BB Bold 9700 :: Handset Won't Work Once Unlocked
Jul 23, 2010
I have a Orange Blackberry 9700 which I have had unlocked. The phone is unlocked and reads the T-mobile SIM card, however I am having no luck at all with email and data facilities on the Blackberry.I have contacted T-Mobile and they have attemepted to send the service books to me however they are not reaching me. They have been through a whole host of procedures to try and get the problem sorted including doing a security wipe and also restoring the email accounts, I have tried to send the service books to myself through the BIS website as well.
It seems odd that I can not connect to the Blackberry Wireless Network because I my device pin is recognised on the T-Mobile website. I have tried to register the device using Host Routing Table but still no joy.If you have any clue as to why I can not access data services then I would really appreciate some help. I do have my data plan enabled, I know sometimes this can be a reason why people have this problem.
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Feb 24, 2010
Recently I have been getting a problem with my 9700 Blackberry. When I make or receive calls, I can not hear anything out of my handset. The person on the other line can hear fine (Usually with me going Hello Hello a million times!) The only time I can hear anything is when I have my bluetooth on or switching it to speakerphone.
I tried doing the soft reset (battery pull when the phone was still on) ...still nothing. Although it did work a couple of times. Its on and off, but recently the situation has gone from bad to worse.Anyone out there with the 9700 with the same issue? It's really annoying and I do use the phone a lot for important calls.
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Jul 26, 2011
does it get 3g data?
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Jan 21, 2010
I purchased an unlocked Nokia 2680 handset in the UK this month to replace a broken handset for my pay-as-you-go O2 sim card. I was told by the representative that the phone was tri-band and would work in the United States, where I live presently. I am emailing from the US where the phone does not work. It does not roam with my UK network (o2), nor will my AT&T sim card work in the phone (sim card registration failed).Any ideas? I thought an unlocked handset bought from an independent provider would work on any network??
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Jan 28, 2010
I have a new work Bold 9700 it seems to have no wifi option can you buy a Bold without this or do all 9700 have wifi.
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Jan 14, 2010
i've just bought the 9700 Bold today, and its great but i cannot seem to connect to the internet.. i press browser and try and get on the internet and it says 'This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again.'
I would love some feedback.. By the way i dont have any Wi-Fi, i want to use 3G.. there is a 3G symbol in the top right so it should fail connecting to Wi-Fi and go 3G?
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Apr 4, 2010
I have had my BB Bold 9700 for about six months and love it for the most part.Just recently, the trackpad stopped being responsive as far as being able to move the selector bracket (cursor?) around to select an icon for a program or even move the cursor within any program.At first, waiting a little bit would help.Then turning it off and on with the red key worked.When that stopped working, I did a battery pull and it worked a few times.Then when that stopped working, I did a battery pull and held the escape key (the arrow that does the uturn right?) which I understand from the threads that I have read is BB safe mode.This did not help.Now it is frozen and I cannot get it unfrozen.The last thing I did was load a game (Final Fantasy), but I have been playing that for over a week with no problem then, out of the blue, this problem started yesterday.
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Sep 13, 2010
I'm currently unable to unlock my BB 9700. I get the password prompt but upon entering the password it just goes back to the locked screen with the padlock.Using Alt + Back button I can scroll through a number of open apps but can not open or close them it, then freezes and displays a white screen until I pull the battery.
Numerous battery pulls later and still no joy.The only change on my device yesterday was a number of failed attempts to download Docs to Go ver 2.0 from the App World yesterday. My BB does a scheduled battery pull each night at 2am and the phone has been like that since the last scheduled pull (forget the name of the app).
Edit to highlight - I know the password is working as it re-prompts if I type it in incorrectly on purpose and after 2 attempts asks me to type in Blackberry.
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Jun 3, 2010
My bb 9700 isn't showing my messages. I've tried changing the settings in my SMS inbox to show both messages and emails,but that doesn't work.
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Mar 16, 2010
I was just wondering whether it was possible to have my BlackBerry Bold 9700 use the default English US system, but be able to input asian languages such as Japanese and Chinese when sending SMS and Emails. If it is possible please enlighten me and, if possible, reply with instructions on which programs to download and what to do.
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Mar 15, 2010
got myself into a bit of a tight spot here. i bought the bold 9700 in malaysia but want to use it in china. but apart from subscribing to china mobile's blackberry service, can i use the bold 9700 without their email enterprise service?
i have checked all the menus and options a gadzillion times, but there seems to be no way around setting up an email without going through the enterprise service.so, i just want to confirm that before i decide to either dump the phone or subscribe with china mobile's blackberry service
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Aug 1, 2010
When I make a call and I want to turn on speakerphone I just usually press the speaker or "$" button. Now if I do it just gives me the headset icon not the speaker icon. This started to happen when I use my BB as my mp3 player using an ipod earphone.
And sometimes when I make or answer a call, the phone keeps switching from handset to headset icons nonstop! I did a batt pull and it didn't help.
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Jan 19, 2010
I was receiving multiple texts and my phone froze with the indicator light still blinking. I pulled the battery, and now my phone loads up to 3/4 of the way and just freezes. I tried a soft reboot, and multiple battery pulls nothing has worked. Any suggestions?
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Jan 3, 2010
Ok i just bought the bold, forked out the full price to have the phone that hopefully has everything i need. The pictures look great and seem to adjust under bad lighting, great camera but when i installed barcode scanner program and tried it i realized the auto focus is not working and from what iam reading, even it it worked you have to use the right convence key, makes upclose pic hard to take. I tried pulling the battery, lowered quality setting "whats the point in that?", set auto focus to "normal" and "upclose" but still the camera's not focusing. I tried all this through the barcode program and just using the camera, someone please help, everything else seems to be working great.
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Apr 20, 2010
I got a refurbished Bold 9700 today. I have it set just as I did with my old one, but it WILL NOT vibrate and ring at the same time. If I have vibrate checked to on and vibration with ringtone checked to on, it vibrates twice and then rings. If I go into custom, it still vibrates BEFORE ringing. The phone is still on AT&T's official .405 OS right now, and I'm doing the update to .593 right now. Maybe that will help? I'm not sure.
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Feb 8, 2010
AT&T dropped the Greek language on the US BB9700. Can some one please email me specific, step by step instrctions as to how I can add it? I am not very computer literate so please be specific. [edit}
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Apr 7, 2010
My Bold 9700 all of a sudden started rapidly switching from handset to headset which makes it impossible to make or receive a call since you can't hear. You can hear it doing the same thing even when you're typing in a phone number....is there a fix? I have tried battery pulls etc....
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Mar 26, 2010
Using an unlocked AT&T branded 9700 on T-Mobile. My device reports EDGE, not 3G. Any way to get 3G working on T-Mobile?
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Jun 9, 2010
saw on the t-mobile site that the bolds are free to new lines. sounds like a deal to me.
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Jul 10, 2010
Four days ago it just stops sending texts and calls. When I try to send an SMS a little red clock appears next to the message and then after a few minutes it says 'Retries Exceeded'. Whenever I place a call it immediately turns up 'Call Failed'.Then I realised I wasn't receiving texts/calls either.All my bills are up to date, Orange have checked twice now that there isn't a bar on my account, I have set it to 2G only and 3G only, neither did anything so it's back to 2G&3G, I've checked I'm connected to the right network, I have pretty much full signal. I can use BBM and 3G reliant apps such as Facebook but I cannot send/receive emails with either of my accounts.I've updated to the latest OS and I even fully wiped the handset. Done numerous battery pulls.
Tested my sim card in a friends Bold and I suddenly received dozens of unread text messages and numerous missed calls.Kind of worried right now, as I bought this second hand ages ago... it wasn't provided with my contract (which was an LG Arena that I sold to help pay for the Bold) and I have no insurance to speak of.
I'm heading to an Orange shop tomorrow to see what they say, but I've got an awful feeling it's done for and I'll have to cope with my old Nokia 3310 (it's not even colour screen!) for the next 6 months while I save up enough money to buy another Bold...
Please, please, please any help at all? I've been searching the forums and Google for days, but everyone who had this problem appears to have fixed it with battery pulls
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May 29, 2010
Now I have an unlocked 9700 AT&T. I am just wondering, if I am going overseas and want to use 9700 with the overseas prepaid BB service and prepaid SIM card, how do I configure my phone so I can get all functionality (BBM, emails, etc)?Right now I have an unlocked overseas 8520 that I am trying to use with AT&T service and I am having problem using AT&T BB service with 8520.
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Jan 1, 2010
hey, do you guys ever get a blank screen while performing a task on ur BB, supposingly texting someone or surfing the web? my BB9700 will have a blank screen from time to time and i'm worried it'll get worst in the future. is it an OS problem?
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Feb 8, 2010
I migrated to a different carrier. I setup a new blackberry email address on it. When I used BB Desktop Manager restore to bring my data onto the 9700, it brought my old email address along with it. The new carrier has no clue on how to erase it. I have to be careful now to make sure I am choosing new carrier when sending out emails otherwise they won't send. How do I delete the old carrier email address? From the handset or from Desktop Manager?
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Jan 21, 2010
Would I be able to use 3g and UMA on T-mobile's network if I am using an AT&T branded 9700?I am on Tmobile and am thinking of getting an unlocked AT&T 9700 from a friend but I'm not gonna buy it if I can't use it on Tmobile's 3g network and if I can't get UMA.
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Apr 2, 2010
I am having a lot of problems trying to get my blackberry to function properly. Yesterday, I was going for a walk and decided to plug in my headphones into my blackberry and listen to some music. It worked really well until I pulled the headphone jack out and now when I make a phone call, the phone switches from headset to handset over and over again. I have tried resetting it, pulling the battery, etc. but nothing has worked. How can I get this to work properly?
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Apr 30, 2010
Ok people lets just think what if this was to happen? If in late 2010 early 2011Apple decided to show RIM that they could be apart of the qwerty handset market too and launched a device with a substantial browser like that of safari a heaping media player like that of the ipod touch and all of there thousands of apps pilded into one little sleek qwerty form how many of you would jump ship?? i mean would that be the consumer qwerty device you been looking for or would it be a epic fail??
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Jun 20, 2010
ive been reading about this issue with no results, i have an unlocked bb tour from sprint i wanna use on tmobile, everything works, but it doesnt register on the network, so i can use the bbm, i sent the service books, i did everything, i have the data plan, but is still not registering, any help here?
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Jan 25, 2012
a bold 9700 and it is unlocked but orig from rogers. i am using it on fido and i have called them many times in the past 2 days to fix the problem i am having. i stopped using the phone for a few months as i was using an acer liquid phone. now i am back using the bb bold for various reasons and all i seem to be having is problems. the phone works when i am at work no problem but when i am at home all it does is search for a network. fido has tried adding an imei number to my account settings and we reset the phone from my end. this still has not fixed my service loss i have been getting. what settings should i have on the phone to stop this from happening? one of the reasons i had started to use this phone again was the fact that for some reason i had waken up in the am to look at my acer phone and it had told me that i had no service. so i took out the battery and the sim card and put it back in the phone and still i got no service. i put the sim card in the bb and i got the same thing. so i put the sim card into a non smartphone celly that i got and it worked fine now why would this be?
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Jun 8, 2010
Recently got my hands on a unlocked 9630 from a Sprint buddy. Everything works browser, txt, MMS, calls, even my weather app. Just every time I try to log into Facebook, it tells me "Could not connect because a data service is not available. Please try again later. If this continues, contact your service provider for support".I came from a Tmo BB Curve so the service was already there. I re-registered on the BB network, resent the service books from the web and from my phone, did hard re-starts, went online to My Tmobile and updated the IMEI. I uninstalled the app from the phone, performed a hard reset, then reinstalled the app from the Blackberry App Store.
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Oct 13, 2011
BES. 5.0.0.0.979 I added custom alert for messages works perfectly while phone is unlocked. If phone is locked I never get the custom alert.
I set my lock at 30 minutes but its a pain to unlock the phone all day.
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Apr 28, 2010
Have MTS SIM. Have BBerry & Data Plan. Have Voice Plan. Phone is Unlocked and used the TCP/IP settings posted online: internet.mts.ru UN:mts PW:mts
I'm receiving all signals 3G, EDGE,edge, etc but it will not receive or send emails? on the Service Status it just reads Blackberry Internet Service and BES "Not Connected" How do I fix this and start getting my emails as I have used a few other unlocked BBerry's b4 (Curve, Old School side wheel etc) and never had email/bberry problems.
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