Bold :: Cannot Set Up Email Account On Unlocked BB 9700
Jun 9, 2012
Help anyone? I have a 9700, originally from Telus. The phone was unlocked and I am now in Italy with a local SIM card. Phone and texting work, but I cannot setup email. The emails setup function in the setup routine will do nothing and the service status indicates that I am not setup. What do I need to do to get my emails? Is there an external website to set this up? When I inserted the new SIM card, I did get the SMS that the device is registered on the BB network.
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Apr 28, 2010
Have MTS SIM. Have BBerry & Data Plan. Have Voice Plan. Phone is Unlocked and used the TCP/IP settings posted online: internet.mts.ru UN:mts PW:mts
I'm receiving all signals 3G, EDGE,edge, etc but it will not receive or send emails? on the Service Status it just reads Blackberry Internet Service and BES "Not Connected" How do I fix this and start getting my emails as I have used a few other unlocked BBerry's b4 (Curve, Old School side wheel etc) and never had email/bberry problems.
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Feb 9, 2010
I acquired in Hong Kong the BB Bold 9700. I was told it is not a locked phone, and that I should be able to use it where I live. Indeed, as a phone, it is not locked, and I can do all phone functionality. However the following functions are not available and I wonder how to fix it: When I try to set email accounts, it only lets me the option to set enterprise server based email accounts; it does not let me the option to set Internet based personal accounts as appear in the manual I am also unable to use the device over WIFI networks; I can register them, connect and set them, but the actual browsing over the connection is not possible.
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Aug 13, 2011
i have a gophone (prepaid) account. im using a bold 9700. is it possible to set up a blackberry email account so i can access blackberry app world
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Sep 15, 2010
I am trying set up my email but it keeps saying the application has encountered an error and cannot continue. What can I do?
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Jan 19, 2010
I have been on this website as a guest for over three months when I was comtemplating whether to get a BB or an Iphone. My 9700 comes today as an upgrade on th Three UK network and I am very excited! I have read the Lec101 series and it is very exciting but I cant take all that info in one go.I have one question (I am sure this is a first of many more to come ). Can anyone post a link to creating my BB email account on Three. I have looked through their website but I cant seem to find any link.if I dont set up a BB email account, will I still be able to set up my other yahoo or hotmail account on my BB and will I be able to use BB messenger.
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Mar 31, 2010
I can not add any of my mail accounts to my new Bold 9700. I'm on 3UK. They can't solve the problem.
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Jul 17, 2010
just got a new Bold 9700 and is having trouble setting up the email. When we go through the wizard on the device, everything seems ok. The wizard takes the info, and says that a new icon is now on the home screen and email is ready to use. No icon is displayed (it is not hidden, i've checked), and when I attempt to send an email from the Messages application an error message comes up that says, "No message services configured. You will be redirected to the Setup Wizard to set up your email account."
I've also tried (numerous times) sending the service books, updating the host routing table, and doing hard reboots (removing battery). None of those seem to make a difference. If it matters, she is able to send SMS texts, and use BBM without an issue. I've emailed the accounts we have tried setting up (from my laptop) but the emails are not recieved on her device (they are in her inbox - checked on laptop).
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Jul 14, 2010
My phone only shows one option: setup a work email account? Why? Has anyone experience this? Actually I bought this phone used, now I'm scare I got ripped off.
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Jan 7, 2010
I have just got my Blackberry Bold 9700 today and I have been trying to setup my email account on it. I have gone through the setup process several times but cant seem to find the option to add my own email account on it. The only option is gives me is: 'I want to use a work email account with a Blackberry Enterprise Server'.
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Jul 1, 2010
I am new to BB i added a email account no problem, but i want to delete it! and use a different one,as all spam and unwanted mail is coming through, any help would be much appreciatted.
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Apr 23, 2012
have a blackberry bold and today received an email when i switched on the phone saying i had to enter my user name and password to continue to receive emails i had not switched anything off and everything was fine yesterday i went into settingsand entered my email address and password yet the answer was "blank user name. Type a valid user name" i have no idea why this has happened adn i cant reactivate the emails,
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Jul 16, 2012
I have an unlocked Bold 9700 running OS 5 that I used briefly with an international SIM card service from the UK, and then abroad with a totally different provider (on a corporate enterprise plan). I recently re-established residence in the US and am allowing my son to use the BB for now. We have a new SIM from AT&T that has never had a BB account provisioned on it. I did a full security wipe on the phone. The phone is still receiving mail from a yahoo.com account. When I go to Setup -> Personal Email Setup and then click "back" (so as not to set up a new account) I get a message "An email address does not currently exist for your Blackberry device" -- and yet I am still receiving messages on the yahoo.com account and can reply, check out folders, etc. When I check the Service Books, there is no listing for any service book associated with the email account; indeed, no CMIME listing at all.How can I remove email access to the yahoo.com account from this phone? How in the world is it still receiving emails?
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Jul 16, 2010
Dear Blackberry users: How do I change the password for my email account? It seems I am not prompted to enter a password when I want to check email on my device. I have a Bold 9700.
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Aug 28, 2010
I bought a blackberry bold 9700 a few days ago, but I'm all new to blackberry, so I don't know a lot about them. When I first tried to set up an email address, I only had one option, and still only have one option which is a Blackberry Enterprise Server one. To try and set up my email I have to go to setup from the main menu, then to Setup Wizard, and then I have to go to email setup. As well as that, my facebook application doesn't work which I downloaded from facebook over blackberry internet.
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Aug 11, 2010
I just received my Bold 9700 today. Going through the setup wizard, I got to setting up email, but on the first screen it only gives me the Enterprise option. No option to setup personal email.
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Mar 17, 2012
My Bold 9780 got the white screen of death. I have sent it off to get fixed, but while that is happening I have switched back to my old Bold 9700. When I try moving my old email account it says to put my email password in. I put the right password in and when I press activate it says 'Sorry, unable to continue your session. Please log in again.' I have tried logging in again multiple times but it still doesn't work, what shall I do???
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Nov 20, 2012
Can't set up private email account on Bold 9700 even after 1 hour on phone with T-mobile Tech support and reset. I keep getting message "this device was unable to connect with server". Email account is with AOL.
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Jan 2, 2010
Just got my new Bold today. An upgrade from the old bold. On that one I had an email icon which was just for my BT emails and I used this rather than the messages one which included everything (aim, BBM, Emails). I don't see this icon on the new Bold. Is it not possible to have it anymore? I don't like having to wade though everything that goes into messages to get to my emails.
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Mar 16, 2010
I have a Microsoft outlook email account at work and we have to change our password every two months or so. I changed mine this morning and went to change it on my blackberry but it won't take the new password. It comes up with the following: "Please verify your email account information. The information you provided is incorrect" What am I doing wrong?
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Mar 30, 2010
I'm the proud owner of a Bold delivered today, (software V5.0.0.545) running on the Vodafone network in the UK.I've set up my Yahoo email on the BB and under Email Reconciliation have selected "Delete on Mailbox and Handsets." My BB is receiving the Yahoo mails but if I delete an email on the BB it still appears in my Yahoo email inbox.Is there full synchronization between BB and Yahoo mail or have I made an error in the set-up? If Yahoo cannot synchronize will using Googlemail enable me to synchronize emails?
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Jan 25, 2010
I use a Curve 8310 as my work BB (through an enterprise server) and recently acquired a Bold 9700 for my personal email accounts. I used the "Switch Device" option on my BB Desktop Manager, to trasfer contacts from my work BB to the 9700. All this was a breeze. Unfortunately what this also did was transfer my work email folders (all archive folders) on to the 9700. So in the email application on the 9700, if I select "View Folder" from the menu key, I see a whole bunch of archive folders. I have no use for these folders on the 9700 but cannot find a way to delete them.Is there a way that I can delete all these redundant email archive folders from the 9700?
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Feb 13, 2010
So I added a new gmail email address to my phone but by accident, when prompted told it to synch my contacts with that account. The first thing it did was import all the contacts to my gmail address book, on gmail.com, effectively erasing most of them from the phone. I took it into the t-mobile store and the guy somehow managed to recover about 1/3 of the contacts. So when I took it home, I deleted that email address and just plugged it into my computer and re-synched the contacts from my address book. However, whenever I look in my address book on the blackberry now, at the top of a contact it says "Sychronize using: emailaddress@gmail.com" (Obviously insert the email address I used). But that email address is no longer on my phone, so how is it synched with that? It also I think it is creating problems with synching up my facebook contacts as their pictures no longer show as icons on my phone. It's a minor problem, and seems to be a software issue, but is there any way to completely un-sych my contacts from this deleted email address?
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Mar 26, 2010
Using an unlocked AT&T branded 9700 on T-Mobile. My device reports EDGE, not 3G. Any way to get 3G working on T-Mobile?
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Jan 21, 2010
Would I be able to use 3g and UMA on T-mobile's network if I am using an AT&T branded 9700?I am on Tmobile and am thinking of getting an unlocked AT&T 9700 from a friend but I'm not gonna buy it if I can't use it on Tmobile's 3g network and if I can't get UMA.
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Jan 25, 2012
a bold 9700 and it is unlocked but orig from rogers. i am using it on fido and i have called them many times in the past 2 days to fix the problem i am having. i stopped using the phone for a few months as i was using an acer liquid phone. now i am back using the bb bold for various reasons and all i seem to be having is problems. the phone works when i am at work no problem but when i am at home all it does is search for a network. fido has tried adding an imei number to my account settings and we reset the phone from my end. this still has not fixed my service loss i have been getting. what settings should i have on the phone to stop this from happening? one of the reasons i had started to use this phone again was the fact that for some reason i had waken up in the am to look at my acer phone and it had told me that i had no service. so i took out the battery and the sim card and put it back in the phone and still i got no service. i put the sim card in the bb and i got the same thing. so i put the sim card into a non smartphone celly that i got and it worked fine now why would this be?
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Jul 23, 2010
I have a Orange Blackberry 9700 which I have had unlocked. The phone is unlocked and reads the T-mobile SIM card, however I am having no luck at all with email and data facilities on the Blackberry.I have contacted T-Mobile and they have attemepted to send the service books to me however they are not reaching me. They have been through a whole host of procedures to try and get the problem sorted including doing a security wipe and also restoring the email accounts, I have tried to send the service books to myself through the BIS website as well.
It seems odd that I can not connect to the Blackberry Wireless Network because I my device pin is recognised on the T-Mobile website. I have tried to register the device using Host Routing Table but still no joy.If you have any clue as to why I can not access data services then I would really appreciate some help. I do have my data plan enabled, I know sometimes this can be a reason why people have this problem.
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Feb 14, 2011
i just cant install os6 .i tried every possible way.. is there something different to be done ? my pc cant detect the new os . the app loader method also doesnot detect the new os . ?
9780M_PBr6.0.0_rel1879_PL6.5.0.136_A6.0.0.448 is the os i used. "601_b021_multilanguage " is my desktop software.. i deleted vendor.xml and every thing necessary but i am not able to install the os..what am i doing wrong ???
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Jun 1, 2010
I just unlocked my BB but I can't seem to open the browser. Default browser is Hotspot Browser. Can't change it.
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Apr 25, 2010
I have an unlocked T-Mobile 9700 that I'm using on Cincinnati Bell Wireless.At certain points I still see T-Mobile screens or software displays - when I first open up the browser, when the phone first reboots, etc.It happens quickly and doesn't really bother me, I was just curious if certain software stuff like that was permanently set into the phone's OS even though it is unlocked and working well on another carrier..(I upgraded to .593 yesterday.)
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