Lumia 1020 :: Random Power Down / Reboot Phone
Apr 25, 2014
I have been having random power down / reboot issues with my Lumina 1020 for a few months now, usually once every 24 hours.. They haven't caused any issues on 8.0 (black update) as after the random power down the phone just rebooted and was left on the access point select screen, thus meaning alarms still go off and the correct time maintained.
Since I tried the 8.1 preview the phone would randomly power down (usually once every 24 hours) but not reboot and would remain off and would require a soft reset (vol down + power) to reboot. The downside here is alarms don't go off and calls are missed etc.
I currently have a new sim on order to rule out the sim (note the sim I use has previously been cut down to nano and now sits in a micro adaptor), the sim may work bu I don't hold out to much hope.
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Apr 25, 2014
After upgrading my 1020 to black I started getting random phone restarts. Phone turns off and then randomly turns on (can't be turned on manually) . I pick up the phone and often see the enter pin screen. I used the SRTool, had the phone sent to a Nokia care center but to no avail.
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Dec 4, 2015
How do I reboot (restart) the 950XL?
I know I can shut it down and then wait some amount of time and then restart it, but is there a way to just restart it without the shutdown-wait-power-on dance?
The current process is made more annoying because I don't know exactly when the 950XL has completely shutdown and thus I don't know when to hit the power button.
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Aug 24, 2014
How do you reboot the Lumia 1020 after it freezes? I had it freeze once before and it eventually restarted after maybe 10 minutes.
I just updated my phone and it worked fine but all of a sudden it seems to be locked up. The glance display works, but no button works. If I plug in the charger, the log in display shows but it froze once I put in the 4th digit. Now it shows all digits once the display turns off and I plug it back in.
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Aug 9, 2013
Twice so far my Lumia 1020 has rebooted itself. Both times it was charging. In addition to this it has gone black and required a soft reset twice. Once while not in actual use and once while streaming Pandora. My 920 was rock solid and this has me a little concerned.
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Oct 22, 2014
I was trying to upload my pics in one drive and apparently it restarted my system. This happened twice.
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Jul 24, 2015
Couple weeks ago I updated my phone to a windows 10 preview (I forgot the build number) and it installed fine. As expected there were some bugs, so I read online on how to fix them after restarting my phone and doing a soft reset, it didn't work. I then had to do a factory reset- or a hard reset. It then threw my phone into a perpetual state of spinning cogs and a never-ending battle that is so close to lost I can feel the defeat seeping in like a plague. I've connected it to my computer to do the NSRT but my phone only sees it as a power source. I've taken the battery out, brought it to the Microsoft store, and I've even tried to hack into it via computer. However the same problem shows every time:
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Dec 11, 2014
Recently I got this problem with my 1020's camera: when I use Lumia Camera, sometimes the app hangs after the first snap and won't respond unless I reboot my phone. Even if I close it through the task manager, the camera will be unusable upon restarting the app and the lens cover stays open until I reboot and successfully snap a picture afterwards.
I've already encountered it three times this week -_- I'm running PfD on latest OS, firmware version, and Lumia Camera app btw.
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Nov 23, 2012
I bought my lumia 920 two days ago.I like it.. it is very impressive.I have some problems and I would like to understand if they are related to software or hardware.bviously there is the problem of the random reboot. I am pretty sure it is software related, hope Nokia will fix this soon.The other issue is a sound crackling when a sound start, it happen after a notification, playing games and playing music... apparently it doesn't affect Nokia music app.The problem is not the speaker because it happen also with streaming audio via a2dp.
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Jun 9, 2014
I have a 1020 and I have found that periodically and randomly I find that a contact record is gone. I have about 1200 records. Just now I went to get the address for my wife's cousin. The record was gone. Fortunately I have a spreadsheet of all my contacts that I got the info back from.
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Oct 8, 2013
The Glance screen on my 1020 sometimes needs a few seconds to activate after I locked the phone. At other times, it starts showing the clock instantly. I didn't have this with my 920, where Glance always came on instantly after locking.
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Jun 22, 2015
when I'm on the phone there are plenty of times where my phone shutdown and reboot. Verizon galaxy s5. what's causing it?
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May 28, 2015
My battery ran out so I plugged my 1020 into a charger and it started turning on then showing the no battery icon then off then on again and now that I connected it to my pc all it does is show the nokia then turn off then show the nokia again. I somehow managed to turn it on but everything was laggy and slow so I turned it off again and back to square one...
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Apr 24, 2014
When I turn my Lumia 1020 off and then on the time resets to 3am 20th july even when i change it before hand. It started doing this when i accidentally held the volume down button to switch it on and it came up with a lightning bolt and cog. Then i managed to turn the phone on and now every time i turn my phone off and on the time resets.
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Oct 7, 2013
It appears that I'm not consistently receiving text messages when they're sent.
When I switch off my phone (or do a soft reset) and back on again I get all the missing messages in one go.
I remember having a similar problem with my Nokia 808 so it might be an issue with o2?
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Sep 30, 2013
Lumia 1020 black screen (no response etc) and have to reset the phone?
I did not have this since like last week. Sometimes the phone would reboot itself and now it's going to dark screen and I can't wake it.
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Feb 4, 2014
Nokia Lumia 1020 shows wrong date and time after reboot. The real time and date are 09.12 on 5 Feb 2014. After rebooting my phone showed 12.36 on 20 July. Shut down and restarted and now shows 14.32 on 25 Jan.
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Apr 19, 2014
So yesterday I spent a couple hours taking some photographs and came home to do some design work and I left the 1020 charged in. Yet as the day went on, the phone never charged, it continued to go down, even plugged in. I tried plugging in the camera extension but even with that it eventually discharged to 4% then stuck there, plugged in. When I'd unplug, I would get the critical battery warning. I tried rebooting twice, and finally on the 2nd reboot, the battery level went to 100%.
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Jul 4, 2014
So I plug a USB extension cable into the Nokia camera grip, and then into the 1020, and get no power or apparent connection. I use the same cable with a charger and it charges the phone...
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Sep 8, 2013
My girlfriend and I both bought 1020's and they both show the backlight when hitting the power button. It happens when the device is at whatever current screen youre on, after you hit the button the screen closes as should, but then I get a glimpse of backlight.
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Nov 2, 2013
The screenshot function ie pressing power and start screen does not seem to work. All I get is to activate voice command
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Oct 12, 2015
im using minimalOs as a rom , no modification everything is stock but keep getting lags and the phone does not respond at all the only way to go is a long press on the power button to reboot. i've been experiencing the same issue with many lollipop roms even the factory one is there any solution or hint to shed some light.
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Mar 18, 2015
I have a 1320 that I got brand new back on Black Friday from Cricket. The problem is after it has been on for a while, the wireless and/or bluetooth or both shutoff. When I bring the status bar down, the wireless icon and/or the bluetooth icon will be cleared out and not active. If I try to turn it back on, nothing happens, the icons stay black. I reboot and usually that fixes it but not always. Sometimes I have to reboot it a couple of times.
Also my phone sometimes reboots when I'm using the GPS to track my bike rides when the phone is in my bag. I know that because when I get to the end of my ride and check the app, Cyclometer, it stays "it has been shut off, do you want to resume" or something to that effect and then I resume it and a portion of my ride is missing from when it apparently has rebooted. I also have had it reboot on me in the middle of something that doesn't happen often.
My phone is on 8.1 and has no more pending updates. this is eating up my data plan because I normally use wireless at home. I also can't use my bluetooth speaker while riding because if I connect my bluetooth speaker to my phone, the bluetooth will shut off after about 15-25 minutes of use. It first starts to become somewhat intermittent for couple of minutes then bluetooth shuts off altogether.
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Oct 15, 2013
I recently bought a Nokia 1020 and i suspect that there are something wrong with the camera. The quality of the photos that i take are, in my opinion, nowhere near the ones you can se in reviews and those released by Nokia.
To me it looks like it's only the middle part of every photo that is correctly focused. The edges are very blurry. I have no case on the phone, no dirt on the lens and i have tried to reset the camera and reboot, no difference.
I will attach some photos on which I think you can see it clearly. The images are very sharp in the middle but when you move towards the edges it quickly becomes blurry. Both pictures are taken in daylight with Nokia Pro Cam, all settings on auto.
The pictures are the high resolution version: FileSnack | Easy file sharing FileSnack | Easy file sharing.
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Jan 21, 2014
New to the Windows mobile phone... I use my Windows phone for business and do a lot of conference calls. With my iPhone I used to be able to put the phone number with three commas and then the passcode to the conference call in the meeting request (format = 555-555-5555,,,12121212#). By using this format my customers could just click the link in their iPhone and it would auto-dial the conference number along with the passcode so that they did not have to remember the passcode while driving.
Example: 555-555-5555,,,12121212#. (autohyperlink for iOS)
VS
555-555-5555 Passcode 12121212 then press # (caller can hyperlink the phone number but has to remember the passcode and dial it while driving...)
By using this format you could just click the number and it would dial the number pause then auto add the passcode and # to enter the conference call. I think Blackberry used to use a similar format to achieve the same thing.
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Aug 8, 2014
Yesterday, I went running with my Lumia 1020 listening to music and using the Runtastic app. The music stopped - I looked at the phone - it was turned off. I tried powering on, but to no avail. I should also mention that upon leaving, the battery was fully charged and this happened after some 20 minutes. When I came home, I immediately put the phone on the wall charger and expected it to power on after a while. I checked it after 3 hours and nothing, the phone was still stone-dead and what was even more worrying, completely cold - no heat-up from charging.
I tried connecting it to my PC - the computer didn't even recognize ANY device was connected to it. Just to be sure, I tried Nokia Software Recovery Tool, but sure enough, it was not able to detect the phone. The phone seems to be dead meat now, but when I put it on my desk wireless charging stand, the stand's indicator lights up, although the phone does nothing and stays that way.
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Oct 2, 2014
Yesterday I updated my Lumia 1020 to Lumia Cyan. I've been using WP 8.1.1 with developer preview. Today I left my phone at home, I didn't use it and when I tried to pick it up I actually got scared, it was so extremely hot that I thought it will explode. After few seconds I got warning that battery is low but I know that it was around 70% when iI left it(I've left it only for 1 hour). I turned it off so it could cold before I charge it.
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Aug 21, 2011
I see that you are aware of this problem but as yet don't have a good fix.It at the least is very frustrating and suggesting to downgrade the operating system runs counter to the reason I purchased this phone.
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Aug 4, 2011
So I'm on my third Atrix. First was within 30 day window with occasional random reboot, it was exchanged. The second was perfect up until the new OTA where I had issues with 4.5.91 installing and it was replaced with an upgraded Atrix with 4.5.91 already installed.he current one is rebooting twice daily and it's getting a little old. My question is where to I go from here? I have to be able to be contacted 24/7 for work, and got my peepee stepped on last time. So I cannot wait for an exchange.Can I reinstall 4.5.91 somehow and start from scratch? I've tried the factory reset and every combination of installing and uninstalling various apps I have. Even went a few days with not restoring any apps! I'm really thinking this may be software related, but could be wrong!
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Feb 9, 2012
It appears yet another Motorola phone is suffering from random rebooting. Has anyone else had trouble with this? I notice it more when there is low/no network coverage (Thanks Sprint). It happened to me three times yesterday alone. I was in Wilmington, NC. There is very little Sprint 3G coverage out there. My battery was near full,
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Dec 22, 2015
I have a 950xl, yesterday I felt it get incredibly hot in my pocket. pulled it out, the phone seemed to have switched off. I just could not turn it back on again, but it remained hot. Pulled battery out and put it back in. Still could not turn it on. Attached it to charger, battery icon showed as empty, then phone went into endless reboot cycle. Left it on charge overnight and in the morning was still in its endless reboot cycle, with battery still showing as dead. Could not hard reset either.
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