BB Desktop Software :: Media Sync Not Syncing - Device Disconnected?
May 1, 2010
I've seen this many times on these threads but I have not seen any answers. Whenever I try to use media sync (3.0 i believe it is) it all works fine until i press the sync button, windows 7 will then ask me if i want to scan and fix the media card i have installed and then media sync will come up with the error message 'some files were not transferred. there was insufficient space or the blackberry device was disconnected.' When i scan it nothing is wrong and then when i try to sync it again, the exact same thing happens, in the same order.
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Jul 29, 2010
Unit: Bold 9700. I run an HP P8600 Windows XP_SP3. All syncs including Media have worked fine...until now. Media Sync has instead, sunk. Have so far done this: Removed and reloaded DM. Removed and reloaded Media Sync (2x). Tried numerous usb ports and swapping usb cables (both original bb). Cleared check boxes from Power Management from usb root hub thingies, many Windows restarts, many battery pulls, ran calfix.exe. Media card is fine and mass storage is turned on. When BB connects, should it appear as a removable drive in My Computer? This is not happening. Problem is only with Media Sync.
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Apr 10, 2010
About a 2 months ago when I would connect my blackberry storm (the first Storm) to my computer via the USB cord that came with the phone, I was able to transfer music from my computer (itunes) to the blackberry through Blackberry Media Sync with no problems (open Blackberry Media Sync, connect blackberry to computer via USB, and Media Sync screen would change so that I could sync music to the blackberry storm). I didn't even have trouble installing Blackberry Media Sync back in December 2009
But now after I connect my Blackberry Storm to my computer, the Blackberry Media Sync screen does not change and continues to display "Please connect a Blackberry Device". I have tried these tips that I found online:
1.) restarting my computer (windows vista) several times
2.) updating/reinstalling Blackberry Media Sync and then restarting my computer
3.) reconnecting blackberry to computer, then opening Media Sync
4.) opening Media Sync first and then connecting blackberry to computer.
5.) installing BlackBerry USB and Modem Drivers (even though I can't find the USB driver for it under Universal Serial Bus Controller when I check in the Device Manager when you go to Control Panel - System and Maintenance - Device Manager, but I did find RIM Virtual Series Port v2 COM4 & COM5 when you check "devices by connection" under View in Device Manager) Or are RIM Virtual Series Port v2 COM4 & COM5 the drivers I'm looking for ?
6.) Going to Options (on blackberry) - Memory and making sure Media Card Support, Media Transfer Protocol (MTO) and Mass Storage Mode Support are set to "On", Encryption Mode is set to "None", and Auto Enable Mass Storage Mode When Connected it set to "Prompt" though I have tried "Yes" as well. It says I have 785MB of free Device Memory space out of 879MB of total Device Memory and 7.1GB of free Media Card space out of a total of 7.3GB of Media Card space.
None of the above tips and troubleshooting advice has worked. I have also checked the Blackberry Technical Solution Center but I haven't found anything from there that has helped either. I have found online forums/discussions including issues of people having "blackberry media sync cannot connect to the device" pop-up, but I haven't had this pop-up. The Media Sync screen just stays the same as if I never connected the blackberry storm to my computer in the first place even though my blackberry storm is charging via the computer.
Is there something I'm missing or haven't done yet? What should I do?
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May 17, 2010
I've got a BB9700, Bold 2.At home, Outlook, it syncs happily. At work, with Lotus Notes, it crashed when "updating the devide calendar". There was no issue a few months ago doing exactly the same thing.I'm not sure if it's related, but for some stupid reason I installed Facebook and accidently got the calendar to sync with facebook. I have now removed all entries for the Facebook calendar and al the Service book for Facebook calendar, so it now doesn't appear anywhere.
Facebook is blocked by works firewall, so I therefore assumed that was the problem, hence deleting all my calendar entries associated to Facebook.I've tried syncing with both Bluetooth and the cable.
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Jan 24, 2010
Since upgrading to Version 5.0.1 neither the media manger nor blackberry media synch now work. the media manager always prompts to install and downloads but then does nothing. The blackberry media sync gets so far after launch the gives an error message. I have tried uninstalling and reinstalling a number of times but cannot get the media manager to install so cannot now get any media off my phone or on to it. Any ideas anyone?
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Jul 31, 2010
I have Storm (9500) and I've been trying for a few hours to transfer photos from my media card to my PC. Every time I connect to Media Sync with my Storm, I receive a messages saying my device is not recognised and to make sure the card is inserted correctly etc. here is what I have done and I still receive the same message -
Taken out the media card and reinserted it
Taken out the battery and reinserted it
turned all the settings in (Options Memory) to on
Auto Enable Mass Sttorage Mode when Connected is set to Yes
Tried connecting to all USB ports on the PC ( I have 4)
PC OS is Windows 7
I've checked for all possible updates on BlackBerry Software (Device and Desktop and Media Sync) I have a completely updates Storm in terms of Software.
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Jun 23, 2010
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: blackberry media sync.exe
Problem Signature 02: 3.0.0.36
Problem Signature 03: 4b2ab1b7
Problem Signature 04: mscorlib
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a275af7
Problem Signature 07: 344b
Problem Signature 08: 15a
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
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Aug 29, 2010
Carrier: Verizon
Blackberry Curve 8330
Recently I upgraded my Desktop Manager to Version 6.0.0.40 and now I can't transfer media files to my Curve 8330.One thing I tried was to update my device OS to 4.5.0.175, this did not work.The DM shows that Media Options are not available,that I have to trun on mass storage mode from the device.Under the options menu on my 8330, I open Media Card and sure enough Media Card Support is On, Mass Storage Support is On, and Auto Enable Mass Storage Mode is On (I've tried when I switch to Prompt, but that did not work either).I've removed the media card, reinserted it, reformatted it, made sure it was recognized by my device (it is), so obviously the problem is with the Desktop Manager. With previous versions, I had no problems with Media Sync, only with the new DM version. The DM will recognize my device when plugged in via USB and I can sync my Organizer with no issues.What else can I try to get my DM - Media Sync to work with my 8330?
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Apr 8, 2010
I'm running v5.0.1 of the DM.Memory/Storage card options are all set to on. When I click Media Sync, the BB momentarily flicks then reverts back to the previous display. Media Sync, animates with the left and right arrows, then eventually times out with the 'did not recognize device' message.The device does not appear in Windows 7 Explorer.
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Apr 1, 2010
have had my Pearl Flip for less than 6 months. The Desktop Manager & Media Sync have NEVER worked completely, even ater many, many uninstalls and re-installs.
BB Pearl 8220 Flip
EDGE Wi-Fi
v 4.6.0.222 (Platform 4.1.0.80)
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Jan 15, 2010
I got a new or rather refurbed phone when my 6 week old 9550 lost its ear/headset speaker. i have the lastest desktop software for os x and the lastest os on the 9550. I am also running the latest 10.5 updates for my powerbook. i got everything straighted out accept for the music sync. i had about 10-11 gigs of music on it. syncing just fine. since the new phone no matter what i do it ties to sync my entire library everytime i try to sync it.i have an itunes playlist just for it, i have renamed that. i always set it to sync just to that. i even knocked the playlist down to about 1.7 gigs. so no no matter if i delete all music, select and un select the playlist i want and only that, turn music syncing on, try, clear, wipe turn off sync, on try again nothing.point is no matter what i do. i set it to sync to one playlist and it ends up trying to do my entire library everytime.it has been this way since the new phone. please someone help. everything else seems to work just fine with the syncs. contacts are a little dumb but it sends one way from the comp. that im fine with and was a problem on first pohone.
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Aug 17, 2010
I was wondering if anyone else ran into this difficulty ... I just updated the Blackberry Desktop Software, and thank goodness it's stopped using Roxio bloatware to transfer my photos off of my phone (Pearl 8110). Unfortunately, the new MediaSync doesn't sync with the internal memory of my phone, so it appears that my photos are stranded for the moment. I was wondering if anyone else had run into this problem, and what solution you would recommend. I looked through the technical support docs, and I don't think I found anything that fits this.
1) Do I have to find an older version of the Blackberry Desktop software, transfer the photos, then upgrade again to the newest version with Media Sync and purchase a microSD card?
2) If I purchased a microSD card and installed it, would directing the camera to store on the microSD card automatically move over the photos I've already taken?
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Jan 6, 2010
I'm getting an Itunes busy error message at the same point each time when importing Album Artwork. It always occurs when process 3300/3915 files. Can someone help me determine which file in my library is causing the problem?
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Aug 4, 2010
Media Sync Version: 3.0.0.39
PC OS: Windows 7
WIndows Media Player (WMP) Version: 12.7600.16415
BB: 9000, v4.6.0.304 (Platform 4.0.0.247)
I have Media Sync loaded fine. It reads my Windows Media Library just fine. When it loads the playlists/music for selection to sync, most show up as "Supported" in the Status column. However there are many that show up as "Not Found". Is there a file size limit or file name/path size limit that could be causing this? These are not DRM files. It happens to music that I have burnt from CDs and a given CD, for example, might have 13 songs on it and have only 4 of them show up as "Not Found". I'm not seeing anything like this in the forums.
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Jan 22, 2010
When I start the Media Sync program on my XP machine I immediately get a pop up that says the program has encountered an error and needs to close. It is the most recent version. This problem seems to not to be affected by whether or not Media Sync is started alone or through the Desktop manager.
However, the program opens, and acts like it is running anyway. (Just ignore the pop up.) A week ago, it was seeing my iTunes library and I could use it to put music from a playlist onto my Tour. Now, however, it does not see the iTunes library/playlist. It says it my library contains no songs. Sometimes, multiple attempts to start it it, it will see them, but then I cannot click the boxes that allow me to choose the playlist to sync them to the BB.
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May 23, 2010
Having just bought a "Bold 9700" I am new to the BlackBerry-World. I would like to sync my emails (e.g. the emails I wrote and sent on the road) and the adress book entries of the device (software version 5.0.0.423) with "Windows Mail" on my home computer (OS Visa, SP 2). Up to now I couldn't find out how to do this, either with the "Desktop Manager" (version 5.0.1) or with some other piece of software (???). Potentialy it looks like the "DesktopManager" could be up to this task, but the box to check for this is not highlighted, so I can not select this option.
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Jul 30, 2011
I was updating and my latop turned off.I tried to update it again but my software 'update install' button won't work when i click it..and it my signal bar says off now.
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Dec 8, 2011
i am updating my x2-01 wid ovi suit but during instalation it says the device is disconnected and i am not able to update my x2-01
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Jun 7, 2011
My tried to update my blackberry torch via blackberry desktop software.But the device got disconnected before the update was complete.The software was installed but the device was rebooting when it was disconnected.Now i m trying to reboot it manually but it is not starting.After sometimes a white screen appears which says aap error 100 reset?
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Feb 8, 2010
Device accidently disconnected while up dating OS and now will not power on, and the led keeps blinking red and when I plugged it back in my computer says the device can not be recognized. How do I reinstall the os back on the phone?
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May 22, 2010
Some bacis information:
Device: Bold 9700 v5.0.0.593
Device PIN: 2228EE7B
PC OS: Windows Vista Home Basic 32bit SP2
Desktop Manager Version: 5.0.1.18 (installed from CD)
Installation of the DM went through fine. When it is started up, the following message is displayed:
"Before you begin, verify that your current Blackberry device is connected to your computer."
When I connect the device to the computer via USB cable, DM is forced to close.
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May 6, 2010
I just got my Blackberry 9700 replacing my previous Palm 755. When I first used the Device Switch Wizard form the Blackberry Desktop Manager I was able to transfer all the data from my Palm Desktop to my Blackberry. I performed this for about four times as I modified my contact list. Now it aborts the transfer and receive a message saying:
"Desktop organizer data was not imported successfully. Errors occurred during the process"
I have since removed the Blackberry Desktop Manager software completely and reloaded - no result. I upgraded the Desktop Manager with automatic update - no result.
Desktop Manager 5.01.37
Palm Desktop 4.1.4
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Feb 4, 2010
I type in my password which I know to be correct, or I'd have been locked out of it a long time ago, and it just keeps popping up. I can't back up my device or anything with the PC. What gives? Is it looking for a different password?
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Apr 23, 2010
I switched data from my old device Storm 9500 to my new device BB bold 9700 using the newest BB desktop manager. After data got switched I got a small popup asking me do i want to delete data from my old blackberry.... I said yes (why not)... So my new bold 9700 got wiped ?! somehow.
After i used the auto backup file created which had data from the Storm device to "restore" data to bold 9700 once again it just got the ipd backup file which had loads of messages..... overwritten and i lost the data from the Storm entirely. Can i get it back anyhow. I tried some undelete software... but no luck so far... appart from recovering a few images...
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Apr 4, 2010
I am using a Nokia E51 and Ovi Suite, both the latest versions, under Windows 7 32 bits.However, some weeks ago, it stopped syncing with Outlook (calendar and contacts). However, it can correctly sync the SMS messages.It starts syncing and stops saying that the phone got disconnected, error 8393f017.The same thing happens with bluetooth and USB cable.
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Aug 22, 2010
I've been using DM6 for the last week or so and am very disappointed. It does not seem to remember the last time that I synced or backed up. The only time it remembers is the first time I synced my BB with it. Not such a big issue for syncing, but I like my BB to backup weekly...so once a week has passed after the first sync, it wants to back up every time.
DM 5.0.1 worked flawlessly, but since I am using Outlook 2010, I can't go back.Come on RIM, you can do better than this.Any suggestions on how to get DM to remember when it actually backed up or synced?
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Jun 18, 2010
At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?
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Aug 9, 2010
I am trying to sync my BB with my desktop software. I was advised the only way i could get music on my BB was to take the memory card out the phone use an adapter to put music on then put the memory card back in BB.
Surely when i connect my BB to my laptop with the desktop software on it, i should be able to see the music and pictures that are on my phone, or should i not??
I have gone into the options menu on the screen and had a look at my memory, and it is telling me "Media Card cannot be read. Verify that the memory card is properly inserted, formatted and not corrupted".
I have also made sure that Mass Storage support is on, along with Media Card Support, but i still cant see anything.
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Aug 18, 2010
I am using a Blackberry Torch and have the newest version of the Desktop Software (v6).When I try to setup my synchronization it gives me options for ASCII and Yahoo but not Outlook.What can I do? I have installed the software on several other laptops with their Blackberry Bold (both 9000 and 9700) and this hasnt been an issue.I have uninstalled and reinstalled the software but with no new luck.
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Jul 23, 2010
I was told by a tele help agent at AT&T that Blackberry Desktop sync software was not able to be used if you are using Windows 7. I find this hard to believe but would really like to quit wasting time finding an answer if Blackberry does not support the new OS.I am also using Outlook 2010 with Windows 7 Premium and cannot get the Blackberry Desktop to sync with Outlook 2010 during set-up.I can't believe Blackberry didn't know a new Outlook was coming out and syncing would be one of those key tasks.
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Jun 8, 2010
I have a Blackberry 8330 curve that was purchased in October 2008.I loaded the Desktop Manager software from the disk that came with the phone. For a long while I was able to synche my calendar on the phone along with tasks, addresses,etc to outlook. Occasionally after finishing an error box would come up the Blackberry had detected an error and did I want to report it. I closed out the box since I was done working. About a week ago I was no longer able to synch and this error box would come up immediately. I have tried removing the software and downloading the version 5.0 software, hard re-setting the phone (which almost worked). I have updated to Internet Explorer 8 but this problem occured earlier as well.Last night I was able to back-up the device and set synchronization settings after the hard reset of the phone but now I cannot do anything. Desktop Manager opens fine, connects to my blackberry fine but as soon as I hit "Synch" it pops up the error message and whether I hit debug, don't send a report or send a report it closes me out completely.
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