Motorola Photon 4G :: Refuses To Charge (sometimes)?
Aug 8, 2011
I've been having problems getting my phone(s) to charge. Here's a chronology of events.First time:I'd been messing with my phone all night on the second day I got the phone, setting up screens and what not and it just died. I plugged it into the charger and nothing for a few minutes and then the LED turned on and was white. It wouldn't start or go into charging mode. I removed the battery several times and left it out for several minutes. After leaving it plugged in for a few minutes, the LED turned green but still no startup or charging mode. After several more minutes, it finally went into charge mode and the LED turned orange and was 0%! Another 10 minutes and it was 15% and booted fine. I was using a battery widget to have %battery in the notifications. It had stopped working and was stuck at 50% (I was really impressed with battery life until it died). I was using both the Circle Battery widget and Battery Monitor Widget.
Did a factory reset and changed battery widgets after the first time above. Used it for two more days without charging issue.Second time:This time, I did get a low battery notice at 20% and I plugged into a USB port but nothing. I then plugged into a wall outlet and nothing. I tried multiple cables/ports/outlets and the phone eventually died before I could get it to charge. It took another 45 minutes to get it charging again with the battery dead. It charged to 100% yet the white LED would not go out with the phone off. I was using the Battery Monitor Widget and Battery Notifier (big text) widget.I took the phone back to Best Buy thinking it might be a bad battery or bad phone and they provided an full exchangehird time:his was within a half hour of getting the new phone, I plugged it into my computer USB and it wouldn't charge. I don't believe I had put any battery widgets back on but I may be mistaken. I plugged it into the wall outlet and it wouldn't charge. I rebooted the phone and it charged.
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Jun 22, 2011
I bought this phone off a freind so obviously I don't have the original charger, but its still the usb charger including the wall part.... the battery is now dead (through usage) and when i plug it into the wall i got nothin. The lil white light on the side comes on when i plug it into the pc but it doesnt appear to be charging there either...Now I understand there's something about USB devices starting at 100mA untill it requests more power but mine is still only at 100mA. I'm thinking its not charging cause its not requesting more power
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Dec 2, 2011
I have had a Motorola Photon for a few months now and I love it........until now.I plugged my phone in last night before I went to bed and the screen turned on, which told me the phone was charging. I woke up this morning and found that my phone was at 20% battery life and hadn't charged all night. I walked downstairs and tested the phone on another wall charger I have and it did not work either. I then plugged it into my computer and viola, my phone starts charging. On the way to work, I plugged the phone into my car charger and the phone would still not receive a charge but the screen would turn on. I got to work, where I just happen to sell phones, and tested a different Photon battery from a demo phone to see if that was the issue. To no avail, my phone still didn't charge. When I plug my phone in with an A/C charger, the screen turns on but the phone does not accept a chargeWhen I plug the phone into a USB cable connected to my Macbook Pro, the phone charges with no problems.
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Dec 4, 2011
Help! My photon will not hold a charge. It charge up to 100%, but it will be dead after a couple hours with little or no use. I have changed the battery and that did not help. I have check the backlight, made sure that nothing is running in the background and I don't get any emails forwarded to the phone.
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Oct 4, 2011
so Im tryin to put some files on my phone i pull the notification bar down click the usb notification i hit usb mass storage and nothing happens i go back to it and its back on charge mode and i cant change it at all it wont do anything everytime i try media link, and portal will not work either please someone help i have some important stuff to put on the phone and im unable to do so...
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Nov 16, 2012
USB Computer Connection is always stuck on "Charge Only" no matter what option you choose? I am able to choose the other 3 options (with the blue checkmark toggling in the checkboxes), but nothing happens. When I exit and pull down the connection from the notifications list it just reverts back to "Charge Only" no matter what I try.
I've searched around and still can't find an answer to this specific problem... but I have a feeling it might have to do with that November Update. Today was the first time I tried to connect my phone as "Mass Storage" to transfer music files since before the update. It worked completely fine before the update... anyone know how to resolve this?
I'm using the official Motorola micro USB cable that came with the phone, have tried unmounting the SD card, resetting/powering off the phone, tried every single USB port on my computer and laptop (both Windows7). I'm very confused why I suddenly can't enter "Mass Storage" mode anymore...
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Apr 27, 2012
My bold refuses to charge after a battery drain. Tried two different chargers, even replaced(bought new) battery.
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May 3, 2012
I bought an Xperia Ray from Telus in mid-January this year. It was working fine until now. Today, the battery drained to 0%; it's done this before and I haven't had any prior issues with recharging. Now, when I try to charge, it won't do so. My computer won't recognize it ("USB device not recognized"), PC Companion doesn't recognize a phone, and it won't charge in any outlits in my house.
When plugged in, the phone flashes red and reboots itself constantly, making it past the start-up screen onto the main screen. It stays there for about 10 seconds loading my settings; however, I can't unlock the screen, the battery icon is red and not charging, and it goes from recognizing Telus to not recognizing a network or a SIM Card. I didn't download any updates manually recently. I tried removing the battery for a bit and then putting it back in.
I've tried removing and putting back the SIM Card. Nothing works. Randomly, the LED will be orange, and pressing the Power button shows the battery charging symbol; however, turning the phone on shows that the battery is STILL at 0% even after being on the charger for three hours. I didn't drop it, expose it to water, or do anything that may damage the phone. I'm on Windows 7 Home Premium 64x, if that means anything; also tried rebooting, but my laptop refuses to recognize the phone in any port.
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Nov 10, 2011
The dreaded fast battery drain finally starting happening to me the past couple of days. Last night I checked the battery usage and noticed something called 'RILD' was using up 14% of my battery life. What is it? Can you get rid of it? Why was it appearing last night but today after power cycling my phone it's no longer on the list of battery uses?
In addition I noticed that it seems to be taking much longer to charge my battery now than it did before. My car charger seems to be ineffective at charging even though it appears to be working correctly. The light on the charger is lighting up and my phone's indicator is showing it as being charged. But after 30 minutes of charging it hasn't budged the battery meter one iota.
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Mar 30, 2010
I have an N97 on Vodafone in the UK. I upgraded the firmware to version 2.0 and now want to upgrade to ver 2.1..The update seems to work OK, but when the phone is rebooted, even after a hard reset, it still shows version 2.0..Also it will not allow any additional application such as Ovi mpas or google maps to install.
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Aug 29, 2011
how do I get the photon to get "charge only" mode when connecting the photon to a pc?I have 2 operating systems, 1 tablet with windows 7 professional 32 bit tablet pc, and 1 laptop with windows xp professional 32 bit.Some other people were saying as soon as they plug in their photon to their PC, they can drop down the notification menu from where the clock, signal indicator is and see this option. I do not have this when trying to connect - all it does is "charge" but I am able to make/receive calls this way.Both OS's do not recognize the photon, and there are no errors in device manager.I also did the OTA update to MR5 from sprint over wifi.Is there a link to the application or correct drivers I need for this? Also how can I test to see if this will work?
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May 24, 2010
I have a Blackberry Curve 8320. Yesterday night, the "battery too low for radio use" sign appeared. I plugged it in for about an hour but the sign would not disappear so I did a battery pull. Radio turned back on, but now the phone will not charge. The lightning icon still shows up by the battery but it is stuck at 5%. Any suggestions?
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Sep 15, 2012
On my previous Motorola International smartphone, XPRT (MB612) there were FOUR options when connected to a computer:Motorola Phone PortalWindows Media SyncUSB Mass StorageCharge OnlyOn the Photon Q (XT897) only three options are shown...Mass StorageMedia Device (MTP)Camera (PTP)..and there appears to be no way to allow the PQ to be connected via USB to a computer, widescreen TV, blu-ray player, or any device other than a simple charger just to keep the battery up while in "normal" mode.For example, when connected to my Samsung LED LCD flatscreen via HDMI to show videos or pictures, it would be nice to be able to also connect via USB to keep the battery charged.
Instead, immediately on connection of the devices via USB, the PQ unmounts the SD card (where the videos and pictures are stored) and goes into the Mass Storage, Media Device, or Camera mode.Is anyone aware of any way to have the PQ connected to a computer or other device not specifically a charger without having the PQ go into some special mode and demount the SD card?
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Jan 24, 2012
using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
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Aug 11, 2011
Any use the Motorola Date and Time Widget? Mine seems to hang at night (seemingly about 20min after I plug it in for charging) and stays on yesterdays date and time until somehow it corrects itself the next day. There is no way to "activate it" or make it correct itself. All other clocks and calendars are correct.
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Sep 19, 2011
That's basically it. I don't want to keep getting e-mail (at my gmail account) that I have no events on a given day. How do I stop the Photon calender app from doing this?
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Feb 24, 2012
i did a search but didn't,t find problems like mine. I am still on Honeycomb and have xoom 4G. I have the words with friends app installed but whenever I try to run it I get screen saying that I don't have an internet connection (I do). Same thing happens if I try to run it from inside Facebook.
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Jan 9, 2012
I have a major issue with my corporate exchange calendar. If I accept an invitation to a meeting, the phone makes me the organizer of the meeting. This syncs back to my corporate calendar. This is obviously completely wrong. If I delete the meeting on my phone, or on my computer, it sends out a message to everyone that was on the meeting saying that it was cancelled. If I need to adjust the meeting only on my calendar, it sends out an update to everyone. It has caused a lot of confusion for me and my work colleagues.
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Oct 28, 2011
Has anyone seen / experienced this? When I have my photon in the car dock and using the GPS, I am unable to receive incoming calls. My girlfriend has called me for the past three days and she says my phone rings and rings and goes to voicemail. I have Sprint Service. I am not using TeleNav or any other navagation, I am just using the GPS mode and Bluetooth is also running. I dont have any other issues with not receiving incoming calls unless its in the dock.
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Aug 14, 2011
I noticed that whenever I am making/receiving calls, the screen flashes every few seconds. I wonder why it is doing that. I have never seen this on any other phone before. At first I thought it was related only to the silent call issue that the screen flashes every few seconds but even when I am able to make a regular call it still does this.
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Aug 19, 2011
I have just moved from a windows phone and got this photon phone. I listen to music from the web, like 181.fm/mobile. These stations require a windows media player to work. The windows media player is not on my photon phone or in the android market place.
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Sep 10, 2011
New issue I've never seen before, on my girlfriends d3 the homescreen refuses to rotate. I toggled the auto rotate setting, rebooted the phone, no change. Just for giggles I installed go launcher, and now the homescreen rotates properly.
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Jul 21, 2011
On a phone call, the earpiece will not work. However, speakerphone will work and earphones will work.It refuses to play media audio, either through the earpiece or the speakerphone. However, it will play through the earphones.
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Jul 25, 2011
If Wifi drops or I turn it off, the remaining icons go white, and then if you go to settings, about phone, status, the phone states UMTS and then switches to HSPA, and it states on network "Connecting, or Disconnected" A power Cycle will sometimes help. If I turn wifi back on, I have a Blue wifi, white H+, and a Blue Network Signal strength.
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Aug 19, 2011
If I have 5 or more all-day events on one day, the calendar doesn't display the text of the events, which also makes the lines very skinny and difficult to select.
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Jul 3, 2012
I have a Photon that is at best qurky. I did a full factory reset about a month ago. the last couple of days the phone has been freezing with the alarm. the alarm will go off and I might get one or two snoozes out of it then the display freezes and is unresponsive. O can push the power button to get the power off menu but the screen will not respond to allow a power off, I must remove the battery to reset the phone.and as anyone who has a Photon knows how much fun putting the back on is. Any ideas.again this is a pretty fresh reboot and I do not have near as many apps running as before the reboot
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Oct 7, 2011
Will we ever see an unlocked bootloader for the Photon 4g?
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Oct 16, 2011
So now I still cannot use MMS or carrier internet and the latest software update will not run, it can be downloaded but after running it 12 times it indicates update was unsuccessful. Is there anyway of reflashing the whole phone to start from scratch.
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Sep 16, 2011
Anyone used or using Drive First?I installed it, was using it, but just too much for me, I already use a car dock, motospeak and bluetooth.(Yes, trying to be safe).It just does not intrgrate well with Google Voice.Anyway, it seemed to install an app when I signed up for it, the app is called Smart Device Manager.After cancelling Drive First it continues to lock my screen when the car moves.I figured out which app is is, but the only available option is "uninstall updates" and it keeps wanting to re-update the app after I uninstalled updates. I have uninstalled updates and reinstalled a few times, but it seems that app is dug in there, and won't leave.Because Sprint customer service has NO CLUE (after 4 reps) how the app works, or how to get rid of it?
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