Motorola Photon 4G :: Why Does Wifi Get Stuck At "obtaining IP
Sep 19, 2011
I have several wifi devices (laptops / tablets) that connect without a problem to my home WPA2 secured wifi network.The photon detects this network and will connect to my home network, BUT ----Implied Profanity Removed---- there are many occassions when it will try to locate the router and try to connect but always loops with "obtaining IP address" -The only solution I have for the photon to connect is by manually rebooting or turning off/on the router, disabling photon wifi > re-enable photon wifi > select my home network and it will connectI have a static IP address for my main router connection and have assigned a DHCP range from : 192.168.31 - 192.168.254 with a lease expiry of 24 hours.
The router and my bandwidth (24mb down / 1.5mb up) has been going strong for a few years.What setting am I missing here or need to modify? I never had to reboot or reset my other wifi devices to ever connect, and I just changed the DHCP range to the above again today. I had a channel setting of "6" and changed it to "11" now also...Once the wifi is connected to the photon, it will stay connected for the most part, but if I leave the home or perhaps overnight the wifi gets disconnected resulting in me having to reboot the router, disable photon wifi, re-enable photon wifi for it to connect
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Jan 29, 2012
To turn my wifi on i use widgets, it gets stuck mainly on obtaining ip address. For it to connect quick I must go into settings to wifi for it to work. Why is this happining? I have a solid wifi connection. Is anyone else having this problem. Just to refer my knowledge to others classify me as a hacker.
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Jul 4, 2014
I'm new to the sony franchise and I'm very impressed with the Z2. The only problem I have is that my wifi keeps dropping on my phone and then it gets stuck at "obtaining ip address". What I've done is: reset my router, "forget" the network on my phone, reconnected the wifi. I've also rebooted my phone, this connected to the wifi successfully, but disconnects after a while again. I disabled stamina mode and all other power saving options, but nothing worked.
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Apr 15, 2012
I got my neo v can't connect to any wifi spot..if it was connected, but it will state that connection limited and can't connect to internet and then after few second it will terminated and continue obtaining IP address. This problem will continuously repeated..its happened not only at my home, but also at other wifi spot. So I am stuck using this smartphone.
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Jan 27, 2014
I bought a Nexus 5 about 15 days back. I am very happy with the phone - except for the fact that I face difficulty connecting to my Home Network in particular. My Windows Laptop, My wife's iPhone and iPAD connect to the same WIFI almost instantaneously. However, my Nexus 5 phone keeps saying "Obtaining IP Address" endlessly. At times, it says "Weak Signal - Cannot Reconnect" and gives up. However, all other mobile devices show that the signal strength is good. the phone does connect to the WiFi after sometime by itself.
I do not have this problem when I am at my office. It connects immediately to the WiFi in my office.
The Router setting at home is as follows :
Mode : AP
Band : 2.4GHz (B+G+N)
Channel Width : 20/40 Mhz Auto
Channel Number : 11 - 2462Mhz
Broadcast SSID - Enabled
WMM - Enabled
Authentication - WPA-PSK
Cipher Suie - CCMP
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Dec 29, 2011
Today after turning my phone back on it got stuck on the 'Now' screen and wouldn't finish powering up. During this time my phone was connected to the network and the phone received messages and rang once but of course I couldn't view the messages or answer the calls. I wasn't able to turn it off either. The only way to fix it was to pull the battery.
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Oct 10, 2012
If I send an email (exchange) from an area with marginal service, the email will get stuck in the outbox.It will not send when I enter an area with "good service." e.g. my house with wifi, or anywhere in town with good 3G.I cannot delete the emails from the outbox. It states "email cannot be openned it is currently being sent."I get errors every minute that says "X" emails cannot be sent. Where X is the number I tried to send while out of service area.The error it says is connection error. I am the exchange server admin, and all the settings are correct. If I go back in and try to re-enter the settings, it doesn't fix it. I am forced to delete and re-enter the account with the same settings. I have had to do this 4 times now (I have had the phone since Sep. 13th). I have 23 other phones currently running on the server, and I personally have had 2 others (HTC Evo Shift and Palm Pre) that did not have this issue.
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Sep 6, 2011
I've had my Photon for two weeks now and love it, but I've noticed it tend to randomly reboot itself after being removed from a car charger. Now the phone boots until it gets into the android operating system, then resets itself. This makes me VERY nervous for two reasons. I don't want to be stuk with a hone that reboots constantly, and more importantly, I sell them and don't want to have to tell everyone I've sold to that I've made a mistake. Is there a fix for this other than a hard reset?
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Nov 16, 2012
USB Computer Connection is always stuck on "Charge Only" no matter what option you choose? I am able to choose the other 3 options (with the blue checkmark toggling in the checkboxes), but nothing happens. When I exit and pull down the connection from the notifications list it just reverts back to "Charge Only" no matter what I try.
I've searched around and still can't find an answer to this specific problem... but I have a feeling it might have to do with that November Update. Today was the first time I tried to connect my phone as "Mass Storage" to transfer music files since before the update. It worked completely fine before the update... anyone know how to resolve this?
I'm using the official Motorola micro USB cable that came with the phone, have tried unmounting the SD card, resetting/powering off the phone, tried every single USB port on my computer and laptop (both Windows7). I'm very confused why I suddenly can't enter "Mass Storage" mode anymore...
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Oct 14, 2011
I've had a problem, and hoped the update would fix it, but it didn't.Not a major thing, but I subscribe to the $30 Sprint wireless hotspot service.It seems to be okay when in 4g. But, it seems like when I'm in 3g, and I end the hotspot (uncheck the box), the notification of it being active stays in the notification bar.It's uncertain if the hotspot is still running. The only way to clear it from the notification bar is to power off/on the phone.
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Jul 19, 2012
Why can't I access to WIFI? It always shows "Obtaining IP Address". I was using it in the morning then when I come home, the problem occur.
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Sep 20, 2012
I have my device set for Wi-Fi to stay on only when plugged in (Settings > WiFi > Advanced > Keep Wi-Fi on during sleep). (see pic #1) The goal being when the device is not in use the WiFi turns off to conserve battery and when I wake up the unit it automatically turns WiFi back on, scans for networks and auto connects to my preferred WiFi networks.Everything works great until the unit sleeps. When I wake it up WiFi never connects. WiFi is set to ON when you look under Settings but when you select the WiFi menu all it says is "Searching for WiFi networks" (see pic #2). Please don't tell me that there aren't any WiFi networks within range because I'm sitting 3 feet from mine now. I also gave it a good 10 minutes to scan, and even pushed the SCAN button.
The only way I can get WiFi to actually work is to turn off the WiFi then turn it back on. Only then will it actually scan for and connect to WiFi networks (see pic #3). Everything will work as intended until the unit goes back to sleep.It's not the end of the world but it is frustrating given it's a new phone. I can make it work by cycling the WiFi off & on or by changing the settings for WiFi to always stay on (even when sleeping).I already did a factory reset and did not install any other apps, not even system app updates found in the Play/Market.
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Jan 1, 2012
My phone suddenly got restarted when i was in wifi connection. After restart, i get "wifi error" message when trying to connect to my wifi.System version - 45.3.6.MB855.Sprint.en.USBuild Number - 4.5.1A-1_SUN-198_6Tried the following, but none worked :(1. Go to airplane mode, forget the wifi network and restart.2. Go to airplane mode, restart. Switch off the airplane mode and restart.
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Sep 8, 2011
I'm having this weird issue with WhatsApp with my Photon. It only works on wifi, but when connected through 3G UMTS, it says that there is not internet connection, and I'm pretty sure that there is internet connection available. Actually all other applications (Gtalk, Gmail, Browser, etc) are working fine with the 3G data, this is only happening with WhatsApp.
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Feb 2, 2012
Since the last update with 4G turned on it shows connected in the notification area even though it is not connected and wifi is connected.
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Aug 24, 2011
why wifi was working when the update came down and now it refuses to work? I press the toggle to turn on wifi and I am greeted with "error" in little letters under it.you managed to actually make this useless to me down here! B/C the SIM/APN issue was screwed up I was running my data over a mifi type device down here and now you've made the phone useless!and yes I have now rebooted multiple times after the "must have update" that you forced onto my phone with no warning?
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Nov 2, 2011
I used the Moto software to back up my phone yesterday, and since then it won't connect to wi-fi. It finds the signal, starts looking for an IP address, then stips the process. I've tried to turn off 3G and 4G, together and in combinations, updated PRL and profile, but to no avail. Even rebooted the router to make sure something wasn't wrong with it and other devices in the house are working just fine. Not sure if this has anything to do with the backup, but it's a problem I've never had before.
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Sep 16, 2011
I just installed the 45.2.7.MB855 update on my Sprint Photon 4G and now both my WiFi and 4G wont turn on. When I go into Wireless & Network Settings and click on WiFi, all it says is Error and nothing happens. When I try to turn in 4G nothing seems to happen.I am able to turn on Bluetooth and 3G took a couple of Profile updates to get working.
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Oct 13, 2011
It broke my phone... I can no longer turn on 4G or turn on the wireless. I found this out within 5 minutes of installing the update.I have not played with the phone enough to find out if it broke anything else. I press the buttons, or icons on the screen to turn these on, and they do nothing. I can hold on the icon and it will allow you to move them though
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Nov 26, 2012
I've had this Photon Q lte for 3 weeks, and the battery is ridiculous. I have to charge it at least twice a day, even when I'm not using it for anything. Wifi is always off because I don't need it, but sometimes my battery analysis lists wifi as having used almost 25% of the power! I can't find anywhere else to turn it off. I'm having serious regrets about being stuck with this thing for 2 years!
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Oct 18, 2011
So about half an hr ago i got a prompt to update my phone to (45.2.5.en.US) and it installed successfully, then I had problems with WiFi and so restarted my phone, now when I try to access any app that requires WiFi it seems as though it doesn't read it. The browser works fine, but any other app doesn't.
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Sep 22, 2011
My Photon sees the network and allows me to enter a password, but then attempts to connect, scans again and boots me out. The message it says that the network is disabled.
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Oct 2, 2011
I am having problems connecting to my home network. The phones wifi turns on fine, gets an IP address and looks fine. However, the wifi and phone strength meters grey out and there is no connectivity to the internet on the phone. The wifi network is WPA protected.The phone worked fine on a different, unprotected, network I found up the street.I have a cliq that works fine on my network.I have tried powering off and powering off in airplane mode, neither of which make a difference.
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Aug 30, 2011
Have noticed that my Photon can't seem to hold a WIFI connection. I can be sitting right next to my router, and it will drop the connection and start scanning again. Have noticed the same thing with other wifi connections at work. Also the WIFI connection sometimes goes dormant/gray and won't wake up on its own. The only solution is to turn the wifi connection off/on, or to cycle the power on the router. Not sure if its a setting that kills the connection after a period of inactivity, have looked in the settings but can't seem to find anything. I have had this problem pre and post update, but am frustrated as I've just passed my 30 days to return the phone easily if something is wrong with the phone.
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Sep 15, 2011
Is there any way to change the preferred order of WiFi networks? My office has two WiFi networks, one for my office and one for the conference room down the hall. When I added the network for the conference room I found that when I'm in the office the phone keeps connecting to it, even though the signal is much weaker than the office network. I ended up just removing it from the list, however, when I'm in the conference room I have to re-add it, which is a pain because there's a long password. On my Windows laptop it's easy to just change the order and it will connect to the one closest to the top of the list, but I can't find anything like that on my Photon. It seems like it would be something pretty simple that would have been built-in.
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Sep 5, 2011
This may or may not be related to wifi connectivity issues noted in other threads. Blackberry 8350i smartphones using the same wireless configuations operate without generating errors.The direct errors can be produced by either Photon smartphone: [code]" RSB1 Enforcing Default Security Policy.After being installed according to the Installation Documentation (refer to DO1 in the Baseline module),the Candidate Firewall Product must immediately enforce the Default Security Policy as defined below:Traffic Denied Inbound - The Candidate Firewall Product must drop or deny non-Remote Administration related access requests from public network clients directed to:
1. Private network hosts;
2. Service network hosts;
3. The Candidate Firewall Product itself...."
I have two wireless routers (different SSIDs and channels), a Netgear WPNT834 Rangemax 240 (IP4) and a Netgear WNDR4000 (IP4/IP6).When both are setup in AP configuration, both produce the "violation of security policy" errors.If the WNDR4000 is setup as a wireless router with IP4 setup and IP6 set as automatic the errors are produced as usual by the photons.If the IP6 in the WNDR4000 is disabled in wireless router configuation the errors stop.There seems to be no duplicate packets presented to the Motorla Mobilty R910 router.Maybe these "violation of security policy" packets are not created properly or duplicated by the photon's IP6 drivers when dealing with IP4 only wireless routers?Perhaps this is the source of the photons wireless instability noted by many others?Of course these packet problems would ideally be confirmed by others with even better equipment.
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Sep 28, 2011
Last night when I turned on my wifi at home, the wifi and phone signal bars appeared but were gray and I had no internet/data connection. I checked the wifi settings which indicated I was connected with good to excellent signal. Toggled the Wifi on and off several times, and turned phone on and off, which did not work. Went into wifi settings and told it to forget settings and reconnected, same result. When I turn off wifi, 3G appears and data connection is restored. Left the phone on in the media dock all night, and this morning when I turned on wifi, all was fine. What does gray signal bar mean?
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Oct 4, 2012
The wifi antenna regularly turning itself on to check for signal is a cool feature, but it opens over running applications causing the background application to freeze (most notable with my flashlight app) or run without me and not accept any input (many games). Set this to only request to connect to a network if no other apps are running.
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Dec 30, 2011
I just got my Photon yesterday and really like it. One odd thing I noticed was that sometimes an application icon on my desktop will be stuck in a "Loading" state. If I click on the icon, it says something like the application is unavailable. If I restart my phone, the problem appears to go away.A co-worker that has had the Photon for a while now says that he gets this problem all the time. He says restarting the phone will fix the problem for that icon, but sometimes another icon will have the same problem.It appears to happen with any launcher (e.g. Motoblur or GO Launcher EX).
*EDIT: In addition to the icon being stuck in "loading" on the desktop, I noticed that if you open the Applications area, the icon for the application doesn't even show up.
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Oct 15, 2011
I have searched numerous other posts in these forums and have found no solution since most answers lead to getting into the settings of the phone... So let me clarify early... I CANT EVEN GET PASSED THE "NOW" SCREEN.... SOMETIMES IT DOES BUT IT STAYS ON THE "STARTING SERVICES" WITH THE WHEEL SPINNING BUT NEVER GETS TO THE HOME PAGE.. IT SAYS THAT ACTIVITY "STARTING SERVICES" IS HAVING TROUBLE.. FORCE CLOSE? THEN I PULL THE BATTERY OUT AND DO THIS AGAIN AND AGAIN AND AGAIN...ETC.
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Dec 13, 2012
My xoom is stuck on 3.0.1, and will not update at all. It tells me update is available, but when I do it, it fails every time. This is a wifi only model, and I'm in Texas.
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