Motorola Droid Razr HD :: Reboots When WiFi Is Lost
Jan 11, 2013
I had the Razr Maxx HD for a couple of months without any problems. After updating to JB, I now have a consistent problem with the phone freezing and then rebooting whenever I move out of one of my Wi-Fi APN connections. For example, while at home and connected to my home Wi-Fi, the phone is fine. As soon as I walk outside and leave my Wi-Fi coverage area, the phone will freeze. A few minutes later it will reboot on its own. Same thing at work. When I enter one of my "remembered" Wi-Fi APN coverage areas, the phone will connect OK and work OK through Wi-Fi, but as soon as I leave the area, it freezes. If I disable W-Fi, no more problems.
An exception to this is that recently I stayed several days at a hotel and connected to the hotel's Wi-Fi, and had no problems whatsoever when I left the hotel on numerous occassions.
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Sep 24, 2012
I'm currently having an issue with the Droid Razr M where it begins rebooting when the battery is low. After the phone boots back up, it immidiatly reboots again and will continue doing this forever. The only solution I've found thus far is to boot into safe mode and uninstall the 3rd party launcher (doesn't matter which one). This will allow the phone to be booted into normal mode again. However, regadarless of if a launcher is installed or not, the phone will begin rebooting again the next time the power gets low.
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Mar 1, 2012
Whenever I try and run Netflix when docked in the Lapdock 500 I can start and view video, but when I try and go back to my Netflix queue my phone reboots. This has happened to me everytime I have tried it. I love the lapdock and would love to reliably be able to use it to view Netflix content, but this issue makes that very difficult.
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Oct 25, 2012
I have WiFi enabled. Often when I am near a wireless access point, my RAZR M still uses 4G. It's as if the WiFi is going to sleep when I power the screen off, but it doesn't wake up again. Turning WiFi off and on makes it reconnect.It seems to happen mostly when I'm at home, where I also use the Motorola flip stand with "ESP" smart charger, and a NetGear dual-band wireless router/access point.
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Feb 23, 2012
My phone will no longer connect to the internet using Verizon's network. I am unable to get 1X, 3G or 4G connection.
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Dec 27, 2011
One of the major reasons for me buying the Droid Razr, was because it had the Bluetooth "MAP" Profile.SMS messages would sync directly to my car. The BMW Voice Module would read the messages to me.This use to work with my car, but since the software Maintence Upgrayyde, I have lost this function. 2012 BMW with Bluetooth.
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Aug 27, 2012
I am currently using a Droid RAZR but would like to switch back to my Droid 2 Global for a short time. On the Verizon site I get a message during activation saying my unlimited data plan is not compatible and I am given other data options. Unlimited is included in the list so I am not worried about switching TO the old phone. My question is this:
If you are reactivating a 4G device coming from a 3G-only device, will you lose your grandfathered unlimited data plan on Verizon?
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Dec 21, 2012
My Droid Razr HD lost sync with both my gmail and yahoo email today. It came up as a sync error.I then enter my passwords for both accounts and they then restore only to immediately give me a sync error. Tried deleting the email app cache and data,no avail. Deleted and added the accounts and got the same thing. I then logged into the verizonwireless website and deleted and added them on there. Same issue.An error pops up asking me to select one of the accounts below to re-validate my account.The account name is based on an existing email address which is associated with your verizon account. It also pops up sometimes that username and password are incorrect which they aren't.
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Jul 4, 2012
Prior to the ICS upgrade I was able to receive and view text messages through Ford Sync. After the upgrade I still have the MAP option toggles available on Ford Sync setup screens but Sync doesn't display a new text message notification and when I tell it to download existing text messages from the phone it starts to and then displays "downloading error". I've unpaired and paired the Razr Maxx several times without success. One of the primary reasons I bought the Razr Maxx over other phones was because it supported the MAP profile.
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Nov 23, 2011
My new Motorola Droid Razr has had an issue from day one, the data connection ramdomly but on at least a daily basis the phone looses it's data connection. A hard re-boot has solved these issues so far, until today.
I was told that a software update to solve this issue is already in the works. When will it be available??
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Jul 13, 2012
I got the ICS update, but now my smart actions cannot control notification volume...? Also, I cannot link volumes anymore, so the volume buttons do nothing for me anymore. Turn down ringer, sure....but then notifications and alerts just blast through without having to manually adjust each one! Why was this removedAlso, since the update, the emal widget only allows you to select either one account to display, or all combined?? Why? I have 6 accounts...combined view is just a mess. On GB, you could select the account right there on the widget. Now, you have to go into the email, then switch it. Even then, the widget reverts to the first one you set up. This is annoying and I do not get why this would be removed?That is the same for the news widget and the social media app...where did they go? They were better than any other widgets out there and now they are gone...unless I am just looking in the wrong place?
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Aug 23, 2012
It looks like when I logged on using my motocast id, I lost all of my old settings and statistics. I had to resign up for everything including giving my meid number again. I lost my 5 posts, 69 comments and 2way pager stats. Did I do something wrong when I logged on using the motocast id and password or did everyone lose their old stats after the new logon id?
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Jul 9, 2012
My RAZR wifi is always on. I go the battery app in the phone menu and it says wifi is on all day everyday but if you toggle wifi its already off and I've tried everything from rebooting to mashing buttons like an idiot. This seems to be unrelated to ics it just randomly started doing it this past few days like since last Thursday.
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Jul 3, 2012
i have two droid razrs on my verizon account. they are both currently with no service due to my brother sticking me with a 1500 dollar phone bill that being said one of them will not connect to wifi says "error" and thats all and the bluetooth isnt working either during my research i have found others with this same problem but no solution if neither connected i would probably shrug it off as verizon shut off my wifi access but that is not the case i have done hours of research and cant seem to find a solution on my own so my question or rather questions are as follows: How do i fix this issue if even possible? What could have caused this issue? What can i do to prevent this from happening again? Should i just try and get a replacement when i pay my bill and get service reconnected? my phones are not rooted or altered in anyway they are stock exactly the way you buy them at verizon store?
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Jun 30, 2012
I have been experience an issue with not being able to turn wifi on with my droid razr for a few months now.
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Oct 19, 2012
When I check email (gmail, earthlink) or use the browser the wifi turns itself on. To be clear it is OFF to start with. Then when I do these functions the ? mark in the wifi symbol appears and it says "wifi network available, select a preferred network" and it is now turned on. I turn it off and then it goes on again as I said. Just got phone, only apps added were no lock and battery widget if that helps.
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Apr 26, 2012
I sometimes use my RAZR to connect to a WiFi hotspot that has no Internet access. (I'm in the field running a computerized telescope.) In that situation, is it possible to use the 4G LTE channel to establish an Internet connection so I can check email, etc.? If so, how would I set this up? Ideally I would want to have a Smart Action or a toggle to switch between normal mode and my astronomy mode.I'm running the new .181 OTA, stock.
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May 24, 2012
At home I am pretty sure it does the same thing. This morning when I got to the office, I noticed it was telling me that I have a wifi available. Open it up and there was the known wifi I have been connected to before, all week. Odd though, it says disabled but when i click it to connect, it says obtaining ip but then does back to not connected and says disabled. So basically I cannot connect to the wifi and I am 110% positive I have the correct password since I have connected to it just yesterday. Also curious why it isn't just connecting automatically to a known wifi. I have checked and others are on it right now.
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Nov 13, 2011
Just picked up my RAZR. Only issue so far is the WiFi. The phone will connect to my home network but any attempt to use the browser gives a connection error. Same issue with any application that requires a data connection. My laptop connects with no issue and my Droid X connects with no problem.
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Apr 6, 2012
While using the DROID Razr Maxx at home, wifi is turned on and works great. When wifi is turned off or is unavailable after leaving the house, the phone will not automatically switch to 4G LTE data. To switch to 4G, the phone has to be rebooted. Mobile networks is set to CDMA/LTE. Enable data access over Mobile network is set to ON. Enable background data is set to ON. Data Saver is NOT enabled. Is the phone supposed to automatically switch between wifi and mobile data? If so, how can I make it work.
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Apr 18, 2012
This is somewhat counterproductive if a person wants to set smartactions based on location, unless we want to leave Wifi permanently enabled. Is there a workaround? I have several location-based smartactions set up, but they fail if I dont leave wifi on, which I don't want to do.
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Jan 1, 2012
I am having issues streaming music over 3G and 4G netowrks.It works great over a WIFI connection just not over the 3 and 4g netowrks.My laptop is a Macbook pro.
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Aug 13, 2012
My Maxx does not reconnect to 3 or 4G after using WIFI. When I toggle off wifi the 4G bars are white and I get a no connectivity message when trying to get e-mail. Then I restart the phone and all is good.
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Jul 28, 2012
Since installing a new Netgear 7550 modem/router from AT&T, I have been having trouble with the WiFi on my Verizon Razr. I can connect to the network and browse just fine for a while, but eventually the WiFi indicator changes from blue to grey and no apps will load data. This includes not being able to load webpages. I also notice that once the icon goes grey, only the upward pointing triangle within the WiFi indicator comes on. Of course restarting the phone or rebooting the router restores the connection for a time, but eventually it drops again. Once the icon turns grey I get the following from the settings menu:
Status
Connected
Signal strength
Excellent
Link speed
72Mbps
Secruity
WPA/WPA2 PSK
IP address
192.168.1.xxx (the last three numbers never seem to change)
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May 23, 2012
Got a Razr Maxx a few months ago and had issues getting any data services when connected to "some" wifi networks. With my previous phone, the HTC Incredible, I connected flawlessly to all of them. Verizon support thought it was hardware related with wifi receiver so exchanged phone... Been doing some digging and searching and also several hours on phone with Verizon and Motorola Support. What it appears to be is that something in the phone is assigned a static IP address of 192.168.20.1, unfortunately this is the default factory set wifi router gateway address on many wifi routers so it connects to the wifi network BUT cannot receive any data because of the IP conflict. I ran the app PING & DNS and tested this with 4G and with the two wifi networks at my work which showed what I was seeing, connection but no data service. When connected to 4G this is what I saw :
--- Apr 23, 2012 2:08:17 PM
--- IP (rmnet1) 10.191.226.53
--- IP (usb1) 192.168.20.1
[code]....
You can see that the IP address 192.168.20.1 is static in all tests. Read on the web many other people having this issue and how they fixed it was to change the default gateway IP address in their wifi router. Can't exactly walk into McDonalds, or Starbucks, or my work for that matter and ask them to change the default gateway on their wifi router because my Motorola phone has an IP conflict and can't be changed.The last Motorola support tech I spoke with was escalating the case but I haven't heard back yet. One thing he suggested it might be is that the Razr Maxx can be a mobile hotspot so it acts like a wifi router. And this may be the default wifi gateway for the phone when IT is a wifi router. But can't seem to find a way to change this and not subscribed to Mobile Hotspot so can't get in there to see what settings there are.I have two other coworkers who have the Razr Maxx and have the exact same issues. And with our older phones we connected and worked wifi here flawlessly. Being in a big steel building we have a hard time getting 4G service and even when we do, we're now tapping into our data subscription rather than free wifi.
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Jan 12, 2013
So sitting in my house I have to do the "Stand on one foot with a finger on my nose" routine to get any sort of data signal. Just trying to find a way to send/receive pictures over my WiFi if at all possible.
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Feb 3, 2013
I noticed when set on wifi the icon in task bar which used to be solid now flashes in the middle....WiFi seems to be working though.Has anyone else run into this
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Mar 2, 2012
I need to print to a Wifi print and use a 3G or 4G for the internet.How can i do this? If i turn on Wifi i have no internet and it won't connect 3G or 4G
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Jul 3, 2012
Every time I connect to Wifi, the 4G icon doesn't disappear... I can't tell if 4G is still connected. I can't be using cell data while on Wifi because I have the limited plan on Verizon. The only way I could get it to disappear was to go into Wifi settings and disable mobile data. How do I get it to not use 4G or make the icon disappear when I'm connected to Wifi?
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Dec 5, 2011
So I got my RAZR about a week ago and it's great with the exception of WIFI. I can get it connected to my WIFI networks both at home and at work, but once they're connected, there's no data at all. I have tried disabling cellular data both manually and with a Smart Action once it's connected to WIFI and that doesn't help. I know it's not the network settings, as it's happening on multiple networks. The network at work is open, the one at home is normally WPA2-PSK but I tried changing the router to an open network and that didn't change anything either. My wife got a RAZR too and her phone has EXACTLY the same problem. Any ideas? I would *really* prefer to use WIFI data at home and at work instead of eating up my 4G/3G plan.
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Oct 16, 2011
Starting late this afternoon, I lost all data connections except wifi. Verizon support told me an outage is nationwide for phones with LTE. As I am typing this, LTE is back for now after a 6+ hour outage. Hopefully Verizon fixed the lte/cdma problems that have been a problem for a couple of weeks.
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