BB Bold :: Unable To Configure Email - 9700
Nov 12, 2011
I am not able to configure email using my bold 9700 handset. I have activated the data plan with Airtel provider (India) and the "edge" icon is displayed in lowercase on the main screen and when the same SIM is used in other blackberry handset, it works.
So the issue is with the handset and on boot it shows AT&T. Thereby i guess its unlocked phone, but unfortunately the seller is not taking it back and charged me original price which i got through internet shopping site [URL]
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May 16, 2012
i am unable to configure my Personal Email on blackberry bold 9780, it throws me an error as below Yor device had aproblem connecting to the server.
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Jan 12, 2012
I have a 9780 and I can't configure my e-mail account, I follow the steps in the setup menu, but when I click on the icon "Internet mail account" does not follow the next step, return to the home screen configuration, please I need urgent help with this, I did the configuration of an email account but it was through the blackberry page in my browser but I can not do this again.
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Jan 9, 2010
I really hate to do this but I have looked around for way too long trying to find the answer to this. If you can point me in the right direction I would be grateful. I just switched today from the iPhone to the 9700 Bold and I can't figure out how to configure my Gmail to come through.
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Jun 28, 2010
A quick question. Can't seem to be able to configure the Bold to switch screen off after certain idle time. Have set backlight timeout: 30 sec automatically dim backlight: On, but the screen stays on even when I keylock.
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Mar 18, 2011
I have a BB Bold 9780. I am trying to configure my e-mail account. After entering the password of the account I get the following message: Sorry, unable to continue your session. Please log again.
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Apr 18, 2012
why my phone suddenly stopped receiving emails from both my accounts. I used to live in portugal and i moved to peru, two months ago. I had my phone unlocked from my portuguese operator so i could use it in Peru. When i got here i boght a sim card from a peruvian operator and everything was fine for the 2 fisrt months and now i haven't received emails since the 9th april and i've already reseted the phone and nothing. The thing is when i go to set up an email account, happens two differente things: sometimes i only can choose the option create an email acount by an entreprise server....and i don't have that...so i go to the option creat an email account and nothing happens...it just stays there like i haven't pressed that option....and there are days that i can't even get in the option email accounts....
how is this possible? everything was going fine...there's no reason for this to be happening.. and my operator in peru says they can't do anything because it's a handicap from the cell phone..
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Mar 20, 2010
This is my first post and my first BB, I have tthe BB Bold 9700 with T-Mo. Here is my question:How do I configure the BB to display the contact info on the text message. When ever I get a text message it just shows the phone number not the name, however when I connect to my home wi-fi, the name populate the text messages but when I dissconnect from the WI-FI the names go away and the phone numbers appear...I must have done something stupid when I was setting up my contacts and or WI-FI
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Jun 27, 2011
It has been working fine. Till now my blackberry fail to display anything when i click on the email or sms/mms icon.
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Mar 25, 2012
After installing OS6 i am not able to setup email on my bb,after setup it shows that new icon will be on the homescreen, but i don't see any icon.
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Mar 29, 2010
Your carrier: Telkomsel,
Bold 9700, V5.0.0.405
Apps and free space
File free before and after a battery remove/replace: 102030030 bytes
Did a battery pull fix your issue? No
I am trying to set up my email using POP. the problem is in "login information" my username suppose to be "abc@blabla.com" but it only appear as "abc" thus my blackberry is unable to sign in to the email that i want to set up; and i cannot edit this area because it is set automatically by my device. Before i used Curve 8310 with v4.5 i can sucessfully create similar account becuase the login appear to be "xyz@blabla.com" instead of just "xyz" in username space. I hope you can undestand my problem,
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Mar 17, 2012
My Bold 9780 got the white screen of death. I have sent it off to get fixed, but while that is happening I have switched back to my old Bold 9700. When I try moving my old email account it says to put my email password in. I put the right password in and when I press activate it says 'Sorry, unable to continue your session. Please log in again.' I have tried logging in again multiple times but it still doesn't work, what shall I do???
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Nov 20, 2012
Can't set up private email account on Bold 9700 even after 1 hour on phone with T-mobile Tech support and reset. I keep getting message "this device was unable to connect with server". Email account is with AOL.
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Aug 24, 2010
For some reason I am unable to reply to emails with one my email accounts. To be more specific I can type in my response but when I hit the menu the send option is gone. The only choices I get are "save as draft" and "full menu".
I used the search but was not able to find a solution.
I am thinking this started to happen when I DL'ed v5.0.0.602. I tried practically everyone option available. I did the following in hopes for a fix:
- battery pull
- service books
- deleted the email account & re-added
I even did this combo: service books, deleted account, service books, added account & pulled battery.
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Jan 29, 2010
I've enjoyed my BlackBerry for about a month now, no problems! However, I no longer see the email message folder. 42 unread messages that I am unable to access.
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Mar 6, 2010
Got my bb about 2 months ago and everything's working fine until today i couldnt retrieve email on my bb. i tried to reboot (hard) and reformat my phone but each time when i tried to reset the email settings, a message "your device had a problem connecting to the server" will appear.i'm using a bb bold 9700 currently.
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Feb 20, 2010
I am currently using a BB 9700 Bold and unable to attach when sending email a file with size more than 5 Kb.Everytime I try to use a attachment more than 5 Kb, I am getting to following message : Total attachment size exeeds the maximum allowed size.
1. Is there any way to fix that?
2. What is the maximum size of attachment that can be used?
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May 9, 2010
I have a Bold 9700 on Orange network and Netgear WNR834B router. I'd like to get UMA working but haven't the first idea on how to configure the phone and/or the router.I have connected to Wi-Fi OK. However my 9700 Wi-Fi diagnostics for UMA report "ISP or wireless network error".
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Feb 10, 2012
How do I configure email to blink the notification light when an email is received? Also, I have 3 email accounts configured: Exchange and 2 Gmail accounts. I changed the Gmail accounts to sync email every 15 minutes. The Exchange account works but not the gmail accounts. Gmail has IMAP already enabled.
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Jan 10, 2010
I had a curve 8310 on o2 and moved to a bold 9700 still on o2.When i moved i used the desktop manager and did the device switch over, all went well including bbm etc.However whenever i tried to send an email i recieved the error message 'transaction error failure at service' - I tried to log into my bis account online to update my pin but i couldnt log on! i havent changed the password or username since my old blackberry so i cant log on to change it online. on my blackberry when i try to log on to email settings it says the username field is blank!
i called o2 they put me through to geek squad and wanted to charge me to help!!! I havent had the phone 2 weeks yet.Now i think that i need to call o2 again and ask them something like releasing my old pin maybe from my bis account or resetting the bis account,any ideas what i should do or the type of questions i need to ask o2 if i have to ring them again.
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Aug 9, 2010
I just got a 9700 yesterday and I am in Canada. I don't see the "I want to reate or add an email address". I can't seem to find the solution to that. Couple other questions I have. I don't have a data plan, can I still use BBM and download all the apps ? Also do I need to set up an email account to download apps and use BBM ?
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Jan 14, 2010
I have a Bold 9700 recently bought about 4 days ago... At first all the communication channels works fine i.e. Mobile Network, Wifi and Bluetooth. Suddenly this morning the wifi stop working. I'm unable to switch the wifi on even clicking on it many times. Tried to turn off the device and remove the battery for about a minute and still the problem is not solved.
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May 13, 2010
I've seen a few post that sort-of answer my question, but none seem exactly right. I have a Bold 9700 and use a BIS to retrieve my personal email from my ISP's POP server. I don't use BES. When I'm at home or at work and have direct access to email, I'd like to turn off my bb email client. How can I do that?
In one post I saw the recommendation Messages > Options > Email Reconciliation > Wireless Reconcile -> set of Off. Is this enough? (I have my BB set up for wi-fi connection when I'm home, in case that makes a difference.)
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Jan 15, 2010
I hope someone can help because I'm losing the will to live over this one!
Device info
Your carrier: o2 UK
Model info and OS version (Go to Settings, then Options, then about): Blackberry 9700 v5.0.0.321 (platform 5.1.0.90)
Apps and free space
File free before and after a battery remove/replace. (Go to Settings, then Options, then status): 128872013 bytes
Did a battery pull fix your issue? No
I bought a SIM free BB 9700 to use with my 02 SIM card. I applied the unlimited BB tariff and proceeded to set up four email accounts into the device which are all for my small business. I waited to do this until I knew the O2 bolt on had been applied correctly.I set the accounts up via the BIS server website which sent them down to the device; seemingly correctly.
I received email correctly for that day and could send as well with everything syncing with my IMAP servers and Outlook.Next morning - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I tried to send down the service books - I sent them but no change.I got my four email accounts working again correctly but had to delete the accounts from BIS and recreate.I could then receive email correctly for the rest of the day and could send as well with everything syncing with my IMAP servers and Outlook.
Next morning the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.I then did a complete device wipe.When the device rebooted it seemed to synchronise with the BIS and then my accounts worked again for the remainder of the day.This morning - the same thing happened - no email delivered to the device and I was unsuccessful in sending emails as well from the device to addresses.
I have now created my @o2email address and applied my long standing @hotmail.co.uk address to the 9700 and they work fine - at the moment (we'll see about tomorrow!) to see if they fail as well.I have sent test mails today from the @O2 account and hotmail to each other and also to my main small business account from my BB. The @O2 and Hotmail emails arrive both on the device and (hotmail) on outlook and the main business account arrives on outlook BUT the main business account email does NOT arrive on the device.
I cannot seemingly send anything from my business addresses anywhere (from the device) with the only outgoing addresses that work being the @O2 and @hotmail accounts on the BB - unless I do a device wipe or delete the accounts and recreate.Emails sent from the BB from either @O2 or @hotmail arrive on the BB but not anything sent to the work accounts sent from @O2 or @hotmail from the BB - although the emails sent to the work addresses WILL appear on my outlook...
Speaking to O2 has been tough and they are blaming the server people who host my small business domain and such, although I think it is more than that though I could be wrong.My server people insist it isn't their end, saying they can see from the logs that RIM seems to stop checking for emails at times they detailed when the device stopped receiving emails from one day to the next.
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Feb 27, 2010
I'm trying to set up my personal email on the 9700, but it seems that i have only one option, Blackberry Enterprise Server option. Is that suppose to be that way? I don't seem to have the " I want to create or add an email address" option.
Im using a Bold 9700, v5.0.0.442(Platforms 5.1.0.121)
Carrier: M1(Singapore)
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Jun 11, 2012
Unable to configure the outlook in iphone 4s?
Info:
iPhone 4S, iOS 5.1.1
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Jul 26, 2011
I am not able to configure mail....earlier it was configured successfully but now itz asking to varify password....and when i do that itz showing the msg INVALID PASSWORD
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Jan 14, 2010
I wonder if anyone can help me with this problem please. I have recently purchased a BB-Bold 9700 and transferred my settings from my old Bold. I have to email addresses (both Gmail) registered which appear on my main screen. The push email works fine! However, whenever I send an email, I cannot see the sent mail in the individual email folders but only in the main messages folder which is very annoying and confusing. Here's what I have tried sofar:
1. I tried to go into options and mark "No" in the section indicated hide my sent messages.
2. I tried going into filter and ticking sent messages. They appear but once you press the back button they disappear again.
3. I tried going onto the BB website and I successfully downloaded the newest software update (5.0.0.4) but still it did not resolve the problem....
Do I need to wipe off the whole device? Can someone please help because I'm very confused and frustrated with this issue.....
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Oct 26, 2012
I cannot configure my email on my blackberry curve 8520. Even though I'm connected to internet on wifi, when I go to the e-mail configuration area, it tells me that, "even though the mobile web is activated, I'm noy in a wireless zone". I don`t understand, because i can do everything else: enter the app store, browse the web, etc. What shoul I do?
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Sep 8, 2011
As I received my BB, I started the email application. The BB proposed an update of this application and I accepted.As far as I remember, during the update process, I was proposed to replace the email app by a "setup_email..." app or a stuff like that.Now, I can't set up any email account because the terminal bugs when I try to open the email set up function.Then, the screen is blocked and I'm forced to shut down the terminal with the on/off button.I already tried to update the whole OS from 5 to 6.0.0.576 with BB Desktop Manager but the problem remains.For your information, and if it may help, I just see that the email setup application (6.11.0419.0755) is located after the games in the application list of the BB Desktop Manager.
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Mar 7, 2012
Configuring my email account on my blackberry touch 9800 that i just switched to using bb desktop manager. It keeps saying "Sorry unable to connect your session please login in" everytime i put in my password and login. My email already appears as an email account i just cant log in and thus cant receive emails on my fone.
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