Motorola Photon 4G :: REBOOT When Making A Phone Call?
Oct 27, 2011
I have an issue with my Motorola photon 4g since I bought it (2 months old now). It may reboots when I am trying to make a phone call. It happens everyday randomly and it is getting worse. If one day I need to make an emergency, I may need to wait a few minutes for it to boot up (lol) before I can use it. I have used Palm treo phone for many year and never have any problem. I went to sprint service center and the sprint technician reset it but it still has the same problem. I will come back to Sprint again for service. FYI, I will update this post soon I have more info.
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Apr 13, 2012
I have been through the factory reset process with sprint customer support for the issue of phone losing contact with voicemail, missing calls and forwarding messages only after a manual reboot.
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Apr 12, 2012
I am listening to music, no matter which app, and if i get a call after I hang up my speaker phone turns on and plays the music as well as the headphones or speaker I have plugged in. I use Pandora, internal music player or power amp. The only way for it to stop is by restarting completely.
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Nov 21, 2011
I started getting a prompt --- a voice recording telling me if i wish to answer the call select "1" how do I stop this
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Aug 29, 2011
I have downloaded a mp3 ringtone file. I would like to move it so I can see it as a ringtone. Does anyone know how I can move it from download folder to area where the ringtones show up on the phone. I want to add it as a contact ringtone.
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Aug 26, 2011
I bought my Sprint Photon 4g the first day it was available at Sprint. I have brought it back and they exchanged it three times in less than 15 days. I always am pleged with the same problem. The phone more than occasionly reboots when I make a call. Also when I use the speaker option the sound is like a broken speaker. Some times when placing a call the call does not connect and the phone hangs and I have to reboot it manually. On all three phones I have had the exact same issue. I did the update tonight so I don't know it that will correct the problem.
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Feb 23, 2010
whenever i get a call or try making a call, my phone switches off by itself..i alreay tried few options: 1.i have already reset the factory settings 2.removed the battery and kept it aside and 15 mins later switched on the phone.. 3.tried puttin another battery of another nokia 5530.. Can some1 pls help me out quickly..
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Aug 4, 2011
I am planning on purchasing a Photon this weekend. I was wondering is the loss audio with phone calls happening to everyone or is it just a select few people having the problem. Also the random reboot is this happening to everyone or just a few phones?
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Aug 4, 2010
First off im really impressed with the things you can now do with jail breaking the iphone..i never did it to my 3g just cause of all the crashes people were having but i finally said wow this is too easy thru jailbreakme.com so i took the plung on my IP4
seems im having some issues though:
lockinfo:
can get the weather to show--says zero degrees and im in florida tried a wipe and reload...nothing...
iRealSMS:
for some reason this app is making my phone go into safe mode when i reboot.ive done a reload and a remove...when i remove i no longer get this error.tried using bitesms but a couple of text i never saw cause they were under the app itself.mywi has worked great ! tethering my ipad and my macbook pro...no problems here...like i said i love that you can now do all these things...
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Oct 3, 2011
My Photon has been pretty much flawless, but it has needed reboots twice and both times after disconnecting from the Car Dock.
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Sep 6, 2011
I've had my Photon for two weeks now and love it, but I've noticed it tend to randomly reboot itself after being removed from a car charger. Now the phone boots until it gets into the android operating system, then resets itself. This makes me VERY nervous for two reasons. I don't want to be stuk with a hone that reboots constantly, and more importantly, I sell them and don't want to have to tell everyone I've sold to that I've made a mistake. Is there a fix for this other than a hard reset?
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Sep 6, 2011
their battery full to only discover the battery is near dead moments later... "The attery is not really dead but rather the phone is just not recognizing it", etc.., etc...,...The hardware problem that I believe is the root cause of all or most of these issues is the battery connection to the phone... People have taken their phones back for another one only to have the same issues with the new one... They have factory reset them, deleted apps, downloaded the update thinking it would fix these issues... I bought my phone 09/03/11 and within an hour of purchase it random rebooted and later that evening completely shutdown requiring a battery pull to reboot... The next day it shutdown 3 times requiring a battery pull... Usually when I just sat the phone down face up.. I believe the battery is separating enough from the contacts when in certain positions to cause these disorders... My phone never did this while recharging because it had a steady power source... That along with those who were experiencing full charge to low charge moments later led me to this conclusion... Happy to report I have for my phone at least eliminated the problem.\
THE FIX: Simply snap in your battery with the phone face down making sure its snug... Simply apply a strip of electrical tape next to the kick stand where the contacts are located... The tape should extend about a 1/4 inch either side of the battery... This secures the battery from moving in the contact area... The Micro SD a Sim card slots are at the other end of the battery and are still accessible... This back cover is not really effected and in fact it only makes it more snug... This fix has completely eliminated reboot & shutdown problems on my phone... Until Motorola factory fixes this issue, this is the best next thing... My EVO had tape all over under the hood and if you do it right it looks factory
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Oct 4, 2011
Suddenly started having an issue, wonder if anyone else has seen it. Periodically, I'll be unable to enter text into an SMS. The keyboard will pop up, but nothing I type actually registers. The only way I've found to resolve the issue is to reboot, which only lasts a few hours.
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Jan 23, 2012
Ever since I have had this phone (Since the first day it was available) I have never really had a great experience with the GPS on this phone. The problem is very random, basically at some point I will try to use a app that uses a GPS location like Gas Buddy and it will report a location from hours or days previous. Most of the time I can turn off the GPS and turn it on and it will work. But some times I need to reboot the phone. In addition to the that problem if I am using Google navigation, Telnav or Waze it will make a look and start navigating then states it lost GPS and it never gets it back. At that point I have to reboot the phone as nothing else will work to resolve the problem.
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Oct 14, 2011
I was on Verizon with a Droid 2 when you did the 2.3.3 test a couple of weeks ago. On 10/9/2011 I moved to Sprint and bought a Photon 4G. I just updated my HEX MEID in this forum profile. My phone did the initial reboot but came back with Update Failed.Update Motorola Software says. An Update is currently being downloaded. You will be notified when the download is complete. There is no indication anything is happening. It's been this way for close to an hour now.
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Oct 26, 2011
use the photon on a non-sprint network eg. in another country.......if yes.....do you experience the Sleep of Death and Random Reboot problems.....??becaose as far as i have read the threads i think the problems are seen while connected to sprint's network or while returning to sprint's network after roaming i.e. while switching networks.......
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Aug 16, 2011
So I picked up 2 Photons yesterday from RadioShack. Overall, I am very impressed with the phone, however my wife's is randomly rebooting, and will not turn back on without disconnecting the battery or plugging back into the wall. I have seen a few reports of this online and was just wondering if there is a fix or if I should take it in for a trade? Kind of worried if mine will start doing this also. No SD card installed, no taskmanager, not rooted, etc
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Sep 29, 2014
Picked up my Moto X on launch day at Verizon, and every time I make a call, I notice the 4g signal at the top go down to 1x. Kind of new to smartphones, so just wondering what's going on. My wife upgraded to an HTC One M8 last month and her 4g remained stable during her calls. Pic is below ......
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Jul 17, 2015
My lg g3 phone goes blank when making or receiving a call and I'm not even able to hang up unless the caller does.
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Aug 19, 2011
Is this right or am I just missing this essential information? Where is the call duration - I see everything else?
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Jul 6, 2015
The screen turns off when making a phone call. it wasn't doing that before and i have not changed anything. I did what you suggested (turning off the auto adjust screen tone), but that made no difference and still doing that.
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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May 30, 2010
When i made a call or received a call my phone shut down by itself .any solution for this problem?
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Oct 22, 2015
My Xperia z3 is currently saying "turn your phone off flight mode" before making a call, I don't have a network signal. The wifi is still working (that's how I'm writing this) so the phone isn't actually on flight mode. I've tried rebooting and resetting, turning flight mode on and off loads of times, and nothing.
This has started happening when the phone is switched off, last week it died during the night and this happened, and it just randomly came back on the next night. I switched it off this morning and I've not been able to get it on since.
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Nov 8, 2015
Both mine and my wife's 6p's are not able to access the internet while a call is in progress. My phone is unlocked & rooted, however my wife's is complete stock so I know that can't be the issue. I've also tried disabling the "enhanced" calling with LTE under cellular networks on both devices and this doesn't fix the issue, either.
After going into my Verizon online and adding the Advanced calling 1.0 feature to my line, then rebooting my phone, and waiting a few minutes, things automatically started working.
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May 29, 2012
I am a new user to iphone....is there any way to turn off sounds of keypad when making a manual phone call of someone not in address book?
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Sep 21, 2014
I've purchased a new xperia Z2 phone and every thing was going great, but sometimes after i make a phone call the touch screen starts not to respond until i restart the phone.
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Oct 1, 2011
My wife's D3 locks immediately after starting a call. She has to hit the power/sleep button to wake it up to end the call. Anyone know how to stop this? She says she has not changed any settings and my D3 has never done this. Don't see any new apps installed and the phone has been rebooted.
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Aug 12, 2012
When you make a call sometimes it just plays your ringtone? I have had this issue on and off since I bought my Atrix 2 in February but it seems to be getting worse. When I click on the person I want to call it brings it up like it is going to call them but instead of ringing them it just plays the ringtone. It even plays the special ringtone if I have assigned the person one on my phone but it never actually calls them. The only way I can make calls again once it starts is to power off the phone and power it back on.
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Feb 10, 2015
When making a phone call on the droid turbo, if you are calling a number not in your contacts, it always prompts you to "add to contacts". is there a way not have that prompt you?
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May 9, 2011
When making a call with my Defy, when i tap the send button a redish LED light flashes at the top left of the front screen.
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