So about half an hr ago i got a prompt to update my phone to (45.2.5.en.US) and it installed successfully, then I had problems with WiFi and so restarted my phone, now when I try to access any app that requires WiFi it seems as though it doesn't read it. The browser works fine, but any other app doesn't.
View 2 RepliesMy Photon sees the network and allows me to enter a password, but then attempts to connect, scans again and boots me out. The message it says that the network is disabled.
View 2 Replies View Relatedwhy wifi was working when the update came down and now it refuses to work? I press the toggle to turn on wifi and I am greeted with "error" in little letters under it.you managed to actually make this useless to me down here! B/C the SIM/APN issue was screwed up I was running my data over a mifi type device down here and now you've made the phone useless!and yes I have now rebooted multiple times after the "must have update" that you forced onto my phone with no warning?
View 15 Replies View RelatedI just installed the 45.2.7.MB855 update on my Sprint Photon 4G and now both my WiFi and 4G wont turn on. When I go into Wireless & Network Settings and click on WiFi, all it says is Error and nothing happens. When I try to turn in 4G nothing seems to happen.I am able to turn on Bluetooth and 3G took a couple of Profile updates to get working.
View 8 Replies View RelatedIt broke my phone... I can no longer turn on 4G or turn on the wireless. I found this out within 5 minutes of installing the update.I have not played with the phone enough to find out if it broke anything else. I press the buttons, or icons on the screen to turn these on, and they do nothing. I can hold on the icon and it will allow you to move them though
View 15 Replies View RelatedHave noticed that my Photon can't seem to hold a WIFI connection. I can be sitting right next to my router, and it will drop the connection and start scanning again. Have noticed the same thing with other wifi connections at work. Also the WIFI connection sometimes goes dormant/gray and won't wake up on its own. The only solution is to turn the wifi connection off/on, or to cycle the power on the router. Not sure if its a setting that kills the connection after a period of inactivity, have looked in the settings but can't seem to find anything. I have had this problem pre and post update, but am frustrated as I've just passed my 30 days to return the phone easily if something is wrong with the phone.
View 3 Replies View RelatedAnyone having issue with the Photon not charging and connecting to pc's usb. I beleive one problem caused the other - 1st i couldnt charge my batter in the wall so i wanted to see if it was the charger - grab'd my evo charger and still nothing so i pluged it up to the usb and my pc isnt recognizing the device. Drvers were already instaqll and i used the Moto Media Link to sync music and pic yesterday. Ive hardkey reset my phone, now its charging but still not getting anywhere with the usb connection.
View 6 Replies View Relatedi bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
View 12 Replies View RelatedHow to wirelessly connected to their home computer? The phone sees my computer's ip addy through the Files Icon but I keeps asking for my "username" and "password". I do not have a user name or password to put in there atleast I dont think I do. I have a password for my home network but no username.
View 2 Replies View RelatedI've never been more excited to get something in the post, and when my Xoom arrived today I was ECSTATIC!However, my initial joy has turned to pure frustration, as NOTHING on the market is working correctly!
1] I can't install ANY apps from the market place, free or paid (they download SOMETIMES, then just hang with thart green status bar that slides to the left)
2] I can't update ANYTHING (not even Google Maps!!!)
3] I can't install/update ANYTHING from the web version of the Market place
I am in London, UK using a password protected Work Wifi network
So now I still cannot use MMS or carrier internet and the latest software update will not run, it can be downloaded but after running it 12 times it indicates update was unsuccessful. Is there anyway of reflashing the whole phone to start from scratch.
View 6 Replies View Relatedhaving problems with the latest 400.21.013 update. firmware installed fine and data was backedup without any problems. now with the new firmware wi-fi doesn't connect at all. every time i try to turn wi-fi on, an error appears on the screen saying that the wi-fi is used by another app; even though the wi-fi logo was off and none of the apps are using it. after the error the wi-fi logo stays on without any programs even using it and turns off only by booting the device. i haven't also, in my opinion, installed any damaging apps that would use wi-fi without an authrzn, there's only opera mobile, sports tracker, Internet, palringo, and so on. the regular stuff.would anyone have any suggestions to this problem? it would be such a pain in the a** to put it to maintenance.
View 4 Replies View RelatedSince I moved to android 2.1 I've not been able to connect to the wifi at my work, even though it worked just fine on 1.6.(old forum posts I've found ages ago suggested that a similar issue occurred on android 1.6 but there was some kind of patch that fixed it. Is something like this available for 2.1 now?)
View 9 Replies View RelatedI've had this problem on and off, but lately it seems to be getting worseSome apps won't launch when I try to start them. I hit the icon and nothing happens. I know the pone can be slowed down when it's synching data and the round circle is in the bar at the tip, but this happens even when that isn't the caseIn the laswt couple of weeks, it's started happening even when I try to place phone calls. I hit the green send button and nothing.
View 10 Replies View Relatedafter belle refresh update 500 wifi not working or connecting..when reboot ....every start a new connection on wifi then reboot again.....
View 1 Replies View RelatedI have my device set for Wi-Fi to stay on only when plugged in (Settings > WiFi > Advanced > Keep Wi-Fi on during sleep). (see pic #1) The goal being when the device is not in use the WiFi turns off to conserve battery and when I wake up the unit it automatically turns WiFi back on, scans for networks and auto connects to my preferred WiFi networks.Everything works great until the unit sleeps. When I wake it up WiFi never connects. WiFi is set to ON when you look under Settings but when you select the WiFi menu all it says is "Searching for WiFi networks" (see pic #2). Please don't tell me that there aren't any WiFi networks within range because I'm sitting 3 feet from mine now. I also gave it a good 10 minutes to scan, and even pushed the SCAN button.
The only way I can get WiFi to actually work is to turn off the WiFi then turn it back on. Only then will it actually scan for and connect to WiFi networks (see pic #3). Everything will work as intended until the unit goes back to sleep.It's not the end of the world but it is frustrating given it's a new phone. I can make it work by cycling the WiFi off & on or by changing the settings for WiFi to always stay on (even when sleeping).I already did a factory reset and did not install any other apps, not even system app updates found in the Play/Market.
My phone suddenly got restarted when i was in wifi connection. After restart, i get "wifi error" message when trying to connect to my wifi.System version - 45.3.6.MB855.Sprint.en.USBuild Number - 4.5.1A-1_SUN-198_6Tried the following, but none worked :(1. Go to airplane mode, forget the wifi network and restart.2. Go to airplane mode, restart. Switch off the airplane mode and restart.
View 4 Replies View RelatedI'm having this weird issue with WhatsApp with my Photon. It only works on wifi, but when connected through 3G UMTS, it says that there is not internet connection, and I'm pretty sure that there is internet connection available. Actually all other applications (Gtalk, Gmail, Browser, etc) are working fine with the 3G data, this is only happening with WhatsApp.
View 5 Replies View Relatedhow do I get the photon to get "charge only" mode when connecting the photon to a pc?I have 2 operating systems, 1 tablet with windows 7 professional 32 bit tablet pc, and 1 laptop with windows xp professional 32 bit.Some other people were saying as soon as they plug in their photon to their PC, they can drop down the notification menu from where the clock, signal indicator is and see this option. I do not have this when trying to connect - all it does is "charge" but I am able to make/receive calls this way.Both OS's do not recognize the photon, and there are no errors in device manager.I also did the OTA update to MR5 from sprint over wifi.Is there a link to the application or correct drivers I need for this? Also how can I test to see if this will work?
View 6 Replies View RelatedHas any one experienced this, the music app will be playing the music wither in a play list or just an album and the program stops. I do not get a force close prompt nor is the program running. It does not do it with the same songs it is purely random when it decides to stop as far as the music I am playing.
View 6 Replies View RelatedWhen searching for apps in the marketplace, I get the message that there are many apps found, but I cannot get more than a screen or two to show on the phone. How do I get the remaining apps to show so I can evaluate or select them?
View 6 Replies View RelatedI want to remove phone bloat: sprint wallet, sprint zone, playbooks, sprintID, google+ etc. Seems there is a multitude of pre-loaded apps which when I extend-press to access the option window the only options are Add to Home or Add to Group, Share & Uninstall are not available. I've turned off auto-update and I'm now receiving "notifications" every 3 - 4 days to update. Anyway to remove these or just kill them completely so they no longer attempt to update themselves?
View 2 Replies View RelatedAny app I try to download wont download. It just has a continuous downloading status but never actually downloads. Has anyone seen this problem before? I spoke to a sprint rep and she did a refresh but the same problem still persists. I even restarted the phone but still have the same issue. My internet and everything else works. The rep told me I can do a factory reset to see if that will fix the problem. I will take it to a sprint store but wanted to see if anyone else had this problem and fixed it without doing a hard reset.
View 15 Replies View RelatedSince the last update with 4G turned on it shows connected in the notification area even though it is not connected and wifi is connected.
View 15 Replies View RelatedI used the Moto software to back up my phone yesterday, and since then it won't connect to wi-fi. It finds the signal, starts looking for an IP address, then stips the process. I've tried to turn off 3G and 4G, together and in combinations, updated PRL and profile, but to no avail. Even rebooted the router to make sure something wasn't wrong with it and other devices in the house are working just fine. Not sure if this has anything to do with the backup, but it's a problem I've never had before.
View 6 Replies View RelatedOn my previous Motorola International smartphone, XPRT (MB612) there were FOUR options when connected to a computer:Motorola Phone PortalWindows Media SyncUSB Mass StorageCharge OnlyOn the Photon Q (XT897) only three options are shown...Mass StorageMedia Device (MTP)Camera (PTP)..and there appears to be no way to allow the PQ to be connected via USB to a computer, widescreen TV, blu-ray player, or any device other than a simple charger just to keep the battery up while in "normal" mode.For example, when connected to my Samsung LED LCD flatscreen via HDMI to show videos or pictures, it would be nice to be able to also connect via USB to keep the battery charged.
Instead, immediately on connection of the devices via USB, the PQ unmounts the SD card (where the videos and pictures are stored) and goes into the Mass Storage, Media Device, or Camera mode.Is anyone aware of any way to have the PQ connected to a computer or other device not specifically a charger without having the PQ go into some special mode and demount the SD card?
Plugged my Photon into my PC for the first time today, using the Phone Portal app (stock). As it popped up, it looked like any other Android/smartphone in that I could "see" it as a drive on my PC....look at/add/delete/manage data and folders.No biggie.But....Up pops the Motorola Media Link app for install on the PC (assuming the file to do so was on the phone and did this once it was connected to a computer). OK, so I install it to take a peek. Install was clean....it looked for and installed an upate of the Media Link app...and I saw that it was nothing more than a sync conduit for music/photos/etc.
Not wanting to sync anything, I simply "safely removed hardware" on the PC...unplugged and went to lunch. It was then that I noticed a bunch off icons missing from the home screens. My HTC Evo used to do that whenever you'd disconnect, because you'd been using the SD card as a drive. It would then re-initialize the card and poof, your icons would reappear. Not this one! They're gone-ski!They're still in the All Apps view....and certainly still on the phone/card because I can see them in settings>apps. If I look at the SD card view, they're all there.I did some rooting (sorry....snooping) around and found a few threads about this regarding Droid X, but none of the questions had been answeredI called Moto and they don't know what it is; "oh
is there any way to get rid of the black border that surrounds certain apps. The border plus the ads that are already in the app make it too small.
View 3 Replies View RelatedAs the title says, I don't like suggesting things like this because most of the time they're "snake oil". But, I tried the freebie version first to see if it made any difference. It did. I normally get a minimum of 8 hours of mid-level usage on my phone. J.D. has increased that by at least a couple of hours and doesn't seem to be having any of the goofiness associated with task killers.
View 9 Replies View RelatedI have used app groups heavily on my Photon. They always worked great. This weekend I decided to do a factory reset. (My boot time was really really slow). After the FR I tried to set everything up just as it was before. But now I add apps to the app groups and after a little while, most of them disappear from the app group. The apps are all still there and visible in the All Apps view. But I put six app in an app group and a little while later there are only 2 or maybe 3 or none. I tried rebooting and that didn't work. I decided that something might have gone awry with the FR so I did another, but the problem remains.
Everything else with the FR went fine except one thing. The ROM has an older Google+ app with the older icon. I updated it, but the icon didn't change. I ran it and it is indeed the new app. But the old Icon remained. I went into Play Store and uninstalled the update and re-installed it. And when I try to open the app from the Play Store, it says the app can't be found. It works fine from the launcher (stock launcher) but not from the Play store. Then a few hours later, the icon changed to the new icon. This happened with both Factory Resets. It didn't happen to any other app. Everything else is fine... And my boot times are now much shorter.
I've had this Photon Q lte for 3 weeks, and the battery is ridiculous. I have to charge it at least twice a day, even when I'm not using it for anything. Wifi is always off because I don't need it, but sometimes my battery analysis lists wifi as having used almost 25% of the power! I can't find anywhere else to turn it off. I'm having serious regrets about being stuck with this thing for 2 years!
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