BB Desktop Software :: DTM Install Fails With Error 1935
Aug 17, 2010
Installing DTM 6.0, downloaded from the web, for the first time on a Windows 7 (64-bit) Lenovo laptop consistently fails with error 1935 well into the install. Tried installing as Administrator, but that did not help.
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Jul 1, 2010
I have a BB Bold 9650 and am using Outlook 2007. I had no problems syncing until yesterday when Desktop Mgr 6.0.0.40 got installed. Now I get Intellisync Error - unknown error reported. If I can't get this to work soon, I will need to back off the new software.
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Jan 25, 2010
I have been synching both Yahoo Address Book and Yahoo Calendar successfully for months.Suddenly, Address Book no longer synchs.Yahoo calendar still works.The problem occurs aftew Desktop reads all the contacts.It halts while "Synchronization Progress reading from Yahoo Address Book" displays.That message has displayed for up to an hour with no progress.I then disconnect and halt Desktop.I can still synch Yahoo Calendar.I have not updated desktop or device software.
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Jul 6, 2010
I have serious problems with installing the following Software on a Windows XP machine.
Software Name:Desktop Manager 5.0.1 B73 Multilanguage - With Media ManagerFile Name:501_b073_multilanguage.exe
After the decompression of the Files iam getting the typical MSI Mask which lists all available MSI Flags. One given Flag must be wrong or other things cause that behaviour. The calling setup.exe must cause that failure with the msi paket.
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Apr 4, 2010
Can anyone advise how to install the desktop for a BB Pearl Flip? Is it any different from any of the other phones? I read something about it needing a Media Card?
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Jan 25, 2010
I have downloaded ver 5 desktop manager several times and it is not able to install. I have completely un-uninstalled the previous software and deleted the regristry keys, RIM. After downloading the new version of software (5.01) off of the BB website and extracting the files, it will ask to install in english and then my issue pops up: a windows installer window pops up, with information and no errors. then the installer closes. the installer closes out and will not continue. the desktop manager software will not load and i have tried several different downloads, cleaned installs and i even tried ver 4.6.
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Mar 31, 2010
I received a notification that I needed to update the Desktop software to v5.0.1 2010-03-25 and so downloaded the 250MB file. When I clicked on install, after a few seconds I received the message "There was an error installing updates. Click here to see the updates that have not been installed". This download process has happened a couple of times. I have tried and tried to run the installation, but keep getting the same message.
I then checked the version of my BB Desktop software and found that it was 5.0.1.18 [Aug 21 2009]. The update notification is therefore for a newer version, or so it seems. Can anyone help with reasons why it wont install, or give me some pointers how to get round whatever is preventing the installation. I don't want to have to keep downloading 250 mb files every night if I can help it.
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Mar 10, 2010
I have had a Blackberry 8100 for a while. All worked well with my old Pentium 4. I have moved ovet to an i7 processor and Windows 7. I have read a few messages on here and have corrected the USB power problem. I have downloaded and installed Drivers DM4.5_B13 and now the connection is seen by DM. I have a problem now that some of the program is in English and some is in another language! I'm guessing it's Arabic or similar. Things like Microsoft Outlook Takvim and in the fields section one side says Title and the other says Unvan or Address on one is Eposta Adres.
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Apr 27, 2010
I know that one of the solutions for installing the MTP driver is to change your usb connection to Mass Storage and delete a folder in the private folder but i can't find it in the private folder! plenty of other folders with lots of digits but no 10208913 folder.
I have just given up and started using WMP in mass storage but it means i can't transfer actual playlists, the songs are transfered but i have to make a playlist manually on my phone which can get real tedious.
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Mar 16, 2010
I have a nokia 5800 and when trying to install nokia ovi player on my windows xp computer installation fails.
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Apr 27, 2010
i know that one of the solutions for installing the MTP driver is to change your usb connection to Mass Storage and delete a folder in the private folder but i can't find it in the private folder! plenty of other folders with lots of digits but no 10208913 folder.
I have just given up and started using WMP in mass storage but it means i can't transfer actual playlists, the songs are transfered but i have to make a playlist manually on my phone which can get real tedious.
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Sep 29, 2011
My phone downloaded the update and restarted. It "installed" the update and restarted again. (Saw the little android and progress bar)
After the restart, a popup came up saying "update failed"
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May 4, 2011
I've installed the MotoHelper driver 4.9, and rebooted. Restart the Windows 7 machine.. When I plug in the xoom it says installing usb driver and then says MTP USB device failed to install. Not only that, then my external wireless Microsoft Keyboard with usb bluetooth tranceiver and wireless mouse (non-bluetooth) with usb tranceiver both fail to operate. Seems like there is some conflict.
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May 17, 2010
I've got a BB9700, Bold 2.At home, Outlook, it syncs happily. At work, with Lotus Notes, it crashed when "updating the devide calendar". There was no issue a few months ago doing exactly the same thing.I'm not sure if it's related, but for some stupid reason I installed Facebook and accidently got the calendar to sync with facebook. I have now removed all entries for the Facebook calendar and al the Service book for Facebook calendar, so it now doesn't appear anywhere.
Facebook is blocked by works firewall, so I therefore assumed that was the problem, hence deleting all my calendar entries associated to Facebook.I've tried syncing with both Bluetooth and the cable.
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Feb 17, 2010
I am new to the community and would appreciate any assistance. I have two recent problems for which I am seeking troubleshooting advice. The priority problem is mentioned first below.I've just encountered this error message, "For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base" when attempting to sync my Curve 8320. I use a Mac, and I haven't run into any difficulties syncing since downloading the newer version of the Desktop Manager for Mac in Dec/Jan. I haven't been able to download the latest update though. I did see an early post by someone with the same difficulty, but I was unclear of the question posed, and thus I am hopeful for potential suggestions for resolution.The additional problem I've recently experienced is that I can't compose an SMS/MMS message. I can only reply to someone's message. When I try to simply send one, the screen defaults back to the list of messages. Please Note: I do not have wireless on my phone. I utilize Blackberry Desktop Manager Version 1.0.1 .Please also note that I am not able to access electronic messages daily but will attempt to return any responses/inquires as quickly as possible.
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Apr 27, 2010
Hi when i want to sync my 9700 i am always getting the same unkown error message..DTM is version is 5.0.1.37 The 9700 is up2date as far as dtm is telling me.
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Sep 8, 2011
When I connect through the USB to Ovi Suite software the phone is recognizes but the connection is not fully established. The Support Software fails to install and the C Memory appears full whereas when I view device information about 320 MB is still free out of 471 total device memory.
Also downloading software completes successfully but through the application manager installing the software returns an error that the file is corrupt.
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May 18, 2012
IOS 5.1.1 will not install on my Iphone 4S. It fails to verfiy the download and fails to install.
Info:
iPhone 4S, iOS 5.1.1
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Sep 14, 2010
Has this happened to anyone else?Yesterday I received a notification about a software update. I was advised to carry out the update via a PC which I did. Followed the instructions to the letter. Installed the Update Service, downloaded the software and the installation began. After several minutes I was told the installation was unsuccessful and now my phone will not turn on. There is no OS so my phone is completely useless.Is there any way to roll back the failed installation to the previous software version?I have only had the phone 3 months
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Mar 30, 2010
I've tried a clean uninstall and reinstall the Blackberry Desktop Software version 5.0 and keep getting this message Desktop Mgr exe: Application error - Instruction at "0x004e6535" referenced memory at "0x04480013". The memory could not be read.
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Jan 8, 2012
I am unable to install the latest Ovi Music. I am using Vista. The download fails. I have tried deleting every thing Nokia and tried several fixes as listed. I am unable to uninstall Nokia Multimedia Common Components as it states another version of this product is already installed.
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Aug 20, 2011
I have a Nokia N8 with Symbian Anna. I purchased QuickOffice Pro from Ovi Store and it downloads but then fails to install. The trial version from the QuickOffice site also fails to install. Before I purchased QuickOffice I deleted the version of QuickOffice that came with Symbian Anna.Now I am left with no QuickOffice even though I have paid for it.Can someone suggest what I should do so I can install the QuickOffice Pro that I have paid for.
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Jul 24, 2011
I have an H720 that although recognized as such by Windows 7 when it tries to install drivers it fails. Anywhere I can find these drivers myself?
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Sep 19, 2011
I cant install any apps with smart installer as installation fails. i tried to download Nokia Play To or 4s quick beta.
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Jul 1, 2011
Synchronization fails because of "Error Encountered. Error Code - 0x80043ac9 Check Documentation" This is when syncronising with Outlook Address Book.... this happens at 1916 of 1990 Records...How can I fix this?
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Aug 16, 2010
I duly upgraded to Blackberry Desktop Software 6 when notified by automatic update check. Unfortunately, I had to downgrade back to 5.0.1 as I could not complete Organizer synchronization - I kept getting an error message saying that an unknown error had occurred. There didn't seem to be any log files I could look at to see what might be causing the problem.
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May 30, 2012
I am having iPhone4, I upgraded it from firmware 4.1 to 5.1. iTunes Successfully upgraded the firmware but fails to restore my data. I am lost with everything, no contacts, no applications, no emails. When I click on the Continue Restore button it immediately give error "An Error Occoured while restoring this iPhone (-50)"
Info:iPhone 4, iOS 5.0.1
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Sep 24, 2010
i tried uploading to Internet. no dice. it looks like it's sending the file, it gets to 100% complete, and then it fails with an error 401 - unable to connect to server. i tried using bluetooth - i bought a targus bluetooth adapter for my pc. i can send stuff to the torch, but i cannot receive anything. it just sits there at 'sending', but nothing ever happens. progress bar doesn't move. i tried using email - i get an error b/c the 33 mb file is too large to send.
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Jun 17, 2012
I have an iPhone from Verizon which will not update to 5.1.1. The software update is listed in Settings > General > Software Update on the phone. When I click "Install Now", I accept the license agreement, the phone 'verifies' the update and then I get a dialog box with "Unable to install Update. An error occurred installing IOS 5.1.1" And that's it - no dice. My phone is *not* jailbroken and my network connection works fine.
Info:
iPhone 4, iOS 5.0.1
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Mar 21, 2010
I am running Win 7. Just can't seem to get the desktop software installed without the Error 1406 coming up. I have tried doing a clean uninstall a few times but still can't get done. I have no trouble with getting it done in XP on my other compters!
Here's the full Error message:
Could not write value discription to key SoftwareMozillaPlugins@Rim.com/webSLLauncher,
version =1.0. Verify that you have sufficient access to that key or contact your support personnel.
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