Motorola Photon 4G :: Unable To Download Anything
Oct 18, 2011
I am able to access the internet, but I cannot download anything from the market... If I connect via a wifi connection, then I can download. My old smart phone HTC HERO, was able to download from anywhere, not connected to a hot spot or wifi... I buy a phone that is supposed to be faster and better, but I'm not seeing it. I have only had the phone for 3 days, and i'm already starting to think I have made a bad decision. We do not have 4G in the area, but even 3G is faster then this phone.
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Sep 6, 2011
Im not sure why since ive reset my photon the only issue im having is downloading .doc files - the attachment says unsupported file type. Ive downloaded apps like readers and a different yahoo app but no luck - still unable to download those attachments. I havnt found any know issues or anything to support what im saying so maybe Im the only one.
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Jul 16, 2012
I am trying to download the 45.4.13 update. It has been in the following state for about 4.5 hours:"An update is currently being downloaded.You will be notified when the download is complete" My guess is that it should not take 4.5 hours to download on WIFI.Is this 'hung'? Do you need to restart or something?
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Apr 20, 2012
Can't download Photos/Video to PC..won't connect...
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Oct 13, 2011
The Sprint manual says you can download music via Windows Media Player or MML , but once you load your music via Media Player, if you use then Motorola you will end up with two seperate files that will use your memory. From the Media player you will have a file called Music,and from Motorola you will have a file MML Mobile.
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May 16, 2012
I can't seem to transfer my pictures from my phone to my computer. I can view them just fine on my phone, but as soon as I move them over to my computer the images are all invalid and I can't view them anymore. I've only tried with pictures I took with the camera on my phone so I don't know if this applies to downloaded images as well.
I searched around the forum and it seems a couple of people ran into this or something similar to this but I haven't come across a definite solution that doesn't require me to go online with my phone.
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Aug 23, 2012
I have attempted to register my new Photon Q numerous times, logging out, logging back in, and approaching from several different angles using different "Register" links on different pages, and trying MEID and IMEI.When using MEID HEX the server will check the S/N and reply that my IMEI S/N is in warranty, then several seconds later it will overlay the screen with a complaint from the server:"There was an issue with the serial number you entered or it was blank. Please try again."One can dismiss that complaint and continue with the attempted registration, selecting carrier, MFN, and Primary Device, adding purchase date and clicking submit, but that only take one to abject failure:"There has been an error with your request."Perhaps it is because the Photon Q is so new? Perhaps it is because your registration page has a problem.
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Aug 5, 2011
Just had a one-off bug on the camera. Whenever I held down the camera button, it would sit for a while doing nothing, try to rotate to landscape for a split moment, and then come back with a floating error: camera is unable to initialize. I tried this many times.
I captured a logcat using CatLog (the recommended aLogcat was not working well for me): [URL]
The logcat has been stripped of my personal information, and is only in relevant part.
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Sep 26, 2011
I have 4 apps on the very bottom of my home screen. When I move between home screens, these icons stay in place.Calculator, maps, iD & a square I touch to open my applications. I am trying to remove/delete the calculator icon but am having trouble doing so.Any other app I can hold, it vibrates & turns red and I just drag it to the trash can. These 4 icons at the bottom of the screen don't.
When I touch the calculator icon, the calculator opens. When I touch and hold the icon for the calculator, it opens a new window that says ADD TO DOCK
and lists programs/apps to add to the dock. No options to remove.
Again, I can not hold it down to drag it to the trash can.
know how I can remove this calc icon? Is this bottom row on my screen something special where apps permanently reside?
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Jan 10, 2012
When I tap on the camera to launch it, it would quickly flicker as if it were going to open but then immediately just go back to my home screen. "camera unable to initialize" error..I did a reboot and a factory reset it did NOT fix the issue. I am also unable to play any music.
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Nov 2, 2011
I used the Moto software to back up my phone yesterday, and since then it won't connect to wi-fi. It finds the signal, starts looking for an IP address, then stips the process. I've tried to turn off 3G and 4G, together and in combinations, updated PRL and profile, but to no avail. Even rebooted the router to make sure something wasn't wrong with it and other devices in the house are working just fine. Not sure if this has anything to do with the backup, but it's a problem I've never had before.
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Oct 17, 2012
I am not able to connect to any network service unless I am on Wi-Fi. I have checked my settings and I am not sure if I am missing something.
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Sep 23, 2011
I receive the following error when attempting to add my existing Picasa account: Error There was an error creating your account. Please try again.
I receive this error regardless of if I try to enter it from the Accounts area or if I attempt to add through Gallery --> Settings--> Quick upload for pictures --> Add account --> Picasa (Gallery)
I have been able to add other social networking sites such as twitter and facebook. This is the only one that I have found to give me errors
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Sep 16, 2011
Anyone having trouble sending mail? I have a POP 3 account with COX San Diego. I can recieve mail but I can NOT send mail. This phone does not have SSL. I tried 587 in the settings along with all of the other info, identical to the other phone ( EVO 4G) and my Outlook setting on my home PC (except for the 587 port) Home pc has 25 there.
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Aug 27, 2012
Text messages converted to MMS (pictures) are undeliverable and unreceivable on 3G. Those same messages do seem to eventually get delivered if Wifi is enabled.
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Oct 2, 2012
am facing problem related to Headphone 3.5mm jack. In my phone this jack in not working. So I am not able to listen music via Headphone. I want to Repair my phone.
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Sep 15, 2011
Well I have a similar probelm that, I cant sync my facebook contacts on my phone
1.I went to accounts
2. Clicked Add Account ( and nothing happens, I click and the facebook icon gets highlighted but thats it, no screen change and no contacts added)
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Nov 25, 2012
initially I was able to send texts, now I can receive, but not send, can send pictures.
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Aug 20, 2011
I've had my photon for two days and have been unable to add my facebook account to the phone itself. I'm able to add the app and use it but I cannot directly add it like I did my google account. I've factory reset, successfully added other people's facebook, changed my password, changed my email in facebook so as to login under a different email.
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Nov 6, 2011
I am a new owner of Photon 4g. I used to have a HTC touch. I am getting "login failed. please try again" message when I try to setup my corporate email.
1> I have tried using both domainusername and just username with no success.
2> Also have tried setting up gmail as corporate account and later changing to the desired account settings as suggested in other forums and it still shows the same error.
3> I have also tried unchecking "verify certificate"
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Oct 21, 2012
My device is unable to detect any of the Bluetooth Headset. I have tried same with Nokia and Amkette bluetooth. Scanning does not list any of these bluetooth headeset.
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Aug 9, 2011
I cannot receive any MMS messages when I am roaming. I received a text with a picture attachment and I could not download the attachment because it came up with an error that said I had no data connectivity. The 3g data symbol was up and blue in color and worked because I was able to text via data roaming.I can send and receive calls and text messages while roaming, just could not get the MMS picture. I had everything checked correctly, data roam and call roam were both checked. The only way I could get it was to get to an area where I had sprint service to download. Is this a known problem? Where I work deep in the building I am usually roaming.
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Jan 24, 2012
using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
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Aug 11, 2011
Any use the Motorola Date and Time Widget? Mine seems to hang at night (seemingly about 20min after I plug it in for charging) and stays on yesterdays date and time until somehow it corrects itself the next day. There is no way to "activate it" or make it correct itself. All other clocks and calendars are correct.
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Sep 19, 2011
That's basically it. I don't want to keep getting e-mail (at my gmail account) that I have no events on a given day. How do I stop the Photon calender app from doing this?
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Jan 9, 2012
I have a major issue with my corporate exchange calendar. If I accept an invitation to a meeting, the phone makes me the organizer of the meeting. This syncs back to my corporate calendar. This is obviously completely wrong. If I delete the meeting on my phone, or on my computer, it sends out a message to everyone that was on the meeting saying that it was cancelled. If I need to adjust the meeting only on my calendar, it sends out an update to everyone. It has caused a lot of confusion for me and my work colleagues.
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Oct 28, 2011
Has anyone seen / experienced this? When I have my photon in the car dock and using the GPS, I am unable to receive incoming calls. My girlfriend has called me for the past three days and she says my phone rings and rings and goes to voicemail. I have Sprint Service. I am not using TeleNav or any other navagation, I am just using the GPS mode and Bluetooth is also running. I dont have any other issues with not receiving incoming calls unless its in the dock.
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Aug 14, 2011
I noticed that whenever I am making/receiving calls, the screen flashes every few seconds. I wonder why it is doing that. I have never seen this on any other phone before. At first I thought it was related only to the silent call issue that the screen flashes every few seconds but even when I am able to make a regular call it still does this.
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Aug 19, 2011
I have just moved from a windows phone and got this photon phone. I listen to music from the web, like 181.fm/mobile. These stations require a windows media player to work. The windows media player is not on my photon phone or in the android market place.
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