Motorola Droid Razr HD :: Loses All Connectivity - WiFi / 3G Or 4G Dropping Out
Feb 11, 2013
Several times/day now my droid razr HD loses all connectivity. No wifi, no 3g/4g/1x anything. All the indicators are grey and I can't connect to anything. Usually what I have to do is go into airplane mode and then back out and then things are back. I can't say for sure but I thought there was a time or two where I had to do a power cycle to get things back. Not positive about that. I've only had the phone for a few weeks, and I'm pretty sure it's always done this.
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Dec 3, 2012
On my Razr M, from time to time the phone will stop getting mail. Push is on. Normally works fine, however in the last few days, I'll notice that there is no mail and the last update was hours ago. If I reboot the phone, it all works again. Three different exchange accounts on the phone and the problem happens will all three accounts at the same time. When this does happen, I still have internet connectivity. Wifi or 4g makes no difference.
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Aug 13, 2012
My Maxx does not reconnect to 3 or 4G after using WIFI. When I toggle off wifi the 4G bars are white and I get a no connectivity message when trying to get e-mail. Then I restart the phone and all is good.
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Jan 6, 2013
After installing the Jelly Bean update on my Razr Maxx, I have been unable to connect to WiFi. I have factory reset, reset my router and wiped the cache.
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Aug 2, 2011
I believe that there is a problem with the Atrix network stack. When operating at home (Lapdock or HD dock or stand-alone) I prefer to use the local WiFi connection (because the cellular signal is useless for data here on the _9th_floor_ (thanks T-Mobile UK).
However:
1/ On its own the Atrix does not properly switch to _use_ WiFi- it tries to use either WiFi or GPRS/3G/HSPA from time to time. This does not work well (read the reviews that say that the Lapdock is slow and I think that this is the problem being reported);
2/ I installed Juicedefender which is free and which switches OFF the GPRS/3G/HSPA radio when WiFi is being used:
BUT - then I notice that the WiFi data stream stops after about 90s and only re-starts after either several minutes have elapsed _or_ I switch off and on again the WiFi radio. VERY POOR. Worse, on checking with my router, the ATRIX remains _connected_ to the WiFi network at all times - so this is the internal software losing contact with the active network interface.
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Dec 19, 2012
Have just recently bought a Motorola Razr M which is running stock ICS on Telstra in Australia. I am having constant problems with wifi connections dropping in and out whilst at home. It basically will display very good signal then all of a sudden drop out completely and reconnect. This happens without me moving or changing my hand position, sometimes whilst browsing web or downloading and sometimes whilst not using internet at all. It can happen as often as every few seconds or it may go 5-10 minutes before it starts. No other device I own has these problems, including my Motorola Atrix. I have spent hours changing settings in the modem (2.4g only) but nothing makes ANY difference. This is definitely a phone related problem (bug, hardware etc).
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Jun 21, 2012
I use my phone at the gym to stream Netflix while doing cardio. I am having connectivity issues when connected to 4g. Sometimes my 4g works flawlessly then the very next day I can have 4g bars but my connection will be really crappy. I was wondering if anyone else has experienced these spotty 4g problems.. I also have times were I have all my bars and the 4g is blue but I cant connect at all until I reset the device.
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Jun 5, 2012
I am having lots of problems in getting my Toshiba Satellite C655 laptop to connect to my Motorola Verizon Droid Razr using Verizon's Hot Spot.It appears to see the Verizon Hot Spot and statse connected but says limited connectivity and keeps disconnecting and refreshing and reconnecting stateing either " Limited Connectivity or No Internet" Also when it did the one time make a connection it would not go to any web pages even tho it stated connected with internet connectivity.
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Nov 29, 2012
I have a new installation of Windows 7 on a new computer and am having a difficult time connecting to my phone by either USB or by Bluetooth FTP Service. It appears that I can connect correctly to the Bluetooth Audio Services, but as I cannot get any music onto my phone I am having a hard time testing it.On Bluetooth installation I had two devices that were not installed correctly. Through trial and error I discovered that these two devices are related to the Generic Access Service and the Generic Attributes Service, both of which I have disabled on my Win7 Bluetooth phone properties.
I HAVE installed Motorola Device Manager with no success resolving. In fact, I cannot see where MDM is even accessible on my system: no system tray icon, no start menu link, etc.I'm new to the forum so I'm not sure if my image upload will work correctly, but in essence the phone Operation Panel in Win7 shows the FTP Service as active but clicking the Browse button does nothing. I do get a prompt on my phone initially asking for permision for my computer to access the phone, but then nothing.
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Dec 9, 2011
Proud owner of a Photon for a few days now. For the most part, aside from some minor glitches, I LOVE this phone so far. It's great. However I have one big problem.At work I have a decent 4G signal at my desk. My prior Evo got 1-2 (out of 3) bars and stayed connected all day with zero problems. My Photon connects to 4G just fine, but if I don't keep sending traffic over the network to the point where the 4G goes into what I assume is power save mode -- where the icon shows ZZZ instead of signal strength -- it will often lose connection in a silent way.What I mean is that I can then attempt to use apps, etc and the 4G will not transfer data, but still thinks it's connected. I'm not sure yet whether or not it stays in ZZZ mode or if the icon shows signal strength again, but I know for sure apps do not transfer data. For example when I listen to music, ScrobbleDroid starts queueing messages instead of sending them, etc. Also, GMail and IMAP push stop working, so I stop receiving email notifications. That is a BIG problem for me.
The problem goes away immediately if I either shut off 4G, or toggle 4G (turn it off then on right away). However, it will happen again quite soon after 4G goes back into ZZZ mode.This is a stock, non-rooted phone.System version: 45.3.6.MB855.Sprint.en.USAndroid version: 2.3.4aseband version: N_01.28.07RWebtop version: WT-1.2.0-160Kernel version: 2.6.32.9 dnt648@fl36bld222Build number: 4.5.1A-1_SUN-198_6ERI version: 6PRL version: 51083
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Sep 20, 2011
I barely get a signal standing in front of the router! I dont even use it anymore. The phone also drops both 3g and 4g for no apperent reason.
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Jul 6, 2012
Anyone having problems with bluetooth headsets dropping connections? I have a Motorola H17txt and Bose Series II, both will start cutting in and out, then completely drop the connection after about five minutes.
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Dec 22, 2011
I've had my RAZR about a week coming from a Droid X, so I know this worked before.I have 2 corp sync accounts with my home broadband provider, Frontier. Initially, one of my accounts kept falling out of Push into Fetch.Last night I did a factory reset to see if that would help. Of course, to make things interesting, this morning I had the new firmware update waiting to be installed, so I let that go in.Strange enough, now both my accounts are falling from push to fetch. Im a long time DX user, so I'm sure I have my settings correct. When I run that "verify server" it comes back with "success" Doing some searching, I got a hit on the Bionic forum, but no resolution....[URL]
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Jul 19, 2015
Seems that the wifi and cellular networks get crossed or linked together. When one of them loses connection, they both go down and both icons show exclamation marks. Happens randomly. Sometimes when i disable the wifi, my 4g loses connection momentarily.
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Oct 25, 2012
I have WiFi enabled. Often when I am near a wireless access point, my RAZR M still uses 4G. It's as if the WiFi is going to sleep when I power the screen off, but it doesn't wake up again. Turning WiFi off and on makes it reconnect.It seems to happen mostly when I'm at home, where I also use the Motorola flip stand with "ESP" smart charger, and a NetGear dual-band wireless router/access point.
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Jul 7, 2010
Ever since I upgraded to iOS4.0, my iphone 3GS has been losing its internet connection over 3G.The 3G indicator remains lit on the display, however when trying to surf or use an app that requires internet, it simply times out. In order to get my internet back I need to reboot the phone, or switch airplane mode on, then off.It seems to occur after I leave the house, so it may be that the phone is having trouble automatically switching from Wifi to 3G.Does anyone have any suggestions on how to fix the issue?
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Jul 9, 2012
My RAZR wifi is always on. I go the battery app in the phone menu and it says wifi is on all day everyday but if you toggle wifi its already off and I've tried everything from rebooting to mashing buttons like an idiot. This seems to be unrelated to ics it just randomly started doing it this past few days like since last Thursday.
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Jul 3, 2012
i have two droid razrs on my verizon account. they are both currently with no service due to my brother sticking me with a 1500 dollar phone bill that being said one of them will not connect to wifi says "error" and thats all and the bluetooth isnt working either during my research i have found others with this same problem but no solution if neither connected i would probably shrug it off as verizon shut off my wifi access but that is not the case i have done hours of research and cant seem to find a solution on my own so my question or rather questions are as follows: How do i fix this issue if even possible? What could have caused this issue? What can i do to prevent this from happening again? Should i just try and get a replacement when i pay my bill and get service reconnected? my phones are not rooted or altered in anyway they are stock exactly the way you buy them at verizon store?
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Jun 30, 2012
I have been experience an issue with not being able to turn wifi on with my droid razr for a few months now.
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Oct 19, 2012
When I check email (gmail, earthlink) or use the browser the wifi turns itself on. To be clear it is OFF to start with. Then when I do these functions the ? mark in the wifi symbol appears and it says "wifi network available, select a preferred network" and it is now turned on. I turn it off and then it goes on again as I said. Just got phone, only apps added were no lock and battery widget if that helps.
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Apr 26, 2012
I sometimes use my RAZR to connect to a WiFi hotspot that has no Internet access. (I'm in the field running a computerized telescope.) In that situation, is it possible to use the 4G LTE channel to establish an Internet connection so I can check email, etc.? If so, how would I set this up? Ideally I would want to have a Smart Action or a toggle to switch between normal mode and my astronomy mode.I'm running the new .181 OTA, stock.
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May 24, 2012
At home I am pretty sure it does the same thing. This morning when I got to the office, I noticed it was telling me that I have a wifi available. Open it up and there was the known wifi I have been connected to before, all week. Odd though, it says disabled but when i click it to connect, it says obtaining ip but then does back to not connected and says disabled. So basically I cannot connect to the wifi and I am 110% positive I have the correct password since I have connected to it just yesterday. Also curious why it isn't just connecting automatically to a known wifi. I have checked and others are on it right now.
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Nov 13, 2011
Just picked up my RAZR. Only issue so far is the WiFi. The phone will connect to my home network but any attempt to use the browser gives a connection error. Same issue with any application that requires a data connection. My laptop connects with no issue and my Droid X connects with no problem.
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Apr 6, 2012
While using the DROID Razr Maxx at home, wifi is turned on and works great. When wifi is turned off or is unavailable after leaving the house, the phone will not automatically switch to 4G LTE data. To switch to 4G, the phone has to be rebooted. Mobile networks is set to CDMA/LTE. Enable data access over Mobile network is set to ON. Enable background data is set to ON. Data Saver is NOT enabled. Is the phone supposed to automatically switch between wifi and mobile data? If so, how can I make it work.
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Apr 18, 2012
This is somewhat counterproductive if a person wants to set smartactions based on location, unless we want to leave Wifi permanently enabled. Is there a workaround? I have several location-based smartactions set up, but they fail if I dont leave wifi on, which I don't want to do.
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Jan 1, 2012
I am having issues streaming music over 3G and 4G netowrks.It works great over a WIFI connection just not over the 3 and 4g netowrks.My laptop is a Macbook pro.
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Jan 11, 2013
I had the Razr Maxx HD for a couple of months without any problems. After updating to JB, I now have a consistent problem with the phone freezing and then rebooting whenever I move out of one of my Wi-Fi APN connections. For example, while at home and connected to my home Wi-Fi, the phone is fine. As soon as I walk outside and leave my Wi-Fi coverage area, the phone will freeze. A few minutes later it will reboot on its own. Same thing at work. When I enter one of my "remembered" Wi-Fi APN coverage areas, the phone will connect OK and work OK through Wi-Fi, but as soon as I leave the area, it freezes. If I disable W-Fi, no more problems.
An exception to this is that recently I stayed several days at a hotel and connected to the hotel's Wi-Fi, and had no problems whatsoever when I left the hotel on numerous occassions.
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Jul 28, 2012
Since installing a new Netgear 7550 modem/router from AT&T, I have been having trouble with the WiFi on my Verizon Razr. I can connect to the network and browse just fine for a while, but eventually the WiFi indicator changes from blue to grey and no apps will load data. This includes not being able to load webpages. I also notice that once the icon goes grey, only the upward pointing triangle within the WiFi indicator comes on. Of course restarting the phone or rebooting the router restores the connection for a time, but eventually it drops again. Once the icon turns grey I get the following from the settings menu:
Status
Connected
Signal strength
Excellent
Link speed
72Mbps
Secruity
WPA/WPA2 PSK
IP address
192.168.1.xxx (the last three numbers never seem to change)
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May 23, 2012
Got a Razr Maxx a few months ago and had issues getting any data services when connected to "some" wifi networks. With my previous phone, the HTC Incredible, I connected flawlessly to all of them. Verizon support thought it was hardware related with wifi receiver so exchanged phone... Been doing some digging and searching and also several hours on phone with Verizon and Motorola Support. What it appears to be is that something in the phone is assigned a static IP address of 192.168.20.1, unfortunately this is the default factory set wifi router gateway address on many wifi routers so it connects to the wifi network BUT cannot receive any data because of the IP conflict. I ran the app PING & DNS and tested this with 4G and with the two wifi networks at my work which showed what I was seeing, connection but no data service. When connected to 4G this is what I saw :
--- Apr 23, 2012 2:08:17 PM
--- IP (rmnet1) 10.191.226.53
--- IP (usb1) 192.168.20.1
[code]....
You can see that the IP address 192.168.20.1 is static in all tests. Read on the web many other people having this issue and how they fixed it was to change the default gateway IP address in their wifi router. Can't exactly walk into McDonalds, or Starbucks, or my work for that matter and ask them to change the default gateway on their wifi router because my Motorola phone has an IP conflict and can't be changed.The last Motorola support tech I spoke with was escalating the case but I haven't heard back yet. One thing he suggested it might be is that the Razr Maxx can be a mobile hotspot so it acts like a wifi router. And this may be the default wifi gateway for the phone when IT is a wifi router. But can't seem to find a way to change this and not subscribed to Mobile Hotspot so can't get in there to see what settings there are.I have two other coworkers who have the Razr Maxx and have the exact same issues. And with our older phones we connected and worked wifi here flawlessly. Being in a big steel building we have a hard time getting 4G service and even when we do, we're now tapping into our data subscription rather than free wifi.
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Jan 12, 2013
So sitting in my house I have to do the "Stand on one foot with a finger on my nose" routine to get any sort of data signal. Just trying to find a way to send/receive pictures over my WiFi if at all possible.
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Feb 3, 2013
I noticed when set on wifi the icon in task bar which used to be solid now flashes in the middle....WiFi seems to be working though.Has anyone else run into this
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