BB Bold 9700 :: Rhythmic Cutouts Making Phone Calls Impossible
Apr 3, 2010
All of a sudden today my 9700 can't make phone calls. It lets me dial and connect but there's something going on which makes the sound cut out like every half-second. I can't hear or talk to the other person during the interruptions and they cant hear or talk to me.Everything else on the phone works fine: texting, email, IMs, Pandora, Google Mobile App, Facebook
The one thing I installed today was a program called GPS Track (http://widgety.biz/GPStrack/) for collecting the GPS info and uploading it to TrailGuru.com. The problem started shortly after I used the program the first time, so I suspect it has something to do with it.I deleted the application, but that didn't help. I've tried a battery pull several times, I downgraded the OS from 5.0.0.463 to 5.0.0.296. Nothing seems to help. Right now I'm upgrading the software to 5.0.0.645, but I don't have great hope. Anyone have an idea?
Phone: Bold 9700
OS: 5.0.0.296 (Platform 5.1.0.83)
Carrier: AT&T
File Free: 120567816
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Apr 2, 2010
I am having a lot of problems trying to get my blackberry to function properly. Yesterday, I was going for a walk and decided to plug in my headphones into my blackberry and listen to some music. It worked really well until I pulled the headphone jack out and now when I make a phone call, the phone switches from headset to handset over and over again. I have tried resetting it, pulling the battery, etc. but nothing has worked. How can I get this to work properly?
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Jul 1, 2010
Its been a while since I posted on here but I woke up this morning to a phone call and while trying to talk to the person on the other end my blackberry kept thinking I was plugging in and unplugging a wired headset making it impossible to communicate. When I actually plugged in my wired headset it worked fine but from then on any calls without the headset have the same issue.
I don't know if it has anything to do with it but I recently updated a ton of system and user apps however the phone was working fine until this morning.I've done a battery pull, blown compressed air into the audio jack itself, I've restored the phone in desktop manager, and I've even taken the phone apart and made sure the contacts for the audio jack weren't obscured but to no avail.Do you think this could be a hardware issue with the jack or is it more likely to be a software issue? I'm thinking hardware considering it works fine with the wired headset in place
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Apr 14, 2010
When making calls, the sound will keep continuously cutting out, and the icon in the top left corner will keep flicking back from the headphone icon to the regular icon, even though no headphones are in the jack...
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Dec 7, 2011
When making/receiving calls mute is enabled by default. The Bold 9700 has the latest software release.
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Apr 11, 2012
Anyone have problems making and receiving phone calls having the screen immediately disappear so you can't use speaker mute or flash and other options on the touch screen?This just appeared, phone was working last night well now no touch screen using the phone.Checked all the settings all seems to be OK.This just happens in the phone mode all else is working.
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Mar 31, 2010
I can not add any of my mail accounts to my new Bold 9700. I'm on 3UK. They can't solve the problem.
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Jul 16, 2010
Never had problems with Nokia in the past, and after happily purchasing a Nokia X6-00 16GB in the month of March of this year, my thoughts on Nokia only reinforced WHY i've always gone with Nokia.
Now, i purchased the phone when i was living in England, i moved back to Cyprus in April shortly after the purchase and got the phone unlocked, put in a Cypriot Sim card with CytaMobile. Everything was just great.
This past month as been slightly less of a joy though, out of no fault of my own, the phone seems to stop recieving and making calls, all calls get diverted to my answer phone, and to solve this problem i have had to turn the phone off, then back on again. Problem solved.
That was until this morning. I can still recieve texts but if someone attempts to call me, they are greeted with a 'beep' and then the phone call ends on their end.
For me i am greeted with deadly silence, then a little notification saying 'No Answer'.
I have restarted the phone;
Restored Factory Settings'
Upgraded to the latest firmware it will let me, being v20;
Still no luck, i am hoping it is not an internal problem with the phone, as in Cyprus as far as 'Offical' nokia care points are non-existant. The SIM card is on a contract, so if my phone had been cut off, so would my messaging and my internet which are all still in-use, and work just fine without problems.
On another note, if you are unable to find a cause for that problem, maybe you can give me a quick reasoning on why the phone shuts itself off when i choose the facebook application on occasions. Again only over the past month has this been happening.
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Jan 24, 2010
my BB 9700 will only make/recieve calls with a headset attached. When I remove the headset during a call or before, the phone starts flipping between Headset and phone. I can't make or answer any phone calls with just the phone. My speakers work fine with music or other apps. It's just making or answering a phone call that makes the phone switch between headset back & forth. Does anyone know how to fix this or possibly why it happened? Is anyone having this same problem?
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Jun 1, 2011
My E7 phone is not making any calls. I receive sms and calls but cannot dial, it just disconnects. I tried changing the profile, all settings and still the same issue. I tried my sim card on another phone and it is working there.
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Oct 29, 2015
doesn't go back on unless i press POWER button on the back of phone..happens immediately after dialing the number. So frustrating.
i tried going to settings and change the screen timeouts, displays, etc. and i changed it all to 2 minutes.
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May 29, 2010
I need to silence my phone at night but allow emergency calls to ring through if necessary?
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Apr 9, 2010
This is pretty frustrating - anytime I get an incoming phone call when my 9700 is set to Silent, it still vibrates. I've gone through the profile settings and alerts menus, and they all have vibrate set to OFF under the Silent profile. Battery pull has no effect. Anything else I should try?
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Jan 2, 2010
I recently noticed a new icon on my phone that only shows up when making calls. It shows up in the top right hand corner of the screen and looks like the service signal bar graph only reversed w/ the larger bars on the left and getting smaller moving right. They also have a white plus sign at the top of each blue bar, background is a black box. Anybody have any idea what this is for and why it only recently came about?
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Nov 2, 2015
My Z3 keeps rebooting on receiving and making calls.not happening every time but every other!
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Oct 18, 2015
On 7 seperate occaisons my phone has dialled South Korea without my knowledge or input. I was asleep on 4 of these occasions and was definately not using my phone on the others. I have never called a south korean number. I have and have since I got the phone barred outgoing international calls in the settings menu but my phone still makes these calls.
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Apr 7, 2015
Occasionally when I attempt to make a phone call from either a contact, missed call, or the keypad the screen will flash like its attempting to call but it just goes straight back to whatever screen I had up. It doesn't even say call ended or call lost. Sometimes I have to click call 3-4 times before it goes through.I just cleared my cache and will see if it continues?
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Mar 23, 2010
i recently upgraded to the 9700 and since the day i got the phone i get alot of dropped calls full bars and full 3g but the calls will drop is anyone else dealing with this problem if so is there something with the device i can do im in ohio by the way
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Sep 10, 2010
I have only had it a month and everything was fine until a few days ago.I think im going to go mental on this phone becasue its really annoying me.Quite often when attempting to make a phone call the message 'no circuit/channel available' will come up and i cannot make or receive phone-calls.After looking at various other threads i found that this is usually a problem with people on the vodafone network (which i am not on) and is something to do with 3G. Now, having read other threads, turning 3G off and using only 2G solves the problem, but then, what is the point of having 3G if you cannot use it, right? I also dont have the problem in my house as i use wi-fi to connect to my wireless router and boost the signal.
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May 16, 2010
I tried to make a factory reset. I formatted memory card, removed it, made factory restart again, nothing helps. My Nokia just dies when I try to make a call or even when I try to receive it.
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Apr 27, 2010
when i try to place a call, the phone keeps jumping back and forth between the handset and the headset, but there is no headset attached to it, speaker phone does not work either, the little icon that shows the phone with two arrows or a headset keeps changing back and forth, it was working earlier today and then all of a sudden started doing this.
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May 20, 2010
I own a blackberry pearl 8130 and recently saw a new icon appear at the top right hand side of my screen. When placing calls, the icon appears. It looks like a rectangle with a line of plus signs going through it diagonally from top left to lower right. That breaks the rectangle up into 2 triangles. One of them is dark blue and the other is black. Has anyone seen this before?The only thing that I have noticed since the icon began to appear is that my alarm no longer works. The volume works for everything else and I can set my alarm. It just never makes a sound when it's supposed to go off. I've already checked to make sure that I've marked AM or PM and I checked to see if it is on tone, so that's not the problem.
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Mar 29, 2010
Is there a way of making a shortcut for documents folders and so on,at the moment im going to 'media' > menu button>explore> then browsing to my documents folder on the memory card. would love a shortcut on my home screen, is this possible?
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Jan 29, 2012
My bold 9900 is behaving strange. Gets stuck and sounds or tones while making or receiving calls. Then the message appears like this. Net_rim_bb_ph_app (157) error. Every time having to reboot.
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Aug 7, 2010
recently my phone can't hear anything during calls but when i put it on speaker it works fine. i can play music and stuff it's just during calls. is there something that I can do?
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Jan 4, 2010
Can you someone really explain how to take off the "unknown number" when dialling anyone?Its NOT the "show my number" on the calls menu , it appears when you are making a call.Please help.
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Feb 24, 2010
I have another question. How do you block your number when you make a call? I live in Toronto and when I type in *67 before the number it doesn't seem to go through. Is there another way that I don't know of?
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Mar 14, 2010
The main reason i bought the phone.Was because of a virtually non existent signal on the Orange network.(dropping calls etc).Anyway. To cut a long story short.It will find UMA.But takes an age to lock on.And sometimes when making /receiving calls i get cut off and my router crashes (loses internet connection)!If i go into my wifi settings in my phone (wifi diagnostics). Under UMA it says 'UMA connection failed'.But no 'error' code!!
I have checked my router setings and everything seems ok as it does on my phone.
But this morning i contacted AOL router support and they told me that it will not be the router but an issue with the phone!
While i am typing this.It has just found UMA (after approx 1 hour of trying) but if i make a call or receive one , i will more than likely be cut off.I forgot to mention that i have a 'speedtouch'(thompson) router. And am thinking of asking AOL for a 'Netgear'!Would this help?Although my laptop and xbox 360 run just fine via the speedtouch with no problems whatsoever
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Mar 27, 2010
I have installed the Opera Mini 5 browser, and I am thinking of making it the default browser.When I go to Browser Options>Browser Configuration or Browser Options>General Properties, the list of available browser options does not include Opera Mini.Anyone got any suggestions?
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Feb 13, 2010
I have been a BB lover for years. My Curve 5320 served me well and I loved it. When the new Bold 9700 was released I was one of the first to get it b/c businesses were offered the opportunity to get it before individuals. I was so excited about 3G, it's sleek look, etc. My excitement has officially crashed and burned. When placing calls it will fail repeatedly before even dialing the number. It will fail during calls up to 5 and 6 times in a few minute period, which is HORRIBLE during business calls. It will lock up when I'm trying to move between apps, it will spontaneously shut itself off. I'm feeling like my BB is possessed. This is my second 9700. The first the E key would stick or repeat 20 times on a text and the calls would fail, so they diligently sent me a new one. Thankfully, I no longer have to edit every text for 100 e's (i'm stopping @ theeeeeee storeeeeeeeeeee is theeeeeeereeeeeee anything you neeeeeeeeeeeeeeeeeeeeeeeed), but the failed calls thing is really pissing me off! Also, the volume on calls is really low in comparison to my Curve. To top it off, the 3G speed seems as slow as, if not slower than my former EDGE. I am hoping and praying that a software upgrade will fix all of these issues, but if it doesn't are there any suggestions as to what i can do? Other than switching to an iPhone? I for one happen to love my Qwerty keyboard and am not exactly fond of the on-screen keyboards.
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Apr 26, 2012
All of a sudden I cannot hear anything when making calls and I cannot hear anything when answering calls?? It rings both ways but when I answer I don't hear the other party and they cannot hear me. When i call someone I don't hear it ringing even though it say calling, then connected.
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