BB Desktop Software :: Desktop Software 6 Not Working - Unknown Error Condition Occurs During Sync

Aug 16, 2010

I duly upgraded to Blackberry Desktop Software 6 when notified by automatic update check. Unfortunately, I had to downgrade back to 5.0.1 as I could not complete Organizer synchronization - I kept getting an error message saying that an unknown error had occurred. There didn't seem to be any log files I could look at to see what might be causing the problem.

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BB Desktop Software :: 9700 Desktop Manager Gives Unknown Error

Apr 27, 2010

Hi when i want to sync my 9700 i am always getting the same unkown error message..DTM is version is 5.0.1.37 The 9700 is up2date as far as dtm is telling me.

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BB Desktop Software :: 9700 Sync Error On Desktop Mgr When Syncing Calender

May 17, 2010

I've got a BB9700, Bold 2.At home, Outlook, it syncs happily. At work, with Lotus Notes, it crashed when "updating the devide calendar". There was no issue a few months ago doing exactly the same thing.I'm not sure if it's related, but for some stupid reason I installed Facebook and accidently got the calendar to sync with facebook. I have now removed all entries for the Facebook calendar and al the Service book for Facebook calendar, so it now doesn't appear anywhere.

Facebook is blocked by works firewall, so I therefore assumed that was the problem, hence deleting all my calendar entries associated to Facebook.I've tried syncing with both Bluetooth and the cable.

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BB Desktop Software :: Desktop Redirector Error After Update / Desktop Manager 5.0.1

Mar 29, 2010

After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.

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BB Storm :: Outlook Sync "unknown Error" After Upgrading To Desktop Software To V6.0.0.43?

Dec 3, 2010

Upgraded my Storm 2 9550 to v5.0.0.1015 and desktop software to v6.0.0.43. Media sync's fine. No sync with any Outlook conduits. I receive an Intellisync "unknow error" dialog box and the sync completely shuts down. Can't change any of the configuration settings as well. Receive the same "unknown error".

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IPhone 4 :: Could Not Restore - Unknown Error Occurs (2)

Sep 10, 2014

I have an iPhone 4 and it says a message that I have to restore the thing for it to receive messages and calls so I followed the warning message and when I restore my iphone the progress bar stuck in the middle and itunes says it could not restore the iPhone because an unknown error occurs error (2). My itunes has the latest version, no problem but that unknown error (2) itunes is saying. I searched the net for solutions but I can't find any.

Info:
iPhone 4, iOS 7.1.2

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BB Desktop Software :: Desktop Manager 6 / Incorrect Last Sync / Backup Time

Aug 22, 2010

I've been using DM6 for the last week or so and am very disappointed. It does not seem to remember the last time that I synced or backed up. The only time it remembers is the first time I synced my BB with it. Not such a big issue for syncing, but I like my BB to backup weekly...so once a week has passed after the first sync, it wants to back up every time.

DM 5.0.1 worked flawlessly, but since I am using Outlook 2010, I can't go back.Come on RIM, you can do better than this.Any suggestions on how to get DM to remember when it actually backed up or synced?

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BB Desktop Software :: 9700 - Desktop Manager Crashing When Sync

Jun 18, 2010

At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?

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BB Desktop Software :: Desktop Wont Sync With Bb Curve 8520

Aug 9, 2010

I am trying to sync my BB with my desktop software. I was advised the only way i could get music on my BB was to take the memory card out the phone use an adapter to put music on then put the memory card back in BB.

Surely when i connect my BB to my laptop with the desktop software on it, i should be able to see the music and pictures that are on my phone, or should i not??

I have gone into the options menu on the screen and had a look at my memory, and it is telling me "Media Card cannot be read. Verify that the memory card is properly inserted, formatted and not corrupted".

I have also made sure that Mass Storage support is on, along with Media Card Support, but i still cant see anything.

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BB Desktop Software :: Desktop Manager For Mac Error Message KB19454

Feb 17, 2010

I am new to the community and would appreciate any assistance. I have two recent problems for which I am seeking troubleshooting advice. The priority problem is mentioned first below.I've just encountered this error message, "For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base" when attempting to sync my Curve 8320. I use a Mac, and I haven't run into any difficulties syncing since downloading the newer version of the Desktop Manager for Mac in Dec/Jan. I haven't been able to download the latest update though. I did see an early post by someone with the same difficulty, but I was unclear of the question posed, and thus I am hopeful for potential suggestions for resolution.The additional problem I've recently experienced is that I can't compose an SMS/MMS message. I can only reply to someone's message. When I try to simply send one, the screen defaults back to the list of messages. Please Note: I do not have wireless on my phone. I utilize Blackberry Desktop Manager Version 1.0.1 .Please also note that I am not able to access electronic messages daily but will attempt to return any responses/inquires as quickly as possible.

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BB Desktop Software :: Desktop Sync Has No Outlook Link

Aug 18, 2010

I am using a Blackberry Torch and have the newest version of the Desktop Software (v6).When I try to setup my synchronization it gives me options for ASCII and Yahoo but not Outlook.What can I do? I have installed the software on several other laptops with their Blackberry Bold (both 9000 and 9700) and this hasnt been an issue.I have uninstalled and reinstalled the software but with no new luck.

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BB Desktop Software :: Desktop Will Not Sync With Outlook 2010

Jul 23, 2010

I was told by a tele help agent at AT&T that Blackberry Desktop sync software was not able to be used if you are using Windows 7. I find this hard to believe but would really like to quit wasting time finding an answer if Blackberry does not support the new OS.I am also using Outlook 2010 with Windows 7 Premium and cannot get the Blackberry Desktop to sync with Outlook 2010 during set-up.I can't believe Blackberry didn't know a new Outlook was coming out and syncing would be one of those key tasks.

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BB Desktop Software :: Cannot Get Desktop Manager To Sync With Handheld?

Jun 8, 2010

I have a Blackberry 8330 curve that was purchased in October 2008.I loaded the Desktop Manager software from the disk that came with the phone. For a long while I was able to synche my calendar on the phone along with tasks, addresses,etc to outlook. Occasionally after finishing an error box would come up the Blackberry had detected an error and did I want to report it. I closed out the box since I was done working. About a week ago I was no longer able to synch and this error box would come up immediately. I have tried removing the software and downloading the version 5.0 software, hard re-setting the phone (which almost worked). I have updated to Internet Explorer 8 but this problem occured earlier as well.Last night I was able to back-up the device and set synchronization settings after the hard reset of the phone but now I cannot do anything. Desktop Manager opens fine, connects to my blackberry fine but as soon as I hit "Synch" it pops up the error message and whether I hit debug, don't send a report or send a report it closes me out completely.

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BB Desktop Software :: Desktop Manager Exe: Application Error

Mar 30, 2010

I've tried a clean uninstall and reinstall the Blackberry Desktop Software version 5.0 and keep getting this message Desktop Mgr exe: Application error - Instruction at "0x004e6535" referenced memory at "0x04480013". The memory could not be read.

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BB Torch :: Sync Error When Using Desktop Manager

Apr 14, 2012

I cannot sync my Outlook calendar when using BB desktop Manager. I get a error message pop up window saying "Intellisync" "Connector error" The the synchronization is cancelled.

I am on a personal contract and this is not connected through BB enterprise. My e-mail accounts are fine and I get these on my BB

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BB Desktop Software :: Unable To Sync / Getting Runtime Error

Aug 3, 2010

I'm a newbie in here and need help. So, to keep a long story....long. Recently Dell recalled my hard drive and sent out a new one. Previously I was running XP Pro/Outllook '03/with an 8820 and BB Desktop 4.6 flawlessly. Now, with the new hard drive I am running Vista Business (32bit)/Outlook '03/with a brand new Bold 9700 (T Mobile) and BB Desktop 5.0.1. I am unable to setup intellisync with outlook. When setting up sync, I get through all the motions and get a "Runtime error", "Unable to find system in table file". I searched all over the internet and did everything that I could find for this to no avail. I reset the connection in dos per the tech guide on here, it didn't work. I did the clean install with removing registry entries (with all available BB Desktop versions, 4.6 - 5.01) none worked. I need to be able to sync my contacts and calendar! Is there a BB tech line number?

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BB Desktop Software :: Calendar Sync - Unexpected Error

Feb 19, 2010

When trying to sync my blackberry 8130 with microsoft office outlook (2003) using desktop manager 5.01 when reading the calendar it crashes with the message above. When going to the PtTrace.log in the intellisync folder on the pc I get the following message:

09:43:54.189: Phase=20, User=31ABF1F6: Reading data from Microsoft Outlook Calendar
Fri Feb 19 09:44:37 2010: Error Bad Field Flag in Recur Blob 0x0100.0 at .ms_recur.cpp line 1844

How to find this calendar event so I can delete it?

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BB Software :: Error Message Trying To Sync 9700 With Desktop?

Jun 7, 2010

I received error message 0x80043ade when trying to sync my Bold 9700 with my Acer Aspire 6920, running Windows Vista and the latest Java 6.20.Anybody out there had the same problem.The desktop software recognised my Blaxkberry and ran a data backup before I tried to run Intellisync.

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BB Curve :: Line 140 Error Stops Sync Desktop Software V5

Jun 4, 2012

I keep getting a Line 140 error when I sync my blackberry and it stops the sync.
[Error Log] .....

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BB Desktop Software :: Sync Error With Outlook After Installing ACT 2010 On PC

Jul 29, 2010

I recently upgraded ACT 2005 to ACT 2010, along with getting a new server and firewall. Once the new server and firewall were up and running, I needed a new user profile on my PC. After doing this, I can no longer sync my Blackberry Tour. Desktop Manager recognizes the device, but every time I hit the sync button I get an "unknown error" message.

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BB Desktop Software :: Sync Tasks To Outlook Time Error

Feb 22, 2010

When i sync my blackberry to outlook all the tasks go into my phone as a time of 0:00 (midnight) Whereas my tasks all have proper times for them set in outlook? I have around 4000 tasks and this is really a major problem !Is there something i am doing or is this an issue that can be fixed?

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BB Storm :: New Desktop Sync Download Not Working?

Feb 15, 2012

Downloaded the new desktop software ver 7. will not complete sync just states processing sync preview. Had to remove old version and add new ver 7 would not update automatically.

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BB Desktop Software :: Media Sync Error When Importing Alum Artwork

Jan 6, 2010

I'm getting an Itunes busy error message at the same point each time when importing Album Artwork. It always occurs when process 3300/3915 files. Can someone help me determine which file in my library is causing the problem?

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BB Desktop Software :: Media Sync Stopped Working

Jun 23, 2010

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: blackberry media sync.exe
Problem Signature 02: 3.0.0.36
Problem Signature 03: 4b2ab1b7
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a275af7
Problem Signature 07: 344b
Problem Signature 08: 15a
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

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BB Desktop Software :: Desktop Redirector With Desktop Manager 6?

Aug 10, 2010

A client of ours had upgraded his version of Desktop manager to 6 from 5.something.There is no more link for the Redirector under START - PROGRAMS - BLACKBERRY..The icon for the redirector still shows up in his start menu, however, it says that it's not started.Where can I find the software with the new desktop manager? I've tried reinstalling the desktop manager already but still cannot find it, nor were there any options during the installation to include it.

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BB Tour 9630 :: Error 0x80043ade - SYNC - With Outlook 2010 And Desktop Softwear

Aug 15, 2010

I am receiving error message 0x80043ade when I try to configure my Tour with the new desktop manager and my Microsoft Office 2010 Outlook. I have Windows 7 OS.

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BB Desktop Software :: Installing Desktop Software / Error 1406 Coming Up

Mar 21, 2010

I am running Win 7. Just can't seem to get the desktop software installed without the Error 1406 coming up. I have tried doing a clean uninstall a few times but still can't get done. I have no trouble with getting it done in XP on my other compters!

Here's the full Error message:
Could not write value discription to key SoftwareMozillaPlugins@Rim.com/webSLLauncher,
version =1.0. Verify that you have sufficient access to that key or contact your support personnel.

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BB Curve 8300 :: Media Sync Not Working With New Desktop Manager?

Aug 29, 2010

Carrier: Verizon
Blackberry Curve 8330
Recently I upgraded my Desktop Manager to Version 6.0.0.40 and now I can't transfer media files to my Curve 8330.One thing I tried was to update my device OS to 4.5.0.175, this did not work.The DM shows that Media Options are not available,that I have to trun on mass storage mode from the device.Under the options menu on my 8330, I open Media Card and sure enough Media Card Support is On, Mass Storage Support is On, and Auto Enable Mass Storage Mode is On (I've tried when I switch to Prompt, but that did not work either).I've removed the media card, reinserted it, reformatted it, made sure it was recognized by my device (it is), so obviously the problem is with the Desktop Manager. With previous versions, I had no problems with Media Sync, only with the new DM version. The DM will recognize my device when plugged in via USB and I can sync my Organizer with no issues.What else can I try to get my DM - Media Sync to work with my 8330?

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BB Torch :: Error Message Desktop Software Has Stopped Working?

Feb 24, 2012

When trying to sync I get a windows error that says BBerry Desktop Software has stopped working.I have uninstalled and installed twice and doesnt clear the problem.Windows does not provide further detail on the issue with the error, it just closes the desktop manager.For other models of BBerry I ready it could be a conflict with the SD media card, but I tried disabling it and I still get the same error.I didnt do any major installs to my laptop, It just suddenly started giving me this error. Although I know 2 days ago Windows 7 did an automated update of installs on the laptop.

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BB Desktop Software :: Media Sync - Error Message / Doesn't See ITunes Library / Playlist

Jan 22, 2010

When I start the Media Sync program on my XP machine I immediately get a pop up that says the program has encountered an error and needs to close. It is the most recent version. This problem seems to not to be affected by whether or not Media Sync is started alone or through the Desktop manager.

However, the program opens, and acts like it is running anyway. (Just ignore the pop up.) A week ago, it was seeing my iTunes library and I could use it to put music from a playlist onto my Tour. Now, however, it does not see the iTunes library/playlist. It says it my library contains no songs. Sometimes, multiple attempts to start it it, it will see them, but then I cannot click the boxes that allow me to choose the playlist to sync them to the BB.

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BB Desktop Software :: 9520 - Desktop Software - 4.2.2 - File Error

Jul 11, 2010

I have problem when installing desktop software 4.2.2 (file error),BB 9520

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