Motorola Droid 3 :: Update Fails To Install?
Sep 29, 2011
My phone downloaded the update and restarted. It "installed" the update and restarted again. (Saw the little android and progress bar)
After the restart, a popup came up saying "update failed"
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Jun 1, 2011
I'm using a non-rooted device. I pulled the OTA update for gingerbread and it downloaded successfully. When it restarts it loads up to the boot screen and begins installation. It gets about 1/4 of the way before I get an exclamation error and the phone restarts. I've tried it multiple times and even formatted my phone before trying it.
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Jun 30, 2012
After two failed updates I've factory reset my phone, reformmated both the internal and external SD cards, yet every time I download the ICS update (6.16.212) it still fails during the unpacking of the download. OTA download completes 100%, but when the phone reboots to unpack and install the update it fails on the unpacking job. What is worse is that that OTA update must be downloaded again, everytime after it fails. I've downloaded it 7 times since this morning, factory reset, download, card re-formates, download... This whole experiance with Verizon and Motorola, waiting, waiting, and waiting some more, only to have the update finally here and have it fail on unpacking every single time?
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Aug 26, 2011
I have tried updating my phone, did the factory reset and everything, but with everything I have done it just fails. Should i try and replace it or what?
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Sep 14, 2010
Has this happened to anyone else?Yesterday I received a notification about a software update. I was advised to carry out the update via a PC which I did. Followed the instructions to the letter. Installed the Update Service, downloaded the software and the installation began. After several minutes I was told the installation was unsuccessful and now my phone will not turn on. There is no OS so my phone is completely useless.Is there any way to roll back the failed installation to the previous software version?I have only had the phone 3 months
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May 4, 2011
I've installed the MotoHelper driver 4.9, and rebooted. Restart the Windows 7 machine.. When I plug in the xoom it says installing usb driver and then says MTP USB device failed to install. Not only that, then my external wireless Microsoft Keyboard with usb bluetooth tranceiver and wireless mouse (non-bluetooth) with usb tranceiver both fail to operate. Seems like there is some conflict.
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Jul 24, 2011
I have an H720 that although recognized as such by Windows 7 when it tries to install drivers it fails. Anywhere I can find these drivers myself?
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May 7, 2012
I recently noticed that I did not receive some critical emails from my Gmail account.I was able to manually sync the my email, but auto sync is no longer working.While trying to diagnose the problem I realized that my Yahoo Mail was also not updating on my device.My Yahoo account continuously trying to sync until finally it timed out.I tried to sync again and it gave an error message that it could not conntect to url..I tried everything with Yahoo Mail and finally deleted the account and tried to reinstall the account. At that point it would not let me rebuild the account, each time indicating it could not connect to the server.
I tried using the Yahoo mail app and I tried using the Motorola Droid mail app. Both failed to allow me to rebuild my account.I have had these accounts for quite some time, so something has changed in the last week that has caused my mail sync to suddenly fail.Gmail will update manually. Yahoo mail account is now deleted and will not allow rebuild.I have three Comcast mail accounts that sync with the Motorola email client without problems.I believe there may be a deeper issue with Yahoo mail because I also found my desktop client (Thunderbird) will no longer get Yahoo mail updates.
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Oct 23, 2012
I finally recieved the upgrade to ICS on my Bionic last night. I've tried to download and install 3 times now. Each and everytime the upgrade fails to install.
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Jun 3, 2011
Since the GB update I have noticed that apps the do not install to the SD card by default fail the first time when you manually tell it to install the SD card. If you immediately try it again it will move successfully..I have already cleared the cache and factory reset to work around other odd app crash/stability issues but this items seems to persist. I have noticed the issue with/without SD card encryption enabled.
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Aug 31, 2011
Over the past few weeks the date on my phone has reverted several times back to June 28, 2008.
When this occurred, the phone also failed to use or keep network time. I thought it might be the battery, but it shows a strong charge. This is the kind of symptom I would associate with a cmos battery failure in a pc.
Does the X have a cmos battery like a PC?
I almost missed an important appointment as my phone thought it was still years away!
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Nov 1, 2011
Currently I'm living in the Netherlands and I own a Motorola XPRT that I bought at Sprint in the US.I'm trying to update my phone to 4.1.110.en.US, the firmware does download, asks me to install.I accept offcourse, the phone reboots, tries to flash new firmware, suddently stops and reboots again and after the phone is fully booted there is a message displayed that says that the update has failed.I already did a factory reset and a hard reset.
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Nov 11, 2011
I have been having problems with my (non-rooted) Sprint Motorola XPRT failing to update. After I download and attempt to install the update, the phone reboots, I get the installation screen, the yellow bar proceeds approximately 20%. Then I get the screen with a triangle/exclaimation symbol, which flashes on the screen for less than one second -- giving me no chance to press "@" to obtain a reason for why it cannot update. The phone then reboots, and gives me a message saying that the update has failed.I have also tried to update my phone after a hard reset two different ways, including (a) via the menu > privacy > etc, and (b) via the 'hold R and M' keys methods. Today I brought my phone in to the Sprint store, and the tech support employee also attempted a "more low level reset" which he called the "##RTN" (or something like), and even after doing this the update still failed.
The Sprint store tech support employee then searched an internal support forum, and he told me that some, but not all, Sprint Motorola XPRT users have been reporting a similar issue with the update. He said "it looks like Motorola is aware of the problem and is working on it". This update was current as of Nov 2. Because this is an issue that Motorola is currently working on, he said he could not swap out my phone (i.e., pay $35 for a replacement) and that I need to wait until the Motorola fix.
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Jun 22, 2011
just down loaded the new update, all is good except- there is now a problem. While placing an outgoing call the screen/keyboard fails illuminate. There's no way to end or stop any phone calls. The screen will reactivate once the other person ends their call. Also does the same thing calling voice mail, etc.... no screen available to enter security codes
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Aug 22, 2011
i have a xoom 32gb wifi only device that i purchased from woot.com and i received the update notice to 3.1 today. i have downloaded and attempted to install three times now, each attempt has failed? see image for error
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Jan 19, 2013
My Droid Raxr HD Maxx has developed a very bad habit. Whenever I initiate a voice call, the microphone fails. The failure is exactly at the point of connection, which is to say that I can use the mic for voice dialing. Toggling the speaker button or adjusting the volume (which is set at high) remedies the problem, toggling the mute button does not. This occurs on outgoing calls only; incoming calls are normal.
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Nov 7, 2011
This problem has persisted since day one with this phone, and has been an issue through all software updates. My phone is currently running the latest OTA software update from Verizon: 4.5.605.MB810.Verizon.en.us. The phone will connect to WiFi access points. It never seems to have trouble finding or negotiating a connection to a WiFi network. I can connect to open networks, WPA, WPA2, etc. I can connect to b/g/n no problem.
However, after using the network for a while, it always fails. The connection will suddenly stop working, and apps will start to claim that the network isn't available. The phone continues to think that it is connected to WiFi, but no data will flow. The only way to fix the problem is to disable to WiFi radio and turn it back on. The failure seems to be triggered by a volume of data. If I connect to a network and then don't download much, it seems to last longer (time-wise) than if I immediately start a download.
Different access points seem to trigger the problem sooner than others. I have a business-class HP Procurve 802.11n access point that will lock-up the phone almost immediately. I also have a consumer-grade Linksys 802.11g access point that will work for much longer, but still leads to failure. Suggestions to disable wifi encryption are NOT acceptable. Suggestions to disable wireless-N are NOT acceptable.
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Sep 23, 2011
This just started happening to me yesterday afternoon. All the sudden none of my messages would go out. I called Verizon in a panic. They opened a ticket. A while later I received a message from my sister and was able to respond back fine. Turns out the Motorola messaging app does not like international prefix in front of the number. Now i get to go through all my contacts and manually take out the +1. I tested this on my Bionic, Droid X2, and Droid 2 R2D2, all with the most current software release. OG droid still works fine, I'm guessing since it doesn't use the Motorola app. Also tested and am able to send messages fine with the +1 prefix on an iPhone and windows mobile confirming Verizon answer that it was a device issue when they called me back in regards to my ticket moments ago?
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Aug 28, 2011
After the recent update was push to my phone... My Home applicaion fails to start in an endless cycle. No matter what happens the home application attempts to start and fails. The only way to stop the loop is to just let the phone sit there with error message box displayed.I have wiped and factor reset the device twice and get the same result with the excpetion that now the only way to shutdown the phone is pull the battery.I have another Photon that updated just fine. Is there any hope... Can I download the update to my computer, transfer to update to SD and update via SD card. As of right now I do not know where to get the update from.
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Apr 27, 2010
I know that one of the solutions for installing the MTP driver is to change your usb connection to Mass Storage and delete a folder in the private folder but i can't find it in the private folder! plenty of other folders with lots of digits but no 10208913 folder.
I have just given up and started using WMP in mass storage but it means i can't transfer actual playlists, the songs are transfered but i have to make a playlist manually on my phone which can get real tedious.
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Mar 16, 2010
I have a nokia 5800 and when trying to install nokia ovi player on my windows xp computer installation fails.
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Apr 27, 2010
i know that one of the solutions for installing the MTP driver is to change your usb connection to Mass Storage and delete a folder in the private folder but i can't find it in the private folder! plenty of other folders with lots of digits but no 10208913 folder.
I have just given up and started using WMP in mass storage but it means i can't transfer actual playlists, the songs are transfered but i have to make a playlist manually on my phone which can get real tedious.
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Sep 8, 2011
When I connect through the USB to Ovi Suite software the phone is recognizes but the connection is not fully established. The Support Software fails to install and the C Memory appears full whereas when I view device information about 320 MB is still free out of 471 total device memory.
Also downloading software completes successfully but through the application manager installing the software returns an error that the file is corrupt.
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Aug 17, 2010
Installing DTM 6.0, downloaded from the web, for the first time on a Windows 7 (64-bit) Lenovo laptop consistently fails with error 1935 well into the install. Tried installing as Administrator, but that did not help.
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May 18, 2012
IOS 5.1.1 will not install on my Iphone 4S. It fails to verfiy the download and fails to install.
Info:
iPhone 4S, iOS 5.1.1
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Jan 8, 2012
I am unable to install the latest Ovi Music. I am using Vista. The download fails. I have tried deleting every thing Nokia and tried several fixes as listed. I am unable to uninstall Nokia Multimedia Common Components as it states another version of this product is already installed.
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Aug 20, 2011
I have a Nokia N8 with Symbian Anna. I purchased QuickOffice Pro from Ovi Store and it downloads but then fails to install. The trial version from the QuickOffice site also fails to install. Before I purchased QuickOffice I deleted the version of QuickOffice that came with Symbian Anna.Now I am left with no QuickOffice even though I have paid for it.Can someone suggest what I should do so I can install the QuickOffice Pro that I have paid for.
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May 29, 2011
looking around here a couple days ago I saw talk about the update rolling out 'soon', and I decided to check my phone and see if it saw any updates. And it did, when I hit check for system updates it finds the one they were looking for testers for a couple weeks ago, only after I hit download (I've done it 3 times already) and it downloads, I hit install, and my phone powers off, it goes to the screen with the little box, and an arrow, and and android guy, and the progress bar only gets about half way before it suddenly reboots its self, and I'm still on the same version, with an update telling me it's available and if I want to download it when I go back into the about phone in settings
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Mar 20, 2012
I bought my Droid X in 2010 shortly after they were released. At that time I bought an extended battery direct from Verizon which has been in the phone constantly since then. It lasts several days which is great,Recently though I have plugged it in to the standard charger only to have the phone shut off (GOOGLE!). Then, after turning it on, it reports that the battery is not an approved Motorola battery and can not be charged.I'll reboot it several times only to have it continue to fail to work.
I tried substituting the standard battery for a few minutes which works fine, shutting down, reinstalling the extended battery which THEN works and charges normally without the phone failing to recognize it and shutting off or not charging.
What's going on here? Is the battery defective or is the phone defective? Difficult to tell. Getting close to an upgrade period for me so maybe it doesn't matter but it's definitely annoying.
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Dec 6, 2011
After downloading app updates, I get the following message for every application that is trying to be updates:Error Couldn't install on USB storage or SD card
Phone: Droid 1
Vers: 2.2.3
Build: FRK76
Available Space: 5.98 GB
Int Phone Storage: 40.20MB
What can I do to get apps to update?
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Sep 19, 2011
I cant install any apps with smart installer as installation fails. i tried to download Nokia Play To or 4s quick beta.
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