This syncs back to my corporate calendar. This is obviously completely wrong. If I delete the meeting on my phone, or on my computer, it sends out a message to everyone that was on the meeting saying that it was cancelled. If I need to adjust the meeting only on my calendar, it sends out an update to everyone. It has caused a lot of confusion for me and my work colleagues.
View 3 Replies View RelatedHas anyone seen / experienced this? When I have my photon in the car dock and using the GPS, I am unable to receive incoming calls. My girlfriend has called me for the past three days and she says my phone rings and rings and goes to voicemail. I have Sprint Service. I am not using TeleNav or any other navagation, I am just using the GPS mode and Bluetooth is also running. I dont have any other issues with not receiving incoming calls unless its in the dock.
View 1 Replies View RelatedI noticed that whenever I am making/receiving calls, the screen flashes every few seconds. I wonder why it is doing that. I have never seen this on any other phone before. At first I thought it was related only to the silent call issue that the screen flashes every few seconds but even when I am able to make a regular call it still does this.
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