Motorola Photon Q 4G :: USB Connection Stuck On Charge Only
Nov 16, 2012
USB Computer Connection is always stuck on "Charge Only" no matter what option you choose? I am able to choose the other 3 options (with the blue checkmark toggling in the checkboxes), but nothing happens. When I exit and pull down the connection from the notifications list it just reverts back to "Charge Only" no matter what I try.
I've searched around and still can't find an answer to this specific problem... but I have a feeling it might have to do with that November Update. Today was the first time I tried to connect my phone as "Mass Storage" to transfer music files since before the update. It worked completely fine before the update... anyone know how to resolve this?
I'm using the official Motorola micro USB cable that came with the phone, have tried unmounting the SD card, resetting/powering off the phone, tried every single USB port on my computer and laptop (both Windows7). I'm very confused why I suddenly can't enter "Mass Storage" mode anymore...
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Aug 27, 2014
i connect it up and the only thing thatt pops on the screen is the wire charger but not the actual batter charging
Info:
iPhone 4, iOS 7.1, connected an no charge
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Dec 2, 2011
I have had a Motorola Photon for a few months now and I love it........until now.I plugged my phone in last night before I went to bed and the screen turned on, which told me the phone was charging. I woke up this morning and found that my phone was at 20% battery life and hadn't charged all night. I walked downstairs and tested the phone on another wall charger I have and it did not work either. I then plugged it into my computer and viola, my phone starts charging. On the way to work, I plugged the phone into my car charger and the phone would still not receive a charge but the screen would turn on. I got to work, where I just happen to sell phones, and tested a different Photon battery from a demo phone to see if that was the issue. To no avail, my phone still didn't charge. When I plug my phone in with an A/C charger, the screen turns on but the phone does not accept a chargeWhen I plug the phone into a USB cable connected to my Macbook Pro, the phone charges with no problems.
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Dec 4, 2011
Help! My photon will not hold a charge. It charge up to 100%, but it will be dead after a couple hours with little or no use. I have changed the battery and that did not help. I have check the backlight, made sure that nothing is running in the background and I don't get any emails forwarded to the phone.
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Aug 8, 2011
I've been having problems getting my phone(s) to charge. Here's a chronology of events.First time:I'd been messing with my phone all night on the second day I got the phone, setting up screens and what not and it just died. I plugged it into the charger and nothing for a few minutes and then the LED turned on and was white. It wouldn't start or go into charging mode. I removed the battery several times and left it out for several minutes. After leaving it plugged in for a few minutes, the LED turned green but still no startup or charging mode. After several more minutes, it finally went into charge mode and the LED turned orange and was 0%! Another 10 minutes and it was 15% and booted fine. I was using a battery widget to have %battery in the notifications. It had stopped working and was stuck at 50% (I was really impressed with battery life until it died). I was using both the Circle Battery widget and Battery Monitor Widget.
Did a factory reset and changed battery widgets after the first time above. Used it for two more days without charging issue.Second time:This time, I did get a low battery notice at 20% and I plugged into a USB port but nothing. I then plugged into a wall outlet and nothing. I tried multiple cables/ports/outlets and the phone eventually died before I could get it to charge. It took another 45 minutes to get it charging again with the battery dead. It charged to 100% yet the white LED would not go out with the phone off. I was using the Battery Monitor Widget and Battery Notifier (big text) widget.I took the phone back to Best Buy thinking it might be a bad battery or bad phone and they provided an full exchangehird time:his was within a half hour of getting the new phone, I plugged it into my computer USB and it wouldn't charge. I don't believe I had put any battery widgets back on but I may be mistaken. I plugged it into the wall outlet and it wouldn't charge. I rebooted the phone and it charged.
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Oct 4, 2011
so Im tryin to put some files on my phone i pull the notification bar down click the usb notification i hit usb mass storage and nothing happens i go back to it and its back on charge mode and i cant change it at all it wont do anything everytime i try media link, and portal will not work either please someone help i have some important stuff to put on the phone and im unable to do so...
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Sep 13, 2011
When my MoPho is plugged into my Mac (OS X v10.6.8) I no longer get the auto-mounting of the internal and SD card volumes, and I don't see the "USB connection" notification on the phone's status bar. I can connect using Moto Phone Portal over WiFi to Firefox 6.0.2 on the Mac, but picture downloads run at 175 BYTES PER SECOND, not the speed I'd expect when the WiFi antenna is 10 feet away.
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Sep 25, 2011
While music is streaming from the photon to my car I place a call. When the phone starts dialing I have to physically press bluetooth on the dialer for it to connect to my car's hands free link(even though I am already connected by streaming music). I get connected then end the call. The car radio then switches back to Bluetooth audio but no sound, the volume is not on mute on either the phone or car after a minute it just starts playing music again.I tried turning the phone on and off and then reconnecting it to the car, I also deleted all the previous phone and Bluetooth info from my car but no improvement. I never had this issue with other phones connected to my car. If it helps it is a Acura.
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Dec 29, 2011
Today after turning my phone back on it got stuck on the 'Now' screen and wouldn't finish powering up. During this time my phone was connected to the network and the phone received messages and rang once but of course I couldn't view the messages or answer the calls. I wasn't able to turn it off either. The only way to fix it was to pull the battery.
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Oct 10, 2012
If I send an email (exchange) from an area with marginal service, the email will get stuck in the outbox.It will not send when I enter an area with "good service." e.g. my house with wifi, or anywhere in town with good 3G.I cannot delete the emails from the outbox. It states "email cannot be openned it is currently being sent."I get errors every minute that says "X" emails cannot be sent. Where X is the number I tried to send while out of service area.The error it says is connection error. I am the exchange server admin, and all the settings are correct. If I go back in and try to re-enter the settings, it doesn't fix it. I am forced to delete and re-enter the account with the same settings. I have had to do this 4 times now (I have had the phone since Sep. 13th). I have 23 other phones currently running on the server, and I personally have had 2 others (HTC Evo Shift and Palm Pre) that did not have this issue.
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Sep 6, 2011
I've had my Photon for two weeks now and love it, but I've noticed it tend to randomly reboot itself after being removed from a car charger. Now the phone boots until it gets into the android operating system, then resets itself. This makes me VERY nervous for two reasons. I don't want to be stuk with a hone that reboots constantly, and more importantly, I sell them and don't want to have to tell everyone I've sold to that I've made a mistake. Is there a fix for this other than a hard reset?
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Jan 24, 2012
I keep having a problem with connecting to Sprint's network. It takes up to five minutes after powering the phone on for the bars to turn blue, and starting today, they just stay gray and I am unable to connect to the internet. Whenever I'm in a non-sprint zone and switch to global mode, the phone won't pick up a new network, even after I reboot the phone multiple times. I'm getting rather frustrated with this phone, as this happens frequently.
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Nov 29, 2011
I am having problems with random connection failed on my exchange account. I first noticed this this past weekend. It keep retrying to connect and ended up draining the battery within a few hours. This has happedened on WIFI and 4G. I noticed that when I turned on 4G I got the connection failed until I turned it off. I have reboot, powered down and removed the battery. It willl work for awhile and than stop and sometimes recover if I open the email app. I'm on 45.3.6.
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Nov 30, 2011
I just tried connecting my phone to my laptop using Bluetooth.The computer sees the phone and shows it in the devices list (Windows 7), but to phone says it's not connected.Is there some driver I need to load?Tried Googling for one, but didn't see anything obvious.
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Oct 14, 2011
I've had a problem, and hoped the update would fix it, but it didn't.Not a major thing, but I subscribe to the $30 Sprint wireless hotspot service.It seems to be okay when in 4g. But, it seems like when I'm in 3g, and I end the hotspot (uncheck the box), the notification of it being active stays in the notification bar.It's uncertain if the hotspot is still running. The only way to clear it from the notification bar is to power off/on the phone.
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Sep 19, 2011
I have several wifi devices (laptops / tablets) that connect without a problem to my home WPA2 secured wifi network.The photon detects this network and will connect to my home network, BUT ----Implied Profanity Removed---- there are many occassions when it will try to locate the router and try to connect but always loops with "obtaining IP address" -The only solution I have for the photon to connect is by manually rebooting or turning off/on the router, disabling photon wifi > re-enable photon wifi > select my home network and it will connectI have a static IP address for my main router connection and have assigned a DHCP range from : 192.168.31 - 192.168.254 with a lease expiry of 24 hours.
The router and my bandwidth (24mb down / 1.5mb up) has been going strong for a few years.What setting am I missing here or need to modify? I never had to reboot or reset my other wifi devices to ever connect, and I just changed the DHCP range to the above again today. I had a channel setting of "6" and changed it to "11" now also...Once the wifi is connected to the photon, it will stay connected for the most part, but if I leave the home or perhaps overnight the wifi gets disconnected resulting in me having to reboot the router, disable photon wifi, re-enable photon wifi for it to connect
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Dec 2, 2011
I have a trouble. After connection to TV and disconnection via hdmi cable the screen of photon is never turned off, only manual or after rebooting. Stock ROM 198_7, root, motorola's hdmi cable, TV panel.
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Nov 10, 2011
The dreaded fast battery drain finally starting happening to me the past couple of days. Last night I checked the battery usage and noticed something called 'RILD' was using up 14% of my battery life. What is it? Can you get rid of it? Why was it appearing last night but today after power cycling my phone it's no longer on the list of battery uses?
In addition I noticed that it seems to be taking much longer to charge my battery now than it did before. My car charger seems to be ineffective at charging even though it appears to be working correctly. The light on the charger is lighting up and my phone's indicator is showing it as being charged. But after 30 minutes of charging it hasn't budged the battery meter one iota.
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Sep 28, 2011
Last night when I turned on my wifi at home, the wifi and phone signal bars appeared but were gray and I had no internet/data connection. I checked the wifi settings which indicated I was connected with good to excellent signal. Toggled the Wifi on and off several times, and turned phone on and off, which did not work. Went into wifi settings and told it to forget settings and reconnected, same result. When I turn off wifi, 3G appears and data connection is restored. Left the phone on in the media dock all night, and this morning when I turned on wifi, all was fine. What does gray signal bar mean?
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Jul 29, 2011
This is my second Triumph, while 1/2 of my issues were resolved because I got a replacement, the following are issues that are happening with both phones and I'm not sure if these issues will be fixed, or if there is something I can do on my end.
Phone volume - No matter what, the volume is low.... the other phone was way lower, on this one I can hear people, but its like my volume at 50% on my intercept. When the phone is being used as a phone, it sounds like the speaker is blown, on top of it being low. Speakerphone sounds ok, but still volume is low.
Bluetooth - I have tried this with 3 headsets, so its not the headset. When I connect, it will disconnect on its own sometimes reconnecting, but most of the time it doesn't. It will show the icon that it has a connection, but it doesn't (even if I turn the headset off, it still shows the icon is connected). And of course, volume, if its down to 50%, I can't hear anything.
Phone Dialer - If I try to use this to dial the phone, it sticks. So I have to press a 5, then wait for 10 seconds, then press a 2, then wait for 10 seconds, etc. Using speed dial.
WiFi - I have a strong wi-fi connection. It's a cable modem. But when I select my wi-fi, it says its connected, but I get connection errors when I try to get e-mail, go on you tube, etc. I have to restart my phone and then connect to get it to work.
I don't have much installed on the phone, and I have 893 mb remaining. I don't like my battery life getting killed, so I turn off my 3g and everything when I'm not using it and don't have apps running in the background. Battery life is lasting around 36 hours on a charge.
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Aug 29, 2011
how do I get the photon to get "charge only" mode when connecting the photon to a pc?I have 2 operating systems, 1 tablet with windows 7 professional 32 bit tablet pc, and 1 laptop with windows xp professional 32 bit.Some other people were saying as soon as they plug in their photon to their PC, they can drop down the notification menu from where the clock, signal indicator is and see this option. I do not have this when trying to connect - all it does is "charge" but I am able to make/receive calls this way.Both OS's do not recognize the photon, and there are no errors in device manager.I also did the OTA update to MR5 from sprint over wifi.Is there a link to the application or correct drivers I need for this? Also how can I test to see if this will work?
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Sep 15, 2012
On my previous Motorola International smartphone, XPRT (MB612) there were FOUR options when connected to a computer:Motorola Phone PortalWindows Media SyncUSB Mass StorageCharge OnlyOn the Photon Q (XT897) only three options are shown...Mass StorageMedia Device (MTP)Camera (PTP)..and there appears to be no way to allow the PQ to be connected via USB to a computer, widescreen TV, blu-ray player, or any device other than a simple charger just to keep the battery up while in "normal" mode.For example, when connected to my Samsung LED LCD flatscreen via HDMI to show videos or pictures, it would be nice to be able to also connect via USB to keep the battery charged.
Instead, immediately on connection of the devices via USB, the PQ unmounts the SD card (where the videos and pictures are stored) and goes into the Mass Storage, Media Device, or Camera mode.Is anyone aware of any way to have the PQ connected to a computer or other device not specifically a charger without having the PQ go into some special mode and demount the SD card?
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Jun 5, 2015
I am stuck on boot screen.. I went into download mode but I keep getting stuck on Setup Connection when I try to flash the stock rom.
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Dec 30, 2011
I just got my Photon yesterday and really like it. One odd thing I noticed was that sometimes an application icon on my desktop will be stuck in a "Loading" state. If I click on the icon, it says something like the application is unavailable. If I restart my phone, the problem appears to go away.A co-worker that has had the Photon for a while now says that he gets this problem all the time. He says restarting the phone will fix the problem for that icon, but sometimes another icon will have the same problem.It appears to happen with any launcher (e.g. Motoblur or GO Launcher EX).
*EDIT: In addition to the icon being stuck in "loading" on the desktop, I noticed that if you open the Applications area, the icon for the application doesn't even show up.
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Oct 15, 2011
I have searched numerous other posts in these forums and have found no solution since most answers lead to getting into the settings of the phone... So let me clarify early... I CANT EVEN GET PASSED THE "NOW" SCREEN.... SOMETIMES IT DOES BUT IT STAYS ON THE "STARTING SERVICES" WITH THE WHEEL SPINNING BUT NEVER GETS TO THE HOME PAGE.. IT SAYS THAT ACTIVITY "STARTING SERVICES" IS HAVING TROUBLE.. FORCE CLOSE? THEN I PULL THE BATTERY OUT AND DO THIS AGAIN AND AGAIN AND AGAIN...ETC.
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Jan 24, 2012
using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
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Aug 11, 2011
Any use the Motorola Date and Time Widget? Mine seems to hang at night (seemingly about 20min after I plug it in for charging) and stays on yesterdays date and time until somehow it corrects itself the next day. There is no way to "activate it" or make it correct itself. All other clocks and calendars are correct.
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Sep 19, 2011
That's basically it. I don't want to keep getting e-mail (at my gmail account) that I have no events on a given day. How do I stop the Photon calender app from doing this?
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Jan 9, 2012
I have a major issue with my corporate exchange calendar. If I accept an invitation to a meeting, the phone makes me the organizer of the meeting. This syncs back to my corporate calendar. This is obviously completely wrong. If I delete the meeting on my phone, or on my computer, it sends out a message to everyone that was on the meeting saying that it was cancelled. If I need to adjust the meeting only on my calendar, it sends out an update to everyone. It has caused a lot of confusion for me and my work colleagues.
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