Motorola Photon Q 4G :: Unable To Register Device With It?
Aug 23, 2012
I have attempted to register my new Photon Q numerous times, logging out, logging back in, and approaching from several different angles using different "Register" links on different pages, and trying MEID and IMEI.When using MEID HEX the server will check the S/N and reply that my IMEI S/N is in warranty, then several seconds later it will overlay the screen with a complaint from the server:"There was an issue with the serial number you entered or it was blank. Please try again."One can dismiss that complaint and continue with the attempted registration, selecting carrier, MFN, and Primary Device, adding purchase date and clicking submit, but that only take one to abject failure:"There has been an error with your request."Perhaps it is because the Photon Q is so new? Perhaps it is because your registration page has a problem.
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Aug 25, 2012
If Motorola doesn't back out of giving us ICS, will previous testers be notified for testing?
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Jan 23, 2013
run gprs service on Moto Photon 4G Device . I am from India and Idear Network User!!
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Aug 3, 2011
I discovered a security issue witht he cardock.
If my phone is locked and I am using a pin number for security, the phone never asks me to input my pin number once I place the phone in the cardock. The phone wakes up, unlocks and goes to the car dock screen. This is a bit scary, if that is all a person has to do to gain access to a locked phone.
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Jul 15, 2012
When my phone is not in the navigation dock, the voice-guided GPS navigation works fine. But when I place the phone in the navigation dock, the voice-guided GPS navigation is suppressed so that there is no sound emitting from the devices speaker.
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Oct 18, 2011
I am able to access the internet, but I cannot download anything from the market... If I connect via a wifi connection, then I can download. My old smart phone HTC HERO, was able to download from anywhere, not connected to a hot spot or wifi... I buy a phone that is supposed to be faster and better, but I'm not seeing it. I have only had the phone for 3 days, and i'm already starting to think I have made a bad decision. We do not have 4G in the area, but even 3G is faster then this phone.
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May 16, 2012
I can't seem to transfer my pictures from my phone to my computer. I can view them just fine on my phone, but as soon as I move them over to my computer the images are all invalid and I can't view them anymore. I've only tried with pictures I took with the camera on my phone so I don't know if this applies to downloaded images as well.
I searched around the forum and it seems a couple of people ran into this or something similar to this but I haven't come across a definite solution that doesn't require me to go online with my phone.
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Aug 5, 2011
Just had a one-off bug on the camera. Whenever I held down the camera button, it would sit for a while doing nothing, try to rotate to landscape for a split moment, and then come back with a floating error: camera is unable to initialize. I tried this many times.
I captured a logcat using CatLog (the recommended aLogcat was not working well for me): [URL]
The logcat has been stripped of my personal information, and is only in relevant part.
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Sep 26, 2011
I have 4 apps on the very bottom of my home screen. When I move between home screens, these icons stay in place.Calculator, maps, iD & a square I touch to open my applications. I am trying to remove/delete the calculator icon but am having trouble doing so.Any other app I can hold, it vibrates & turns red and I just drag it to the trash can. These 4 icons at the bottom of the screen don't.
When I touch the calculator icon, the calculator opens. When I touch and hold the icon for the calculator, it opens a new window that says ADD TO DOCK
and lists programs/apps to add to the dock. No options to remove.
Again, I can not hold it down to drag it to the trash can.
know how I can remove this calc icon? Is this bottom row on my screen something special where apps permanently reside?
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Jan 10, 2012
When I tap on the camera to launch it, it would quickly flicker as if it were going to open but then immediately just go back to my home screen. "camera unable to initialize" error..I did a reboot and a factory reset it did NOT fix the issue. I am also unable to play any music.
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Nov 2, 2011
I used the Moto software to back up my phone yesterday, and since then it won't connect to wi-fi. It finds the signal, starts looking for an IP address, then stips the process. I've tried to turn off 3G and 4G, together and in combinations, updated PRL and profile, but to no avail. Even rebooted the router to make sure something wasn't wrong with it and other devices in the house are working just fine. Not sure if this has anything to do with the backup, but it's a problem I've never had before.
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Oct 17, 2012
I am not able to connect to any network service unless I am on Wi-Fi. I have checked my settings and I am not sure if I am missing something.
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Sep 23, 2011
I receive the following error when attempting to add my existing Picasa account: Error There was an error creating your account. Please try again.
I receive this error regardless of if I try to enter it from the Accounts area or if I attempt to add through Gallery --> Settings--> Quick upload for pictures --> Add account --> Picasa (Gallery)
I have been able to add other social networking sites such as twitter and facebook. This is the only one that I have found to give me errors
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Sep 16, 2011
Anyone having trouble sending mail? I have a POP 3 account with COX San Diego. I can recieve mail but I can NOT send mail. This phone does not have SSL. I tried 587 in the settings along with all of the other info, identical to the other phone ( EVO 4G) and my Outlook setting on my home PC (except for the 587 port) Home pc has 25 there.
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Aug 27, 2012
Text messages converted to MMS (pictures) are undeliverable and unreceivable on 3G. Those same messages do seem to eventually get delivered if Wifi is enabled.
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Jun 30, 2011
I used my 8520 curve with MTN without any trouble but with Tmobile now, I cant register my device. I've done the whole Host Routing Table routine several times and each time I get a message saying my device has been registered but when I try to add an account I get the same 'Device not registered' message. I've called Tmobile and they say all's fine at their end and they have no clue what to do next.
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Jul 25, 2010
I have the BlackBerry Service on a T-Mobile UK Simcard. I am just in Germany and cannot register my device with BIS. I tried anything and called the CS severel times. Everything is fine, my BlackBerry PIN is clear for any carrier and the BlackBerry plan is active. I even activated the BlackBerry World Class Booster for using it abroad. Is it possible that RIM register my device manually? How much does this cost if I use the case by case service?
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Nov 9, 2010
I have a huge problem with my Bb. I bought the device in an Orange shop in UK and before leaving permanently the country, I unlocked it so that I could use an Italian SIM card. Now I'm in Italy and the problem is that I cannot register with the network here and therefore I cant setup the email account nor use any other internet application. My new carrier (TIM) cannot help me.
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Oct 2, 2012
am facing problem related to Headphone 3.5mm jack. In my phone this jack in not working. So I am not able to listen music via Headphone. I want to Repair my phone.
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Sep 15, 2011
Well I have a similar probelm that, I cant sync my facebook contacts on my phone
1.I went to accounts
2. Clicked Add Account ( and nothing happens, I click and the facebook icon gets highlighted but thats it, no screen change and no contacts added)
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Nov 25, 2012
initially I was able to send texts, now I can receive, but not send, can send pictures.
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Aug 20, 2011
I've had my photon for two days and have been unable to add my facebook account to the phone itself. I'm able to add the app and use it but I cannot directly add it like I did my google account. I've factory reset, successfully added other people's facebook, changed my password, changed my email in facebook so as to login under a different email.
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Jul 16, 2012
I cannot seem to register in Blackberry service of my network provider. I inquired about it with my network, the customer service people told me that everytime i register to pay per use blackberry service,different keyword is seen in their system.
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Jul 3, 2010
I followed the instructions on how to flash my Instinct over to the Cricket network.
http://ucanflash.com/samsung-instinct-S30.html
Now the only issue I am having is registering my ESN to their network in order to use it. I am somewhat confused as to how I am supposed to do so. I called the customer service number provided on their web site and asked the young lady what I needed to do in order to use my phone on their network. She really didn't understand what I was asking, but she did promptly try to sell me a new package with a free phone. I need some clarification on this subject in order to finish the setting up of this phone.
I stopped at the part where you have to change your ESN:
"After changing your SPC code to six zeros "000000" and writing the new Cricket PRL on to the phone, do the ESN change through Cricket (ESN = Electronic Serial Number)". I want my daughter to be able to use this phone since it has given me such good service since I have had it for almost a year. I know they do work on the Cricket network because I have done my research, but I need some input from those of you who have inside information on how the process works with the activation of the phone.
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Jul 20, 2015
I bought my phone one month ago unlocked. Then I used it with a Claro (Argentina Operator) for 15 days. After a very long international call my number run out of credit and I got my accont disable. The problem is that after that moment the SIM card cannot register in the operator network anymore. If i try the SIM in another device it works. If i put a working CLARO SIM on my Z3 it doesnt work. But if I insert another operator SIM in my device it works! When i search for network i can see all the operators network, but it fail to connect to CLARO operator.
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Jan 15, 2010
I had a BB 8900 Curve which i replaced yesterday with a Bold 9000 and now cannot register the device on the carrier network. Calls etc are fine, just BIS will not. My previous 8900 worked fine? I have been on the phone with the carrier the entire day and they have not been able to resolve it. All i did was change the device in the BIS website and now it is broken.
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Sep 6, 2011
Im not sure why since ive reset my photon the only issue im having is downloading .doc files - the attachment says unsupported file type. Ive downloaded apps like readers and a different yahoo app but no luck - still unable to download those attachments. I havnt found any know issues or anything to support what im saying so maybe Im the only one.
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Nov 6, 2011
I am a new owner of Photon 4g. I used to have a HTC touch. I am getting "login failed. please try again" message when I try to setup my corporate email.
1> I have tried using both domainusername and just username with no success.
2> Also have tried setting up gmail as corporate account and later changing to the desired account settings as suggested in other forums and it still shows the same error.
3> I have also tried unchecking "verify certificate"
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Oct 21, 2012
My device is unable to detect any of the Bluetooth Headset. I have tried same with Nokia and Amkette bluetooth. Scanning does not list any of these bluetooth headeset.
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Aug 9, 2011
I have noticed this device act like windows XP. What I am refering to is, the device OS is working but I try to open apps and nothing is happening, I can hit the home key and the apps button and they work but opening any apps nothing will happen. Sometime the apps will partialy open but sit there.
What i noticed when this is happening is the device is syncing. I am assuming it is doing my facebook, picasa, you tube, and twitter sync. Somethimes it recovers and works and sometimes it has the sync symbol an hour later and I have to reboot the device.
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Jul 8, 2012
My aunt had bought me a Blackberry Curve 9300 from Dubai. I'm from the Philippines. And I can't register my Blackberry. I tried to send a registration message thingy but it didn't work.
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