BB Bold 9700 :: Service Books Can Not Be Delivered / Carrier Says Device Broken
Mar 7, 2010
I have a strange problem since yesterday. Out of the blue my 9700 (5.0.0.442, free device, Vodafone Germany) can no longer connect to the Internet. The connection to the BIS, however, is still there. It lacks only the right service books. Vodafone said that I should do a software update -> so I installed 5.0.0.536. But the problem persists. The Vodafone-BlackBerry support is then determined that posting the service books hang in a "queue" and can not be delivered. They created a new BIS account for testing, even there the problem exists.My carrier says I have to replace the 9700. But I don't think, that this is a hardware problem.
Sounds more like a software problem to me, because some service books still arrive:
Wi-Fi TCP / IP Browser
Wi-Fi TCP / IP Transport
Save Self VPL
D2 WAP 2.0
Wap Push Config
Vodafone DE MMS transport
Provisioning
Akkupulls, resending service books, wiping and new firmware install brought no improvement. I just despair.
Every data connection with no BIS requirement works. (e.g. weather apps)
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Jan 6, 2010
I usually do a battery pull every 3 or 4 days. I always send my service books by way of my laptop from the T-Mobile website. When I am not at my desk and want to send servicebooks what is the easiest way of doing this on the handheld? (9700)
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Jul 26, 2011
After 6 months of normal activities, my Blackberry stopped received emails on my BIS accounts, however i can still send email. I have read several forums and contacted my operator and done the following:try to register again, deleyed the service books and asked for new ones (i couldnt receive the service books)reinstalled the O/S after wiping and resetting factory settings using javaloaderstill cant receive the service books, however my fone register, what else can i do ?
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May 3, 2012
since a few days I have a strange iMessage problem. When I write an iMessage to someone from my iPhone it shows up as not delivered after a few seconds, but the message does arrive at the recipient. If I look on my iPad the same message looks ok, it shows the delivered/read status perfectly normal. When I switch devices, the problem exists the other way around. I get the not delivered status on my iPad but the same message shows up OK on my iPhone. The problem exists on different WiFis and on the 3G network.I already tried to "reactive" the iMessage service on my iPhone but to no avail.
Info:
iPhone 4S, iOS 5.1
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Jan 4, 2012
I consider myself an advanced technical user. Got a bit of an issue here which even my Carrier is stumped - they're currently suggesting replacing my handset which may resolve the issue but seems a bit extremem to me.Basically, the device was functioning fine up until yesterday when I received a Service Update which I duly carried out (read, delete text, reboot). After that, internet browsing ability ceased. Email however continues albeit much much slower.If I connect on wifi however, I am able to browse although images in aps like Facebook won't load - very strange.I spoke a couple of times with Tech. Support and we've tried resending Service Books, re-registering the Host Routing Table and full reboots. None of that worked.
My hunch is and given the inconsistent nature of of the issue is that the problem lies in the Service Books or HRT somewhere.
Details:
Carrier: Orange UKService: BISDevice: Bold 9900
OS: 7.0 Bundle 2406
HRT GW: <Personal Content Removed>
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May 29, 2010
Just upgraded to .656 and now I don't get confirmation of text messages being delivered. I've set and saved the settings to ON, but its flicking back to OFF.Is anyone else having this issue? I'm going to roll back to my previous OS as it worked fine on there..
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Mar 13, 2010
I have a problem just have been noticed recently, that within group chat my comment did not get any response from other members. It was then after asking some members about this matter I've just known that any comment I wrote never appeared on their BBs, so nobody ever read any message from me. It happened within Group Chat only. It is completely okay with inter personal chat.
In trying to overcome this problem I have upgraded the OS from the original 330 to 442 and then to 536 without result. Perhaps to change any setting related to this matter?
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Mar 13, 2010
I have a problem just have been noticed recently, that within group chat my comment did not get any response from other members. It was then after asking some members about this matter I've just known that any comment I wrote never appeared on their BBs, so nobody ever read any message from me.It happened within Group Chat only. It is completely okay with inter personal chat.
In trying to overcome this problem I have upgraded the OS from the original 330 to 442 and then to 536 without result.Can someone advise me what to do? Perhaps to change any setting related to this matter?
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Aug 31, 2010
When I send/recieve an email there is no small check-mark next to the messages with a small "R" for read or "D" for delievered.How do i change this?When i Had my 8900 it had the check mark,is this something that is only on the 9700?
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Aug 11, 2011
I have tried to down load an app from bb appeared and this message appears on bold 9780 "The Item is not available for your Device Model, Device OS, Carrier and Country combination"
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May 18, 2010
I have a phone that is locked for AT&T carrier, and I want to unlock it to be used in an Indian carrier. Will upgrading the OS of device using OS from an Indian Carrier do the trick? Or I have to get unlocking codes from AT&T or some other media to unlock the phone?
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Mar 27, 2011
i have a Blackberry Curve 8900. I'm on a network in Ireland called Meteor but my phone is an unlocked Orange UK phone. Last week Meteor starting supporting Blackberrys but i have no service books on my phone for Internet or MMS. I can't log into Meteor or Orange BIS website to get the service books and i don't have E-mail Setup on the handset to get them that way either. I have rang Meteor and Orange and neither seem to know how to get my Internet and MMS up and running. I don't think that it has anything to do with Orange anyway seeing as the phone is unlocked and I've been using it on the Meteor network for the past year just without certain functions. I've tried a battery pull and I've tried the Register Now function through the Host Routing Table option. Nothing seems to work and it's really starting to bother me.
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May 2, 2010
i'm in france, i own a 8900 and i'm going to change for a 9700. I renew my contract and get the cell with my points, the only problem is i'm with orange and the phone is like that with Orange on the bottom. they just ruined everything... when i look t-mobile in US it's so much better than this orange logo... Is there a way to remove it ? to hide it ?
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Jan 19, 2011
I am having a blackberry bold 9700 carrier locked phone. It came with OS 5, now i want to upgrade the OS to V6. My question is will it allow me to upgrade the OS to V6?. I have seen OS6 from the same carrier on blackberry software download section which i prefer to use. If it allows, should i delete vendor.xml file?
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Dec 22, 2011
how do i send service books to my phone as i can not log into enterprise activation?
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Jan 11, 2010
For my 9700 the carrier (China Mobile) shows up as @QhtY(triagle)(three horizontal lines).Anyone have any ideas? The SIM cards of other carriers show up perfectly fine. Reboots and battery pulls don't do anything. I've ungraded multiple OS's as well and the problem still persists.
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Aug 26, 2010
"Confirmed: there aren't any rim internal beta builds of os 6 for 9100 or 9700 yet. Thus carrier testing hasn't started. Just a heads up."Just posted on B Bleaks.I would have thought testing would have begun by now.
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Apr 25, 2010
I have an unlocked T-Mobile 9700 that I'm using on Cincinnati Bell Wireless.At certain points I still see T-Mobile screens or software displays - when I first open up the browser, when the phone first reboots, etc.It happens quickly and doesn't really bother me, I was just curious if certain software stuff like that was permanently set into the phone's OS even though it is unlocked and working well on another carrier..(I upgraded to .593 yesterday.)
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Feb 18, 2010
I've benn triyng to connect with my bold 9700 (ATT carrier) using the bb desktop manager but there's no "IP Modem" icon for it. I'm using version 5.0.1.28 Nov 11 2009.
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Jul 18, 2012
I've tried just about every trick in the book to get my BB to use the internet and BBM.
o2 say that all settings on the phone and their internal networks are correct. I send off to register the device, I never recieve a message back from BIS
I've been trying to get this sorted for 7 days now and I am so close to throwing the thing in the bin. Are there any RIM/Blackberry employees on this board that can take a look at it or tell me why the service book message just isn't being sent?
FWIW I bought this phone off a friend, on the same network and PAYG and everything worked fine with their sim, I put mine in and it just won't work, no matter what.
I've wiped, reset, downgraded OS, upgraded OS, gone over all settings, talked to o2 online, by phone, in store god knows how many times, and all i get is "register the device" IT DOES NOT WORK!
EDIT: I have an active blackberry bolt-on/data plan with o2
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Oct 13, 2011
how i send the service books from my handset?
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Feb 8, 2010
I migrated to a different carrier. I setup a new blackberry email address on it. When I used BB Desktop Manager restore to bring my data onto the 9700, it brought my old email address along with it. The new carrier has no clue on how to erase it. I have to be careful now to make sure I am choosing new carrier when sending out emails otherwise they won't send. How do I delete the old carrier email address? From the handset or from Desktop Manager?
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Jan 31, 2010
Does my email have to be set up on my bb inorder to send service books,using the email setup method.
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Feb 25, 2010
So, is anyone running the Hybrid OS 5.0 on their 8330 on the Verizon Wireless?I read where someone suggested the Verizon's Service Books don't support the OS and possibly the GPS would not work.
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Feb 24, 2010
Everything seems to be working on my bb storm 9530. i have att plan.i cant send or recieve picture messages. i think either the service books are messed up or somethign else is wrong. i get no mms record found. i been reading and cant find a solution. if anyone knows an easy fix i can do from the handheld, great, but i dont want to do somethign dramatic like reinstall the os etc.
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Jun 21, 2010
The 3rd Bold (My first 9700) also had a build quality issue. There was light leaks all around the phone. I returned this device and asked for a Bold 9000. The 4th Bold (9000) went okay. The keys clicked to loud (like something was wrong with the plastic. The speaker on it went out and I was sent to a warranty area. They exchanged it for another Bold 9000.
The 5th Bold (9000) was okay. The camera did not take clear pictures (Blurry) and the back would not stay on. It felt weird to type on. I called AT&T mulitiple times asking for another device. They finally gave in and I was given another Bold 9700. The 6th Bold (9700) was okay. The camera would not focus correctly and the quality was horrible. I had the settings at Superfine and Autofocus at Normal. I called AT&T and they sent me another Bold 9700. My bezel on the right side is loose and my LCD on the bottom left is also loose.
The 7th Bold (9700) was in my hands and when I went to try out the camera I clicked the camera button (the one on the right) and to my amazement the bloody thing was broken. It goes to camera but the button is lose or broken. I am sick of AT&T. Sick of their phones being broken. They have taken me through the ringer.
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May 30, 2010
I downloaded the free version of docs to go but when I try to open a document (xls) it reads "More request cannot be completed. Service book information not found." I'm rather stumped and the other posts I have read have not helped.
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May 22, 2010
I got my BlackBerry Curve 8520 a few days ago and discovered that I cannot receive service books. The icon for my mailbox for my supposedly created email does not appear on my phone after creating it on the BIS. I tried resending service books a thousand times already but nothing. No icons for email showed up on my phone's home screen and not a single service books received. I tried pulling out the battery already, deleting my email and re-adding it up on the BIS, had my account deleted on the BIS and registering my phone again but nothing seemed to work. I still cannot receive service books and no email icon seemed to appear. I even updated the OS of my phone to v5.0. Everything on my Blackberry is working except for my email and service books problem. I also tried going to Options > Advanced options > HRT > register. I also did a Wipe Handheld on my device but nothing changes. My data plan is active and GPRS is in all caps.
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Jul 26, 2010
I have an 8350i on Nextel and i have loaded OS 5 onto it. (a little background incase you arent aware.. Nextel has not yet released OS 5 but SouthernLinc has and ive been using SouthernLincs version of it for the 8350i for about a month or so with NO issues) I really dont want to have to reload my OS back to 4.6 as there are some major upgrades on 5.0 for the 8350i. You guys think it might be that im running OS 5? I also have the "Boostberry" configuration (aka i have a normal nextel data plan instead of a bb plan) ive had this for about 6 months atleast now without any troubles. So 3 times over the week or so ive turned on my device and had it "register with the network" then i go to compose a sms message or place a call and i get service book not found errors. I reload the service books and it works great for a few days then it happens again. You think its because of running Southernlincs OS 5 thats just not causing me issues or any other ideas of what it may be?? I dont want to downgrade back to 4.6 and spend an hour loading everything just to find out that wasnt my issue.
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Aug 1, 2010
I transferred contact data from my wife's BB9000 to my new BB9700 using BB desktop software 5.0. As a result in my new 9700 bold I got transferred old email account from original BB9000. I could Hide buy I could not delete it and every time I try to send email my BB9700 giving me option to use both new and old email address
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Feb 8, 2010
my 8350i will not accept service books. I have never received a text message. I have downloaded and installed combined 3 and still no results. in the desktop manager it shows 23 SB but only installs 5-6 SB. I have the latest software and still only a partially functional boost berry.
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