BB Torch :: Media Card Error Clusters Found
Jul 28, 2011
I had to take my battery out of my phone, which I've been having problems with my battery staying charged, but that's another problem.I now have this message on my phone saying: "A media card has been inserted that contains errors. Do you wish to repair the Media Card now?" I press "YES" to repair, then it says "If lost clusters are found do you want to save them?" I press "YES", then it says, "Media Card repair failed.
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Jun 29, 2010
I am new here having jsut come from a BB Curve 8900 I love the speed of the new 9700 its a million times better. Anyway, I have a 2gb card installed but under the settings and memory section it says no card found. is there a way of getting it to reconise the card as my phone says its only got 90MB of internal memorey left which wont do me as I use it as a mp3 player as well.
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Jul 2, 2011
my blackberry torch froze then this message came up media card storage cannot be accessed due to fatal error. I have tried repairing it and reformatting it
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Feb 23, 2011
I just got a Transcend 16gb class 6 Micro SDHC yesterday. Everything went well until I put it in my Torch 9800and formatted it like it requested. Afterwards I received the media card fatal error.Here's where it getrs strange: I assumed the card had corrupted, but upon using the adapter to access it on the computer, it worked fine there. Tried reformatting from the comp, still works on the comp., but upon insertion in the phone, fatal error. I tried puting it in my old 8520, works like a charm, no issues. Tried reformatting using the 8520, still a fatal error when inserted into the Torch. My old card that I was using was a Transcend 8gb Class 6, Which still functions with no probs.
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Jan 1, 2010
I've seen various versions of this question but haven't found an answer yet. I just bought a second hand 8900 to replace my damaged one. The problem is the device doesn't seem to be able to recognize my media card. In the options > memory it says "a media card is not presently inserted in the device". The card works fine in the old device and in a completely different type of phone from a friend. Their card is also not recognized by my device, so I've ruled out the card as the problem. I've tried all the usual fixes - battery pull, software update, etc but with no success. Is this phone just defective or am I missing something?
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Jun 4, 2015
Having a periodic problem where the s6e says the sim card is not inserted? It'll be fine for 3-4 days and then all the sudden I'll realize I haven't gotten a text in a while and I'll turn the phone on and it will say that no sim card is inserted. Typically I can get it to work again after several resets and wiping app cache and system cache so I'm assuming it's software related?
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Feb 21, 2012
I updated my Torch to the new OS ( 6.0.0.723) as usual all the apps were deleted after updating the OS. I installed my old apps, the app world was installed also However When i try to download Blackberry protect i get an error " Error 907 invalid COD, 404 error not found" this is the first time something like this happens,
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Nov 28, 2011
before this problem happends, about 3 days ago i've got an error message saying built in media got an error so must repair it or wipe it.. i tried to repair it, but it keeps saying built in media repair failed. so i wipe it..but, a couple of seconds after i click wipe built in media, my blackberry reboots by itself..after it finished rebooting, my blackberry tells me built in media got an error again.and i tried to wipe it again but my blackberry still rebooting it self again.this happends 4 times in a rowand yes, the blackberry still rebooting itself again.but, this time, my blackberry didn't finish rebooting, the loading bar stuck in 3/4 of the bar.of the bar.so today i tried to fix it with tried to restore it to factory default.. but it keeps failed connecting to the device..the third time i tried, it got a white blank screen when reaching the 3/4 loading bar..
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Aug 30, 2010
On other BB's I've moved pictures from the device to the media card using the "move" function - I can't find this on the Torch. Am I overlooking something or will I have to use Desktop Manager?
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Jan 14, 2012
My media card keeps asking me to repair it but then says its failed, everything has gone how do I get it back? And it says that there is no media card installed?
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Nov 7, 2011
A couple of weeks ago I created a Back-Up & updated the software on my BFs BB Bold 9780, as he was getting a message saying there was no space for new photos when using the Camera, after BF had taken a photo. The photo was not stored, but there seemed to still be quite a bit of space on the Media Card.Following the update BF now gets a message each time he tries to access the Media Gallery or use the Camera, saying the the Media Card has not been formatted & providing a prompt to do so. After you format the Media Card it is possible to then take a photo. Or a couple of photos. If you try to go back to the Camera again or to access the Media Gallery the message comes back saying that the Media Card has not been formatted & provides another prompt to do so. If you follow the prompt again, you have delete all the data on the card. If you do not follow the prompt the Camera or Media Gallery does not open, you just go back to the title screen.
Last night I tried to connect BFs BB 9780 to my Laptop & after what seemed ages it hadn't connected & then when I finally disconnected the USB Cable, I received an error message on my Laptop saying the Media Card had a fatal something & could not be read...
The BB 9780 has suffered no real trauma to speak of, aside from dropped once or twice. The media card looks okay, I have removed it & put it back, still no change.
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Oct 19, 2012
I got a new Curve 8520 today, after my last one (same model) gave me issues. Everything goes fine except for the media card which is unaccesible for fatal errors. I HAVE tried the following: Formatting the card, Repairing the card, formatting the card via PC (the pc reads it fine), connecting via desktop manager, restoring backups, removing and replacing card and battery. On my last phone the card gave me no errors at all.
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Apr 23, 2010
And then I click yes. it says "If lost clusters are found during the repair, do you want to save them?" so I click yes.. then it says "Repairing card please wait".. then it says "Media Card Repair Failed". What do I do? I took out the card and the battery.
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Jul 31, 2011
Had my bold 9780 a few months now, it came with a storage card 4gb. Up until yesterday I was saving all photos etc to it then today it said I had a message on screen saying "media card has suffered fatal error" I took the card out tried it in my work phone and it worked fine.I tried the card from my work phone in my BB and nothing at all.Cuurently my phone is saying " A media card is not presently inserted in the device" when clearly it is!
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Feb 16, 2010
My BB 8900 is just about a week old. I had transferred a couple of videos and a few pics from my laptop on to the blackberry - and everything seemed fine for about a week. I was able to access both the videos & the pictures.
Now, for some strange reason, I'm getting the following error for my media card (and this is every time I plug out my BB from the USB connection to the laptop).
Following is the error -->
" ..A media card has been inserted that contains errors. To correct the errors please use a disk erro checking utility on a computer .. "
Now I can't access the videos and the pics on my phone. They dont seem to exist. The folders are all empty. But strangely, when I hook up my phone via USB to my laptop, I can still see the video & pic files in the Blackberry folder.
Q1 - What seems to be the problem? Is my media card corrupted ? If so, is this possible? since my unit is only about a week old.
Q2 - What is the appropriate way to plug/ unplug the USB from the Blackberry? I usually just plug it out . has this caused any problems, by any chance ?
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Aug 20, 2010
Every time I reboot my 9650, I get an error message that there is a problem with my media card and do I want to fix it. I always say yes and it gets fixed.
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Jun 5, 2010
So, I've searched, and I guess I'm not using the right terms, but my media card is having some problems. A couple weeks ago I added a good amount of music to my 4 GB card. Everything was working fine. Then one day, I had to reset my phone. Went into my Media link from my menu, "Scanning." Fine. It took forever, but when it was done, it wouldn't load my pictures after clicking the thumbnail. On top of that, the media player skips all my songs. I have to select each indvidual song or it will just repeat the song over and over with Repeat off. Looking at the playlist it just quickly highlights each one in the list and moves to the next. If I select each song it will play.If someone could point me in the right direction that would be awesome![EDIT]Also forgot to mention that I turned the phone off, took out the card, turned the phone on and used it for a while, turned it off again, and re-loaded the card. I'm thinking of just erasing the card and staring over.
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Mar 8, 2010
I removed my media card, transferred some pics to my computer, then re-inserted my media card. Have done this dozens of times, but this time when I re-inserted the media card I got a message saying "Media card inserted contains errors please use a disk error-checking utility on a computer." I have no idea what this means.
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Nov 30, 2012
My Blackberry Bold keeps sending me a message saying my media card has failed because it has a fatal error. I have lost my photos and music. What do I do to repair?
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Sep 28, 2010
Alright, a friend of mine gave me a Blackberry Bold 9700 after unlocking it, which is awesome. What's not so awesome is that when I first turned it on, it informed me that the media card could not be accessed due to a fatal error. So I checked the card, made sure it was properly inserted, then went to the options menu and tried to format and repair the card, both of which failed. So I tried pulling the battery and that didn't work, either. Unfortunately, I don't have a card reader to actually check this out on my PC.I saw that there were other posts on here from people with similar issues, but I couldn't find a clear answer as to what works to resolve this.
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May 14, 2012
Media Card can not be accessed due to fatal error
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Mar 9, 2012
Every time I turn on my phone it tells me that my media card has an error and I lost all my photos.
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Aug 3, 2011
after having experienced twice the problem about the Media Card error upon a reboot and after having read hundreds of posts only about how to fix the problem, I tryed to think about what are the causes of this upsetting behaviour.Giving that the SD Card should be error free proven, these are my considerations:
1) When the phone shutdowns unexpectedly (e.g. battery drain or battery pull upon a freeze) Media Card is not safely unmounted, so if there were media files open by applications, the reboot finds them corrupted. NOTE that it couldn't be the very first reboot after a battery drain; maybe the files get corrupted only afer having accessed once again;
2) If using a SD Card of a Class higher than 2 (as far as I remember, the speed of the reader on the phone), it could happen that some transaction between the phone and the card is not closed correctly because the card response is higher than the phone can manage.I'd like to end up with some ideas in order to reduce the probability of this issue, that is anyway an unquestionably bug from RIM.
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Aug 12, 2010
Ok, media card was working fine, had alot of work pictures stored on it and was becoming a hassle to hunt through all of them to find what I wanted. So, I inserted media card in computer and transfered what I wanted to a folder on the computer. Then I formatted the card using the computer. When I put the card back into the phone, the phone knows its there, but I must have wiped the card completely as none of the folders for video, pics, etc. are on it anymore. If I take a picture and go to find it, the media card does not even show up, just device memory.
Does anybody have a remedy for this? I already tried formatting the card in the phone but that didn't work. The phone is telling me in the memory options that 1.8GB is free, so I know it works, it just lost the folders or whatever........
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Aug 19, 2010
I just got my 9650 yesterday. The saleswoman inserted my media card from my Tour (which had also been in my Curve 2). Everything seemed fine. This morning when I connected my Bold to the computer, I got a pop-up box on the BB which said, "Content rights do not match the device. Please insert the media card back to the right device."What's this all about? Nothing seems to be amiss with my media, although my pics do seem to be a bit slow to load when I try to view a whole folder.
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Mar 18, 2010
just got a 16gb micro sdhc for my 9000, transfered all my stuff from my 8gb perfectly and can play all file off computer. but once i plugged it into my berry it said "A Media Card has been inserted that contains errors, would you like to repair it?" I select yes and it gives me the message "Media Card Repair Failed"
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Jun 19, 2012
Ive recently bought a SanDisk 32gb MicroSDHC card class 4. When I inserted the card into my phone I get the above message? I've tried to format the card and get the following message 'media card format failed'. I've tried rebooting phone etc with no results is it worth exchanging the card or shall I just throw the phone in the bin and buy an IPhone?
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Apr 14, 2012
I am experiencing a couple of problems with my device since the last prompted OS upgrade:
1. When I plug the device into a USB port on my PC, it successfully begins charging but I do not receive the familiar "USB Drive / Sync Media / Charge Only" selection prompt. Furthermore, the device isn't being recognized as a peripheral by my PC and, as such, I cannot access its data.
Note: I have enabled "Media Card Support" in Options -> Device -> Storage
2. When I send someone a voice note using BBM's "Send -> Voice Note" option, it no longer appears to save the voice note in the voice note collection in the Media section as it used to do.
I assume these two problems stem from the same issue, but I can't imagine what it may be, and looking around the forums / Google has produced nothing useful.
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Nov 28, 2011
I have had my BB Torch 9800 since May 2011, and I had a media card (SD 2GB) in there since Day 1. Early November came around and my phone's media folder was completely empty and I was unable to view any of my pictures, music, etc from my external media card, but the internal built in media card still works just fine. I went into my local AT&T store just for kicks and giggles to see if they could do something (they couldn't). I consider myself an advanced Blackberry user, for I have had a Blackberry for a number of years. The torch is my 7th Blackberry and this is the first time I have had a problem with any of my phones. Not to diss the Torch or Blackberry, but this isn't their finest work. Back to the point, how can I get my phone to recognize my media device?
Device info
AT&T
BB9800
6.0 Bundle 2647 v6.0.0.600, Platform 6.6.0.223
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Jul 2, 2012
I have lost my pictures and I am receiving an error message that the media card has errors. It is saving pictires to the, phone and not the media card. I've taken it out, put it back in and took battery out to start the phone again. Still getting the same error message.
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Aug 29, 2011
Only device memory and built-in-media storage are detected. I do not know why it doesn't read my media card even though it is inserted properly. I tried my media card in my pc and it works perfectly fine. I already did the security wipe method, reboot method, upgraded my OS(OS Level Method), cleaning the media card,formatting my media card and almost everything I read, I've done it but still it won't be read. I already go asked someone what could be the problem and he said my media card(where you put it) seems to be okay... He too can't identify what is wrong with it. I tried sandisk media card once but still same result assuming that BB is too picky with media card but still it cannot be read/recognized...I am too sad because i cannot enjoy my torch because i don't want to use my built-in memory storage for my entertainment....
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