Motorola Photon 4G :: Exchange Connection Failed?
Nov 29, 2011
I am having problems with random connection failed on my exchange account. I first noticed this this past weekend. It keep retrying to connect and ended up draining the battery within a few hours. This has happedened on WIFI and 4G. I noticed that when I turned on 4G I got the connection failed until I turned it off. I have reboot, powered down and removed the battery. It willl work for awhile and than stop and sometimes recover if I open the email app. I'm on 45.3.6.
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Jan 9, 2012
I have a major issue with my corporate exchange calendar. If I accept an invitation to a meeting, the phone makes me the organizer of the meeting. This syncs back to my corporate calendar. This is obviously completely wrong. If I delete the meeting on my phone, or on my computer, it sends out a message to everyone that was on the meeting saying that it was cancelled. If I need to adjust the meeting only on my calendar, it sends out an update to everyone. It has caused a lot of confusion for me and my work colleagues.
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Jul 17, 2010
Just getting my wife's iPhone 4 setup and updated to 4.0.1. Her Microsoft Exchange account works correctly on her old 3G (3.1.3) and on her iPad (3.2.1) but gives this error when trying to retrieve mail: "The connection to the server failed" on the iPhone 4. We have re-entered the correct information many times and also tried the account on my iPhone 4 and it gives the exact same error.
Again, the account seems to setup and verify fine under settings > mail > etc.. but once we try to retrieve the mail it fails with the server error.
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Jun 1, 2012
I am getting this error only on one user account in our organisation. All other users can connect and work with exchange mail system. We are using Iphone 4S with iOS 5.1.1.
Info:iPhone 4S, iOS 5.1.1
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Nov 6, 2011
I am a new owner of Photon 4g. I used to have a HTC touch. I am getting "login failed. please try again" message when I try to setup my corporate email.
1> I have tried using both domainusername and just username with no success.
2> Also have tried setting up gmail as corporate account and later changing to the desired account settings as suggested in other forums and it still shows the same error.
I have been able to using the same credentials on my old phone and it used to work perfectly.
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Oct 27, 2011
I have a Photon with the latest software update. I haven't bothered reporting this problem before but it has existed since I got the phone.My contacts are stored on an exchange server. For many of friends, family, and coworkers I have added a contact photo. These contact photos work on:
EVO
EVO 3D
Epic 4g Touch
iPhone
Outlook
iPad
Galaxy
but they do not work on the Photon. By not work, I simply mean that the photos exist on the server, and when I txt or call anyone whose contact has a photo stored, the photo does not show up for almost all of my contacts that have photos in them. Curiously, there are two contacts that display photos, but I don't know why. I would like the photos to be displayed for all contacts like all of my other devices do. i did move my applications from another phone to this phone using a MyBackupPro.
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Sep 26, 2011
I am using hosted Exchange server 2010 for many years and have around 500 contacts with pictures in my contact book. Once I receive Motorola Photon 4G same as on my prior Epic 4G I sync to exchange account and all my contacts with pictures was there. I do not even yet sync to any other account. I need to reflush my phone, using regular stock software I did stock reset (factory default with erasing data from both storage cards) and once phone back I again link it to my exchange account. It resync all contacts as expected, but this time without any pictures. I did not make any changes on exchange server between 2 sync. I can still see picture on exchange webinterface, ipad and outlook. I repeat delete, reset and resync on my android multiple time, I went to exchange webinterface and delete link to this phone account. No pictures, whatever I do can not get it back, but I know it was working. I installed for fun exchange by touchdown and it sync all ocntacts with pictures, problem I do not like it as it keep contact and calendar in it own database and it not easy to integrate with other apps.
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Aug 14, 2011
I was playing TuneIn Radio and attempted to open the camera but received a "camera unable to initialize" error. I rebooted and got the camera to work but not when I press TuneIn Radio it does nothing. I seems like I need to constantly reboot the phone to get it to do anything. Earlier today I was unable to receive calls when the phone was in my pocket. I would take it out and the unlock bar wouldn't respond. I ended up getting a force to close message and this repeated multiple times, although I could call out. My wife keeps suggesting I take the phone back.
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Oct 14, 2011
I was on Verizon with a Droid 2 when you did the 2.3.3 test a couple of weeks ago. On 10/9/2011 I moved to Sprint and bought a Photon 4G. I just updated my HEX MEID in this forum profile. My phone did the initial reboot but came back with Update Failed.Update Motorola Software says. An Update is currently being downloaded. You will be notified when the download is complete. There is no indication anything is happening. It's been this way for close to an hour now.
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Sep 13, 2011
When my MoPho is plugged into my Mac (OS X v10.6.8) I no longer get the auto-mounting of the internal and SD card volumes, and I don't see the "USB connection" notification on the phone's status bar. I can connect using Moto Phone Portal over WiFi to Firefox 6.0.2 on the Mac, but picture downloads run at 175 BYTES PER SECOND, not the speed I'd expect when the WiFi antenna is 10 feet away.
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Sep 25, 2011
While music is streaming from the photon to my car I place a call. When the phone starts dialing I have to physically press bluetooth on the dialer for it to connect to my car's hands free link(even though I am already connected by streaming music). I get connected then end the call. The car radio then switches back to Bluetooth audio but no sound, the volume is not on mute on either the phone or car after a minute it just starts playing music again.I tried turning the phone on and off and then reconnecting it to the car, I also deleted all the previous phone and Bluetooth info from my car but no improvement. I never had this issue with other phones connected to my car. If it helps it is a Acura.
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Jan 24, 2012
I keep having a problem with connecting to Sprint's network. It takes up to five minutes after powering the phone on for the bars to turn blue, and starting today, they just stay gray and I am unable to connect to the internet. Whenever I'm in a non-sprint zone and switch to global mode, the phone won't pick up a new network, even after I reboot the phone multiple times. I'm getting rather frustrated with this phone, as this happens frequently.
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Nov 16, 2012
USB Computer Connection is always stuck on "Charge Only" no matter what option you choose? I am able to choose the other 3 options (with the blue checkmark toggling in the checkboxes), but nothing happens. When I exit and pull down the connection from the notifications list it just reverts back to "Charge Only" no matter what I try.
I've searched around and still can't find an answer to this specific problem... but I have a feeling it might have to do with that November Update. Today was the first time I tried to connect my phone as "Mass Storage" to transfer music files since before the update. It worked completely fine before the update... anyone know how to resolve this?
I'm using the official Motorola micro USB cable that came with the phone, have tried unmounting the SD card, resetting/powering off the phone, tried every single USB port on my computer and laptop (both Windows7). I'm very confused why I suddenly can't enter "Mass Storage" mode anymore...
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Nov 30, 2011
I just tried connecting my phone to my laptop using Bluetooth.The computer sees the phone and shows it in the devices list (Windows 7), but to phone says it's not connected.Is there some driver I need to load?Tried Googling for one, but didn't see anything obvious.
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Dec 2, 2011
I have a trouble. After connection to TV and disconnection via hdmi cable the screen of photon is never turned off, only manual or after rebooting. Stock ROM 198_7, root, motorola's hdmi cable, TV panel.
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Jan 7, 2012
My Blackberry finds the Roadster, but I get "connection failed" from my Blackberry.It was connected yesterday and I made one call on it.Why not working now? I have tried turning on/off and following p 14 of the Quick Start Guide--nothing is working.
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Sep 28, 2011
Last night when I turned on my wifi at home, the wifi and phone signal bars appeared but were gray and I had no internet/data connection. I checked the wifi settings which indicated I was connected with good to excellent signal. Toggled the Wifi on and off several times, and turned phone on and off, which did not work. Went into wifi settings and told it to forget settings and reconnected, same result. When I turn off wifi, 3G appears and data connection is restored. Left the phone on in the media dock all night, and this morning when I turned on wifi, all was fine. What does gray signal bar mean?
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Jul 8, 2011
I have the Bell Mobility Atrix. For the most part it works fine. However, lately, this is what's going on. First I should mention that I have the Android Twitter app (from Twitter) installed on the phone and I can log in to Twitter, send/receive messages just fine with that. If, however, I go to Accounts > Add Account, then select Twitter in the Motoblur section (where all the other social media icons also appear), enter my credentials, I get a message stating Success!, Then, if I go to Messaging from the Home Screen, I see the Twitter icon, however it has a yellow exclamation point through it, and the message "Failed Connection".
So I cannot see/read/send messages to/from my Twitter inbox using the Universal Inbox (again, Twitter works just fine through the regular Android Twitter app). I have done all the normal troubleshooting, i.e. removed battery & SIM card, replaced them. Uninstalled and removed my accounts, rebooted phone. Reinstalled app and also re-added my Motoblur Twitter account, and each time it says "Failed Connection". I don't see online where I can configure my Universal Inbox accounts, only on the phone.
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Jan 7, 2013
I just received my 808 replaced by Nokia for the 3G bug issue. Now I have been noticing that annoying Connection Failed connection unavailable message every few seconds. Turned the positioning methods OFF and the frequency of the error message goes away but it still pops up every few minutes. I did a hard reset, removed the memory card where most of my apps are installed and it still gives me that same error. Ordered a new SIM to see if that makes any difference - none - Still same error message. That message is so annoying. Anyone have any other ideas that I could try ? Privacy mode is OFF also.
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Nov 8, 2012
Ok I have a 808 bought it as a camera after it updated it, I get this unacceptable repeated popup"Connection Failed Connection Unavailable".Its like every 30 seconds.Its total black background message occupies valuable screen real estate at the top of the screen and repeatedly hinders normal usage of the device, causing especially unpleasant experience when capturing pictures or video.How do nokia users like me go about disabling this message and continue enjoying the experience of the brand we choose to trust?
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Apr 5, 2010
I have a sick exchange 2007 server. I tried to update it to Sp2 and it didnt work out. I have managed to get my server up and fully functional however, BIS is not working. What seems to have happened is that SP2 disabled all of the exchange realted services on the server. I have everything working, however I suspect a service that isnt running.what services BIS needs running on an exchange server?
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Dec 5, 2011
my airtel networks acees point "mobile office " used to work in nokia 701 for a week now its not working it has been 7 days whever i try to connect i just get this message "connection failed, connection unavailable"
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Jan 24, 2012
using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
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Aug 11, 2011
Any use the Motorola Date and Time Widget? Mine seems to hang at night (seemingly about 20min after I plug it in for charging) and stays on yesterdays date and time until somehow it corrects itself the next day. There is no way to "activate it" or make it correct itself. All other clocks and calendars are correct.
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Sep 19, 2011
That's basically it. I don't want to keep getting e-mail (at my gmail account) that I have no events on a given day. How do I stop the Photon calender app from doing this?
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Oct 28, 2011
Has anyone seen / experienced this? When I have my photon in the car dock and using the GPS, I am unable to receive incoming calls. My girlfriend has called me for the past three days and she says my phone rings and rings and goes to voicemail. I have Sprint Service. I am not using TeleNav or any other navagation, I am just using the GPS mode and Bluetooth is also running. I dont have any other issues with not receiving incoming calls unless its in the dock.
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Aug 14, 2011
I noticed that whenever I am making/receiving calls, the screen flashes every few seconds. I wonder why it is doing that. I have never seen this on any other phone before. At first I thought it was related only to the silent call issue that the screen flashes every few seconds but even when I am able to make a regular call it still does this.
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Aug 19, 2011
I have just moved from a windows phone and got this photon phone. I listen to music from the web, like 181.fm/mobile. These stations require a windows media player to work. The windows media player is not on my photon phone or in the android market place.
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Dec 20, 2011
i bought a new blackberry playbook , but my laptop with windows 7 doesn't recognize iti followed the troubleshooting instructions but failed to solve iti downgraded blackberry decktop manager to version 5.01 and now my blackberry device doesn't even charge when i connect with usb to my laptop
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