BB Desktop Software :: Unable To Sync / Getting Runtime Error
Aug 3, 2010
I'm a newbie in here and need help. So, to keep a long story....long. Recently Dell recalled my hard drive and sent out a new one. Previously I was running XP Pro/Outllook '03/with an 8820 and BB Desktop 4.6 flawlessly. Now, with the new hard drive I am running Vista Business (32bit)/Outlook '03/with a brand new Bold 9700 (T Mobile) and BB Desktop 5.0.1. I am unable to setup intellisync with outlook. When setting up sync, I get through all the motions and get a "Runtime error", "Unable to find system in table file". I searched all over the internet and did everything that I could find for this to no avail. I reset the connection in dos per the tech guide on here, it didn't work. I did the clean install with removing registry entries (with all available BB Desktop versions, 4.6 - 5.01) none worked. I need to be able to sync my contacts and calendar! Is there a BB tech line number?
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Dec 7, 2010
have a 12-month-old Hero, which was upgraded to Android 2.1 a few months back.i used to use HTC Sync v2, but now have to use v3 with Android 2.1. The problem is, it doesn't work.the software installs okay, and the icon sits in the Windows XP system tray, but when you plug in the phone, HTC Sync fires up, the phone says "connected" and HTC Sync crashes:
Microsoft Visual C++ Runtime Library Runtime Error!
Program: C:Program FilesHTCHTC Sync 3.0htcUPCTLoader.exe
abnormal program termination
I also tried the latest version, which came out a few weeks ago too, with the same error.I've been corresponding with HTC C/S for several weeks with no success. They keep suggesting obvious stuff, like anti-virus software and USB problems. I've uninstalled and reinstalled, I've done integrity checks on Outlook data, I've been through my startups, and made sure all drivers and OS patches are up-to-date.There's not a lot of software on this laptop (IBM/Lenovo Thinkpad R52 with 2GB RAM), and there are no other software issues.
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May 17, 2010
I've got a BB9700, Bold 2.At home, Outlook, it syncs happily. At work, with Lotus Notes, it crashed when "updating the devide calendar". There was no issue a few months ago doing exactly the same thing.I'm not sure if it's related, but for some stupid reason I installed Facebook and accidently got the calendar to sync with facebook. I have now removed all entries for the Facebook calendar and al the Service book for Facebook calendar, so it now doesn't appear anywhere.
Facebook is blocked by works firewall, so I therefore assumed that was the problem, hence deleting all my calendar entries associated to Facebook.I've tried syncing with both Bluetooth and the cable.
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Jan 22, 2012
motocast runtime error whenever i try to sync with my phone, i have tried uninstalling and reinstalling motocast still fails. I have been using it to sync for over a month and it just suddenly stoped working.
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Aug 16, 2010
I duly upgraded to Blackberry Desktop Software 6 when notified by automatic update check. Unfortunately, I had to downgrade back to 5.0.1 as I could not complete Organizer synchronization - I kept getting an error message saying that an unknown error had occurred. There didn't seem to be any log files I could look at to see what might be causing the problem.
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Jan 26, 2010
I am using Vista Ultimate and am trying to use the Media Manager section of the Desktop Manager.
But I am getting an error message as follows;
Runtime Error!
Program...MobileBlacberry.....MediaManager9.exe
This application has requestd the Runtime to terminate it in an unusual way.
Please contact the application support team for more information.
Which I did and got an automated email telling me basically they won't help unless I am a paying customer.
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Jul 16, 2012
i have redownloaded and installed version 7 of the oc backup and sync software....is there a problem with it as i get an ERROR .... RUNTIME ERROE - and then it crashes and i now cannot sync with outlook - what a nightmare.
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Jul 18, 2010
I can download the software but when I want to install it, it refuses. Always get the info:Microsoft Visual C++ Runtime Library and than Program: C:.. This application has requested the runtime to terminate it in an unusual way.
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Apr 14, 2012
I cannot sync my Outlook calendar when using BB desktop Manager. I get a error message pop up window saying "Intellisync" "Connector error" The the synchronization is cancelled.
I am on a personal contract and this is not connected through BB enterprise. My e-mail accounts are fine and I get these on my BB
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Feb 19, 2010
When trying to sync my blackberry 8130 with microsoft office outlook (2003) using desktop manager 5.01 when reading the calendar it crashes with the message above. When going to the PtTrace.log in the intellisync folder on the pc I get the following message:
09:43:54.189: Phase=20, User=31ABF1F6: Reading data from Microsoft Outlook Calendar
Fri Feb 19 09:44:37 2010: Error Bad Field Flag in Recur Blob 0x0100.0 at .ms_recur.cpp line 1844
How to find this calendar event so I can delete it?
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Jun 7, 2010
I received error message 0x80043ade when trying to sync my Bold 9700 with my Acer Aspire 6920, running Windows Vista and the latest Java 6.20.Anybody out there had the same problem.The desktop software recognised my Blaxkberry and ran a data backup before I tried to run Intellisync.
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Jun 4, 2012
I keep getting a Line 140 error when I sync my blackberry and it stops the sync.
[Error Log] .....
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Jul 29, 2010
I recently upgraded ACT 2005 to ACT 2010, along with getting a new server and firewall. Once the new server and firewall were up and running, I needed a new user profile on my PC. After doing this, I can no longer sync my Blackberry Tour. Desktop Manager recognizes the device, but every time I hit the sync button I get an "unknown error" message.
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Feb 22, 2010
When i sync my blackberry to outlook all the tasks go into my phone as a time of 0:00 (midnight) Whereas my tasks all have proper times for them set in outlook? I have around 4000 tasks and this is really a major problem !Is there something i am doing or is this an issue that can be fixed?
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Jan 6, 2010
I'm getting an Itunes busy error message at the same point each time when importing Album Artwork. It always occurs when process 3300/3915 files. Can someone help me determine which file in my library is causing the problem?
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Dec 12, 2011
To configure synchronization for different folders and data files using BlackBerry Desktop Software 7.0, complete the following steps:
Connect the BlackBerry smartphone to the computer.Open BlackBerry Desktop Software, and click Organizer.Click Configure... beside the data type (Contacts, Calendar, Tasks, Memos) that requires sync with an alternate folder.Click Advanced...Select the Folders tab.Select the radio button for Select different <contacts/ calendar/ tasks/ memos> to sync.Navigate to and select the specific item to be synchronized from the list and click AddClick OK.Click OK.
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Aug 15, 2010
I am receiving error message 0x80043ade when I try to configure my Tour with the new desktop manager and my Microsoft Office 2010 Outlook. I have Windows 7 OS.
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Mar 29, 2010
After recently updating the Desktop Manager to 5.0.1, the Redirector no longer operates. When opening it, i get the error message."Desktop Redirector has encountered a problem and needs to close. We are sorry..."
I've unistalled Destop Manager, reverted back to 5.0.0 and I still have the same issue. This was and is currently setup with my Outlook 2003 (SP3) exchange server to forward my work emails, and it worked up until I updated to 5.0.1 last week.
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Jan 22, 2010
When I start the Media Sync program on my XP machine I immediately get a pop up that says the program has encountered an error and needs to close. It is the most recent version. This problem seems to not to be affected by whether or not Media Sync is started alone or through the Desktop manager.
However, the program opens, and acts like it is running anyway. (Just ignore the pop up.) A week ago, it was seeing my iTunes library and I could use it to put music from a playlist onto my Tour. Now, however, it does not see the iTunes library/playlist. It says it my library contains no songs. Sometimes, multiple attempts to start it it, it will see them, but then I cannot click the boxes that allow me to choose the playlist to sync them to the BB.
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Dec 10, 2015
I've tried all sorts of fixes, but my S5 Google Calendar syncs with S Planner but not my desktop version of Google Calendar.
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Jan 13, 2010
When I try to sync the contact list from outlook I get the error "unable to read application Data". I can sync my calendar, tasks and memos from Outlook, but for some reason I have problems with the contacts.
I have a Curve 8520
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Dec 3, 2010
Upgraded my Storm 2 9550 to v5.0.0.1015 and desktop software to v6.0.0.43. Media sync's fine. No sync with any Outlook conduits. I receive an Intellisync "unknow error" dialog box and the sync completely shuts down. Can't change any of the configuration settings as well. Receive the same "unknown error".
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Aug 22, 2010
I've been using DM6 for the last week or so and am very disappointed. It does not seem to remember the last time that I synced or backed up. The only time it remembers is the first time I synced my BB with it. Not such a big issue for syncing, but I like my BB to backup weekly...so once a week has passed after the first sync, it wants to back up every time.
DM 5.0.1 worked flawlessly, but since I am using Outlook 2010, I can't go back.Come on RIM, you can do better than this.Any suggestions on how to get DM to remember when it actually backed up or synced?
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Jun 18, 2010
At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?
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Aug 9, 2010
I am trying to sync my BB with my desktop software. I was advised the only way i could get music on my BB was to take the memory card out the phone use an adapter to put music on then put the memory card back in BB.
Surely when i connect my BB to my laptop with the desktop software on it, i should be able to see the music and pictures that are on my phone, or should i not??
I have gone into the options menu on the screen and had a look at my memory, and it is telling me "Media Card cannot be read. Verify that the memory card is properly inserted, formatted and not corrupted".
I have also made sure that Mass Storage support is on, along with Media Card Support, but i still cant see anything.
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May 29, 2012
I cannot sync my iphone it says "the sync session failed to start"
Info:
iPhone 4
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Feb 17, 2010
I am new to the community and would appreciate any assistance. I have two recent problems for which I am seeking troubleshooting advice. The priority problem is mentioned first below.I've just encountered this error message, "For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base" when attempting to sync my Curve 8320. I use a Mac, and I haven't run into any difficulties syncing since downloading the newer version of the Desktop Manager for Mac in Dec/Jan. I haven't been able to download the latest update though. I did see an early post by someone with the same difficulty, but I was unclear of the question posed, and thus I am hopeful for potential suggestions for resolution.The additional problem I've recently experienced is that I can't compose an SMS/MMS message. I can only reply to someone's message. When I try to simply send one, the screen defaults back to the list of messages. Please Note: I do not have wireless on my phone. I utilize Blackberry Desktop Manager Version 1.0.1 .Please also note that I am not able to access electronic messages daily but will attempt to return any responses/inquires as quickly as possible.
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Apr 27, 2010
Hi when i want to sync my 9700 i am always getting the same unkown error message..DTM is version is 5.0.1.37 The 9700 is up2date as far as dtm is telling me.
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Aug 18, 2010
I am using a Blackberry Torch and have the newest version of the Desktop Software (v6).When I try to setup my synchronization it gives me options for ASCII and Yahoo but not Outlook.What can I do? I have installed the software on several other laptops with their Blackberry Bold (both 9000 and 9700) and this hasnt been an issue.I have uninstalled and reinstalled the software but with no new luck.
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Jul 23, 2010
I was told by a tele help agent at AT&T that Blackberry Desktop sync software was not able to be used if you are using Windows 7. I find this hard to believe but would really like to quit wasting time finding an answer if Blackberry does not support the new OS.I am also using Outlook 2010 with Windows 7 Premium and cannot get the Blackberry Desktop to sync with Outlook 2010 during set-up.I can't believe Blackberry didn't know a new Outlook was coming out and syncing would be one of those key tasks.
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Jun 8, 2010
I have a Blackberry 8330 curve that was purchased in October 2008.I loaded the Desktop Manager software from the disk that came with the phone. For a long while I was able to synche my calendar on the phone along with tasks, addresses,etc to outlook. Occasionally after finishing an error box would come up the Blackberry had detected an error and did I want to report it. I closed out the box since I was done working. About a week ago I was no longer able to synch and this error box would come up immediately. I have tried removing the software and downloading the version 5.0 software, hard re-setting the phone (which almost worked). I have updated to Internet Explorer 8 but this problem occured earlier as well.Last night I was able to back-up the device and set synchronization settings after the hard reset of the phone but now I cannot do anything. Desktop Manager opens fine, connects to my blackberry fine but as soon as I hit "Synch" it pops up the error message and whether I hit debug, don't send a report or send a report it closes me out completely.
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