BB Desktop Software :: Media Sync And Media Card For Storm
Jul 31, 2010
I have Storm (9500) and I've been trying for a few hours to transfer photos from my media card to my PC. Every time I connect to Media Sync with my Storm, I receive a messages saying my device is not recognised and to make sure the card is inserted correctly etc. here is what I have done and I still receive the same message -
Taken out the media card and reinserted it
Taken out the battery and reinserted it
turned all the settings in (Options Memory) to on
Auto Enable Mass Sttorage Mode when Connected is set to Yes
Tried connecting to all USB ports on the PC ( I have 4)
PC OS is Windows 7
I've checked for all possible updates on BlackBerry Software (Device and Desktop and Media Sync) I have a completely updates Storm in terms of Software.
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Jan 24, 2010
Since upgrading to Version 5.0.1 neither the media manger nor blackberry media synch now work. the media manager always prompts to install and downloads but then does nothing. The blackberry media sync gets so far after launch the gives an error message. I have tried uninstalling and reinstalling a number of times but cannot get the media manager to install so cannot now get any media off my phone or on to it. Any ideas anyone?
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Aug 12, 2010
Ok, media card was working fine, had alot of work pictures stored on it and was becoming a hassle to hunt through all of them to find what I wanted. So, I inserted media card in computer and transfered what I wanted to a folder on the computer. Then I formatted the card using the computer. When I put the card back into the phone, the phone knows its there, but I must have wiped the card completely as none of the folders for video, pics, etc. are on it anymore. If I take a picture and go to find it, the media card does not even show up, just device memory.
Does anybody have a remedy for this? I already tried formatting the card in the phone but that didn't work. The phone is telling me in the memory options that 1.8GB is free, so I know it works, it just lost the folders or whatever........
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Apr 30, 2011
my Storm lead me to this place. I am having problem with "Error 523" & my phone is not working. I also need to know : How to browse media file "pic, avi, mp3" in my desktop after backup.
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Jun 23, 2010
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: blackberry media sync.exe
Problem Signature 02: 3.0.0.36
Problem Signature 03: 4b2ab1b7
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a275af7
Problem Signature 07: 344b
Problem Signature 08: 15a
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
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Mar 11, 2010
Has anyone else experienced this. I have a BBStorm.
I did not know my media files were saved on my SD card. I thought they were saved on my device.
In the options, under Memory, it says Media Card cannot be read. Verify that the memory card has been formatted.
First I took the memory SD mini card 8G out and put it back in.
Still same message.
So then I went to Format and formatted it...as it asked me to do.
Error message came up. Saying Format Failed.
However all my files are gone.
I am so mad that my blackberry told me to ensure it was formatted. Everything is gone off my BB.
Is there a way to recover this data?
I haven't backed up my BB before.
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Jun 29, 2010
I am new here having jsut come from a BB Curve 8900 I love the speed of the new 9700 its a million times better. Anyway, I have a 2gb card installed but under the settings and memory section it says no card found. is there a way of getting it to reconise the card as my phone says its only got 90MB of internal memorey left which wont do me as I use it as a mp3 player as well.
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Aug 29, 2010
Carrier: Verizon
Blackberry Curve 8330
Recently I upgraded my Desktop Manager to Version 6.0.0.40 and now I can't transfer media files to my Curve 8330.One thing I tried was to update my device OS to 4.5.0.175, this did not work.The DM shows that Media Options are not available,that I have to trun on mass storage mode from the device.Under the options menu on my 8330, I open Media Card and sure enough Media Card Support is On, Mass Storage Support is On, and Auto Enable Mass Storage Mode is On (I've tried when I switch to Prompt, but that did not work either).I've removed the media card, reinserted it, reformatted it, made sure it was recognized by my device (it is), so obviously the problem is with the Desktop Manager. With previous versions, I had no problems with Media Sync, only with the new DM version. The DM will recognize my device when plugged in via USB and I can sync my Organizer with no issues.What else can I try to get my DM - Media Sync to work with my 8330?
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Apr 8, 2010
I'm running v5.0.1 of the DM.Memory/Storage card options are all set to on. When I click Media Sync, the BB momentarily flicks then reverts back to the previous display. Media Sync, animates with the left and right arrows, then eventually times out with the 'did not recognize device' message.The device does not appear in Windows 7 Explorer.
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May 1, 2010
I've seen this many times on these threads but I have not seen any answers. Whenever I try to use media sync (3.0 i believe it is) it all works fine until i press the sync button, windows 7 will then ask me if i want to scan and fix the media card i have installed and then media sync will come up with the error message 'some files were not transferred. there was insufficient space or the blackberry device was disconnected.' When i scan it nothing is wrong and then when i try to sync it again, the exact same thing happens, in the same order.
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Apr 1, 2010
have had my Pearl Flip for less than 6 months. The Desktop Manager & Media Sync have NEVER worked completely, even ater many, many uninstalls and re-installs.
BB Pearl 8220 Flip
EDGE Wi-Fi
v 4.6.0.222 (Platform 4.1.0.80)
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Jan 15, 2010
I got a new or rather refurbed phone when my 6 week old 9550 lost its ear/headset speaker. i have the lastest desktop software for os x and the lastest os on the 9550. I am also running the latest 10.5 updates for my powerbook. i got everything straighted out accept for the music sync. i had about 10-11 gigs of music on it. syncing just fine. since the new phone no matter what i do it ties to sync my entire library everytime i try to sync it.i have an itunes playlist just for it, i have renamed that. i always set it to sync just to that. i even knocked the playlist down to about 1.7 gigs. so no no matter if i delete all music, select and un select the playlist i want and only that, turn music syncing on, try, clear, wipe turn off sync, on try again nothing.point is no matter what i do. i set it to sync to one playlist and it ends up trying to do my entire library everytime.it has been this way since the new phone. please someone help. everything else seems to work just fine with the syncs. contacts are a little dumb but it sends one way from the comp. that im fine with and was a problem on first pohone.
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Aug 17, 2010
I was wondering if anyone else ran into this difficulty ... I just updated the Blackberry Desktop Software, and thank goodness it's stopped using Roxio bloatware to transfer my photos off of my phone (Pearl 8110). Unfortunately, the new MediaSync doesn't sync with the internal memory of my phone, so it appears that my photos are stranded for the moment. I was wondering if anyone else had run into this problem, and what solution you would recommend. I looked through the technical support docs, and I don't think I found anything that fits this.
1) Do I have to find an older version of the Blackberry Desktop software, transfer the photos, then upgrade again to the newest version with Media Sync and purchase a microSD card?
2) If I purchased a microSD card and installed it, would directing the camera to store on the microSD card automatically move over the photos I've already taken?
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Jan 6, 2010
I'm getting an Itunes busy error message at the same point each time when importing Album Artwork. It always occurs when process 3300/3915 files. Can someone help me determine which file in my library is causing the problem?
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Jul 29, 2010
Unit: Bold 9700. I run an HP P8600 Windows XP_SP3. All syncs including Media have worked fine...until now. Media Sync has instead, sunk. Have so far done this: Removed and reloaded DM. Removed and reloaded Media Sync (2x). Tried numerous usb ports and swapping usb cables (both original bb). Cleared check boxes from Power Management from usb root hub thingies, many Windows restarts, many battery pulls, ran calfix.exe. Media card is fine and mass storage is turned on. When BB connects, should it appear as a removable drive in My Computer? This is not happening. Problem is only with Media Sync.
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Aug 4, 2010
Media Sync Version: 3.0.0.39
PC OS: Windows 7
WIndows Media Player (WMP) Version: 12.7600.16415
BB: 9000, v4.6.0.304 (Platform 4.0.0.247)
I have Media Sync loaded fine. It reads my Windows Media Library just fine. When it loads the playlists/music for selection to sync, most show up as "Supported" in the Status column. However there are many that show up as "Not Found". Is there a file size limit or file name/path size limit that could be causing this? These are not DRM files. It happens to music that I have burnt from CDs and a given CD, for example, might have 13 songs on it and have only 4 of them show up as "Not Found". I'm not seeing anything like this in the forums.
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Oct 11, 2011
I work for a large Banking group. The Bank uses Vodafone as their provider (i have a work phone). Last week i needed to change my password which i did. But as luck would have it i made it so complicated i forgot what i changed it to. My IT dept unlocked the devise the following day BUT the MEDIA CARD is asking me for the password to access my pictures. I have no idea what my password (the one i changed to) is and therefore cannot see any of the pictures from my wedding or my kids. DOES ANYONE know how i can access my media card to see my pictures again.
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Apr 10, 2010
About a 2 months ago when I would connect my blackberry storm (the first Storm) to my computer via the USB cord that came with the phone, I was able to transfer music from my computer (itunes) to the blackberry through Blackberry Media Sync with no problems (open Blackberry Media Sync, connect blackberry to computer via USB, and Media Sync screen would change so that I could sync music to the blackberry storm). I didn't even have trouble installing Blackberry Media Sync back in December 2009
But now after I connect my Blackberry Storm to my computer, the Blackberry Media Sync screen does not change and continues to display "Please connect a Blackberry Device". I have tried these tips that I found online:
1.) restarting my computer (windows vista) several times
2.) updating/reinstalling Blackberry Media Sync and then restarting my computer
3.) reconnecting blackberry to computer, then opening Media Sync
4.) opening Media Sync first and then connecting blackberry to computer.
5.) installing BlackBerry USB and Modem Drivers (even though I can't find the USB driver for it under Universal Serial Bus Controller when I check in the Device Manager when you go to Control Panel - System and Maintenance - Device Manager, but I did find RIM Virtual Series Port v2 COM4 & COM5 when you check "devices by connection" under View in Device Manager) Or are RIM Virtual Series Port v2 COM4 & COM5 the drivers I'm looking for ?
6.) Going to Options (on blackberry) - Memory and making sure Media Card Support, Media Transfer Protocol (MTO) and Mass Storage Mode Support are set to "On", Encryption Mode is set to "None", and Auto Enable Mass Storage Mode When Connected it set to "Prompt" though I have tried "Yes" as well. It says I have 785MB of free Device Memory space out of 879MB of total Device Memory and 7.1GB of free Media Card space out of a total of 7.3GB of Media Card space.
None of the above tips and troubleshooting advice has worked. I have also checked the Blackberry Technical Solution Center but I haven't found anything from there that has helped either. I have found online forums/discussions including issues of people having "blackberry media sync cannot connect to the device" pop-up, but I haven't had this pop-up. The Media Sync screen just stays the same as if I never connected the blackberry storm to my computer in the first place even though my blackberry storm is charging via the computer.
Is there something I'm missing or haven't done yet? What should I do?
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Nov 12, 2010
I have a Storm 9530 and I just downloaded Kindle. No issues on the install and I bought two books but I can't get one to download to the phone. I installed Kindle on my PC and downloaded the book in no time and then went to desktop to transfer it to the phone. The new version has no media sync for ebooks! The old one did and I used it all the time, now I got nothing. I can file transfer the book to the smart card, but the phone doesn't see it. How to sync ebooks these days?
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Jul 14, 2011
I have almost 1300 pictures, etc that I want to delete off of my card. Is there a way to do this in one swoop and not one by one?
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Jan 14, 2012
how can i Move All my pictures from my Device memory to the Media Card?
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Jan 22, 2010
When I start the Media Sync program on my XP machine I immediately get a pop up that says the program has encountered an error and needs to close. It is the most recent version. This problem seems to not to be affected by whether or not Media Sync is started alone or through the Desktop manager.
However, the program opens, and acts like it is running anyway. (Just ignore the pop up.) A week ago, it was seeing my iTunes library and I could use it to put music from a playlist onto my Tour. Now, however, it does not see the iTunes library/playlist. It says it my library contains no songs. Sometimes, multiple attempts to start it it, it will see them, but then I cannot click the boxes that allow me to choose the playlist to sync them to the BB.
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Jan 8, 2010
Whenever I connect my Storm to my laptop to transfer videos on to the media card in my Storm, when I disconnect it, and go to media:video, every video that I have ever had on my phone is listed. A battery pull refreshes the list, and it then only shows the videos that are actually currently on the card. Is there any way I can refresh the list without rebooting?
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Feb 5, 2010
I recently installed OS 5.0.0.442 which was posted on the very first thread of the forum. I haven't had any issues with it until recently.
When I try a soft reset, I get the red indicator light as usual, but instead of resetting, I get a message on my screen that says something along the lines of "Media card installed. All media will be copied onto the device." After this dialog box goes away, the device does NOT reset. Any ideas on why the soft reset no longer works?
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Jul 10, 2010
I'm, new to blackberry, and on the first day I plugged my Curve 8520 to the computer and the Desktop Manager "recommended" to upgrade to the latest OS (v5.0.0.592 - Bundle1096 Platform 5.2.0.64). Since that I only have one glitch, the media folder is called net_rim_bb_file_explorer.Media I assume that's the internal name, not the display name, anyone knows how to rename it?? I don't want to mess with the OS by downgrading or things like that, I'm quite happy with how the phone works as it is...
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Jul 29, 2011
Last night I bought two CDs on line. i downloaded them to my computer and plugged in my phone to download to the phone. Media link started up and downloaded every CD on the computer before I could stop it. (I had selected only the new CD's in media link) I had to go into my music and delete everything that was duplicated. Then I discovered that my playlists were all empty. I had gone though all of my music and put all songs in playlists. Now I had to do it again!! I thought I was all fixed up and discovered this morning that all 1,290 photos from my computer were loaded onto my phone as well. DO NOT leave media link on your computer. I'm removing it when I get home and I'll start doing the old copy/paste routine. Motorola should send warnings about Media Link to all customers.
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Mar 19, 2012
All my applications from my Media folder have been moved onto my home screen after downloading a theme. I didn't like the theme so i deleted it, and now all of my Media applications are on my home screen and i am unable to move them or do anything with them, i've tried re-booting. I really want them back in that Media folder
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Aug 29, 2010
So I installed the new OS for the 9700 (5.0.0.862 - Vodafone) and my desktop manager isn't letting me add new media files or anything like that. It keeps telling me that I have to turn on Mass Storage Mode for this to work. I have desktop manager 6.
My phone is an unlocked AT&T Bold 9700 and my service provider is Fido (Canada).How do I fix this guys? I'm relatively new to this whole blackberry stuff.
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Jan 18, 2010
I just got a new curve 8320 and I've installed the Blackberry Desktop Manager v 5.0.1.18
It connects to my BB fine via usb cable but in Add/Remove Applications, it comes up blank with the message "No software is available for your device".
Also, when I try to install the Media Manager, it gets stuck at "downloaded 59.7MB out of (unknown)" and then the loading box just disappears. I've tried just reclicking the Install button and the same things happens.
I've tried to look online for the Media Manager file to download separately but nothing came up.
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Apr 7, 2015
And then play either certain albums or just random shuffle play all.
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Nov 4, 2015
Ever since I installed the 5.1 update ,media and mediaserver are draining my battery at a ridiculous rate ! They get up to 70% battery drain ,i've done the reset and removed and formatted thesd card only to have them return and start again.
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