BB Curve 83xx :: Non Stop Reboot Cycle
Feb 16, 2010
I am not real sure about the exact os number I am using but I do know its 5.0 something. I cant get to about screen fast enough to let you know. But anyway it is in a reboot cycle and will not stop. This worked great for 3 or 4 months then all of a sudden when I woke up this morning it is in a constant reboot. I have tried the tutorial blog on how to recover but it is not working. Anyone have a recomendation for me. or point me to another option to fix this?
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Apr 14, 2010
I am an IT technician, and we use BES at my company. I have been handed a phone by one of my fellow employees exhibiting the dreaded reboot cycle problem. Yes, I know there are lots of other threads on this, but some are dead ends and some just rehash the same old thing. I'm not certain, but I think this may be different and deserve its own thread. I am working with a BlackBerry Curve 8310 stuck in the known reboot loop. Black screen for 5 seconds, white screen with hourglass for 5 seconds, black screen for 5 seconds, rinse/lather/repeat.
I have tried:
01) Using BBSAK to wipe the device (without Desktop Manager open or running).
02) Using JL_Cmder to wipe the device (without Desktop Manager open or running).
03) Installing the BlackBerry Java Developer Kit and running the wipe variable command on JavaLoader.exe (without Desktop Manager open or running).
04) Deleting vendor.xml and running loader.exe with and without the /nojvm variable from /Program Files/Common Files/etc (without Desktop Manager open or running).
05) Using BlackBerry Desktop Manager to load the newest OS (hey, why not).
06) Tried every combination possible of booting the phone without the battery and inserting it at just the right time, over and over and over again, while all of the processes above attempt to run (BBSAK, JL_Cmder, Loader.exe, etc).
07) Doing all of the above on a Windows XP Professional PC instead of my Windows 7 Ultimate x86 PC.
08) Doing all of the above on a different BlackBerry Curve 8310 without a reboot problem (it works every time; wipe the OS, install the newest one, no issues at all, I'm very familiar with the process).
09) Trying all of the above using a completely different battery.
10) Trying all of the above with the SIM card removed (there is no media card, so no issues there).
As far as all of the documented steps to resolve this known issue, I've tried them all in every which way using every combination I could possibly imagine or invent on the fly, and I've made absolutely, positively no progress whatsoever. The BlackBerry Curve 8310 continues its auto-reboot-5-seconds-into-loading process, and it prevents any of the utilities above to communicate with the phone long enough to establish a handshake before it reboots again. It doesn't seem to matter when I insert the battery at all. The farthest I get is using the loader.exe method (step 04 above). Once it gets to the device initialization step, however, and I insert the battery back in, the reboots simply continue. I am at a loss, and I've done everything that I know to do or that I've learned to do via research on multiple messageboards. Aside from sending teh phone out for repair, what steps are there to take that I have not yet taken to fix this myself? Note that there is no report of the phone being dropped, jarred, or physically mishandled in any way. Nonetheless, could it be that this is not software-related, but hardware-related? What am I missing?
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May 11, 2011
Recently I updated my BBM app, and my phone got stuck in a reboot cycle, I was able to solve that problem when I installed the Desktop Manager, and all was well. However, about a week after I fixed my phone, my regular text messaging started acting up. It first started where I would have one person's entire conversation copied in my main messages. Now it's just getting worse. For instance, I texted my mom, and on my main messaging screen under today, there's are about 15 copies of the same conversation. It does this with EVERY SINGLE CONVERSATION I HAVE. Then, it starts to not even show up in my main messaging, and the only way I can receive my texts are if I go through the notifications button. It's not that my texting doesn't work, it's just that all of this is EXTREMELY annoying, and difficult to deal with.
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Aug 19, 2010
about a week ago my bb was dropped into a cup of tea (which had sugar and milk in) and i quickly took out the battery and stuck it in a bowl of uncooked rice for a few days. It was working about 2 days ago, except the keyboard was sticky so I turned it off and got some isopropyl alcohol cleaner and followed some instructions on how to open it all up and clean it which i did. Before i cleaned it i turned it on and the loading screen came up, only it gets to about 5 or 10 percent then restarts itself which it then proceeds to do over and over. I have looked into this problem and it seems i need to reinstall the os?
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Feb 29, 2012
My phone is stuck in the reboot cycle, it reachs about 25% on the bar and starts the reboot all over again. I have pulled the battery, and tried to restart in the safe mode, neither option has worked.
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Feb 4, 2010
Ask for a password of blackberry? Can anyone tell me what my bb did and why?
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Dec 20, 2014
My Lumia 1520 (ATT Version) has had this reboot cycle problem for about a week now. It started a week ago when it was at 2%, died and when I tried to charge it, it started freezing and rebooting and freezing and rebooting. Originally I thought it was a power issue because it always had 2% when it restarted. I got it home to my Nokia original cord plugged into my surface pro charger and charged it and fiddled with it like turning it on airplane mode, deleting unread messages before it restarted, etc. But then recently its been doing it more and its been doing it while at 40%, 12%, etc. Even when its plugged in. It seems to get very hot every time I do this. During all of this, I have Xbox music songs I have pending download. I was going to let those finish over WiFi but it won't let me turn on WiFi. I'm wondering if the 53 pending downloads could be causing this issue but I'm not sure. I'm running the latest dev preview and cyan. I have a ton of apps and music and all that installed on my SD card.
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Feb 15, 2010
Have tried holding various keys in an attempt to access a BIOS screen or some such thing to no avail (why aren't cell phones more like computers?). As for how my phone got to this state...
-I wanted to add custom ring tones to my recently purchased Samsung Intensity but found that texting them to myself via vzwpix.com led to a significant decrease in quality and the costs would quickly add up as I attempted to fix the issue by editing the sound files in Audacity and texting newer versions to my phone
-To get around using vzwpix.com, I found a method of putting the files directly on the phone by installing the phones drivers to my computer using Samsung PC Studio 3 and moving them directly to the phone using Qualcomm Product Support Tools. The method is copy+pasted below for reference
-After a while I got the ring tone to how I wanted it and went to delete the experimentation files on the phone. I had done this in the past through the phone's interface without issue (though an attempted file rename had caused a quick freeze which was solved by removing and replacing the battery), but this time it froze when attempting to delete the final file
-The phone would not respond to any keypad presses including the power button, so I chose to restart the phone by removing and putting back in the battery
-The phone will no longer pass the "Verizon Wireless" screen and reboots after hanging on that screen for ~7 seconds
Pasted below is the complete method I used to transfer the files for reference. Other smarter methods may exist, but given the issue I had with vzwpix.com, my lack of a mircoSD card, and my desire to avoid media messaging charges I elected to go with this method. Credit goes to ch from the Mobiledia forums for figuring this out and typing this up. It works beautifully aside from the issue I have had. I suggest that anyone who chooses to use it remove sound files from the phone only through QPST and not through the phone's interface.
Software required:
1.Samsung PC Studio
2. QPST (Or other software to allow you to browse the phone's file system)
1. Install Samsung PC Studio (Will only be used to install drivers for the intensity)
2. Change USB Port Map to "Modem" on your phone
a. Go to Settings & Tools > Phone Info > and then press the # button.
b. Enter 000000 for the lock code.
c. Select option 2 "Port Map"
d. Select option 4 "USB"
e. Select option 4 "Modem"
3. Plug phone into usb port.
4. Go to device manager and install drivers for the unidentified devices
a. The drivers will be located in C:Program Files SamsungSamsung PC Studio 3
5. Start QPST EFS Explorer
6. Browse to brewmodmr on the phone
7. Delete MrInfo.db
8. Drag and drop your mp3 ringtone files into this directory
9. Restart the phone.
10. A new MrInfo.db file will be created. Copy it to your desktop.
11. Edit the file with notepad. You should see an entry for each sound file in the directory, followed by |0|0 or something like that. For the first file change the second 0 to a 2. For the next file change that same zero to a 3, and so on. I guess the second zero just needs to be a 2, 3, or 4.
12. Copy MrInfo.db back to the phone in same directory.
13. Reboot the phone and your mp3 will show up under the "My Ringtones" menu.
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Sep 10, 2011
It went blank after the "Rethink Possible" screen and the indicator light started flashing red. It did that for a bunch of minutes and then it rebooted again.
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Jul 2, 2010
My Storm2 running official Verizon .713 has suddenly gotten stuck in a boot cycle. It will reboot, get as far as the "BlackBerry" screen, maybe 2 or 3 % into the progress bar, then it will give the white background "freeze/crash" screen but it only flashes momentarily such that I cannot read the error it is giving, then reboots, starting the process all over again in a seemingly endless cycle. Is there any way I can fix this or do I need to wipe the phone and reinstall everything, losing all my data?
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Feb 17, 2010
I upgraded my bold 9000 to os 5.0.0 last night and it is now in constant reboot cycle. I let it do all it needed to do whilst connected to pc blah blah blah and it now it just reboots all the time. Gets past the loading bar and then goes to the vodafone screen, then screen turns black, red light comes on, over and over and over again. However, when I plug it in to either my mains charger or the pc, it will boot up OK. Any help would be appreciated as it will soon be going out the window!! Or back to the shop.
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Mar 28, 2012
So I preorder the RAZR and got it a day before the 11-11-11 launch. I had my phone setup and was about to go to bed and my device started a continuous reboot cycle that made the battery go dead by morning. I went to local store and the looked at it and said that they couldn't fix it will just give you a new one.I got a new RAZR and other that battery life issues which I am not happy about I can deal because I can have it charging in my office during the day. Well last night about 7 it started continuous reboot cycle this time I plugged it in and did a reset holding the power and the down volume. It been rebooting since last night I am not in my office with it plugged in.
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Apr 30, 2010
I have A Curve 8330 with Sprint and have A alarm that goes off at 430 and 1030 AM and PM. I have looked at the calendar and the alarm its self and can't find out why. I tried taking it to the Sprint store and they found nothing. It all seemed to start after RIM did A update.
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Aug 9, 2011
My phone is on this weird state now that it freezes and nothing happens, not even the little watch comes out and so I have to reboot it. But when I do, I have to use it non stop doing whatever for about 3 hours or so, not being able to leave it alone because if I do, even for a minute it will freeze all over again and the process will start over.But also, sometimes when I reboot it, it doesn't being to reboot. It just stays with the screen shut off and eventually the little red light would turn on and off but nothing else will happen. I left it in that state for about 10 hours and nothing.Right now it has been frozen for almost an hour, Ive had to reboot it about 25times today and I´m beginning to give up and getting scared for my phone.
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Feb 9, 2010
I have a curve 8330 and the voice activated dialing initializes on its own and loops in 3 second intervals until i do a battery pull. While the VAD is looping I am unable to make or recieve calls, it either disconnects me or mutes the phone and i am unable to unmute it. I removed the VAD all together using a program called MAXMEM, but the phone is still malfunctioning. now when i try to make an outgoing call it attempts to connect me for about 3 seconds then disconnects me. When trying to answer incoming calls it mutes the phone. I cant hear anything and the person calling me cant either. I went into settings and did a factory restore but it did not fix the problem. Is there any way to completely un-install the OS/software and re-install it? Im hoping that that will fix it. i have tried doing it via the BB website but was unable to.
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Sep 2, 2012
My wife's phone has just got stuck in a rebooting loop after an appworld upgrade.
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Feb 10, 2014
How to get the HTC one to stop sending old texts messages after a reboot? If my phone dies, is updated, or I need to turn it off, when I turn it back on it will send some really old texts and a lot of them. Also, Verizon claims it's an HTC problem and HTC said to call Verizon. I've tried everything from system restore to deleting entire threads. It's a bunch of crap that neither company has an answer by now.
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Jun 21, 2010
So upgrade her iPhone 3G to iOS4 however in the final reboot stage it will start the reboot process but then stop half way though and start all over again. I was wondering if anyone can help me fix this issue as I feel responsible to get it fixed ASAP.
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Jan 5, 2010
No Browser is running and I dont have any apps. I was on the phone for 15 min and my battery was half dead when I got off. Was never like that before. I've had this phone for almost 2 years. The same thing is happening with the rest of my families Blackberrys. Why is this?
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May 4, 2010
I was given a BB Curve 8310 to attempt a repair. When I attach the USB cable to the BB the system tray does not pop up with a notification that says "found new hardware" like it normally does when you plug a BB in. When the phone boots up it displays error msg " JVM Error 513". I attempted to looking into the device by using "cracmem" and "JL_Cmder" and no data is to be found and thus there is nothing to wipe. I suspect that the device has already been wiped thus the no data. I have pulled the battery from the phone and reinstalled; unplugged the usb cable during the BB boot process and nothing is happening. The DM application loader will not allow me to procede due to computer not recognizing the BB device thus it is not generating the "USB:UNKNOWN".
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Feb 2, 2010
I installed the BB desktop manager for Mac yesterday, and this morning connected to remove some apps, create some space, and install all the updates. In the process of this it mysteriously just stopped doing anything right after it said "database cannot be backed up" and shut off. Now it's flashing red twice, pausing for about 2 seconds, and repeating the flashing. I pulled the battery and sim even though I was sure that wouldn't do anything, plugged it back into my laptop, plugged it into the wall both with and without the battery, and nothing has changed. The desktop manager doesn't not recognize the device at all.
I'm using a Curve 8330. Is there anything I can do or am I screwed totally? Also, and I know this is a long shot, but what are the odds that I can restore the device and save the data that's on it?
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Apr 22, 2010
I've had my 8330 Curve with Verizon since November 2008. Very happy with it. I also happen to still be using OS 4.3.0.127 (202), which is what the unit came loaded with. I never bothered upgrading because I would always hear of people having issues or DM only backing up your contacts and not your apps, lower music volume, etc. I don't really need Docs To Go, but HTML e-mail would be nice and the biggest thing is trying to improve these BBM delays I constantly get when trying to send a message. I'm thinking an upgrade to the latest BBM might help change that.
Of course, in order to do that, I need to upgrade to 4.5. So I've decided to do it, but not before I ask for feedback here. I've scanned dozens of other threads here, all with varying opinions. It's been long enough. Is it wise to do this and, if so, what is the latest OS for VZW (is it .138)? What risks am I really running here? Need a reality check on this.
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Apr 18, 2010
I don't know if this is possible or not so I thought I would ask here, is it possible to alter the way the menu functions in the blackberry curve? in example, what I want to do is like when I send a sms text message and when I hit the trackball and the menu options come up, the send button is highlighted, and what I would like do is modify it so that the check spelling is highlighted first and then send button is right below it, is it possible to do this or is this an internal Blackberry Software modification?
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May 24, 2010
I have a Blackberry Curve 8320. Yesterday night, the "battery too low for radio use" sign appeared. I plugged it in for about an hour but the sign would not disappear so I did a battery pull. Radio turned back on, but now the phone will not charge. The lightning icon still shows up by the battery but it is stuck at 5%. Any suggestions?
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Jun 10, 2010
whereever the experts think is best. I want to sync my phone with yahoo so I will have my address book always updated. Because I had to wipe my phone last week and lost just about everything (had some address book on my KATANA to download what was there).I just now did a fresh back up of my device. (however I got a message that says : Error Backing up DataBase [profiles}6 of 8 entries retrieved.
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Sep 6, 2015
So I fell asleep with my phone when i woke up it was on the bootloader screen, I thought this was no big deal and just had it reboot as it boots up it goes directly back into the bootloader. Ive tried everything apart from factory reset.
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Aug 13, 2010
I think its fair to say not all is well in BB Land for many Storm users. 23 months ago the Storm "revolution" began. 11 months later the Storm 2 appeared. And, now, after only 9 months, AT&T has released the Torch. Within all that time countless Android devices have surfaced, the iPhone has held its own, and many other companies have tried to take a piece of the smartphone pie, as well. There's so much temptation out there. I, like many of you, have a sweet-tooth for tech, so when I see another device release with the hype, performance, praise & sales to back it up, I no doubt feel the envy. I remind myself that my Storm2 still functions well and gets me through the day. A new device may provide some fun for a bit, but ultimately, its not going to revolutionize my day by all that much. Now, here's when I do some math.
Storm1 release day $200 something
Accessories $100
T-Mobile contract Termination Fee $200
Verizon's monthly access in advance fee $60
I don't remember on what, but prob spent more that day...
Signed up for 2-year contract...
Approximate Monthly Bill $130 x 11 = $1430
11 months later
Storm 2 purchase w/accessories $377.66
Signed another 2-year contract.
Approximate Monthly Bill $130 x 10 = $1300
So, I figure Since I signed on with Verizon in October of '08 (21 months ago) I've spent about $3700 to carry the Storm 1 and 2. I think its fair to say, at this point, the Storm 2 is soon to be Obsolete. From all indications, a "refreshed" Storm 2 with enough memory to run OS6 is all I have to look forward to this year, and if I want that for the promo price I'll have to begin another 2-year contract. And how long will it take before the next Storm device is released? See, here's my problem. These companies come out with new phones all the time. Its not just once a year anymore when we see these dazzlers appear. The 2-year contract feels like a trap at this point.
Honestly, I don't mind spending the money on technology. Its one of my favorite things in life. But, at some point, I need to be real with myself and admit that I can't be happy with any phone for half the life of a contract. It would be wise for me to let a contract expire for once and see what the market is like. It would even make more sense for Blackberry to make a phone that doesn't get left behind after 9 months, yet RIM only houses their devices with enough specs to compare with outdated technology. How much does that turn you on? How much does the new Torch commercial turn you on? Its a vicious cycle.
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May 9, 2010
my battery died and now it just keeps showing the red led light then shutting off?
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Feb 10, 2010
Twice yesterday afternoon and once this am my 9700 power cycled / rebooted itself. This is a pain as I have berry buzz and have to reconfigure my profile as the settings are gone after a power cycle. Do I have a virus? I have Quickpull installed but not configured to automatically run. Do I need to install Quickpull? Any help would be appreciated.
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May 16, 2012
The issue I am facing is that my Bold will power up, load 2/3 of the way, then proceed to a white screen with a wiping status bar. It will then freeze around 54% (not always 54%, maybe 48%, sometimes up to 50%), reboot, and repeat.Blackberry is recognized in Loader and Desktop Manager however will fail to connect to JVM because it will repeat the wiping. It does load the software (only if I catch it with the red LED and screen off). I tried the latest desktop manager and the latest updates. I've pull the battery many many times for long periods of times.
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Jun 26, 2012
My 9810 has not worked since December; less than two weeks after I purchased it. The phone had a very hard tumble. Since that tumble I have the following issues:1.Phone crashes and goes into a reboothing cycle whenever Bluetooth is turned on. 2. Phone crashes when I attempt to switch from my old Blackberry to it3. The camera no longer works. Says something to the effect of not being able to open or locate viewfinder.I have been told I need a mainboard but I have not being able to locate one. I paid almost $500 for this phone. I could really use some help figuring out what could be the issue and locating replacement parts. I did not buy the phone from the network I use here in Jamaica so they are not willing to help. I am an avid BB fan but is not keen on buying another BB in light of the difficulties I have encountered trying to locate a board. Seems like there are no replacement parts available for this phone anywhere.
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