Motorola Droid Razr :: No WiFi Connectivity After Installing JB Update
Jan 6, 2013
After installing the Jelly Bean update on my Razr Maxx, I have been unable to connect to WiFi. I have factory reset, reset my router and wiped the cache.
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Aug 13, 2012
My Maxx does not reconnect to 3 or 4G after using WIFI. When I toggle off wifi the 4G bars are white and I get a no connectivity message when trying to get e-mail. Then I restart the phone and all is good.
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Feb 11, 2013
Several times/day now my droid razr HD loses all connectivity. No wifi, no 3g/4g/1x anything. All the indicators are grey and I can't connect to anything. Usually what I have to do is go into airplane mode and then back out and then things are back. I can't say for sure but I thought there was a time or two where I had to do a power cycle to get things back. Not positive about that. I've only had the phone for a few weeks, and I'm pretty sure it's always done this.
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Jun 21, 2012
I use my phone at the gym to stream Netflix while doing cardio. I am having connectivity issues when connected to 4g. Sometimes my 4g works flawlessly then the very next day I can have 4g bars but my connection will be really crappy. I was wondering if anyone else has experienced these spotty 4g problems.. I also have times were I have all my bars and the 4g is blue but I cant connect at all until I reset the device.
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Jun 5, 2012
I am having lots of problems in getting my Toshiba Satellite C655 laptop to connect to my Motorola Verizon Droid Razr using Verizon's Hot Spot.It appears to see the Verizon Hot Spot and statse connected but says limited connectivity and keeps disconnecting and refreshing and reconnecting stateing either " Limited Connectivity or No Internet" Also when it did the one time make a connection it would not go to any web pages even tho it stated connected with internet connectivity.
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Nov 29, 2012
I have a new installation of Windows 7 on a new computer and am having a difficult time connecting to my phone by either USB or by Bluetooth FTP Service. It appears that I can connect correctly to the Bluetooth Audio Services, but as I cannot get any music onto my phone I am having a hard time testing it.On Bluetooth installation I had two devices that were not installed correctly. Through trial and error I discovered that these two devices are related to the Generic Access Service and the Generic Attributes Service, both of which I have disabled on my Win7 Bluetooth phone properties.
I HAVE installed Motorola Device Manager with no success resolving. In fact, I cannot see where MDM is even accessible on my system: no system tray icon, no start menu link, etc.I'm new to the forum so I'm not sure if my image upload will work correctly, but in essence the phone Operation Panel in Win7 shows the FTP Service as active but clicking the Browse button does nothing. I do get a prompt on my phone initially asking for permision for my computer to access the phone, but then nothing.
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Dec 3, 2012
On my Razr M, from time to time the phone will stop getting mail. Push is on. Normally works fine, however in the last few days, I'll notice that there is no mail and the last update was hours ago. If I reboot the phone, it all works again. Three different exchange accounts on the phone and the problem happens will all three accounts at the same time. When this does happen, I still have internet connectivity. Wifi or 4g makes no difference.
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Jul 19, 2015
Seems that the wifi and cellular networks get crossed or linked together. When one of them loses connection, they both go down and both icons show exclamation marks. Happens randomly. Sometimes when i disable the wifi, my 4g loses connection momentarily.
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Dec 16, 2012
It seems that on past Droids, one could click-and-hold on an MP3 (found in memory) and elect to make it a ring tone -- even an alarm or notification. This seems to be missing on the current phone.
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Jan 4, 2012
I'm having trouble installing a custum ringtone. I've downloaded it as an MP3 to the My Music folder and also copied it to a new folder that I've called "music" on my external memory card. So I'm able to play the tune from both locations but I can't find any menu option that allows me to set it as the ringtone. When I hold down the song in My Music a menu comes up that gives a number of options starting with Play and ending with Copy to DLNA server and Delete. The Mortorla phone tech person said that between the last two on his phone was a Set as ringtone option but it does not exist on mine. He offered to reset my phone to the original factory settings. But I would loose too much stuff so that is not an option.how I get to set it as a my new ringtone?
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Jan 14, 2013
I'm trying to have the phone storage locations (internal and optional micro SD card installed) show up in My Computer to be able to transfer files. My OS is Windows XP SP3.I have installed the latest version 2.3.4 of the"Motorola Device Manager" software.The install goes fine. There are no "Plug phone in now" kind of prompts, but the installer says the program is installed and will launch whenever I plug in the phone.So when I unlock and plug in the phone, the MDM icon shows up in the system tray, and the Windows "Welcome to the Found New Hardware Wizard" comes up. Hmmm...did the software installer install the drivers or not?If I click Next, the message "The hardware was not installed because the wizard cannot find the necessary software."So I go back and change the selection to "install from a list or specific location", then specify to look in C:WINDOWSsystem32 (which usually works for most things)
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Oct 25, 2012
I have WiFi enabled. Often when I am near a wireless access point, my RAZR M still uses 4G. It's as if the WiFi is going to sleep when I power the screen off, but it doesn't wake up again. Turning WiFi off and on makes it reconnect.It seems to happen mostly when I'm at home, where I also use the Motorola flip stand with "ESP" smart charger, and a NetGear dual-band wireless router/access point.
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Jul 7, 2015
I just got a droid turbo and installed the recommended updates. It has changed the look of my keyboard and I would like to go back to the original one. How do I do this?
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Jul 9, 2012
My RAZR wifi is always on. I go the battery app in the phone menu and it says wifi is on all day everyday but if you toggle wifi its already off and I've tried everything from rebooting to mashing buttons like an idiot. This seems to be unrelated to ics it just randomly started doing it this past few days like since last Thursday.
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Jul 3, 2012
i have two droid razrs on my verizon account. they are both currently with no service due to my brother sticking me with a 1500 dollar phone bill that being said one of them will not connect to wifi says "error" and thats all and the bluetooth isnt working either during my research i have found others with this same problem but no solution if neither connected i would probably shrug it off as verizon shut off my wifi access but that is not the case i have done hours of research and cant seem to find a solution on my own so my question or rather questions are as follows: How do i fix this issue if even possible? What could have caused this issue? What can i do to prevent this from happening again? Should i just try and get a replacement when i pay my bill and get service reconnected? my phones are not rooted or altered in anyway they are stock exactly the way you buy them at verizon store?
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Jun 30, 2012
I have been experience an issue with not being able to turn wifi on with my droid razr for a few months now.
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Oct 19, 2012
When I check email (gmail, earthlink) or use the browser the wifi turns itself on. To be clear it is OFF to start with. Then when I do these functions the ? mark in the wifi symbol appears and it says "wifi network available, select a preferred network" and it is now turned on. I turn it off and then it goes on again as I said. Just got phone, only apps added were no lock and battery widget if that helps.
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Apr 26, 2012
I sometimes use my RAZR to connect to a WiFi hotspot that has no Internet access. (I'm in the field running a computerized telescope.) In that situation, is it possible to use the 4G LTE channel to establish an Internet connection so I can check email, etc.? If so, how would I set this up? Ideally I would want to have a Smart Action or a toggle to switch between normal mode and my astronomy mode.I'm running the new .181 OTA, stock.
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May 24, 2012
At home I am pretty sure it does the same thing. This morning when I got to the office, I noticed it was telling me that I have a wifi available. Open it up and there was the known wifi I have been connected to before, all week. Odd though, it says disabled but when i click it to connect, it says obtaining ip but then does back to not connected and says disabled. So basically I cannot connect to the wifi and I am 110% positive I have the correct password since I have connected to it just yesterday. Also curious why it isn't just connecting automatically to a known wifi. I have checked and others are on it right now.
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Nov 13, 2011
Just picked up my RAZR. Only issue so far is the WiFi. The phone will connect to my home network but any attempt to use the browser gives a connection error. Same issue with any application that requires a data connection. My laptop connects with no issue and my Droid X connects with no problem.
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Apr 6, 2012
While using the DROID Razr Maxx at home, wifi is turned on and works great. When wifi is turned off or is unavailable after leaving the house, the phone will not automatically switch to 4G LTE data. To switch to 4G, the phone has to be rebooted. Mobile networks is set to CDMA/LTE. Enable data access over Mobile network is set to ON. Enable background data is set to ON. Data Saver is NOT enabled. Is the phone supposed to automatically switch between wifi and mobile data? If so, how can I make it work.
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Apr 18, 2012
This is somewhat counterproductive if a person wants to set smartactions based on location, unless we want to leave Wifi permanently enabled. Is there a workaround? I have several location-based smartactions set up, but they fail if I dont leave wifi on, which I don't want to do.
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Jan 1, 2012
I am having issues streaming music over 3G and 4G netowrks.It works great over a WIFI connection just not over the 3 and 4g netowrks.My laptop is a Macbook pro.
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Jan 11, 2013
I had the Razr Maxx HD for a couple of months without any problems. After updating to JB, I now have a consistent problem with the phone freezing and then rebooting whenever I move out of one of my Wi-Fi APN connections. For example, while at home and connected to my home Wi-Fi, the phone is fine. As soon as I walk outside and leave my Wi-Fi coverage area, the phone will freeze. A few minutes later it will reboot on its own. Same thing at work. When I enter one of my "remembered" Wi-Fi APN coverage areas, the phone will connect OK and work OK through Wi-Fi, but as soon as I leave the area, it freezes. If I disable W-Fi, no more problems.
An exception to this is that recently I stayed several days at a hotel and connected to the hotel's Wi-Fi, and had no problems whatsoever when I left the hotel on numerous occassions.
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Jul 28, 2012
Since installing a new Netgear 7550 modem/router from AT&T, I have been having trouble with the WiFi on my Verizon Razr. I can connect to the network and browse just fine for a while, but eventually the WiFi indicator changes from blue to grey and no apps will load data. This includes not being able to load webpages. I also notice that once the icon goes grey, only the upward pointing triangle within the WiFi indicator comes on. Of course restarting the phone or rebooting the router restores the connection for a time, but eventually it drops again. Once the icon turns grey I get the following from the settings menu:
Status
Connected
Signal strength
Excellent
Link speed
72Mbps
Secruity
WPA/WPA2 PSK
IP address
192.168.1.xxx (the last three numbers never seem to change)
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May 23, 2012
Got a Razr Maxx a few months ago and had issues getting any data services when connected to "some" wifi networks. With my previous phone, the HTC Incredible, I connected flawlessly to all of them. Verizon support thought it was hardware related with wifi receiver so exchanged phone... Been doing some digging and searching and also several hours on phone with Verizon and Motorola Support. What it appears to be is that something in the phone is assigned a static IP address of 192.168.20.1, unfortunately this is the default factory set wifi router gateway address on many wifi routers so it connects to the wifi network BUT cannot receive any data because of the IP conflict. I ran the app PING & DNS and tested this with 4G and with the two wifi networks at my work which showed what I was seeing, connection but no data service. When connected to 4G this is what I saw :
--- Apr 23, 2012 2:08:17 PM
--- IP (rmnet1) 10.191.226.53
--- IP (usb1) 192.168.20.1
[code]....
You can see that the IP address 192.168.20.1 is static in all tests. Read on the web many other people having this issue and how they fixed it was to change the default gateway IP address in their wifi router. Can't exactly walk into McDonalds, or Starbucks, or my work for that matter and ask them to change the default gateway on their wifi router because my Motorola phone has an IP conflict and can't be changed.The last Motorola support tech I spoke with was escalating the case but I haven't heard back yet. One thing he suggested it might be is that the Razr Maxx can be a mobile hotspot so it acts like a wifi router. And this may be the default wifi gateway for the phone when IT is a wifi router. But can't seem to find a way to change this and not subscribed to Mobile Hotspot so can't get in there to see what settings there are.I have two other coworkers who have the Razr Maxx and have the exact same issues. And with our older phones we connected and worked wifi here flawlessly. Being in a big steel building we have a hard time getting 4G service and even when we do, we're now tapping into our data subscription rather than free wifi.
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Jan 12, 2013
So sitting in my house I have to do the "Stand on one foot with a finger on my nose" routine to get any sort of data signal. Just trying to find a way to send/receive pictures over my WiFi if at all possible.
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Feb 3, 2013
I noticed when set on wifi the icon in task bar which used to be solid now flashes in the middle....WiFi seems to be working though.Has anyone else run into this
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Mar 2, 2012
I need to print to a Wifi print and use a 3G or 4G for the internet.How can i do this? If i turn on Wifi i have no internet and it won't connect 3G or 4G
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Jul 3, 2012
Every time I connect to Wifi, the 4G icon doesn't disappear... I can't tell if 4G is still connected. I can't be using cell data while on Wifi because I have the limited plan on Verizon. The only way I could get it to disappear was to go into Wifi settings and disable mobile data. How do I get it to not use 4G or make the icon disappear when I'm connected to Wifi?
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Dec 5, 2011
So I got my RAZR about a week ago and it's great with the exception of WIFI. I can get it connected to my WIFI networks both at home and at work, but once they're connected, there's no data at all. I have tried disabling cellular data both manually and with a Smart Action once it's connected to WIFI and that doesn't help. I know it's not the network settings, as it's happening on multiple networks. The network at work is open, the one at home is normally WPA2-PSK but I tried changing the router to an open network and that didn't change anything either. My wife got a RAZR too and her phone has EXACTLY the same problem. Any ideas? I would *really* prefer to use WIFI data at home and at work instead of eating up my 4G/3G plan.
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