Motorola Photon 4G :: After Update, Home Application Fails?
Aug 28, 2011
After the recent update was push to my phone... My Home applicaion fails to start in an endless cycle. No matter what happens the home application attempts to start and fails. The only way to stop the loop is to just let the phone sit there with error message box displayed.I have wiped and factor reset the device twice and get the same result with the excpetion that now the only way to shutdown the phone is pull the battery.I have another Photon that updated just fine. Is there any hope... Can I download the update to my computer, transfer to update to SD and update via SD card. As of right now I do not know where to get the update from.
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Oct 4, 2011
Suddenly started having an issue, wonder if anyone else has seen it. Periodically, I'll be unable to enter text into an SMS. The keyboard will pop up, but nothing I type actually registers. The only way I've found to resolve the issue is to reboot, which only lasts a few hours.
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Oct 16, 2011
So now I still cannot use MMS or carrier internet and the latest software update will not run, it can be downloaded but after running it 12 times it indicates update was unsuccessful. Is there anyway of reflashing the whole phone to start from scratch.
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May 31, 2012
When I try to disconnect a call, the dialer application sometimes hangs causing me to press the "End call" several time before it disconnects the call.
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Feb 7, 2012
I have been using Atrix for about 6 months now and have suddenly faced an issue. If I press the search button while browsing through applications, I get the following error:"The application Home (process com.motorola.home) has stopped unexpectedly. Please try again."After I am forced to "force close" this, automatically all recently used (probably running) apps get started. To elaborate on the problem. It occurs every time I perform following steps.
1. I'm on the home screen
2. Press the Apps button (to view all installed apps)
3. Press the search button
Effects:
1. Error pop-up : Application Home has stopped unexpectedly (Exact message given above)
2. Click on "Force Close" button on the error popup
3. Screen blanks out for a couple of seconds and the home screen reappears. In case any other applications are running in the background originally, then all those apps start ie they occupy the screen (instead of home screen).
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Sep 28, 2011
How to wirelessly connected to their home computer? The phone sees my computer's ip addy through the Files Icon but I keeps asking for my "username" and "password". I do not have a user name or password to put in there atleast I dont think I do. I have a password for my home network but no username.
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Aug 24, 2011
I would like to be able to set my Photon 4g so that the home screen is in landscape mode without having to open the kickstand or use a dock. Is there a simple setting or an app that will let me toggle this behavior? In my case I have a third party car dock and I want to set the home screen to landscape when I dock it and plug in the power connector.
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Aug 19, 2011
Plugged my Photon into my PC for the first time today, using the Phone Portal app (stock). As it popped up, it looked like any other Android/smartphone in that I could "see" it as a drive on my PC....look at/add/delete/manage data and folders.No biggie.But....Up pops the Motorola Media Link app for install on the PC (assuming the file to do so was on the phone and did this once it was connected to a computer). OK, so I install it to take a peek. Install was clean....it looked for and installed an upate of the Media Link app...and I saw that it was nothing more than a sync conduit for music/photos/etc.
Not wanting to sync anything, I simply "safely removed hardware" on the PC...unplugged and went to lunch. It was then that I noticed a bunch off icons missing from the home screens. My HTC Evo used to do that whenever you'd disconnect, because you'd been using the SD card as a drive. It would then re-initialize the card and poof, your icons would reappear. Not this one! They're gone-ski!They're still in the All Apps view....and certainly still on the phone/card because I can see them in settings>apps. If I look at the SD card view, they're all there.I did some rooting (sorry....snooping) around and found a few threads about this regarding Droid X, but none of the questions had been answeredI called Moto and they don't know what it is; "oh
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Oct 2, 2011
I am having problems connecting to my home network. The phones wifi turns on fine, gets an IP address and looks fine. However, the wifi and phone strength meters grey out and there is no connectivity to the internet on the phone. The wifi network is WPA protected.The phone worked fine on a different, unprotected, network I found up the street.I have a cliq that works fine on my network.I have tried powering off and powering off in airplane mode, neither of which make a difference.
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Sep 15, 2011
Is there a free app for a continous scrolling home screen?
Looks like I have 4 home screens and when I get to the end it doesn't scroll to the next page - I have to scroll back. By the way, coming from a 4 year old Samsung LG Rumor phone
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Sep 15, 2011
I downloaded a couple of new apps last night to help me manage my Photon a bit tighter. I downloaded Sleep Silencer (turns ringer off at night) as well as Easy Profiles (same idea - allows me to change profiles quickly so I can give my wife some rest from the notifications/ringer after 11pm). Also downloaded a new app I'd never seen before called UltimateFavs Pro Free (a nifty carousel of apps via double clicked Home button).
Well...one of these apps is now causing an issue I have no idea how to resolve. The Home/Desktop screen is black/blank. Nothing I do will get it back up again. However, everything is still working...all my notifications are coming in...but I can't read them...phone is ringing...but I cannot answer
I'm looking for a way to boot into "SAFE MODE" so I whatever process is downloading at bootup will STOP and let me get to the Home screen. Once I do that, I'll delete these apps 1 at a time until I find the one causing it.
I've looked on this thread and cannot find the steps to boot into Safe Mode. I think it's Volume Down while turning on handset, but that gets me to FastBoot and I'm not sure what that is?
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Aug 26, 2011
I have been having problems with my home icons vanishing when connecting my Photon as a USB drive. I found a workaround that takes care of this problem.
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Oct 4, 2012
request: Allow Home Screen Position to be changed from the farthest left position. I like my home screen in the middle, it allows me to put work to one side and personal to the other.
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Nov 1, 2011
Currently I'm living in the Netherlands and I own a Motorola XPRT that I bought at Sprint in the US.I'm trying to update my phone to 4.1.110.en.US, the firmware does download, asks me to install.I accept offcourse, the phone reboots, tries to flash new firmware, suddently stops and reboots again and after the phone is fully booted there is a message displayed that says that the update has failed.I already did a factory reset and a hard reset.
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Nov 11, 2011
I have been having problems with my (non-rooted) Sprint Motorola XPRT failing to update. After I download and attempt to install the update, the phone reboots, I get the installation screen, the yellow bar proceeds approximately 20%. Then I get the screen with a triangle/exclaimation symbol, which flashes on the screen for less than one second -- giving me no chance to press "@" to obtain a reason for why it cannot update. The phone then reboots, and gives me a message saying that the update has failed.I have also tried to update my phone after a hard reset two different ways, including (a) via the menu > privacy > etc, and (b) via the 'hold R and M' keys methods. Today I brought my phone in to the Sprint store, and the tech support employee also attempted a "more low level reset" which he called the "##RTN" (or something like), and even after doing this the update still failed.
The Sprint store tech support employee then searched an internal support forum, and he told me that some, but not all, Sprint Motorola XPRT users have been reporting a similar issue with the update. He said "it looks like Motorola is aware of the problem and is working on it". This update was current as of Nov 2. Because this is an issue that Motorola is currently working on, he said he could not swap out my phone (i.e., pay $35 for a replacement) and that I need to wait until the Motorola fix.
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Sep 29, 2011
My phone downloaded the update and restarted. It "installed" the update and restarted again. (Saw the little android and progress bar)
After the restart, a popup came up saying "update failed"
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Aug 22, 2011
i have a xoom 32gb wifi only device that i purchased from woot.com and i received the update notice to 3.1 today. i have downloaded and attempted to install three times now, each attempt has failed? see image for error
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Jun 1, 2011
I'm using a non-rooted device. I pulled the OTA update for gingerbread and it downloaded successfully. When it restarts it loads up to the boot screen and begins installation. It gets about 1/4 of the way before I get an exclamation error and the phone restarts. I've tried it multiple times and even formatted my phone before trying it.
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Jun 30, 2012
After two failed updates I've factory reset my phone, reformmated both the internal and external SD cards, yet every time I download the ICS update (6.16.212) it still fails during the unpacking of the download. OTA download completes 100%, but when the phone reboots to unpack and install the update it fails on the unpacking job. What is worse is that that OTA update must be downloaded again, everytime after it fails. I've downloaded it 7 times since this morning, factory reset, download, card re-formates, download... This whole experiance with Verizon and Motorola, waiting, waiting, and waiting some more, only to have the update finally here and have it fail on unpacking every single time?
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Aug 26, 2011
I have tried updating my phone, did the factory reset and everything, but with everything I have done it just fails. Should i try and replace it or what?
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Feb 8, 2013
How to close directly an application?
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Jan 14, 2012
every time i get this anoying message motorola razr application home screen process has stopped unexpectedly.
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Jul 13, 2012
Tried to update yesterday, downloaded and tried to install. Phone reboots and I get an android guy with an exclamation mark. When phone restarts, a notification pops up saying the update was not installed.
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Oct 24, 2011
Have tried may times in the last two weeks and everytime I get an error that the update failed to install. Below is the error logged when pushing up vol+down vol at the update screen.
Finding update package...
Opening update package...
Verifying update package...
[Code].....
There has been alot of activity in a post that shows answered so I am starting a new thread as this has not been resolved.
Today is my 13th day of Sprint's 14 day return policy and I will be returning first thing in the morning for a Galaxy S II if not resolved.
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Oct 28, 2011
I was curious to see if there was an update for it and went to its page in the market and it says its not available for my carrier?I kept getting the little yellow triangle.
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Oct 14, 2011
I woke up today to find a download in the notification list on my Photon.It was stuck at 14% for a good amount of time, so I powered it off and on again.I came on here and found out that an update had been released so I went into my Settings About phone and tried to update the Motorola Software, and now I'm getting the message in the subject.I've tried Googling the problem, tried clearing caches, etc, but I still can't download the update manually.
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Nov 1, 2011
I have noticed that the volume is low after last update, when i first got the phonw it was loud and clear. After the update i can hardly here the alamr anymore. My ringtones are low as well, even playing back music. Is anybody else having this issue, any suggestions?.
One more thing, i also tested it out, by going to the sprint store checking the floor model and comparing it to mine, it was way louder and didnt have the latest update.
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Nov 2, 2011
After the last update to 45.3.6.MB855.Sprint.en.US (4.5.1A-1_SUN-198_6) my 4G signal does not stay active but for a minute then it ZZZ out and/or I lose data. Have to revert to 3G. One time I could not turn it on at all until a reboot. No error messages no other issues.
I guess I'll await the next update but it is annoying. a 4G phone that rarely runs as 4G lately.
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Oct 23, 2011
in the other thread it was asked that we make individual threads for each ota update error. The one i am experiencing is for the file/system/app/AccountAndSyncSettings.apk failing validation. It claims that the "assert failed" at this file.I just bought this and haven't modded anything or even know how too. I did however buy the lapdock and it will be at my door in a couple days, i really want this update so it works.also it fails with status
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Aug 26, 2011
I've tried installing the official Motorola update 4 times and every time it is unsuccessful. The update says it is available for download, then downloads and asks to be installed. I choose to install it and the phone reboots. It then goes to the progress screen, gets to about 40%, and then shows the triangle with exclamation mark inside of it. Then the phone reboots and pops up a message saying update failed.
I have done 2 full factory updates (erased all memory), called Sprint, talked to a Motorola level 2 tech, and gotten nothing. No one has even tried to troubleshoot this issue or recommend anything.
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