BB Bold 9700 :: Calls Jump Between Headset And Phone
Jan 24, 2010
my BB 9700 will only make/recieve calls with a headset attached. When I remove the headset during a call or before, the phone starts flipping between Headset and phone. I can't make or answer any phone calls with just the phone. My speakers work fine with music or other apps. It's just making or answering a phone call that makes the phone switch between headset back & forth. Does anyone know how to fix this or possibly why it happened? Is anyone having this same problem?
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Apr 2, 2010
I am having a lot of problems trying to get my blackberry to function properly. Yesterday, I was going for a walk and decided to plug in my headphones into my blackberry and listen to some music. It worked really well until I pulled the headphone jack out and now when I make a phone call, the phone switches from headset to handset over and over again. I have tried resetting it, pulling the battery, etc. but nothing has worked. How can I get this to work properly?
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Mar 24, 2010
Every time Iam on phone it keeps switching between handset and headset auto and very fast so it keeps cutting every second I installed new bbm .65 everythink working fine then I mistakely downloaded .57 cancelled it when I rebooted phone no bbm, so I reinstalled .65 bbm and it was really laggy and slow so I reinstalled it again and now that is happening to my phone?
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May 29, 2010
I need to silence my phone at night but allow emergency calls to ring through if necessary?
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Apr 9, 2010
This is pretty frustrating - anytime I get an incoming phone call when my 9700 is set to Silent, it still vibrates. I've gone through the profile settings and alerts menus, and they all have vibrate set to OFF under the Silent profile. Battery pull has no effect. Anything else I should try?
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Jun 6, 2015
So I'm having a issue with Bluetooth during phone calls. I use a bt headset for most of my phone calls because then that gives me the ability to use the phone. The issue is when I'm doing things on the phone and using my headset people tell me they can't hear me or I cut out really bad. It doesn't do it every time but it happens a lot.
I'm running stock lollipop and on Verizon. I got the phone with 4.4.2 but as soon as I turned it on it got lollipop so not sure if it was a issue before. I have had the phone for 2 months now.
I have done a factory reset after the update to see if that would work...
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Mar 23, 2010
i recently upgraded to the 9700 and since the day i got the phone i get alot of dropped calls full bars and full 3g but the calls will drop is anyone else dealing with this problem if so is there something with the device i can do im in ohio by the way
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Apr 3, 2010
All of a sudden today my 9700 can't make phone calls. It lets me dial and connect but there's something going on which makes the sound cut out like every half-second. I can't hear or talk to the other person during the interruptions and they cant hear or talk to me.Everything else on the phone works fine: texting, email, IMs, Pandora, Google Mobile App, Facebook
The one thing I installed today was a program called GPS Track (http://widgety.biz/GPStrack/) for collecting the GPS info and uploading it to TrailGuru.com. The problem started shortly after I used the program the first time, so I suspect it has something to do with it.I deleted the application, but that didn't help. I've tried a battery pull several times, I downgraded the OS from 5.0.0.463 to 5.0.0.296. Nothing seems to help. Right now I'm upgrading the software to 5.0.0.645, but I don't have great hope. Anyone have an idea?
Phone: Bold 9700
OS: 5.0.0.296 (Platform 5.1.0.83)
Carrier: AT&T
File Free: 120567816
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Sep 10, 2010
I have only had it a month and everything was fine until a few days ago.I think im going to go mental on this phone becasue its really annoying me.Quite often when attempting to make a phone call the message 'no circuit/channel available' will come up and i cannot make or receive phone-calls.After looking at various other threads i found that this is usually a problem with people on the vodafone network (which i am not on) and is something to do with 3G. Now, having read other threads, turning 3G off and using only 2G solves the problem, but then, what is the point of having 3G if you cannot use it, right? I also dont have the problem in my house as i use wi-fi to connect to my wireless router and boost the signal.
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Jan 8, 2010
Does the Motorola HS820 Bluetooth Audio Headset work with the Blackberry Bold 9700? It is not clear to me if only Blackberry bluetooth devices work with the Bold 9700, or any bluetooth device. With the Bold 9700 recognize to ask for the four digit code when first aligning it with the HS820?
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Mar 26, 2010
I cannot use headset/headphones with my Bold 9700. Whenever I plug them in, they are recognized for about a second and then the device defaults back to the speaker. I've wiped the device and tried multiple sets of headphones. I'm running OS 5.0.0.566. Headphones used to work but I don't quite remember when the problem started. (started before .566 so I'm assuming that's not the problem.)
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Apr 19, 2010
I have a 9700 Bold with ATT and the OS is v5.0.0.405. Alright so a couple of weeks ago my blackberry has started developing an annoying problem. When in a call, most of the time (not all) it starts switching between the headset icon and the normal speaker. When this happens, you can hear the phone switch between the two through the speaker, and it makes it so i cant hear anyone and they cant hear me. I'm out of my 30 day warranty from ATT but i think im still well within the RIM warranty. I have admittidly dropped it, but this still shouldnt be happening. Nothing like this has happened to any other phone I have owned. Is there anything i can do to get some sort of replacement?
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Aug 1, 2010
When I make a call and I want to turn on speakerphone I just usually press the speaker or "$" button. Now if I do it just gives me the headset icon not the speaker icon. This started to happen when I use my BB as my mp3 player using an ipod earphone.
And sometimes when I make or answer a call, the phone keeps switching from handset to headset icons nonstop! I did a batt pull and it didn't help.
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Apr 7, 2010
My Bold 9700 all of a sudden started rapidly switching from handset to headset which makes it impossible to make or receive a call since you can't hear. You can hear it doing the same thing even when you're typing in a phone number....is there a fix? I have tried battery pulls etc....
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Jun 1, 2010
I bought a 9700 two months ago, pay as you go Orange, a now I can make calls only with the handset plugged in. When I make calls, there is a sign upper left the screen which indicates to plug the headset. People can hear me but I can't hear them or barely with a "bip sound" which cut the line almost every second.
Otherwise, with the headset it works perfectly well!.I did try to pull the battery while on but no recovery, I did a wipe (except for emails).Please note I do not receive emails anymore (I have a monthly contract with Orange for BB emails).
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Jun 1, 2010
I bought a 9700 two months ago, pay as you go Orange, a now I can make calls only with the handset plugged in. When I make calls, there is a sign upper left the screen which indicates to plug the headset. People can hear me but I can't hear them or barely with a "bip sound" which cut the line almost every second.Otherwise, with the headset it works perfectly well!.I did try to pull the battery while on but no recovery, I did a wipe (except for emails).note I do not receive emails anymore (I have a monthly contract with Orange for BB emails).
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Aug 31, 2010
I had my Bold 9700 plugged into speakers and listening to Slacker like I have done in the past. Now when I try to make a call or receive a call the "Headset" icon flashes on and off as tho the headset is plugged in when nothing is plugged into the jack. This overrides speakerphone too. So basically I can receive and send a call but it cuts in and out quickly since it thinks the headset is taking over.
Not sure if this is a glitch or if something happened when listening to music. Nothing looks abnormal when I look into the headset port. I was thinking maybe I should update the software to see if its a software or bug.
T-mobile
Bold 9700
5.0.0.330
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Jun 24, 2010
I'm having problems with the audio on my Bold 9700.It's turning off and on every second and there's a flashing headphone icon in the top left corner of the screen.I plugged headphones into the phone for a while yesterday - I'm not sure if that has anything to do with it.It's really ridiculous that RIM doesn't have actual tech support people that customers can call.
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Feb 13, 2010
I have been a BB lover for years. My Curve 5320 served me well and I loved it. When the new Bold 9700 was released I was one of the first to get it b/c businesses were offered the opportunity to get it before individuals. I was so excited about 3G, it's sleek look, etc. My excitement has officially crashed and burned. When placing calls it will fail repeatedly before even dialing the number. It will fail during calls up to 5 and 6 times in a few minute period, which is HORRIBLE during business calls. It will lock up when I'm trying to move between apps, it will spontaneously shut itself off. I'm feeling like my BB is possessed. This is my second 9700. The first the E key would stick or repeat 20 times on a text and the calls would fail, so they diligently sent me a new one. Thankfully, I no longer have to edit every text for 100 e's (i'm stopping @ theeeeeee storeeeeeeeeeee is theeeeeeereeeeeee anything you neeeeeeeeeeeeeeeeeeeeeeeed), but the failed calls thing is really pissing me off! Also, the volume on calls is really low in comparison to my Curve. To top it off, the 3G speed seems as slow as, if not slower than my former EDGE. I am hoping and praying that a software upgrade will fix all of these issues, but if it doesn't are there any suggestions as to what i can do? Other than switching to an iPhone? I for one happen to love my Qwerty keyboard and am not exactly fond of the on-screen keyboards.
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May 12, 2010
I have been experiencing a funny problem when charging my N97. I bought my phone in August last year. It had been working fine till now and still is. I really have no complaints when it is concerned to performance and usablity. Initial issues were promptly solved with the firmware updates.
Yesterday night, I found out that I had this problem. When I hooked up my phone with my charger, it did not show any light. I tried to use the charger on another mobile(SAMSUNG) which sports the same USB port as my N97 and it worked ! I also used the samsung charger (though its only 700mA) on my N97 and the charging indicator glowed ! To my surprise, the charger adapter pin that ships with the N97 allowing us to charge the phone with older chargers also allowed me to charge my phone. In short, everything charged my phone(including USB) except the provided charger.
Secondly, of lately the headset has become dogdy. Earlier, even if I ran while having hooked up, the connection was good. Now, even if I move the slightest, the phone looses the connection with the headset and the headset icon disappears. Then I need to plug it out and the plug it in again for about 2-3 times to get the icon to reappear. Now if anyone can explain to me why this is happening and the solution to it, I would be really happy.
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Jan 12, 2011
(Posted incorrectly in the 9780 forum, so posting here)Blackberry 9700v5.0.0.296 (Platform 5.1.0.83) FolksHave started having this very weird problem, make that problems.#1: I get a call.. i start the call.. phone keeps on switching between headset and handset mode. Cannot have a conversation at all. I have to use the headset.I tried manually selecting handset, speakerphone but nothing. I have to resort to using the headset, then it stays in headset mode.#2: I remove the headet pin, re-insert it. This somehow activates music. I have to always go in and stop it.I had this problem a few months ago and then a few days ago. Both the times i managed to make it go away. I believe I did the following:- Headset in- Power down- Remove battery- Power back up- Remove headsetMy guess is that sometime when you remove the headset, it does not understand it 'cleanly'. First time (few months ago) I was just listening to music via headset. 2nd time (few days ago) I had it connected via my AUX connection to the car stereo.
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Jun 20, 2010
I have audio through the headset or speakerphone with no issue but none through the handset. Did a battery pull but that did not resolve the issue. I also just upgraded to Rogers OS 5.0.0.743 not sure if this is what caused the problem.
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Feb 24, 2010
Recently I have been getting a problem with my 9700 Blackberry. When I make or receive calls, I can not hear anything out of my handset. The person on the other line can hear fine (Usually with me going Hello Hello a million times!) The only time I can hear anything is when I have my bluetooth on or switching it to speakerphone.
I tried doing the soft reset (battery pull when the phone was still on) ...still nothing. Although it did work a couple of times. Its on and off, but recently the situation has gone from bad to worse.Anyone out there with the 9700 with the same issue? It's really annoying and I do use the phone a lot for important calls.
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Aug 13, 2010
My Bold 9700 has been answering calls by itself sometimes. A call will come in and it will automatically answer, but only once in a while. I do not have it set to auto answer. This problem continues until a battery pull is done. Once I pull the battery it works fine again for a while but it will happen again after about a day of working fine. Another problem is that the phone tends to reboot itself very often. After being on the phone for a while it will restart itself, sometimes in the middle of a call. I have called tmobile's blackberry support multiple times and they are no help. I have wiped the device from my blackberry. I have also redone the handheld software and used the application loader to do it. I have no idea why this problem is occuring!! Does anyone else have the same problem or know how to fix it?
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Jul 15, 2010
How do I make it so I don't recieve calls. I used to have a sony erricson and I had a setting that the calls would go straight to the machine and I could still get calls and texts. I wanna turn my calls off so that people don't call me for the next few days but I still wanna keep my phone on cuz I wanna get texts.
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Mar 9, 2010
I'm on Tmobile's network and since I've had this bold which I bought the 1st week it was released has been dropping almost 3-4 calls a day. I've talked to tmobile's reps over 10 times now and we have reloaded all my software and am ready to give up on BB. This is my first BB, switched from iphone and I had never dropped 1 call on that phone.
Tmobile is suggesting that I trade in my phone, but the problem is I'm sure they will send me a refurb which I definitely do not want since I paid full price $485 for a new phone.
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Jun 16, 2010
I have a BB Bold 9700 white. I recently downloaded a couple of apps from appworld and they ran fine.The thing is my network company is 3 and personally I think they are S*** to be honest. The network keeps going onto 'SOS calls only' alot of the time so I called the company up and they asked me to reboot my BB. After archiving all my apps in appworld I rebooted it and guess what...all the apps disappeared.Downloaded appworld again to check if they were on it but no luck. They were however on my memory card but the thing is it says it cant open the file. All the files end in '.cod.rem' and they are all 'forward locked' whatever that means. Anyone know what's going on and how to get the apps working again?
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Jan 31, 2010
Is anyone else having issues with their phone placing emergency calls? I find the new lock/unlock buttons and lack of a trackball making my phone somehow calling 911 from the keylock menu.One time I even had the police call me back being like "what's the emergency".
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Apr 19, 2010
I wasn't too happy today when somebody rear ended my car and I was trying to make important phone calls..."WiFi preferred" selected, but the 9700 (OS 593) choose a 1 bar UMA over a 4.5 bar cell signal... Failed calls galore... Literally had to stop what I was doing and tell the 9700 to use the obviously better cell signal...
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Jun 3, 2010
First time poster here. Can anyone tell me if there is a way of knowing which calls have diverted from my office number and which are made directly to my Blackberry 9700? Is there an app or a setting that will show which calls are diverted calls and which aren't? I often set a call divert on my office landline to my 9700, but I can't tell which calls were originally made to my office number and which were made direct to my BB. I'd like to know whether the people calling are expecting that I'm at my desk or if they understand that I might be out and about. Is there any way of doing this? Thanks a million.
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Feb 24, 2010
I'm with a Telus provider and just this afternoon I've been having trouble sending outgoing calls and incoming calls and sending out bbm's. I was wondering if you guys have it too if you guys are with Telus. I really thought that they fixed the network and everything was fine. Reply back on suggestions on what I should do, because I already called technical support and they said they're in the process of fixing it.
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