BB Desktop Software :: Media Sync - Error Message / Doesn't See ITunes Library / Playlist
Jan 22, 2010
When I start the Media Sync program on my XP machine I immediately get a pop up that says the program has encountered an error and needs to close. It is the most recent version. This problem seems to not to be affected by whether or not Media Sync is started alone or through the Desktop manager.
However, the program opens, and acts like it is running anyway. (Just ignore the pop up.) A week ago, it was seeing my iTunes library and I could use it to put music from a playlist onto my Tour. Now, however, it does not see the iTunes library/playlist. It says it my library contains no songs. Sometimes, multiple attempts to start it it, it will see them, but then I cannot click the boxes that allow me to choose the playlist to sync them to the BB.
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Jan 6, 2010
I'm getting an Itunes busy error message at the same point each time when importing Album Artwork. It always occurs when process 3300/3915 files. Can someone help me determine which file in my library is causing the problem?
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Jun 7, 2010
I received error message 0x80043ade when trying to sync my Bold 9700 with my Acer Aspire 6920, running Windows Vista and the latest Java 6.20.Anybody out there had the same problem.The desktop software recognised my Blaxkberry and ran a data backup before I tried to run Intellisync.
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Jan 24, 2010
Since upgrading to Version 5.0.1 neither the media manger nor blackberry media synch now work. the media manager always prompts to install and downloads but then does nothing. The blackberry media sync gets so far after launch the gives an error message. I have tried uninstalling and reinstalling a number of times but cannot get the media manager to install so cannot now get any media off my phone or on to it. Any ideas anyone?
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Jul 31, 2010
I have Storm (9500) and I've been trying for a few hours to transfer photos from my media card to my PC. Every time I connect to Media Sync with my Storm, I receive a messages saying my device is not recognised and to make sure the card is inserted correctly etc. here is what I have done and I still receive the same message -
Taken out the media card and reinserted it
Taken out the battery and reinserted it
turned all the settings in (Options Memory) to on
Auto Enable Mass Sttorage Mode when Connected is set to Yes
Tried connecting to all USB ports on the PC ( I have 4)
PC OS is Windows 7
I've checked for all possible updates on BlackBerry Software (Device and Desktop and Media Sync) I have a completely updates Storm in terms of Software.
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May 19, 2010
Here is what I would like to do and did in the past with Media player and my HTC Touch Pro 2 - I created an auto playlist that selects songs that have NOT been listened to, a playcount less than one. (it doesn't show up in the desktop manager for media sync) I would like to be able to listen to stuff (causing a play count of one on the phone), and then when I re-connect to the computer have media player remove what has a play count of more than zero. This had some success with my HTC Touch Pro 2. It appears to NOT work on my 8530, it looks like NOTHING gets removed from the phone and there is no "auto" about it. The memory card is full, I listened to songs, re-connected to the computer and it appears that media player sees that the card is full and does nothing.I have had my 8530 1 DAY and have gotten many answers here from previous threads.
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Dec 12, 2014
I forgot passcode on my iphone5 and tried to restore it through itunes on my PC. However it gave me an error message saying that that my phone could't be restored due to an unknown error. Now my phone does't turn off and it doesn't sync with itunes.
Info:
iPhone 5, iOS 7.1.2
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May 4, 2012
I'm getting the "iphone could be synced because the sync session failed to start" I have read the previous posts on this subject, which have been focussed on beta versions. This is a new problem I'm having.I've updated to the latest iTunes offered to my MBP running 10.6.8. My itunes is 10.6.1 (7) and my iphone is 5.1 ith no updates avail. I thought it may be due to not having enough free space on the iphone so I'm deleting many photos and voicemails, memos, etc, but deleting them is not working. I wanted to sync/back them up and then delete.
Info:
iPhone 4, iOS 5.1
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Dec 23, 2011
When I am trying to sync music from Itunes to my Photon through the Motorola Media Link software I get a error message after all the music files have transfered. The message says that the MLL has stopped working. None of the music ends up on the phone.
I have updated the Motorla Media software and as far as I know my phone is up to date.
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May 5, 2012
I'm unable to sync a playlist from itunes to my iphone. I also tried to create the playlist on my iphone and transfer it to itunes but it will only sync a few of the songs on my playlist to itunes and then it deletes the rest of the songs from my playlist on my iphone.
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Aug 10, 2011
I am having major problems with the media player. First it wouldn't let me add music to the playlist I kept getting an error message now it won't even let me create a new playlist.
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May 17, 2010
I've got a BB9700, Bold 2.At home, Outlook, it syncs happily. At work, with Lotus Notes, it crashed when "updating the devide calendar". There was no issue a few months ago doing exactly the same thing.I'm not sure if it's related, but for some stupid reason I installed Facebook and accidently got the calendar to sync with facebook. I have now removed all entries for the Facebook calendar and al the Service book for Facebook calendar, so it now doesn't appear anywhere.
Facebook is blocked by works firewall, so I therefore assumed that was the problem, hence deleting all my calendar entries associated to Facebook.I've tried syncing with both Bluetooth and the cable.
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Feb 17, 2010
I am new to the community and would appreciate any assistance. I have two recent problems for which I am seeking troubleshooting advice. The priority problem is mentioned first below.I've just encountered this error message, "For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base" when attempting to sync my Curve 8320. I use a Mac, and I haven't run into any difficulties syncing since downloading the newer version of the Desktop Manager for Mac in Dec/Jan. I haven't been able to download the latest update though. I did see an early post by someone with the same difficulty, but I was unclear of the question posed, and thus I am hopeful for potential suggestions for resolution.The additional problem I've recently experienced is that I can't compose an SMS/MMS message. I can only reply to someone's message. When I try to simply send one, the screen defaults back to the list of messages. Please Note: I do not have wireless on my phone. I utilize Blackberry Desktop Manager Version 1.0.1 .Please also note that I am not able to access electronic messages daily but will attempt to return any responses/inquires as quickly as possible.
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Apr 21, 2012
Many albums and songs in my iTunes library don't appear on my iPhone - including many that I copied from CDs I own.
Info:
MacBook Pro 1.83 GHz Intel Core Duo, Mac OS X (10.6.5), 2 GB SDRAM; iPhone 4G
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May 6, 2012
I wasn't sure if I should post this under iPhone or iTunes so forgive me if this is in the wrong place. Basically, there are discrepancies between my iTunes library and what's on my iPhone. Yes, everything is checked and I know how to sync. I also understand all the nuances of artist names, genres, etc. It appears that all of the music is there, but it doesn't all show up when sorting my artist, song or album. Here are 2 examples:
I have 2 Amy Winehouse records in my iTunes library; Back to Black and Lioness. Both records are also on my iPhone. However, when I pull the list of records by ARTIST only Lioness shows up. To find Back to Black, I have to sort by ALBUM and then I can find it. I have 4 Norah Jones records in my library; Come Away with Me, The Fall, Little Broken Hearts and Not Too Late. All records are also on my iPhone. However, when I sort by ARTIST only 3 of the records appear (the Fall is missing). If I sort by ALBUM, it is there.
These are 2 examples, but there are several more. This is very annoying because I can't always remember the name of records but I do remember the artist, of course. I have tried re-syncing. I have looked very carefully at the artist name to make sure they all appear EXACTLY the same...they do. No spaces, nothing.
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Jun 30, 2012
In order to free up space on my IMac, I have moved all my itunes music to a portable hard drive. I ended up deleting the itunes library folder at the same time and consequently changed my defaulted itunes to the library folder within the hard-drive (which is attached to the computer at all times).
When launching itunes from the icon on the desktop, it launches the itunes within the hard-drive.
My issue now, is that I cannot transfer any of the music purchased in my i-phone to my i-tunes as it states the phone is synced to another library.
Is asks whether I want to sync it to the new one but I gather I will lose everything currently on my phone?
First, if I do proceed to sync it will it from now on sync to this itunes library and is there any way I can attempt to save the stuff already on it? Including music I've purchased from the i-tunes store and all my contacts?
Info:
iPhone 4
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Jun 23, 2010
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: blackberry media sync.exe
Problem Signature 02: 3.0.0.36
Problem Signature 03: 4b2ab1b7
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a275af7
Problem Signature 07: 344b
Problem Signature 08: 15a
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
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May 12, 2012
how do I sync my apps to my itunes library, it is saying that it will erase all my apps on the phone and replace with library. I want it to be the apps on my phone...
Info:
iPhone 4
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May 20, 2012
After I sync my IPhone, why don't songs on my phone appear in my Itunes Library on my PC?
Info:iPhone 3G
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Jun 26, 2012
I have two I phones an old 3G and 4S.I use the 4S in the US and I planned to unlock the 3G in order to use it in France.I have itune on my computer and I would like to know if I can sync my two iphones on the same itune?
Info:
iPhone 3G
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Jun 1, 2014
The laptop I had my iTunes on recently quit on me. I created a new user account on a desktop and proceeded to log into my iTune account. When I plugged in my phone it told me to "removed and erase" to sync the computer with my phone. I figured it would add all the music to the library on the computer. I agreed and all the music from my phone went in the library, however it was all removed from my phone. I tried to sync it up, and when I try it tells me there's nothing in my library to snyc except a recently added CD. Now I have no music on my phone, and only 2 GB of the 19 GB I had on my previous library.
Info:
iPhone 5s, iOS 7.1.1
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Sep 8, 2014
unable to sync my iphone 4s with my itunes library.
Info:
iPhone 4S, iOS 7.1.2
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Aug 29, 2010
Carrier: Verizon
Blackberry Curve 8330
Recently I upgraded my Desktop Manager to Version 6.0.0.40 and now I can't transfer media files to my Curve 8330.One thing I tried was to update my device OS to 4.5.0.175, this did not work.The DM shows that Media Options are not available,that I have to trun on mass storage mode from the device.Under the options menu on my 8330, I open Media Card and sure enough Media Card Support is On, Mass Storage Support is On, and Auto Enable Mass Storage Mode is On (I've tried when I switch to Prompt, but that did not work either).I've removed the media card, reinserted it, reformatted it, made sure it was recognized by my device (it is), so obviously the problem is with the Desktop Manager. With previous versions, I had no problems with Media Sync, only with the new DM version. The DM will recognize my device when plugged in via USB and I can sync my Organizer with no issues.What else can I try to get my DM - Media Sync to work with my 8330?
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Apr 8, 2010
I'm running v5.0.1 of the DM.Memory/Storage card options are all set to on. When I click Media Sync, the BB momentarily flicks then reverts back to the previous display. Media Sync, animates with the left and right arrows, then eventually times out with the 'did not recognize device' message.The device does not appear in Windows 7 Explorer.
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May 1, 2010
I've seen this many times on these threads but I have not seen any answers. Whenever I try to use media sync (3.0 i believe it is) it all works fine until i press the sync button, windows 7 will then ask me if i want to scan and fix the media card i have installed and then media sync will come up with the error message 'some files were not transferred. there was insufficient space or the blackberry device was disconnected.' When i scan it nothing is wrong and then when i try to sync it again, the exact same thing happens, in the same order.
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Apr 1, 2010
have had my Pearl Flip for less than 6 months. The Desktop Manager & Media Sync have NEVER worked completely, even ater many, many uninstalls and re-installs.
BB Pearl 8220 Flip
EDGE Wi-Fi
v 4.6.0.222 (Platform 4.1.0.80)
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Jun 12, 2012
My Macbook OS X 10.6.8 will not recognize my new iphone 4S - therefore I can't get my itunes library to sync up.I have dowloaded the new version of itunes, restarted the computer, restarted the phone, etc.
Info:
iPhone 4S
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Jun 13, 2012
how do i sync my music from the itunes library BACK to my iphone? all the music disappeared about the iO5 update?
Info:
iPhone 4, iOS 5
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Jul 1, 2012
All of a sudden my iTunes library won't synch between my iphone and my iMac.
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Jun 30, 2012
Recently I started using my iPhone on a new iTunes on my laptop. I have been getting songs and using the autofill button to sync all the new songs I am downloading. However, after I downloaded one song and I pressed the autofill button, iTunes gave me a message that read, "iTunes cannot add any songs to the iPhone "____'s iPhone" because no songs in the iTunes library can be copied to this iPhone."
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Jan 15, 2010
I got a new or rather refurbed phone when my 6 week old 9550 lost its ear/headset speaker. i have the lastest desktop software for os x and the lastest os on the 9550. I am also running the latest 10.5 updates for my powerbook. i got everything straighted out accept for the music sync. i had about 10-11 gigs of music on it. syncing just fine. since the new phone no matter what i do it ties to sync my entire library everytime i try to sync it.i have an itunes playlist just for it, i have renamed that. i always set it to sync just to that. i even knocked the playlist down to about 1.7 gigs. so no no matter if i delete all music, select and un select the playlist i want and only that, turn music syncing on, try, clear, wipe turn off sync, on try again nothing.point is no matter what i do. i set it to sync to one playlist and it ends up trying to do my entire library everytime.it has been this way since the new phone. please someone help. everything else seems to work just fine with the syncs. contacts are a little dumb but it sends one way from the comp. that im fine with and was a problem on first pohone.
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