BB Software :: Can't Receive Service Books / Push Email Not Working
May 22, 2010
I got my BlackBerry Curve 8520 a few days ago and discovered that I cannot receive service books. The icon for my mailbox for my supposedly created email does not appear on my phone after creating it on the BIS. I tried resending service books a thousand times already but nothing. No icons for email showed up on my phone's home screen and not a single service books received. I tried pulling out the battery already, deleting my email and re-adding it up on the BIS, had my account deleted on the BIS and registering my phone again but nothing seemed to work. I still cannot receive service books and no email icon seemed to appear. I even updated the OS of my phone to v5.0. Everything on my Blackberry is working except for my email and service books problem. I also tried going to Options > Advanced options > HRT > register. I also did a Wipe Handheld on my device but nothing changes. My data plan is active and GPRS is in all caps.
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Jul 26, 2011
After 6 months of normal activities, my Blackberry stopped received emails on my BIS accounts, however i can still send email. I have read several forums and contacted my operator and done the following:try to register again, deleyed the service books and asked for new ones (i couldnt receive the service books)reinstalled the O/S after wiping and resetting factory settings using javaloaderstill cant receive the service books, however my fone register, what else can i do ?
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Jul 18, 2012
I've tried just about every trick in the book to get my BB to use the internet and BBM.
o2 say that all settings on the phone and their internal networks are correct. I send off to register the device, I never recieve a message back from BIS
I've been trying to get this sorted for 7 days now and I am so close to throwing the thing in the bin. Are there any RIM/Blackberry employees on this board that can take a look at it or tell me why the service book message just isn't being sent?
FWIW I bought this phone off a friend, on the same network and PAYG and everything worked fine with their sim, I put mine in and it just won't work, no matter what.
I've wiped, reset, downgraded OS, upgraded OS, gone over all settings, talked to o2 online, by phone, in store god knows how many times, and all i get is "register the device" IT DOES NOT WORK!
EDIT: I have an active blackberry bolt-on/data plan with o2
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Jan 31, 2010
Does my email have to be set up on my bb inorder to send service books,using the email setup method.
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Apr 6, 2010
I am heading out on a cruise next week and i was hoping to easily turn off my primary email accounts, but leave on a secondary one that my office can used only when needed. I am a very heavy email user and at .02 cents a kb, I would need a mortgage to pay for all that email.Will deleting the service books for these accounts stop the email from coming in until I can download all email to my laptop; and then download service books?I am a longtime bb user, but the new BIS interfaces do not have a way to turn specific email accounts on and off like they used to.
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Jan 7, 2012
I have problem with email on my Motorola Razr. (not gmail, not corporate, just a email)I have setup email account and:-In Data push account is checked.-Sync over Wi-Fi only is unchecked-background data is checked- data Enabled is checked- No data saver checked.I can check my email manually it is work.- If I receive a new email up to 30(not sure) minutes after manually checking the push email is working fine i get it on my phone.- But if I receive a new email more than 30 minutes after manually check the push email does not work. I do no receive any emails until manually checking.Email server works fine I use it on other phone an
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Sep 21, 2012
I am unable to use Nokia Messaging service push email service on my Nokia after Belle Refresh install. I did a clean install and when ever I try to add email accounts its automatically taking IMAP or POP3 setup and not prompting me to use Nokia Messaging Service to send/receive email.IMAP / POP3 is fast but uses lots of data compared to Nokia Messaging Service (which is free from my provider and will not count towards data usage). I started noticing this problem since yesterday afternoon.
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Apr 5, 2010
Is there any free push email service from 3rd party other than the one that comes default with Blackberry?I searched on Google but couldn't find any satisfactory result...some of the services are discontinued.
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Mar 27, 2011
i have a Blackberry Curve 8900. I'm on a network in Ireland called Meteor but my phone is an unlocked Orange UK phone. Last week Meteor starting supporting Blackberrys but i have no service books on my phone for Internet or MMS. I can't log into Meteor or Orange BIS website to get the service books and i don't have E-mail Setup on the handset to get them that way either. I have rang Meteor and Orange and neither seem to know how to get my Internet and MMS up and running. I don't think that it has anything to do with Orange anyway seeing as the phone is unlocked and I've been using it on the Meteor network for the past year just without certain functions. I've tried a battery pull and I've tried the Register Now function through the Host Routing Table option. Nothing seems to work and it's really starting to bother me.
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Dec 22, 2011
how do i send service books to my phone as i can not log into enterprise activation?
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Oct 13, 2011
how i send the service books from my handset?
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Feb 14, 2010
from 13th Feb 2010 2pm onwards am not getting any mails in my fone. am using Nokia e72 already configured my mails. personal and gmail, yahoo, hotmail, yesterday onwards am not getting any mails. am not getting any error message. email also connected with web. no synchronizing. just connected. unable to send and receive message. my data plan is working perfect another web application is working and able to browse in web. still it is not pushing the mail. all the mails not working. Nokia Messaging Service got any bug ? or they holded the service form some time? I'm from india bangalore. please somebody respond me and do the needful warm regards dev
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Aug 16, 2010
Is anyone else experiencing problems with push email notifications using IOS 4.0+? My old 3g, new Iphone 4, and colleagues 3gs (not to mention my wife's old 3g and new 4) all experience lack of push notifications for Yahoo email..
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Jan 6, 2010
I usually do a battery pull every 3 or 4 days. I always send my service books by way of my laptop from the T-Mobile website. When I am not at my desk and want to send servicebooks what is the easiest way of doing this on the handheld? (9700)
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Feb 25, 2010
So, is anyone running the Hybrid OS 5.0 on their 8330 on the Verizon Wireless?I read where someone suggested the Verizon's Service Books don't support the OS and possibly the GPS would not work.
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Feb 24, 2010
Everything seems to be working on my bb storm 9530. i have att plan.i cant send or recieve picture messages. i think either the service books are messed up or somethign else is wrong. i get no mms record found. i been reading and cant find a solution. if anyone knows an easy fix i can do from the handheld, great, but i dont want to do somethign dramatic like reinstall the os etc.
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Jan 12, 2012
So from my wireless network all is well. But from T-Mobile, GTalk and Push email wont work. I cannot sign in to the GTalk server. And no emails are delivered unless i do a refresh.Yestersay everything was fine. But before that broken, and since broken. WhatsApp is working ok.
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Jun 21, 2011
I have a Galaxy S2 and about a week before my contract expired I bought the Galaxy, all was well and everything worked and I was getting all my emails (I am on Gmail) direct to my phone and could view them using the Gmail icon on the front of the Galaxy. A few days ago my contract expired and I am now SIM only and everything has gone downhill since, basically push email has stopped, I have rung my provider and it's obvious that they don't know what they are doing because I have received about four or five different bits of advice/guidance from them and none of the options work. The first option was to set up another email address using the email icon on the Galaxy, I did this (with the same Gmail address) and it does work...but it's intermittent (the social hub is now showing this email address).The problem with this method is that I am sure that the two emails are clashing and push Gmail is still not working although I can retrieve emails via the refresh button (in other words pull email). Another member of staff at my provider claimed that he was an Android expert and he said that any emails sent to my Gmail account should be received by the phone, he added that the SIM card is irrelevant and that I should not have to have extra email bundles etc (which is apparently what I have right now although I did not ask for them). I have checked the manage applications route and I can't select a default email, the box is greyed out so it appears that neither of my email facilities have been selected as a default...is there a way to select default email? I reckon that I should delete the additional email account and try and get the push Gmail account working again....as I said both the accounts have the same email address. In addition although I have synched my calender no dates are showing on my Google email account on my PC, the dates were showing last week but nothing now, I have not changed any of my settings on my phone and the PC since the SIM contract started, apart from setting up another email account. Lastly I can't see a way to back up my phone on Kies Air (via Wi-Fi)..
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Dec 1, 2011
I have all the requisite settings correct set to push, data push turned on for accounts xxxx and yyyy, data enabled, background data enabled, data saver disabled.
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May 30, 2010
I downloaded the free version of docs to go but when I try to open a document (xls) it reads "More request cannot be completed. Service book information not found." I'm rather stumped and the other posts I have read have not helped.
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Jul 26, 2010
I have an 8350i on Nextel and i have loaded OS 5 onto it. (a little background incase you arent aware.. Nextel has not yet released OS 5 but SouthernLinc has and ive been using SouthernLincs version of it for the 8350i for about a month or so with NO issues) I really dont want to have to reload my OS back to 4.6 as there are some major upgrades on 5.0 for the 8350i. You guys think it might be that im running OS 5? I also have the "Boostberry" configuration (aka i have a normal nextel data plan instead of a bb plan) ive had this for about 6 months atleast now without any troubles. So 3 times over the week or so ive turned on my device and had it "register with the network" then i go to compose a sms message or place a call and i get service book not found errors. I reload the service books and it works great for a few days then it happens again. You think its because of running Southernlincs OS 5 thats just not causing me issues or any other ideas of what it may be?? I dont want to downgrade back to 4.6 and spend an hour loading everything just to find out that wasnt my issue.
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Feb 14, 2010
from 13th Feb 2010 2pm onwards am not getting any mails in my fone. am using Nokia e72 already configured my mails. personal and gmail, yahoo, hotmail, yesterday onwards am not getting any mails. am not getting any error message. email also connected with web. no synchronizing. just connected. unable to send and receive message. my data plan is working perfect another web application is working and able to browse in web. still it is not pushing the mail. all the mails not working. Nokia Messaging Service got any bug ? or they holded the service form some time? I'm from india bangalore
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Mar 16, 2015
I may have stopped "google framwork services" last week, but I do not think this is related.Basically, my gmail app no longer gets push notifications or syncs automatically.I have android 5.0.1. nexus 5 and the latest gmail app versions. I have checked all settings in the app, and made sure that all my sync settings are enabled. I can see that the last sync of gmail was over 30 minutes ago, yet I've sent emails to my gmail account since then and they appear on the web version.The app won;t show new emails until I manually refresh within the app.
I googled a bit and saw that some people with a similar issue dod a "factory reset" to solve. that seems a bit extreme. Is there any other way around this. I've done all the usual things, cleared data in gmail app and forced stop and restarted phone.I even removed my google account and readded it. nothing worked.
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Mar 7, 2010
I have a strange problem since yesterday. Out of the blue my 9700 (5.0.0.442, free device, Vodafone Germany) can no longer connect to the Internet. The connection to the BIS, however, is still there. It lacks only the right service books. Vodafone said that I should do a software update -> so I installed 5.0.0.536. But the problem persists. The Vodafone-BlackBerry support is then determined that posting the service books hang in a "queue" and can not be delivered. They created a new BIS account for testing, even there the problem exists.My carrier says I have to replace the 9700. But I don't think, that this is a hardware problem.
Sounds more like a software problem to me, because some service books still arrive:
Wi-Fi TCP / IP Browser
Wi-Fi TCP / IP Transport
Save Self VPL
D2 WAP 2.0
Wap Push Config
Vodafone DE MMS transport
Provisioning
Akkupulls, resending service books, wiping and new firmware install brought no improvement. I just despair.
Every data connection with no BIS requirement works. (e.g. weather apps)
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Feb 8, 2010
my 8350i will not accept service books. I have never received a text message. I have downloaded and installed combined 3 and still no results. in the desktop manager it shows 23 SB but only installs 5-6 SB. I have the latest software and still only a partially functional boost berry.
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Feb 28, 2012
I'm using the email app for my work email. It's using the IMAP protocol. I'm not using the corporate sync functionality. After doing a manual sync by pressing the refresh icon, I would get emails pushed to my phone fine. However, after some time emails stop getting pushed to my phone. The period of time when push seems to be working varies around a few hours. When it stops working I have to do a manual sync again in order to get push to work for another few hours.
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Apr 16, 2010
Recently i've been having problems with the email that i've set up on my phone. I can send email but cannot receive it.I have a blackberry 8330 curve and am with verizon with V4.5.0.I've been reading other posts on othere forums of people having the same issue but they didn't really help at all.I did the battery pull many many times.I just don't know what wrong with it. also my world app doesn't show any application installed. i can deal with that once i get my email to work..
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Jan 23, 2010
I'm having is when I go to send the service books to activate email I keep getting update failed I tried the diagnostic test and manually sending the books. I was wondering if I can replace the verizon email service books with att's books also if that is possible what books will I look for in crackutil any help is appreciated
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Apr 5, 2012
email is not working, i can send but can't receive
Info:
iPhone 4S, iOS 5.1
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Apr 24, 2010
I am new here and i wanted some help with setting up my email on Blackberry.The thing is that my Blackberry is from India, and I moved to Australia.I asked for the ulock code from my indian carrier which they were happy to provide with.I never used push mail service or a BB before.I want to set up a push mail service from my Gmail account to my Blackberry, which i am not able to do. Can you help me.my phone is a Blackberry 9000 Bold.
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May 4, 2012
I don't receive push notifications
Info:
iOS 5.0.1
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