Motorola Photon 4G :: Random Key Selections?
Nov 8, 2011
I am having a problem with the phone randomly generating key selections. When I unlock the phone, the phone wil start vibrating at apparently randm intervals as if one of the 4 key selections on the bottom of the phone has been selected. When I am in an app, or trying to use the settings, etc. these selections block the use of the phone and in effect lock/freeze the phone. I have the following apps downloaded:The google maps (Sprint pre-installed link)The Sprint Football App (Sprint pre-installed link)Solitaire - from the android free apos market.USBank app from a USBank provided link.he problem manifested itself prior to the installation of the USBank App. When I am running the solitaire app, the search key, which is set to turn the next card is selected as is the return/back key. I can watch the cards change in response to the vibration activity. Also, when I am on a screen where the Search key is enabled as a search key, the search screen will randomly come up. While these keys are being selected, the phone essentially freezes. The reception of a call seems to break through this and it proceeds normally.
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Sep 6, 2011
their battery full to only discover the battery is near dead moments later... "The attery is not really dead but rather the phone is just not recognizing it", etc.., etc...,...The hardware problem that I believe is the root cause of all or most of these issues is the battery connection to the phone... People have taken their phones back for another one only to have the same issues with the new one... They have factory reset them, deleted apps, downloaded the update thinking it would fix these issues... I bought my phone 09/03/11 and within an hour of purchase it random rebooted and later that evening completely shutdown requiring a battery pull to reboot... The next day it shutdown 3 times requiring a battery pull... Usually when I just sat the phone down face up.. I believe the battery is separating enough from the contacts when in certain positions to cause these disorders... My phone never did this while recharging because it had a steady power source... That along with those who were experiencing full charge to low charge moments later led me to this conclusion... Happy to report I have for my phone at least eliminated the problem.\
THE FIX: Simply snap in your battery with the phone face down making sure its snug... Simply apply a strip of electrical tape next to the kick stand where the contacts are located... The tape should extend about a 1/4 inch either side of the battery... This secures the battery from moving in the contact area... The Micro SD a Sim card slots are at the other end of the battery and are still accessible... This back cover is not really effected and in fact it only makes it more snug... This fix has completely eliminated reboot & shutdown problems on my phone... Until Motorola factory fixes this issue, this is the best next thing... My EVO had tape all over under the hood and if you do it right it looks factory
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Oct 26, 2011
use the photon on a non-sprint network eg. in another country.......if yes.....do you experience the Sleep of Death and Random Reboot problems.....??becaose as far as i have read the threads i think the problems are seen while connected to sprint's network or while returning to sprint's network after roaming i.e. while switching networks.......
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Aug 16, 2011
So I picked up 2 Photons yesterday from RadioShack. Overall, I am very impressed with the phone, however my wife's is randomly rebooting, and will not turn back on without disconnecting the battery or plugging back into the wall. I have seen a few reports of this online and was just wondering if there is a fix or if I should take it in for a trade? Kind of worried if mine will start doing this also. No SD card installed, no taskmanager, not rooted, etc
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Jun 14, 2011
Just bought a new Razor V3 (black) to replace my 5 year old razor v3 (silver). I use T-Mobile. I have replaced my other Razors a couple of times with no problem.
ISSUE: Internal tools and apps are different from any other I have used while other standard selections are missing or hidden. When I open the phone and press the center of navigation key, I get a main menu list of tools, settings, connections, etc. but not the typical 9 icons (only a list instead).
Also, when I select some of the menu items, the selection of options are very limited, for example, "Settings", only provides 3 selections:
1. Connection (for bluetooth)
2. Call Divert ?
3. Java Settings (I have never seen this before)
The Java Settings are very limited in additional selections.
Problem:
1. I cannot find the settings change and set up the basic functionality of this phone. I cannot access the setting to allow the phone to answer upon openning. I cannot access messages (specifically cannot open text messages), cannot select network, etc., etc.
are there screens that are being hidden that I can reverse? or is there a way to change the internal software to a standard configuration?
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Jun 20, 2012
I just got this phone yesterday (6/19) and there is one thing that I cannot figure out. When in sound setting there are check marks next to audible touch tones when using dial pad, audible selection when making screen selections, and screen lock sounds, but I don't get any sounds. Sounds work great for everything else. Volume is up.
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Jan 24, 2012
using Photon 4G with Airtel prepaid sim with system version 45.3.6.MB855.Sprint.en, Whenever I run short codes (USSD codes) like *123# to check my prepaid GSM balance or interact with service provider by *121# it takes long time showing USSD code running.. and after few mins either shows MMI successfully complete or MMI failed but doesnt actually show the text which is shown in my other GSM phones; to query balance or activate some service. Tried forums but no concrete solution.
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Aug 11, 2011
Any use the Motorola Date and Time Widget? Mine seems to hang at night (seemingly about 20min after I plug it in for charging) and stays on yesterdays date and time until somehow it corrects itself the next day. There is no way to "activate it" or make it correct itself. All other clocks and calendars are correct.
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Jan 23, 2012
I have a Sprint Motorola Photon 4G and I am using it in Brazil with a Claro SIM Card. The phone reboots itself sometimes when I try to make or receive a phone call (2 or 3 times a day). I know this is happening to other Photon owners and I already tried the factory reset twice. My build # is 4.5.1A-1_SUN-198_6. Does anyone know a fix for that?
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Oct 12, 2011
i bought a photon at best buy today, carried it around for a while, installed the netflix app, brought it home, plugged it in, and after i tell it to install the system update, it downloads, i click install, and it shuts down immediately, starts itself back up, and then as soon as everything comes back up, i get a message that says update has failed. this has happened 3 times now, downloaded on wi-fi
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Sep 19, 2011
That's basically it. I don't want to keep getting e-mail (at my gmail account) that I have no events on a given day. How do I stop the Photon calender app from doing this?
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Jan 9, 2012
I have a major issue with my corporate exchange calendar. If I accept an invitation to a meeting, the phone makes me the organizer of the meeting. This syncs back to my corporate calendar. This is obviously completely wrong. If I delete the meeting on my phone, or on my computer, it sends out a message to everyone that was on the meeting saying that it was cancelled. If I need to adjust the meeting only on my calendar, it sends out an update to everyone. It has caused a lot of confusion for me and my work colleagues.
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Oct 28, 2011
Has anyone seen / experienced this? When I have my photon in the car dock and using the GPS, I am unable to receive incoming calls. My girlfriend has called me for the past three days and she says my phone rings and rings and goes to voicemail. I have Sprint Service. I am not using TeleNav or any other navagation, I am just using the GPS mode and Bluetooth is also running. I dont have any other issues with not receiving incoming calls unless its in the dock.
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Aug 14, 2011
I noticed that whenever I am making/receiving calls, the screen flashes every few seconds. I wonder why it is doing that. I have never seen this on any other phone before. At first I thought it was related only to the silent call issue that the screen flashes every few seconds but even when I am able to make a regular call it still does this.
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Aug 19, 2011
I have just moved from a windows phone and got this photon phone. I listen to music from the web, like 181.fm/mobile. These stations require a windows media player to work. The windows media player is not on my photon phone or in the android market place.
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Aug 19, 2011
If I have 5 or more all-day events on one day, the calendar doesn't display the text of the events, which also makes the lines very skinny and difficult to select.
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Jul 3, 2012
I have a Photon that is at best qurky. I did a full factory reset about a month ago. the last couple of days the phone has been freezing with the alarm. the alarm will go off and I might get one or two snoozes out of it then the display freezes and is unresponsive. O can push the power button to get the power off menu but the screen will not respond to allow a power off, I must remove the battery to reset the phone.and as anyone who has a Photon knows how much fun putting the back on is. Any ideas.again this is a pretty fresh reboot and I do not have near as many apps running as before the reboot
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Oct 7, 2011
Will we ever see an unlocked bootloader for the Photon 4g?
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Oct 16, 2011
So now I still cannot use MMS or carrier internet and the latest software update will not run, it can be downloaded but after running it 12 times it indicates update was unsuccessful. Is there anyway of reflashing the whole phone to start from scratch.
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Sep 16, 2011
Anyone used or using Drive First?I installed it, was using it, but just too much for me, I already use a car dock, motospeak and bluetooth.(Yes, trying to be safe).It just does not intrgrate well with Google Voice.Anyway, it seemed to install an app when I signed up for it, the app is called Smart Device Manager.After cancelling Drive First it continues to lock my screen when the car moves.I figured out which app is is, but the only available option is "uninstall updates" and it keeps wanting to re-update the app after I uninstalled updates. I have uninstalled updates and reinstalled a few times, but it seems that app is dug in there, and won't leave.Because Sprint customer service has NO CLUE (after 4 reps) how the app works, or how to get rid of it?
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Apr 11, 2011
My phone is constantly putting o's into every word, and often just straight up barely types. It also is continuously calling numbers even after I've deleted them from my phone.
I called Bell and they had me wipe my phone and that didn't do anything, so I upgraded the software which also did nothing.
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Aug 4, 2011
So I'm on my third Atrix. First was within 30 day window with occasional random reboot, it was exchanged. The second was perfect up until the new OTA where I had issues with 4.5.91 installing and it was replaced with an upgraded Atrix with 4.5.91 already installed.he current one is rebooting twice daily and it's getting a little old. My question is where to I go from here? I have to be able to be contacted 24/7 for work, and got my peepee stepped on last time. So I cannot wait for an exchange.Can I reinstall 4.5.91 somehow and start from scratch? I've tried the factory reset and every combination of installing and uninstalling various apps I have. Even went a few days with not restoring any apps! I'm really thinking this may be software related, but could be wrong!
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Sep 13, 2011
Over the past week, I have gotten the following:
Sunday...2 random reboots
Monday..4
Tuessay 4
Today..6...6 random reboots out of no where.I bought device when it first came out and battery life has been issue..but recently, just this week, with ZERO additional apps downloaded, its rebooted on me as listed.
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Feb 9, 2012
It appears yet another Motorola phone is suffering from random rebooting. Has anyone else had trouble with this? I notice it more when there is low/no network coverage (Thanks Sprint). It happened to me three times yesterday alone. I was in Wilmington, NC. There is very little Sprint 3G coverage out there. My battery was near full,
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Apr 15, 2012
I am having problems with random and frequent disconnects with the Atrix 4G when on Bluetooth while connected in a car. Initially my setup was using a Motorola Roadster and while playing audio I would randomly not get sound, then shortly after I would get the message that the phone was no longer connected to the Roadster.Usually it would eventually reconnect, sometimes almost immediately after. This would happen sometimes as often as every few minutes, while other times it could play a half hour or more before encountering the problem.
Initially I was unsure whether it was the Atrix itself or the Roadster, but after having recently purchased a Ford F-150 with SYNC bluetooth connect, I am encountering the exact same behavior with random disconnects. Unfortunately with the Ford SYNC, I never get it to automatically reconnect, and I must go into the phone, turn bluetooth off and back on, then manually reconnect from the phone.Most of the time I have the Atrix connected through the Motorola Car Dock, but I think the same behavior has occurred out of the dock.I have never noticed this same behavior with other bluetooth devices I have - Jawbone Icon, Monster iClarity speaker. I don't know if I have enough data to tell definitively or not, but I think I have only observed this when the auto was in motion.
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Jun 17, 2011
Moto Droid Ver 2.2.2. Starting yesterday, I am getting frequent, ramndom re-boots. I say random because they occur if it is the dock, on a table, idle or not idle, middle of a call, etc. I have not down loaded anything from the market in at least a week. It has never done this in the 18 months I have had it.
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May 18, 2011
This was mentioned in other posts but I can't find it anymore but since the upgrade to 3.1 I am getting random long press pop ups. I initially thought it was better after changing the long press from short to long but it really doesn't seem to have any direct affect on the random ones that are occuring.
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Sep 9, 2011
The only issue I have had on my Droid 3, to this point, as been the terrible battery I have experienced, even having bought an extended battery. It's good to hear that there will hopefully be a fix for this soon.
I am wondering if anyone else has been having their Droid 3 reboot randomly for no reason at all? I have never had this issue, but for the last 3 days, it's been happening over and over. It happened 3 times yesterday, 2 the day before, and now the second time today.
I don't know if this was even an issue for anyone since this device has apparently had more issues than most, and I've been spared from the majority of them.
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Aug 31, 2012
I happened twice for me so it is not very common situation but in result I am loosing my data. Basically when ending my workout it is converted to multisport by adding empty workout. My original is called Part 1 and new one is called Part 2. Upload fails and website claims that my workouts have no data. I can still see them in recent workouts but I am not sure is it is just a summary or data is still there. Is there any way to fix this workouts (e.g. removing empty one?).
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Oct 7, 2011
Phone has recently started acting very weird. Auto dialing numbers in recently called list seemingly at random, at the same time the earpice sp[eaker isn't working and the speakerphone button won't work. If you press End, it just dial again. Sometimes it won't even poser off and the only way yo stop it is remove the battery. Hardware version is 1813, software version is CHARL1_01.30.19P, warranty date is 6-29-2011 (of course, just out of warranty). What the heck is going own? Is the software corrupted? Since it says the software is at the current level, it won't auto-update.
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Feb 23, 2012
prior to the recent ota i had experienced many random reboots, usually when watching Internet video or listening to music while reading news app. i thought ota was supposed to fix some problems with reboots when phone was overloaded but since ota i am still experiencing some random reboots and warm battery under the same conditions as previosusly.
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