BB Bold 9700 :: Switching From Headset To Handset When Making Phone Calls
Apr 2, 2010
I am having a lot of problems trying to get my blackberry to function properly. Yesterday, I was going for a walk and decided to plug in my headphones into my blackberry and listen to some music. It worked really well until I pulled the headphone jack out and now when I make a phone call, the phone switches from headset to handset over and over again. I have tried resetting it, pulling the battery, etc. but nothing has worked. How can I get this to work properly?
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Mar 24, 2010
Every time Iam on phone it keeps switching between handset and headset auto and very fast so it keeps cutting every second I installed new bbm .65 everythink working fine then I mistakely downloaded .57 cancelled it when I rebooted phone no bbm, so I reinstalled .65 bbm and it was really laggy and slow so I reinstalled it again and now that is happening to my phone?
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Aug 1, 2010
When I make a call and I want to turn on speakerphone I just usually press the speaker or "$" button. Now if I do it just gives me the headset icon not the speaker icon. This started to happen when I use my BB as my mp3 player using an ipod earphone.
And sometimes when I make or answer a call, the phone keeps switching from handset to headset icons nonstop! I did a batt pull and it didn't help.
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Apr 7, 2010
My Bold 9700 all of a sudden started rapidly switching from handset to headset which makes it impossible to make or receive a call since you can't hear. You can hear it doing the same thing even when you're typing in a phone number....is there a fix? I have tried battery pulls etc....
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Jan 12, 2011
(Posted incorrectly in the 9780 forum, so posting here)Blackberry 9700v5.0.0.296 (Platform 5.1.0.83) FolksHave started having this very weird problem, make that problems.#1: I get a call.. i start the call.. phone keeps on switching between headset and handset mode. Cannot have a conversation at all. I have to use the headset.I tried manually selecting handset, speakerphone but nothing. I have to resort to using the headset, then it stays in headset mode.#2: I remove the headet pin, re-insert it. This somehow activates music. I have to always go in and stop it.I had this problem a few months ago and then a few days ago. Both the times i managed to make it go away. I believe I did the following:- Headset in- Power down- Remove battery- Power back up- Remove headsetMy guess is that sometime when you remove the headset, it does not understand it 'cleanly'. First time (few months ago) I was just listening to music via headset. 2nd time (few days ago) I had it connected via my AUX connection to the car stereo.
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Mar 14, 2012
During phone calls my blackberry curve 8520 keeps switching from handset to headset mode every second.i am unable to listen to what the other person is talking.
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Feb 24, 2010
Recently I have been getting a problem with my 9700 Blackberry. When I make or receive calls, I can not hear anything out of my handset. The person on the other line can hear fine (Usually with me going Hello Hello a million times!) The only time I can hear anything is when I have my bluetooth on or switching it to speakerphone.
I tried doing the soft reset (battery pull when the phone was still on) ...still nothing. Although it did work a couple of times. Its on and off, but recently the situation has gone from bad to worse.Anyone out there with the 9700 with the same issue? It's really annoying and I do use the phone a lot for important calls.
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Jan 24, 2010
my BB 9700 will only make/recieve calls with a headset attached. When I remove the headset during a call or before, the phone starts flipping between Headset and phone. I can't make or answer any phone calls with just the phone. My speakers work fine with music or other apps. It's just making or answering a phone call that makes the phone switch between headset back & forth. Does anyone know how to fix this or possibly why it happened? Is anyone having this same problem?
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Apr 3, 2010
All of a sudden today my 9700 can't make phone calls. It lets me dial and connect but there's something going on which makes the sound cut out like every half-second. I can't hear or talk to the other person during the interruptions and they cant hear or talk to me.Everything else on the phone works fine: texting, email, IMs, Pandora, Google Mobile App, Facebook
The one thing I installed today was a program called GPS Track (http://widgety.biz/GPStrack/) for collecting the GPS info and uploading it to TrailGuru.com. The problem started shortly after I used the program the first time, so I suspect it has something to do with it.I deleted the application, but that didn't help. I've tried a battery pull several times, I downgraded the OS from 5.0.0.463 to 5.0.0.296. Nothing seems to help. Right now I'm upgrading the software to 5.0.0.645, but I don't have great hope. Anyone have an idea?
Phone: Bold 9700
OS: 5.0.0.296 (Platform 5.1.0.83)
Carrier: AT&T
File Free: 120567816
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Apr 19, 2010
I have a 9700 Bold with ATT and the OS is v5.0.0.405. Alright so a couple of weeks ago my blackberry has started developing an annoying problem. When in a call, most of the time (not all) it starts switching between the headset icon and the normal speaker. When this happens, you can hear the phone switch between the two through the speaker, and it makes it so i cant hear anyone and they cant hear me. I'm out of my 30 day warranty from ATT but i think im still well within the RIM warranty. I have admittidly dropped it, but this still shouldnt be happening. Nothing like this has happened to any other phone I have owned. Is there anything i can do to get some sort of replacement?
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Jun 20, 2010
I have audio through the headset or speakerphone with no issue but none through the handset. Did a battery pull but that did not resolve the issue. I also just upgraded to Rogers OS 5.0.0.743 not sure if this is what caused the problem.
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Jul 10, 2010
Four days ago it just stops sending texts and calls. When I try to send an SMS a little red clock appears next to the message and then after a few minutes it says 'Retries Exceeded'. Whenever I place a call it immediately turns up 'Call Failed'.Then I realised I wasn't receiving texts/calls either.All my bills are up to date, Orange have checked twice now that there isn't a bar on my account, I have set it to 2G only and 3G only, neither did anything so it's back to 2G&3G, I've checked I'm connected to the right network, I have pretty much full signal. I can use BBM and 3G reliant apps such as Facebook but I cannot send/receive emails with either of my accounts.I've updated to the latest OS and I even fully wiped the handset. Done numerous battery pulls.
Tested my sim card in a friends Bold and I suddenly received dozens of unread text messages and numerous missed calls.Kind of worried right now, as I bought this second hand ages ago... it wasn't provided with my contract (which was an LG Arena that I sold to help pay for the Bold) and I have no insurance to speak of.
I'm heading to an Orange shop tomorrow to see what they say, but I've got an awful feeling it's done for and I'll have to cope with my old Nokia 3310 (it's not even colour screen!) for the next 6 months while I save up enough money to buy another Bold...
Please, please, please any help at all? I've been searching the forums and Google for days, but everyone who had this problem appears to have fixed it with battery pulls
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Feb 10, 2010
Is anyone else having problems with dropped calls when switching from UMA to 3G? Where I work I do not have a signal in the building, so I keep my WIFI on so I can both make and receive phone calls while inside.
The problem occurs when I'm on the phone and step outside. I lose my connection with the router, and instead of switching from UMA to 3G, my call is dropped, and it takes my phone about 10 seconds to find the 3G signal.I was hopping that upgrading the .442 would solve the problem, but it has not
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Apr 14, 2010
When making calls, the sound will keep continuously cutting out, and the icon in the top left corner will keep flicking back from the headphone icon to the regular icon, even though no headphones are in the jack...
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Dec 7, 2011
When making/receiving calls mute is enabled by default. The Bold 9700 has the latest software release.
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May 6, 2012
About a week or so ago, the handset stopped working on phone calls on my Verizon 9930. I would have to put the phone on speaker in order to hear the person on the other end. I just updated to the latest OS that was released yesterday (7.1.0.580) and the problem is still there. Can't remember what triggered the handset to stop working, as I didn't do anything different to the phone, or drop it, etc. I should add whether receiving or making the call, it doesn't work either way. Also I've tried soft pulls (alt + upper case + del) but not a battery pull. Figured the OS update worked the same as a battery pull.
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Apr 11, 2012
Anyone have problems making and receiving phone calls having the screen immediately disappear so you can't use speaker mute or flash and other options on the touch screen?This just appeared, phone was working last night well now no touch screen using the phone.Checked all the settings all seems to be OK.This just happens in the phone mode all else is working.
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Jul 16, 2010
Never had problems with Nokia in the past, and after happily purchasing a Nokia X6-00 16GB in the month of March of this year, my thoughts on Nokia only reinforced WHY i've always gone with Nokia.
Now, i purchased the phone when i was living in England, i moved back to Cyprus in April shortly after the purchase and got the phone unlocked, put in a Cypriot Sim card with CytaMobile. Everything was just great.
This past month as been slightly less of a joy though, out of no fault of my own, the phone seems to stop recieving and making calls, all calls get diverted to my answer phone, and to solve this problem i have had to turn the phone off, then back on again. Problem solved.
That was until this morning. I can still recieve texts but if someone attempts to call me, they are greeted with a 'beep' and then the phone call ends on their end.
For me i am greeted with deadly silence, then a little notification saying 'No Answer'.
I have restarted the phone;
Restored Factory Settings'
Upgraded to the latest firmware it will let me, being v20;
Still no luck, i am hoping it is not an internal problem with the phone, as in Cyprus as far as 'Offical' nokia care points are non-existant. The SIM card is on a contract, so if my phone had been cut off, so would my messaging and my internet which are all still in-use, and work just fine without problems.
On another note, if you are unable to find a cause for that problem, maybe you can give me a quick reasoning on why the phone shuts itself off when i choose the facebook application on occasions. Again only over the past month has this been happening.
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Jan 28, 2010
I have a new work Bold 9700 it seems to have no wifi option can you buy a Bold without this or do all 9700 have wifi.
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Jun 1, 2011
My E7 phone is not making any calls. I receive sms and calls but cannot dial, it just disconnects. I tried changing the profile, all settings and still the same issue. I tried my sim card on another phone and it is working there.
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Oct 29, 2015
doesn't go back on unless i press POWER button on the back of phone..happens immediately after dialing the number. So frustrating.
i tried going to settings and change the screen timeouts, displays, etc. and i changed it all to 2 minutes.
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Jan 14, 2010
i've just bought the 9700 Bold today, and its great but i cannot seem to connect to the internet.. i press browser and try and get on the internet and it says 'This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again.'
I would love some feedback.. By the way i dont have any Wi-Fi, i want to use 3G.. there is a 3G symbol in the top right so it should fail connecting to Wi-Fi and go 3G?
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Apr 4, 2010
I have had my BB Bold 9700 for about six months and love it for the most part.Just recently, the trackpad stopped being responsive as far as being able to move the selector bracket (cursor?) around to select an icon for a program or even move the cursor within any program.At first, waiting a little bit would help.Then turning it off and on with the red key worked.When that stopped working, I did a battery pull and it worked a few times.Then when that stopped working, I did a battery pull and held the escape key (the arrow that does the uturn right?) which I understand from the threads that I have read is BB safe mode.This did not help.Now it is frozen and I cannot get it unfrozen.The last thing I did was load a game (Final Fantasy), but I have been playing that for over a week with no problem then, out of the blue, this problem started yesterday.
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Sep 13, 2010
I'm currently unable to unlock my BB 9700. I get the password prompt but upon entering the password it just goes back to the locked screen with the padlock.Using Alt + Back button I can scroll through a number of open apps but can not open or close them it, then freezes and displays a white screen until I pull the battery.
Numerous battery pulls later and still no joy.The only change on my device yesterday was a number of failed attempts to download Docs to Go ver 2.0 from the App World yesterday. My BB does a scheduled battery pull each night at 2am and the phone has been like that since the last scheduled pull (forget the name of the app).
Edit to highlight - I know the password is working as it re-prompts if I type it in incorrectly on purpose and after 2 attempts asks me to type in Blackberry.
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Jul 23, 2010
I have a Orange Blackberry 9700 which I have had unlocked. The phone is unlocked and reads the T-mobile SIM card, however I am having no luck at all with email and data facilities on the Blackberry.I have contacted T-Mobile and they have attemepted to send the service books to me however they are not reaching me. They have been through a whole host of procedures to try and get the problem sorted including doing a security wipe and also restoring the email accounts, I have tried to send the service books to myself through the BIS website as well.
It seems odd that I can not connect to the Blackberry Wireless Network because I my device pin is recognised on the T-Mobile website. I have tried to register the device using Host Routing Table but still no joy.If you have any clue as to why I can not access data services then I would really appreciate some help. I do have my data plan enabled, I know sometimes this can be a reason why people have this problem.
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Jun 3, 2010
My bb 9700 isn't showing my messages. I've tried changing the settings in my SMS inbox to show both messages and emails,but that doesn't work.
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Mar 16, 2010
I was just wondering whether it was possible to have my BlackBerry Bold 9700 use the default English US system, but be able to input asian languages such as Japanese and Chinese when sending SMS and Emails. If it is possible please enlighten me and, if possible, reply with instructions on which programs to download and what to do.
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Mar 15, 2010
got myself into a bit of a tight spot here. i bought the bold 9700 in malaysia but want to use it in china. but apart from subscribing to china mobile's blackberry service, can i use the bold 9700 without their email enterprise service?
i have checked all the menus and options a gadzillion times, but there seems to be no way around setting up an email without going through the enterprise service.so, i just want to confirm that before i decide to either dump the phone or subscribe with china mobile's blackberry service
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May 29, 2010
I need to silence my phone at night but allow emergency calls to ring through if necessary?
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Apr 9, 2010
This is pretty frustrating - anytime I get an incoming phone call when my 9700 is set to Silent, it still vibrates. I've gone through the profile settings and alerts menus, and they all have vibrate set to OFF under the Silent profile. Battery pull has no effect. Anything else I should try?
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Jan 2, 2010
I recently noticed a new icon on my phone that only shows up when making calls. It shows up in the top right hand corner of the screen and looks like the service signal bar graph only reversed w/ the larger bars on the left and getting smaller moving right. They also have a white plus sign at the top of each blue bar, background is a black box. Anybody have any idea what this is for and why it only recently came about?
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