BB Desktop Software :: Desktop Wont Sync With Bb Curve 8520
Aug 9, 2010
I am trying to sync my BB with my desktop software. I was advised the only way i could get music on my BB was to take the memory card out the phone use an adapter to put music on then put the memory card back in BB.
Surely when i connect my BB to my laptop with the desktop software on it, i should be able to see the music and pictures that are on my phone, or should i not??
I have gone into the options menu on the screen and had a look at my memory, and it is telling me "Media Card cannot be read. Verify that the memory card is properly inserted, formatted and not corrupted".
I have also made sure that Mass Storage support is on, along with Media Card Support, but i still cant see anything.
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Jan 13, 2010
When I try to sync the contact list from outlook I get the error "unable to read application Data". I can sync my calendar, tasks and memos from Outlook, but for some reason I have problems with the contacts.
I have a Curve 8520
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Aug 22, 2010
I've been using DM6 for the last week or so and am very disappointed. It does not seem to remember the last time that I synced or backed up. The only time it remembers is the first time I synced my BB with it. Not such a big issue for syncing, but I like my BB to backup weekly...so once a week has passed after the first sync, it wants to back up every time.
DM 5.0.1 worked flawlessly, but since I am using Outlook 2010, I can't go back.Come on RIM, you can do better than this.Any suggestions on how to get DM to remember when it actually backed up or synced?
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May 17, 2010
I've got a BB9700, Bold 2.At home, Outlook, it syncs happily. At work, with Lotus Notes, it crashed when "updating the devide calendar". There was no issue a few months ago doing exactly the same thing.I'm not sure if it's related, but for some stupid reason I installed Facebook and accidently got the calendar to sync with facebook. I have now removed all entries for the Facebook calendar and al the Service book for Facebook calendar, so it now doesn't appear anywhere.
Facebook is blocked by works firewall, so I therefore assumed that was the problem, hence deleting all my calendar entries associated to Facebook.I've tried syncing with both Bluetooth and the cable.
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Jun 18, 2010
At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?
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Aug 18, 2010
I am using a Blackberry Torch and have the newest version of the Desktop Software (v6).When I try to setup my synchronization it gives me options for ASCII and Yahoo but not Outlook.What can I do? I have installed the software on several other laptops with their Blackberry Bold (both 9000 and 9700) and this hasnt been an issue.I have uninstalled and reinstalled the software but with no new luck.
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Jul 23, 2010
I was told by a tele help agent at AT&T that Blackberry Desktop sync software was not able to be used if you are using Windows 7. I find this hard to believe but would really like to quit wasting time finding an answer if Blackberry does not support the new OS.I am also using Outlook 2010 with Windows 7 Premium and cannot get the Blackberry Desktop to sync with Outlook 2010 during set-up.I can't believe Blackberry didn't know a new Outlook was coming out and syncing would be one of those key tasks.
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Jun 8, 2010
I have a Blackberry 8330 curve that was purchased in October 2008.I loaded the Desktop Manager software from the disk that came with the phone. For a long while I was able to synche my calendar on the phone along with tasks, addresses,etc to outlook. Occasionally after finishing an error box would come up the Blackberry had detected an error and did I want to report it. I closed out the box since I was done working. About a week ago I was no longer able to synch and this error box would come up immediately. I have tried removing the software and downloading the version 5.0 software, hard re-setting the phone (which almost worked). I have updated to Internet Explorer 8 but this problem occured earlier as well.Last night I was able to back-up the device and set synchronization settings after the hard reset of the phone but now I cannot do anything. Desktop Manager opens fine, connects to my blackberry fine but as soon as I hit "Synch" it pops up the error message and whether I hit debug, don't send a report or send a report it closes me out completely.
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Aug 16, 2010
I duly upgraded to Blackberry Desktop Software 6 when notified by automatic update check. Unfortunately, I had to downgrade back to 5.0.1 as I could not complete Organizer synchronization - I kept getting an error message saying that an unknown error had occurred. There didn't seem to be any log files I could look at to see what might be causing the problem.
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Aug 10, 2010
A client of ours had upgraded his version of Desktop manager to 6 from 5.something.There is no more link for the Redirector under START - PROGRAMS - BLACKBERRY..The icon for the redirector still shows up in his start menu, however, it says that it's not started.Where can I find the software with the new desktop manager? I've tried reinstalling the desktop manager already but still cannot find it, nor were there any options during the installation to include it.
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May 28, 2010
I have a new Blackberry Curve 8520. I have been trying to download the desktop software. First, I put in the CD into the disk drive, but it did not read the desktop software off there. I then attempted to download it from the AT&T Blackberry website. An InstallShield appeared and after several minutes it said that the software was installed and that if it did automatically appear on the screen I should open it up from the start menu under programs. Unfortunately, I did not see the program listed in the start menu.
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Nov 5, 2012
Using Windows 8 and Blackberry Curve 8520 connected to PC by USB cable..After downloading Desk Top Software to the PC the Desk Top Software Screen continues to show "Disconnected" at bottom right hand corner. The Help screen Support Resources states no Blackberry Device Software installed on your computer. Have tried software update with same result.
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Dec 2, 2011
I am tring to connect my curve to the desktop manager via bluetooth, the bluetooth page is grayed out and i get the message your pc does not meet the prerequec ets
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Jan 5, 2010
I have a Curve 8520 and would like to edit my contacts on my laptop instead of the device.Outlook 2007 does not want so sync with my device, nor does using Excel work.Would someone point me in the right direction?
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Nov 6, 2011
Am unable to access Desktop Manager, I get the message 'B. Desktop Manager has stopped working' I have uninstalled the programme and downloaded it again from this site. Have just tried again and getting the same message.
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Mar 10, 2011
Is there a way to do a backup (in the SD memory) from the Handheld without using Desktop Manager
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Jul 12, 2012
When I plug my Blackberry Curve 8330 into my desktop to charge and sync it, everything freezes and the message says "Getting status information from Outlook Calendar." And it doesn't allow me to cancel. it says it is cancelling but it never does. I have to turn the desktop off to get Blackberry to cancel. How can I fix this?
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Aug 11, 2011
I want to switch devices on Blackberry Desktop Manager from a Curve 8330 to an 8520. This will move all data and third party apps as well as the pin. Will this change the phone number as well? I do not have a sim card.
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May 1, 2012
I have no problems up to yesterday and am now receiving a message - Intellisync Unknown Error -
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Apr 2, 2012
When I plug my Blackberry Curve 8330 into my desktop to charge and sync it, everything freezes and the message says "Getting status information from Outlook Calendar." And it doesn't allow me to cancel. it says it is cancelling but it never does. I have to turn the desktop off to get Blackberry to cancel. How can I fix this?
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Apr 5, 2011
Hey anyone have a link to Blackberry Desktop Software v5...or even v4? V6 has been giving me nightmares since it came out.
I can never get my organizer to allow sync of my contacts...the check box is inaccessible and it states "Not Installed".
I completely uninstalled the application, removed all of the folders and cleaned the registry them reinstalled the program but still have the problem. The last time the Blackberry Desktop Software worked was a very early version of 5 or maybe v4,
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Mar 3, 2012
I recently had to reboot my Blackberry and lost all data. Luckily my desktop was fairly updated...with the exception of the Password Keeper!! I cannot find anywhere on the desktop application where this data was stored...and I have like 30 passwords. Anyone know if and where Password Keeper data gets stored on the desktop during a sync?
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Apr 29, 2010
Anyway to add more than the standard 6 icons on the home page/desktop with the Curve 8520?It's a right pain to press the button and 6 icons aren't enough (I don't like leaving apps open).
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Sep 15, 2010
The Last sync and Last backup dates don't update when I connect to BB desktop and do auto sync and backup. This causes backup to run every time I connect instead of weekly like I have it setup. If I do a manual sync the date updates but if I do a manual backup the date stays unchanged. I'm running desktop 6.0.0.43 and OS 5.0.0.886. Does anyone know how to cure this problem?
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Aug 17, 2011
After installing Desktop Manager, it says 'to begin plug in Blackberry via USB'. I have done this in every possible way... but the computer doesnt recognise it at all...
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Feb 21, 2011
I have an 8350 nextel, outlook office 07 and desktop software version 6.0.1.18. I recently changes jobs and put my new information into my phone and I am now working from home so I have never needed this before. my email is sending and receiving no problem, my calendar is syncing perfectly but my contacts will not sync. the sync process seems to work from the software (it goes thru the motions) but when I look in outlook, no contactsI have looked around the net for possible solution and even tried most of the things I've seen...to no avail. I just want to get the contacts off my phone and into my outlook.
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Jun 15, 2010
my wifes 8530 we just did the BB App World upgrade. Now we can't see or find the icon to open and use it. After being on the phone with Verizon for a while they contacted BB and this is what I was told to do.
-Download BB desktop manager on my computer
-Backup all data from the phone
-Do a hard reset which will delete all data from the phone
-Reinstall all data from desktop manager back to phone and then the icon should appear
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Aug 29, 2010
Carrier: Verizon
Blackberry Curve 8330
Recently I upgraded my Desktop Manager to Version 6.0.0.40 and now I can't transfer media files to my Curve 8330.One thing I tried was to update my device OS to 4.5.0.175, this did not work.The DM shows that Media Options are not available,that I have to trun on mass storage mode from the device.Under the options menu on my 8330, I open Media Card and sure enough Media Card Support is On, Mass Storage Support is On, and Auto Enable Mass Storage Mode is On (I've tried when I switch to Prompt, but that did not work either).I've removed the media card, reinserted it, reformatted it, made sure it was recognized by my device (it is), so obviously the problem is with the Desktop Manager. With previous versions, I had no problems with Media Sync, only with the new DM version. The DM will recognize my device when plugged in via USB and I can sync my Organizer with no issues.What else can I try to get my DM - Media Sync to work with my 8330?
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Aug 31, 2010
When setting up the desktop software to sync with BB, a stage is reached asking for a source to be selected (Yahoo / Outlook / none / etc). As I am working with Outlook only, if I could I would select this for each, but it only appears as an option for 'Contacts'. For some reason Outlook is not offered as an option for either calendar or tasks. What is more odd is that I have successfully used the same BB and PC in the past with the Desktop software, but for some reason it just stopped working. I have tried removing and reinstalling both v5 and v6 without success. I suspect the problem might be the phone rather than the software - but heh, what do I know!
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May 2, 2011
I have a Blackberry 9300 Curve. When I sync my BB using desktop manager the time zone re-sets itself from GMT Dublin London time to Eniwetok-12 gmt ( I don't even know were Eniwetok is) . Here's some of the settings and systems information. On the Blackberry under Date and Time the update time is set to automatic, time zone- 12 hour-auto update. On the Desktop Software I have all the default settings to standard 2 way sync default with Microsoft Outlook 2007. The time zone on my computer is GMT London Dublin. I am running on Windows 7 - 64 bit.
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