Can't set up private email account on Bold 9700 even after 1 hour on phone with T-mobile Tech support and reset. I keep getting message "this device was unable to connect with server". Email account is with AOL.
View 9 RepliesMy Bold 9780 got the white screen of death. I have sent it off to get fixed, but while that is happening I have switched back to my old Bold 9700. When I try moving my old email account it says to put my email password in. I put the right password in and when I press activate it says 'Sorry, unable to continue your session. Please log in again.' I have tried logging in again multiple times but it still doesn't work, what shall I do???
View 4 Replies View RelatedUnable to send email on mobile outlook message the connection to server failed
Info:
iPhone 4, learner
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
Every time my boss tries to open a attachment from a email with the bold 9700 he gets this message "Unable to connect to mobile server".Any ideas?
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View 4 Replies View RelatedI have been on this website as a guest for over three months when I was comtemplating whether to get a BB or an Iphone. My 9700 comes today as an upgrade on th Three UK network and I am very excited! I have read the Lec101 series and it is very exciting but I cant take all that info in one go.I have one question (I am sure this is a first of many more to come ). Can anyone post a link to creating my BB email account on Three. I have looked through their website but I cant seem to find any link.if I dont set up a BB email account, will I still be able to set up my other yahoo or hotmail account on my BB and will I be able to use BB messenger.
View 14 Replies View RelatedI can not add any of my mail accounts to my new Bold 9700. I'm on 3UK. They can't solve the problem.
View 14 Replies View Relatedjust got a new Bold 9700 and is having trouble setting up the email. When we go through the wizard on the device, everything seems ok. The wizard takes the info, and says that a new icon is now on the home screen and email is ready to use. No icon is displayed (it is not hidden, i've checked), and when I attempt to send an email from the Messages application an error message comes up that says, "No message services configured. You will be redirected to the Setup Wizard to set up your email account."
I've also tried (numerous times) sending the service books, updating the host routing table, and doing hard reboots (removing battery). None of those seem to make a difference. If it matters, she is able to send SMS texts, and use BBM without an issue. I've emailed the accounts we have tried setting up (from my laptop) but the emails are not recieved on her device (they are in her inbox - checked on laptop).
My phone only shows one option: setup a work email account? Why? Has anyone experience this? Actually I bought this phone used, now I'm scare I got ripped off.
View 14 Replies View RelatedI have just got my Blackberry Bold 9700 today and I have been trying to setup my email account on it. I have gone through the setup process several times but cant seem to find the option to add my own email account on it. The only option is gives me is: 'I want to use a work email account with a Blackberry Enterprise Server'.
View 7 Replies View RelatedI am new to BB i added a email account no problem, but i want to delete it! and use a different one,as all spam and unwanted mail is coming through, any help would be much appreciatted.
View 4 Replies View Relatedhave a blackberry bold and today received an email when i switched on the phone saying i had to enter my user name and password to continue to receive emails i had not switched anything off and everything was fine yesterday i went into settingsand entered my email address and password yet the answer was "blank user name. Type a valid user name" i have no idea why this has happened adn i cant reactivate the emails,
View 2 Replies View RelatedI have an unlocked Bold 9700 running OS 5 that I used briefly with an international SIM card service from the UK, and then abroad with a totally different provider (on a corporate enterprise plan). I recently re-established residence in the US and am allowing my son to use the BB for now. We have a new SIM from AT&T that has never had a BB account provisioned on it. I did a full security wipe on the phone. The phone is still receiving mail from a yahoo.com account. When I go to Setup -> Personal Email Setup and then click "back" (so as not to set up a new account) I get a message "An email address does not currently exist for your Blackberry device" -- and yet I am still receiving messages on the yahoo.com account and can reply, check out folders, etc. When I check the Service Books, there is no listing for any service book associated with the email account; indeed, no CMIME listing at all.How can I remove email access to the yahoo.com account from this phone? How in the world is it still receiving emails?
View 4 Replies View RelatedHelp anyone? I have a 9700, originally from Telus. The phone was unlocked and I am now in Italy with a local SIM card. Phone and texting work, but I cannot setup email. The emails setup function in the setup routine will do nothing and the service status indicates that I am not setup. What do I need to do to get my emails? Is there an external website to set this up? When I inserted the new SIM card, I did get the SMS that the device is registered on the BB network.
View 1 Replies View RelatedHey,I have a question for turning off a mobile network,because I'm going on a holydays in the other country,and I want to turn off every connection to a network,don't want to recieve any e-mail,any updates from internet.I don't want to get to pay too much.If I will use internet in the other country,I will have to pay a lot,and that's what I don't want to.So how can I disable getting e-mail,or internet acces?
View 5 Replies View RelatedDear Blackberry users: How do I change the password for my email account? It seems I am not prompted to enter a password when I want to check email on my device. I have a Bold 9700.
View 5 Replies View RelatedI bought a blackberry bold 9700 a few days ago, but I'm all new to blackberry, so I don't know a lot about them. When I first tried to set up an email address, I only had one option, and still only have one option which is a Blackberry Enterprise Server one. To try and set up my email I have to go to setup from the main menu, then to Setup Wizard, and then I have to go to email setup. As well as that, my facebook application doesn't work which I downloaded from facebook over blackberry internet.
View 7 Replies View RelatedI just received my Bold 9700 today. Going through the setup wizard, I got to setting up email, but on the first screen it only gives me the Enterprise option. No option to setup personal email.
View 13 Replies View RelatedI have a Bold 9700.I am unable to access my work Outlook Account.I have followed the BlackBerry Internet Service site guidance and manually entered the information related to the outlook account and still I can not get access.Am I missing some kind of software that will allow be to access outlook accounts?
View 4 Replies View RelatedI am a new user of BlackBerry (bold 9780). Since I have it I wasn't able to set up an Email account. When I click on "Email Accounts" in the setup, sometimes it brings me to the next step and sometimes nothing happens. In the case it bring me to the next step, when I click on "Internet Mail Account" it brings me back to the previous step. I have already contacted my provider and removed the battery several times but nothing changed.
View 3 Replies View RelatedJust got my new Bold today. An upgrade from the old bold. On that one I had an email icon which was just for my BT emails and I used this rather than the messages one which included everything (aim, BBM, Emails). I don't see this icon on the new Bold. Is it not possible to have it anymore? I don't like having to wade though everything that goes into messages to get to my emails.
View 9 Replies View RelatedI have a Microsoft outlook email account at work and we have to change our password every two months or so. I changed mine this morning and went to change it on my blackberry but it won't take the new password. It comes up with the following: "Please verify your email account information. The information you provided is incorrect" What am I doing wrong?
View 8 Replies View RelatedI'm the proud owner of a Bold delivered today, (software V5.0.0.545) running on the Vodafone network in the UK.I've set up my Yahoo email on the BB and under Email Reconciliation have selected "Delete on Mailbox and Handsets." My BB is receiving the Yahoo mails but if I delete an email on the BB it still appears in my Yahoo email inbox.Is there full synchronization between BB and Yahoo mail or have I made an error in the set-up? If Yahoo cannot synchronize will using Googlemail enable me to synchronize emails?
View 3 Replies View RelatedI bought this phone approximately 2 months ago. The dealer claimed the phone was new but upon usgae of the phone everyday, I began to believe otherwise. I have a full 4G internet plan on my phone and when I tried to setup my email for the first time, I was unable to access the option on my phone. Everytime I selected "setup internet mail account" , nothing happened. It was like the option didn't exist.Upon calling my service provider, I was informed that someone had my phone before and had their plan on it and it somehow blocked my ability to setup or change the previous email options and that it can only be accessed if I get the email address of the previous user, which is impossible because I bought it thinking it was new without any previous records. I tried everything! Factory restore etc! Nothing works because the option is somehow disabled. Is it possible to somehow rectify this situation? There must be some history attached to the PIN of this phone.
View 3 Replies View RelatedI have purchased a used bold 9700 and after I set up my email address I still getting old emails from the previous user! his email account is not set in email options. is there anything i can do about it ?
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View 1 Replies View RelatedI use a Curve 8310 as my work BB (through an enterprise server) and recently acquired a Bold 9700 for my personal email accounts. I used the "Switch Device" option on my BB Desktop Manager, to trasfer contacts from my work BB to the 9700. All this was a breeze. Unfortunately what this also did was transfer my work email folders (all archive folders) on to the 9700. So in the email application on the 9700, if I select "View Folder" from the menu key, I see a whole bunch of archive folders. I have no use for these folders on the 9700 but cannot find a way to delete them.Is there a way that I can delete all these redundant email archive folders from the 9700?
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