Motorola Photon 4G :: WiFi Unable To Connect

Nov 2, 2011

I used the Moto software to back up my phone yesterday, and since then it won't connect to wi-fi. It finds the signal, starts looking for an IP address, then stips the process. I've tried to turn off 3G and 4G, together and in combinations, updated PRL and profile, but to no avail. Even rebooted the router to make sure something wasn't wrong with it and other devices in the house are working just fine. Not sure if this has anything to do with the backup, but it's a problem I've never had before.

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Motorola Photon 4G :: Unable To Connect To Network On 3G?

Oct 17, 2012

I am not able to connect to any network service unless I am on Wi-Fi. I have checked my settings and I am not sure if I am missing something.

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Motorola Photon 4G :: Error "unable To Connect To Linkedin"

Nov 26, 2011

When I am in the messaging app and try to update my linkedin account, I get the orange traingle error, telling me that it is "unable to connect to Linkedin" I have re-entered the password, and get the same results. It appears that my linkedin contacts are working and syncing properly. I don't want to remove the account and then add it back as it removes the joinded contacts.

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Motorola Razr :: Unable To Connect With Wifi

Jan 9, 2012

Received the razr a few days ago, unlocked and without the SIM card. Tried to connect to home modem (RTA1046VW) and the modem disconnected from the internet and would not connect unless I turned off the phone wifi. Other phones connect to the router fine, HTC desire HD and samsung galaxy S I. Is it a problem with phone? Not compatible?

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Motorola Motoactv :: Unable To Connect To Wifi But Can See List

Feb 26, 2012

I have not been able to connect to my router and keep getting the error incorrect password or other error.I have tried power cycling my router, removing the password, changing the password to something simpler and motoactv stlil cannot connect.I am 100% sure the password is correct and all my other devices can connect to the router fine as well.

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Motorola Droid Razr :: Unable To Connect WiFi WPA2 Connection

Jul 21, 2012

I am trying to connect to a WPA2 wifi network at one of my company's offices and having no luck. My Droid sees the network SSID and treats it as a WEP secured network, so it only provides me the ability to enter the WEP password and not the whole range of WPA2 credentials. I have tried pulling up all advanced options I can reach from the WiFi screens without finding a way to change this. I have ICS on the phone.

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Motorola Photon 4G :: Cannot Connect To My Car's Bluetooth

Aug 15, 2011

My phone restarts on its own a couple times per day

and

the bluetooth will not connect with my 2010 Escalade or my 2008 E Class MBZ. It connects to my old earpiece but not the cars. No previous problems connecting with my BB or Samsung phones.

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Motorola Photon 4G :: Can't Connect With S10-HD Headset Via Bluetooth

Dec 29, 2011

I've had a S10-HD headset for about a year and it has worked well with several phones and my laptop. However, it will not connect to my new Photon 4G.I've made sure every other device to which it was ever connected has bluetooth turned off I've made sure the battery on both devides are fully charged I've made sure the Photon's bluetooth is on working I've connected the Photo to my car's bluetooth system to make sure it can connect to something I've connected my headset with my laptop to make sure it can connect to something I've turned them both on and off both devices I've searched and searched everywhere.When I go to bluetooth settings on the Photon and press "scan for devices", the headset never shows up as an available device When I power on the headset it flashes blue for a second and then slowly flashes red, but is never available to connect to the phone?

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Motorola Photon Q 4G :: Wifi Won't Wake Up?

Sep 20, 2012

I have my device set for Wi-Fi to stay on only when plugged in (Settings > WiFi > Advanced > Keep Wi-Fi on during sleep). (see pic #1) The goal being when the device is not in use the WiFi turns off to conserve battery and when I wake up the unit it automatically turns WiFi back on, scans for networks and auto connects to my preferred WiFi networks.Everything works great until the unit sleeps. When I wake it up WiFi never connects. WiFi is set to ON when you look under Settings but when you select the WiFi menu all it says is "Searching for WiFi networks" (see pic #2). Please don't tell me that there aren't any WiFi networks within range because I'm sitting 3 feet from mine now. I also gave it a good 10 minutes to scan, and even pushed the SCAN button.

The only way I can get WiFi to actually work is to turn off the WiFi then turn it back on. Only then will it actually scan for and connect to WiFi networks (see pic #3). Everything will work as intended until the unit goes back to sleep.It's not the end of the world but it is frustrating given it's a new phone. I can make it work by cycling the WiFi off & on or by changing the settings for WiFi to always stay on (even when sleeping).I already did a factory reset and did not install any other apps, not even system app updates found in the Play/Market.

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Motorola Photon 4G :: Getting Wifi Error?

Jan 1, 2012

My phone suddenly got restarted when i was in wifi connection. After restart, i get "wifi error" message when trying to connect to my wifi.System version - 45.3.6.MB855.Sprint.en.USBuild Number - 4.5.1A-1_SUN-198_6Tried the following, but none worked :(1. Go to airplane mode, forget the wifi network and restart.2. Go to airplane mode, restart. Switch off the airplane mode and restart.

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Motorola Photon 4G :: Whatsapp Only On Wifi?

Sep 8, 2011

I'm having this weird issue with WhatsApp with my Photon. It only works on wifi, but when connected through 3G UMTS, it says that there is not internet connection, and I'm pretty sure that there is internet connection available. Actually all other applications (Gtalk, Gmail, Browser, etc) are working fine with the 3G data, this is only happening with WhatsApp.

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Motorola Photon 4G :: Shortcut To Connect To Nearest Tower?

Apr 4, 2012

I searched and couldn't find it, but I remember that in the past there was a tip that gave a shortcut to connect to the nearest Sprint tower. I don't remember it though, it was something like *16.

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Motorola Photon 4G :: It Shows ON While Connected To WiFi

Feb 2, 2012

Since the last update with 4G turned on it shows connected in the notification area even though it is not connected and wifi is connected.

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Motorola Photon 4G :: Have An Error With WiFi After Update?

Aug 24, 2011

why wifi was working when the update came down and now it refuses to work? I press the toggle to turn on wifi and I am greeted with "error" in little letters under it.you managed to actually make this useless to me down here! B/C the SIM/APN issue was screwed up I was running my data over a mifi type device down here and now you've made the phone useless!and yes I have now rebooted multiple times after the "must have update" that you forced onto my phone with no warning?

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Motorola Photon 4G :: WiFi And 4G Not Working After Update To 45.2.7?

Sep 16, 2011

I just installed the 45.2.7.MB855 update on my Sprint Photon 4G and now both my WiFi and 4G wont turn on. When I go into Wireless & Network Settings and click on WiFi, all it says is Error and nothing happens. When I try to turn in 4G nothing seems to happen.I am able to turn on Bluetooth and 3G took a couple of Profile updates to get working.

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Motorola Photon 4G :: WiFi Error After Update?

Oct 13, 2011

It broke my phone... I can no longer turn on 4G or turn on the wireless. I found this out within 5 minutes of installing the update.I have not played with the phone enough to find out if it broke anything else. I press the buttons, or icons on the screen to turn these on, and they do nothing. I can hold on the icon and it will allow you to move them though

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Motorola Photon 4G :: Stays On Everytime Connect To Power Or Dock?

Sep 17, 2011

Everytime I drop my phone in the dock the phone stays on! It was on all night! I went to Applications>Development> Unchecked Stay Awake and it keeps becomming checked everytime I reinstert it onto the Motorola Dock! So annoying, I made sure the phone is up to date and still this bug exists. Anyone know of a fix or work around?

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Motorola Photon Q 4G :: Battery Drained By Inactive Wifi

Nov 26, 2012

I've had this Photon Q lte for 3 weeks, and the battery is ridiculous. I have to charge it at least twice a day, even when I'm not using it for anything. Wifi is always off because I don't need it, but sometimes my battery analysis lists wifi as having used almost 25% of the power! I can't find anywhere else to turn it off. I'm having serious regrets about being stuck with this thing for 2 years!

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Motorola Photon 4G :: After Update, Apps Not Connecting Through WiFi?

Oct 18, 2011

So about half an hr ago i got a prompt to update my phone to (45.2.5.en.US) and it installed successfully, then I had problems with WiFi and so restarted my phone, now when I try to access any app that requires WiFi it seems as though it doesn't read it. The browser works fine, but any other app doesn't.

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Motorola Photon 4G :: Not Connecting To Wifi Router With WPA/WPA2?

Sep 22, 2011

My Photon sees the network and allows me to enter a password, but then attempts to connect, scans again and boots me out. The message it says that the network is disabled.

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Motorola Photon 4G :: WIFI Greys Out On Home Network?

Oct 2, 2011

I am having problems connecting to my home network. The phones wifi turns on fine, gets an IP address and looks fine. However, the wifi and phone strength meters grey out and there is no connectivity to the internet on the phone. The wifi network is WPA protected.The phone worked fine on a different, unprotected, network I found up the street.I have a cliq that works fine on my network.I have tried powering off and powering off in airplane mode, neither of which make a difference.

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Motorola Photon 4G :: Why Does Wifi Get Stuck At "obtaining IP

Sep 19, 2011

I have several wifi devices (laptops / tablets) that connect without a problem to my home WPA2 secured wifi network.The photon detects this network and will connect to my home network, BUT ----Implied Profanity Removed---- there are many occassions when it will try to locate the router and try to connect but always loops with "obtaining IP address" -The only solution I have for the photon to connect is by manually rebooting or turning off/on the router, disabling photon wifi > re-enable photon wifi > select my home network and it will connectI have a static IP address for my main router connection and have assigned a DHCP range from : 192.168.31 - 192.168.254 with a lease expiry of 24 hours.

The router and my bandwidth (24mb down / 1.5mb up) has been going strong for a few years.What setting am I missing here or need to modify? I never had to reboot or reset my other wifi devices to ever connect, and I just changed the DHCP range to the above again today. I had a channel setting of "6" and changed it to "11" now also...Once the wifi is connected to the photon, it will stay connected for the most part, but if I leave the home or perhaps overnight the wifi gets disconnected resulting in me having to reboot the router, disable photon wifi, re-enable photon wifi for it to connect

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Motorola Photon 4G :: Unable To Download Anything

Oct 18, 2011

I am able to access the internet, but I cannot download anything from the market... If I connect via a wifi connection, then I can download. My old smart phone HTC HERO, was able to download from anywhere, not connected to a hot spot or wifi... I buy a phone that is supposed to be faster and better, but I'm not seeing it. I have only had the phone for 3 days, and i'm already starting to think I have made a bad decision. We do not have 4G in the area, but even 3G is faster then this phone.

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Motorola Photon 4G :: Wifi Constantly Dropping Pre & Post Update

Aug 30, 2011

Have noticed that my Photon can't seem to hold a WIFI connection. I can be sitting right next to my router, and it will drop the connection and start scanning again. Have noticed the same thing with other wifi connections at work. Also the WIFI connection sometimes goes dormant/gray and won't wake up on its own. The only solution is to turn the wifi connection off/on, or to cycle the power on the router. Not sure if its a setting that kills the connection after a period of inactivity, have looked in the settings but can't seem to find anything. I have had this problem pre and post update, but am frustrated as I've just passed my 30 days to return the phone easily if something is wrong with the phone.

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Motorola Photon 4G :: Change Preferred Order Of WiFi Networks

Sep 15, 2011

Is there any way to change the preferred order of WiFi networks? My office has two WiFi networks, one for my office and one for the conference room down the hall. When I added the network for the conference room I found that when I'm in the office the phone keeps connecting to it, even though the signal is much weaker than the office network. I ended up just removing it from the list, however, when I'm in the conference room I have to re-add it, which is a pain because there's a long password. On my Windows laptop it's easy to just change the order and it will connect to the one closest to the top of the list, but I can't find anything like that on my Photon. It seems like it would be something pretty simple that would have been built-in.

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Motorola Photon 4G :: 'Violation Of Security Policy' WiFi Or PPTP

Sep 5, 2011

This may or may not be related to wifi connectivity issues noted in other threads. Blackberry 8350i smartphones using the same wireless configuations operate without generating errors.The direct errors can be produced by either Photon smartphone: [code]" RSB1 Enforcing Default Security Policy.After being installed according to the Installation Documentation (refer to DO1 in the Baseline module),the Candidate Firewall Product must immediately enforce the Default Security Policy as defined below:Traffic Denied Inbound - The Candidate Firewall Product must drop or deny non-Remote Administration related access requests from public network clients directed to:

1. Private network hosts;

2. Service network hosts;

3. The Candidate Firewall Product itself...."

I have two wireless routers (different SSIDs and channels), a Netgear WPNT834 Rangemax 240 (IP4) and a Netgear WNDR4000 (IP4/IP6).When both are setup in AP configuration, both produce the "violation of security policy" errors.If the WNDR4000 is setup as a wireless router with IP4 setup and IP6 set as automatic the errors are produced as usual by the photons.If the IP6 in the WNDR4000 is disabled in wireless router configuation the errors stop.There seems to be no duplicate packets presented to the Motorla Mobilty R910 router.Maybe these "violation of security policy" packets are not created properly or duplicated by the photon's IP6 drivers when dealing with IP4 only wireless routers?Perhaps this is the source of the photons wireless instability noted by many others?Of course these packet problems would ideally be confirmed by others with even better equipment.

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Motorola Photon 4G :: Unable To Transfer Picture

May 16, 2012

I can't seem to transfer my pictures from my phone to my computer. I can view them just fine on my phone, but as soon as I move them over to my computer the images are all invalid and I can't view them anymore. I've only tried with pictures I took with the camera on my phone so I don't know if this applies to downloaded images as well.

I searched around the forum and it seems a couple of people ran into this or something similar to this but I haven't come across a definite solution that doesn't require me to go online with my phone.

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Motorola Photon Q 4G :: Unable To Register Device With It?

Aug 23, 2012

I have attempted to register my new Photon Q numerous times, logging out, logging back in, and approaching from several different angles using different "Register" links on different pages, and trying MEID and IMEI.When using MEID HEX the server will check the S/N and reply that my IMEI S/N is in warranty, then several seconds later it will overlay the screen with a complaint from the server:"There was an issue with the serial number you entered or it was blank. Please try again."One can dismiss that complaint and continue with the attempted registration, selecting carrier, MFN, and Primary Device, adding purchase date and clicking submit, but that only take one to abject failure:"There has been an error with your request."Perhaps it is because the Photon Q is so new? Perhaps it is because your registration page has a problem.

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Motorola Photon 4G :: Bug: Camera Is Unable To Initialize

Aug 5, 2011

Just had a one-off bug on the camera. Whenever I held down the camera button, it would sit for a while doing nothing, try to rotate to landscape for a split moment, and then come back with a floating error: camera is unable to initialize. I tried this many times.

I captured a logcat using CatLog (the recommended aLogcat was not working well for me): [URL]

The logcat has been stripped of my personal information, and is only in relevant part.

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Motorola Photon 4G :: Unable To Remove App / Widget

Sep 26, 2011

I have 4 apps on the very bottom of my home screen. When I move between home screens, these icons stay in place.Calculator, maps, iD & a square I touch to open my applications. I am trying to remove/delete the calculator icon but am having trouble doing so.Any other app I can hold, it vibrates & turns red and I just drag it to the trash can. These 4 icons at the bottom of the screen don't.

When I touch the calculator icon, the calculator opens. When I touch and hold the icon for the calculator, it opens a new window that says ADD TO DOCK

and lists programs/apps to add to the dock. No options to remove.

Again, I can not hold it down to drag it to the trash can.

know how I can remove this calc icon? Is this bottom row on my screen something special where apps permanently reside?

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Motorola Photon 4G :: Camera Unable To Initialize

Jan 10, 2012

When I tap on the camera to launch it, it would quickly flicker as if it were going to open but then immediately just go back to my home screen. "camera unable to initialize" error..I did a reboot and a factory reset it did NOT fix the issue. I am also unable to play any music.

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