BB Bold 9700 :: Unable To Reply To Emails With One My Email Accounts
Aug 24, 2010
For some reason I am unable to reply to emails with one my email accounts. To be more specific I can type in my response but when I hit the menu the send option is gone. The only choices I get are "save as draft" and "full menu".
I used the search but was not able to find a solution.
I am thinking this started to happen when I DL'ed v5.0.0.602. I tried practically everyone option available. I did the following in hopes for a fix:
- battery pull
- service books
- deleted the email account & re-added
I even did this combo: service books, deleted account, service books, added account & pulled battery.
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Nov 30, 2012
I've got a Bold 9780 and I am able to send and receive emails but when I try to reply to an email I can type new text in the reply but don't get a send button on the screen. I get; change application, save draft and full menu buttons. I'm not using enterprise - just regular. I took my phone to 2 Rogers location last night and they hadn't seen this issue before. I have up to date software on my phone and desktop?
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Apr 15, 2010
All of a sudden I am getting delivery status failures when trying to reply to work emails. The message in the email reads: Diagnostic -Code: smtp;550, Unable to add (email) because host is listed on RBL dnsbl.sorbs.net
This just started happening last week? I need to be able to respond and write emails to my boss and co-workers on a daily basis, especially when I am traveling.
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Jan 5, 2012
I recently received a replacement Bold 9700. I have restored my previous phone's info that was backed up before.
I can now receive email, but I cannot send / reply to emails. The only option I get is to "Save Draft".
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Jan 15, 2010
Got my 9700 today. Can't work this one out... I am on BIS. When I reply to an email, is there any way of setting so that the icon next to message in the inbox shows that I have replied to a message? i.e. a little arrow to show the message has been replied to. I am finding it difficult to see what I have replied to an what I have not...Also, is there no "sent" box as such?
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Feb 26, 2010
Just got my BB Bold 9700 and set up my email acoounts. I can receive emails no problem, but am unable to reply. It only lets me compose them then save to drafts.
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Jan 19, 2010
I have a new 9700 with BIS.I have two email accounts. The first one was set up without any issues whatsoever.The second one is being more difficult.Up until last week, it was an exchange account so I tried to set it up as OWA. No matter what I tried, the 9700 wouldn't set up the account.
I then switched that email account it to another host at the weekend (the same host who hosts the account which does work on the 9700). The change is complete, the mailbox is 100% up and running and all the DNS records have been updated.
BUT the 9700 still won't recognise the account. I just don't know what else to try. I have tried a battery pull and also re-sent the service books but it still won't recognise the account.
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Jun 14, 2010
I have a BB 9700 and its setup with an exchance email account, a gmail account and an ATT account for emails.
Currently, all 3 emails go to the main. Is there a way to stop this from happening as its far too many mails coming into 1 location.
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Jul 10, 2010
When using the Setup Wizard, and selecting Email Setup, I am only faced with the one option of using aan account on the Blackberry Enterprise Server.How do I set up an Internet Email account ( POP or IMAP) that is not BES?All google searches I have tried indicate that I should be faced with altermatve options.
Using BB Bold 9700
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Mar 16, 2010
Last week I bought a Bold 9700. I put in my SIM card and set up our 4 email accounts. All working fine. My husband has just gone aborad on business so has put his SIM card in it and is having problem downloading emails. I have bought another Bold 9700 for me so that we have one each now. Can I set up the device for the same 4 email accounts, so that we both have access to the accounts from our own device.
Also does he need to go through blackberry registration with his sim card so that he can access emails. As the device he is now using was originally set up with my sim inserted. He is abroad at the moment and is frantic that he may not be able to access his emails!! He is a bit of a technophobe, but from using the Bold 9700 with my sim card in he had no problem and found it very easy. Where have we gone wrong....
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May 2, 2010
I just downloaded the hero theme and it shows a mailbox for the email accounts.I pushed hide on one of the email accounts, and now it is showing a different icon than the "original" mailbox. How do I get it back to showing both mailboxes for my email accounts for the icons.
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Sep 2, 2011
I would like to read my email on the BB and i have already added my hotmail-account. That's working fine.Now i like to add another emailaccount from my own domain. Although i am 1000% sure i use the right account login details (its working on mail2web.com) i cant add these accounts. [code]...
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Sep 20, 2012
I got my BB Bold 9900 just after Christmas and had no problems in setting up my email accounts onto my device (hotmail & sky) however upon downloading the Olympics app it appears too of deleted these. I have gone to my setup and clicked on email accounts but its just not working. It clicks but doesnt act on the click (i can click like 20 times and nothing happens) and the screen remains the same like I havent clicked on anything. I can click on other options as BBM and it goes staright to my BBM chat so no problems with the button except for it doesnt act upon the email account.
I am with T Mobile who have been most unhelpful with this, I have done software updates and still this is not working
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Jan 5, 2012
When I go to Setup I am unable to access my email accounts. I had them in and working stellar until I upgraded to 6.0.
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Aug 17, 2011
I keep receiving the message when attempting to set up my AOL account that it somehow was registered to another account (it was not) and I need to transfer the data over to my number. I do that and it says accepted but nothing appears and it is not transferred. What can I do to get my AOL account registered?
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Aug 23, 2010
Can anyone please explain why i have a new 'mini orange envelope' icon with a 'thin swirly line round it' at the bottom of my folder on my 2 x hotmail accounts folders? They used to just be plain envelopes icons. Has something happened that I should be aware of or is something saved? What is this new icon alerting me to? or is this just a creative upgrade?(I auto-upgraded my BB Desktop Software to 6.0.0.40 recently, is this related?)I have always had a 'mini globe' icon at the bottom of my folder for my Gmail account. This has stayed the same. Does it perhaps represent a pop/hotmail account as opposed to a gmail-forwarded account?
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Feb 25, 2010
I just got the new bold 9700 and added my email account on it. For some reason my emails are going to my messages folder and not my deputy99@telus.net folder. I wouldn't mind this but I can't reply to any emails when they go to the messages folder for some reason.
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Jul 6, 2011
Today I got a new handset and after restoring all my backup and carrying out an enterprise activation on my work Lotus Notes email account I tried to reactivate my hotmail and gmail accounts on the phone.
When I tried (try) to set up these accounts the following happens:
1. I go to the E-mail settings icon on the device.
2. The following message is what I am shown on the screen:
"A new BlackBerry device has been detected. You must move your e-mails accounts to recieve e-mail on this device. To move an e-mail account, you will need to type the e-mail account password. At least one e-mail account must be moved to set up e-mail on this device." (This is the message displayed)
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Jul 13, 2011
I upgraded to the 6.0 OS software this morning. I am not sure what happened but I am receiving emails and unable to reply to them. I have gone to the settings tab and tried to add my email and the phone either freezes or goes back to the main setting page. I have tried wiping the phone, doing hard resets and nothing is working.
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Jun 26, 2010
My only option on the setup wizard menu is "i want to use a work email account with a blackberry enterprise server" which I don't think I'm able to set up. I presume I would need option 2, but it's not showing up and I'm unsure what to do now to set up my emails?Any help would be greatly appreciated!
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Jun 9, 2010
I use the Tour on the Verizon network. This morning I went to start a new email and usually I type the first letter and all contacts starting with a letter J for example will come up - - But nothing comes up! I checked my phonebook and all contacts are in there like normal, but my email won't pick any up. I can type the whole name of a person I want to email and it's not linking it to my contact list/phone book like normal.
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Jul 7, 2012
I just got a new blackberry bold 9900. When I try to reply to emails the device only gives me the option to save the email and I cannot send the email. If I compose a new email I am able to send it normally. Why is the device not giving me the option to send replies?This is a problem because most of my email traffic is replying to messages.
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Aug 16, 2010
I'm on my 2nd Torch - the 1st one had a defect when I tried to use the GPS feature that I subscribe to AT&T. When I did the even exchange, they were not able to transfer my info but luckily I backed up my old phone prior to going in.Now my problem is with my email accounts.No matter what ring tone/notification sound I pick - it doesn't notify me when I receive emails to my yahoo email account or my work email account.I've rebooted, deleted ALL apps...selected different ring tones but nothing.I receive the emails in my message list, but it never notifies me, which means I'll have to continuously check to see if I received work/personal emails throughout the day.And to top it off, I just discovered that I can't reply to my emails ANY emails from either account.I Menu click to 'Reply', but then when I menu click again to send, there is no 'Send' option. Only Save as Draft, etc.
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Oct 27, 2010
We recently moved a client of ours back in-house with an exchange server. There are about 5 users that use BlackBerry smartphones. All of the smartphones were configured and activated without issue and are working fine... except 1. This one particular phone cannot reply to messages (Gets the red "X"). It can however compose a new email and send without issue.I've tried deleting the Desktop CMIME service book and resending, to no avail Full wipe and reactivation, to no avail I used the sendastool to reconfigure send as permissions for this user and repeated the steps above, to no avail.I'm just puzzled at this point as to why this one phone cannot send reply emails (again, sending new is no issue!) Granted, i'm not on location and am not seeing exactly what the user is doing, but he has been using his blackberry for years and knows how to send email/reply, etc.
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May 12, 2010
My phone would always show all incoming emails, but now it shows both incoming and outgoing emails, including sent emails from my PC. What do I need to do to only have incoming emails show up in my phone's inbox?
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Apr 15, 2010
I just got a 9700 this past week and noticed something that is a little odd. I have two email accounts set up on my BB, one is gmail while the other is my university email.
My emails seem to be reconciling fine when I look in the address-specific folder (eg, go to blackberry main menu and then the mailboxes with the little globe at the bottom). However, if I open the Messages (one that has BBM stuff, both emails, etc) app, all my emails are still there! Is this normal?
Also, I don't seem to be receiving any emails from facebook on my BB. I get them if I open my email normally on my mac, but they're not being delivered to my BB. I do have the Facebook app installed... is this the cause? I get notifications fine for facebook, just not the emails.
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Jan 2, 2010
Earlier today, my BB started doing something weird. When I get a new email, I highlight it and press the trackball to open it, but it opens the previously received email instead. If I hit the back button (taking me back to the email list) and then hit the new email again, it still takes me to the previous email. The only way to open the new email is to scroll up to the date and then back to the email, which will then open the correct one.
Also, if the new email is highlighted and I delete it, it deletes the previous email instead.
I've tried a battery pull and it doesn't help. I'm on a TMO 9700 running OS .330.
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May 6, 2010
Is there a way to set my BB 9000 to delete the original text on emails automatically? It's really a hassle to go through the menu to delete the original text every single time...
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May 19, 2010
I just got my first blackberry 9700 2 days ago and I have some questions regarding to the push email. Actually, I have 3 email accounts and I only set up 1 email account on my blackberry.
The first problem is that :
1. The push email sometimes does not receive the email straight away, but when it does it receives 5-7 mails at once. I think push email on blackberry receives emails instantly when they arrive, doesn't it?
2. Is that a problem to use only 1 email for multiple accounts on blackberry? I mean my facebook account, MSN messenger, ebay, and other accounts. should I set my facebook account and MSN messenger to have an individual email each? So, in this case 1 email does not do a lot work on my blackberry.
3. As what it is provided on blackberry email setting. It can set different email accounts such as hotmail, yahoo, etc. I set a hotmail on my blackberry, but not @hotmail.com instead of hotmail.co.uk. Is that a problem?
and one last question is :
4. I tried to download some paid themes, but when I sent then link to my blackberry there was a link to download the theme. I just clicked on the link to download, but there was no button to download the theme. Is the country where I am at have not been supported the service? I think every country should be able to download the application. Actually I'm in Australia.
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Feb 23, 2010
When emailing, or more importantly replying to emails the signature is placed at the very bottom of the email string. The signature is not placed at the end of the body of the message. If this doesnt make sense to all of you let me go further - if you are sending a reply to someone, your signature will show as the last line or lines on the message instead of after your main text and before the original email.
This happened to me when I had a BB 8820 and now with the BB 9700 I am starting to notice it. What puzzles me is that it does not happen all of the time. Has anyone done any testing with different mail servers? Is RIM working on a resolution for this issue? I think that it is great that people have mentioned using auto text and so on but thats not a solution, that is a work around.
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May 29, 2010
Thursday I didn't get any emails from my external email accounts (Yahoo, Hotmail, Work) until 11:40PM Pacific then I got a whole days worth. Since then I haven't received anything.My phone works, text messaging works, the brower works, I can see the emails when I go to the websites on the PC or BB Browser. Facebook (no notifications though because they come through email) and Twitter apps work.I sent a test email from my BB from my yahoo account to my hotmail account and it did send.I have taken the battery out and restarted it. There arent any errors or anything I'm just not receiving the emails.
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