BB Desktop Software :: Media Sync Songs Show Status Not Found?
Aug 4, 2010
Media Sync Version: 3.0.0.39
PC OS: Windows 7
WIndows Media Player (WMP) Version: 12.7600.16415
BB: 9000, v4.6.0.304 (Platform 4.0.0.247)
I have Media Sync loaded fine. It reads my Windows Media Library just fine. When it loads the playlists/music for selection to sync, most show up as "Supported" in the Status column. However there are many that show up as "Not Found". Is there a file size limit or file name/path size limit that could be causing this? These are not DRM files. It happens to music that I have burnt from CDs and a given CD, for example, might have 13 songs on it and have only 4 of them show up as "Not Found". I'm not seeing anything like this in the forums.
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Jan 24, 2010
Since upgrading to Version 5.0.1 neither the media manger nor blackberry media synch now work. the media manager always prompts to install and downloads but then does nothing. The blackberry media sync gets so far after launch the gives an error message. I have tried uninstalling and reinstalling a number of times but cannot get the media manager to install so cannot now get any media off my phone or on to it. Any ideas anyone?
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Jul 31, 2010
I have Storm (9500) and I've been trying for a few hours to transfer photos from my media card to my PC. Every time I connect to Media Sync with my Storm, I receive a messages saying my device is not recognised and to make sure the card is inserted correctly etc. here is what I have done and I still receive the same message -
Taken out the media card and reinserted it
Taken out the battery and reinserted it
turned all the settings in (Options Memory) to on
Auto Enable Mass Sttorage Mode when Connected is set to Yes
Tried connecting to all USB ports on the PC ( I have 4)
PC OS is Windows 7
I've checked for all possible updates on BlackBerry Software (Device and Desktop and Media Sync) I have a completely updates Storm in terms of Software.
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Jun 22, 2011
I added many songs using Ovi and iTunes. I can find the songs using the file manager. But they do not appear under the Gallery or the Music Player.
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Jun 23, 2010
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: blackberry media sync.exe
Problem Signature 02: 3.0.0.36
Problem Signature 03: 4b2ab1b7
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a275af7
Problem Signature 07: 344b
Problem Signature 08: 15a
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
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Aug 29, 2010
Carrier: Verizon
Blackberry Curve 8330
Recently I upgraded my Desktop Manager to Version 6.0.0.40 and now I can't transfer media files to my Curve 8330.One thing I tried was to update my device OS to 4.5.0.175, this did not work.The DM shows that Media Options are not available,that I have to trun on mass storage mode from the device.Under the options menu on my 8330, I open Media Card and sure enough Media Card Support is On, Mass Storage Support is On, and Auto Enable Mass Storage Mode is On (I've tried when I switch to Prompt, but that did not work either).I've removed the media card, reinserted it, reformatted it, made sure it was recognized by my device (it is), so obviously the problem is with the Desktop Manager. With previous versions, I had no problems with Media Sync, only with the new DM version. The DM will recognize my device when plugged in via USB and I can sync my Organizer with no issues.What else can I try to get my DM - Media Sync to work with my 8330?
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Apr 8, 2010
I'm running v5.0.1 of the DM.Memory/Storage card options are all set to on. When I click Media Sync, the BB momentarily flicks then reverts back to the previous display. Media Sync, animates with the left and right arrows, then eventually times out with the 'did not recognize device' message.The device does not appear in Windows 7 Explorer.
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May 1, 2010
I've seen this many times on these threads but I have not seen any answers. Whenever I try to use media sync (3.0 i believe it is) it all works fine until i press the sync button, windows 7 will then ask me if i want to scan and fix the media card i have installed and then media sync will come up with the error message 'some files were not transferred. there was insufficient space or the blackberry device was disconnected.' When i scan it nothing is wrong and then when i try to sync it again, the exact same thing happens, in the same order.
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Apr 1, 2010
have had my Pearl Flip for less than 6 months. The Desktop Manager & Media Sync have NEVER worked completely, even ater many, many uninstalls and re-installs.
BB Pearl 8220 Flip
EDGE Wi-Fi
v 4.6.0.222 (Platform 4.1.0.80)
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Jan 15, 2010
I got a new or rather refurbed phone when my 6 week old 9550 lost its ear/headset speaker. i have the lastest desktop software for os x and the lastest os on the 9550. I am also running the latest 10.5 updates for my powerbook. i got everything straighted out accept for the music sync. i had about 10-11 gigs of music on it. syncing just fine. since the new phone no matter what i do it ties to sync my entire library everytime i try to sync it.i have an itunes playlist just for it, i have renamed that. i always set it to sync just to that. i even knocked the playlist down to about 1.7 gigs. so no no matter if i delete all music, select and un select the playlist i want and only that, turn music syncing on, try, clear, wipe turn off sync, on try again nothing.point is no matter what i do. i set it to sync to one playlist and it ends up trying to do my entire library everytime.it has been this way since the new phone. please someone help. everything else seems to work just fine with the syncs. contacts are a little dumb but it sends one way from the comp. that im fine with and was a problem on first pohone.
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Aug 17, 2010
I was wondering if anyone else ran into this difficulty ... I just updated the Blackberry Desktop Software, and thank goodness it's stopped using Roxio bloatware to transfer my photos off of my phone (Pearl 8110). Unfortunately, the new MediaSync doesn't sync with the internal memory of my phone, so it appears that my photos are stranded for the moment. I was wondering if anyone else had run into this problem, and what solution you would recommend. I looked through the technical support docs, and I don't think I found anything that fits this.
1) Do I have to find an older version of the Blackberry Desktop software, transfer the photos, then upgrade again to the newest version with Media Sync and purchase a microSD card?
2) If I purchased a microSD card and installed it, would directing the camera to store on the microSD card automatically move over the photos I've already taken?
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Jan 6, 2010
I'm getting an Itunes busy error message at the same point each time when importing Album Artwork. It always occurs when process 3300/3915 files. Can someone help me determine which file in my library is causing the problem?
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Jul 29, 2010
Unit: Bold 9700. I run an HP P8600 Windows XP_SP3. All syncs including Media have worked fine...until now. Media Sync has instead, sunk. Have so far done this: Removed and reloaded DM. Removed and reloaded Media Sync (2x). Tried numerous usb ports and swapping usb cables (both original bb). Cleared check boxes from Power Management from usb root hub thingies, many Windows restarts, many battery pulls, ran calfix.exe. Media card is fine and mass storage is turned on. When BB connects, should it appear as a removable drive in My Computer? This is not happening. Problem is only with Media Sync.
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Apr 10, 2010
About a 2 months ago when I would connect my blackberry storm (the first Storm) to my computer via the USB cord that came with the phone, I was able to transfer music from my computer (itunes) to the blackberry through Blackberry Media Sync with no problems (open Blackberry Media Sync, connect blackberry to computer via USB, and Media Sync screen would change so that I could sync music to the blackberry storm). I didn't even have trouble installing Blackberry Media Sync back in December 2009
But now after I connect my Blackberry Storm to my computer, the Blackberry Media Sync screen does not change and continues to display "Please connect a Blackberry Device". I have tried these tips that I found online:
1.) restarting my computer (windows vista) several times
2.) updating/reinstalling Blackberry Media Sync and then restarting my computer
3.) reconnecting blackberry to computer, then opening Media Sync
4.) opening Media Sync first and then connecting blackberry to computer.
5.) installing BlackBerry USB and Modem Drivers (even though I can't find the USB driver for it under Universal Serial Bus Controller when I check in the Device Manager when you go to Control Panel - System and Maintenance - Device Manager, but I did find RIM Virtual Series Port v2 COM4 & COM5 when you check "devices by connection" under View in Device Manager) Or are RIM Virtual Series Port v2 COM4 & COM5 the drivers I'm looking for ?
6.) Going to Options (on blackberry) - Memory and making sure Media Card Support, Media Transfer Protocol (MTO) and Mass Storage Mode Support are set to "On", Encryption Mode is set to "None", and Auto Enable Mass Storage Mode When Connected it set to "Prompt" though I have tried "Yes" as well. It says I have 785MB of free Device Memory space out of 879MB of total Device Memory and 7.1GB of free Media Card space out of a total of 7.3GB of Media Card space.
None of the above tips and troubleshooting advice has worked. I have also checked the Blackberry Technical Solution Center but I haven't found anything from there that has helped either. I have found online forums/discussions including issues of people having "blackberry media sync cannot connect to the device" pop-up, but I haven't had this pop-up. The Media Sync screen just stays the same as if I never connected the blackberry storm to my computer in the first place even though my blackberry storm is charging via the computer.
Is there something I'm missing or haven't done yet? What should I do?
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Jun 29, 2010
I am new here having jsut come from a BB Curve 8900 I love the speed of the new 9700 its a million times better. Anyway, I have a 2gb card installed but under the settings and memory section it says no card found. is there a way of getting it to reconise the card as my phone says its only got 90MB of internal memorey left which wont do me as I use it as a mp3 player as well.
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Jan 22, 2010
When I start the Media Sync program on my XP machine I immediately get a pop up that says the program has encountered an error and needs to close. It is the most recent version. This problem seems to not to be affected by whether or not Media Sync is started alone or through the Desktop manager.
However, the program opens, and acts like it is running anyway. (Just ignore the pop up.) A week ago, it was seeing my iTunes library and I could use it to put music from a playlist onto my Tour. Now, however, it does not see the iTunes library/playlist. It says it my library contains no songs. Sometimes, multiple attempts to start it it, it will see them, but then I cannot click the boxes that allow me to choose the playlist to sync them to the BB.
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Nov 7, 2012
i have been using nokia music store for last 2 years. There was no problem with the content earlier but recently i noticed many songs/ albums / artists are missing from the store. I , therefore , request people concerned to pay attention to this serious problem before you loose a loyal costumer.
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Aug 9, 2010
Here's the thing, after hooking up my curve in the computer. I cant view my pictures or songs on the phone. But when I hook it up again to check in the media card if it is not really there anymore yet apparently they are still save in the card. So, I can just view my songs and pictures on the computer but not in my phone. What should I do to view them back in my phone?
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Apr 28, 2012
I deleted songs in my iphone on the music app but when I sync with the computer the songs disappear. How can I delete songs on my phone but keep them in iTunes?
Info:
iPhone 4, iOS 5.1
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Dec 14, 2011
I am a new BlackBerry user. I am using Outlook for my corporate email with BlackBerry Enterprise server, and Im also using a personal hotmail account.On my display I have two folders, my hotmail icon and Messages icon. I cannot found the Desktop folder icon, and I need to have my emails separated. I can only see my corporate emails on the Message folder, joint with personal email Blackberry Messages, WhatsApp messages
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Jan 1, 2010
I've seen various versions of this question but haven't found an answer yet. I just bought a second hand 8900 to replace my damaged one. The problem is the device doesn't seem to be able to recognize my media card. In the options > memory it says "a media card is not presently inserted in the device". The card works fine in the old device and in a completely different type of phone from a friend. Their card is also not recognized by my device, so I've ruled out the card as the problem. I've tried all the usual fixes - battery pull, software update, etc but with no success. Is this phone just defective or am I missing something?
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May 14, 2015
Just this morning all media was "not found" by gallery or music player.
Taking new pictures with camera showed up in gallery.
Using ES file explorer: checking my DCIM directory still has over 500 photo's/video's in there. Music is also still on phone.
I tried reboot.
I tried emptying information and cache from gallery and mediastorage.
I also installed meda re.scan.
Nothing worked.
I am on stock Android 5.0.2 with Sense 6
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Aug 21, 2010
My phone frequently loses the location of media files on my phone. They are there and turning off the phone and restarting it normally fixes the problem. However it is becoming very frequent now and I need a fix.
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Jun 9, 2015
My phone is giving me a 'media not found' message on some of my photos and videos. I have tried unmounting and re-mounting my sd card but still not working....
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Jul 28, 2011
I had to take my battery out of my phone, which I've been having problems with my battery staying charged, but that's another problem.I now have this message on my phone saying: "A media card has been inserted that contains errors. Do you wish to repair the Media Card now?" I press "YES" to repair, then it says "If lost clusters are found do you want to save them?" I press "YES", then it says, "Media Card repair failed.
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Aug 2, 2014
i'm using htc one and i update my phone to 4.4.2 S.N. 4.19.1540.4 version when i done update i have problum with my battery status it show 1% . now i'm not able to to update because it show me ur battery is not not able to update plese charge ur phone, when i'm go to recovery mode it show normal battery status....
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Dec 15, 2010
Every time I receive a sms, it will show up in the notification bar. When I go to the message list, it disappear.
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Aug 22, 2010
I've been using DM6 for the last week or so and am very disappointed. It does not seem to remember the last time that I synced or backed up. The only time it remembers is the first time I synced my BB with it. Not such a big issue for syncing, but I like my BB to backup weekly...so once a week has passed after the first sync, it wants to back up every time.
DM 5.0.1 worked flawlessly, but since I am using Outlook 2010, I can't go back.Come on RIM, you can do better than this.Any suggestions on how to get DM to remember when it actually backed up or synced?
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May 17, 2010
I've got a BB9700, Bold 2.At home, Outlook, it syncs happily. At work, with Lotus Notes, it crashed when "updating the devide calendar". There was no issue a few months ago doing exactly the same thing.I'm not sure if it's related, but for some stupid reason I installed Facebook and accidently got the calendar to sync with facebook. I have now removed all entries for the Facebook calendar and al the Service book for Facebook calendar, so it now doesn't appear anywhere.
Facebook is blocked by works firewall, so I therefore assumed that was the problem, hence deleting all my calendar entries associated to Facebook.I've tried syncing with both Bluetooth and the cable.
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Oct 9, 2014
Purchased a new SD card by Transcend 32G. It could not be found in the phone when inserted. I formatted the card on my PC after these failings, readily recognized there....and did a quick format and a soft reset, as well as a Hard Reset. Still the phone would not recognize the Card. More Reading. Back to the PC did a "slow" Format, turned off the phone and did a hard reset. At the large exclamation point I inserted the SD card and pushed the series of buttons to begin the "turning on of the phone". In my earlier formats and resets I didn't attempt to install the card until after the reset had been completed. My thinking in the last instance was "maybe" the phone would re-format the card.
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Jun 18, 2010
At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?
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