BB Bold :: Unable To Receive Service Books
Jul 26, 2011
After 6 months of normal activities, my Blackberry stopped received emails on my BIS accounts, however i can still send email. I have read several forums and contacted my operator and done the following:try to register again, deleyed the service books and asked for new ones (i couldnt receive the service books)reinstalled the O/S after wiping and resetting factory settings using javaloaderstill cant receive the service books, however my fone register, what else can i do ?
View 9 Replies
ADVERTISEMENT
Jul 18, 2012
I've tried just about every trick in the book to get my BB to use the internet and BBM.
o2 say that all settings on the phone and their internal networks are correct. I send off to register the device, I never recieve a message back from BIS
I've been trying to get this sorted for 7 days now and I am so close to throwing the thing in the bin. Are there any RIM/Blackberry employees on this board that can take a look at it or tell me why the service book message just isn't being sent?
FWIW I bought this phone off a friend, on the same network and PAYG and everything worked fine with their sim, I put mine in and it just won't work, no matter what.
I've wiped, reset, downgraded OS, upgraded OS, gone over all settings, talked to o2 online, by phone, in store god knows how many times, and all i get is "register the device" IT DOES NOT WORK!
EDIT: I have an active blackberry bolt-on/data plan with o2
View 6 Replies
View Related
May 22, 2010
I got my BlackBerry Curve 8520 a few days ago and discovered that I cannot receive service books. The icon for my mailbox for my supposedly created email does not appear on my phone after creating it on the BIS. I tried resending service books a thousand times already but nothing. No icons for email showed up on my phone's home screen and not a single service books received. I tried pulling out the battery already, deleting my email and re-adding it up on the BIS, had my account deleted on the BIS and registering my phone again but nothing seemed to work. I still cannot receive service books and no email icon seemed to appear. I even updated the OS of my phone to v5.0. Everything on my Blackberry is working except for my email and service books problem. I also tried going to Options > Advanced options > HRT > register. I also did a Wipe Handheld on my device but nothing changes. My data plan is active and GPRS is in all caps.
View 5 Replies
View Related
Jan 6, 2010
I usually do a battery pull every 3 or 4 days. I always send my service books by way of my laptop from the T-Mobile website. When I am not at my desk and want to send servicebooks what is the easiest way of doing this on the handheld? (9700)
View 4 Replies
View Related
Mar 7, 2010
I have a strange problem since yesterday. Out of the blue my 9700 (5.0.0.442, free device, Vodafone Germany) can no longer connect to the Internet. The connection to the BIS, however, is still there. It lacks only the right service books. Vodafone said that I should do a software update -> so I installed 5.0.0.536. But the problem persists. The Vodafone-BlackBerry support is then determined that posting the service books hang in a "queue" and can not be delivered. They created a new BIS account for testing, even there the problem exists.My carrier says I have to replace the 9700. But I don't think, that this is a hardware problem.
Sounds more like a software problem to me, because some service books still arrive:
Wi-Fi TCP / IP Browser
Wi-Fi TCP / IP Transport
Save Self VPL
D2 WAP 2.0
Wap Push Config
Vodafone DE MMS transport
Provisioning
Akkupulls, resending service books, wiping and new firmware install brought no improvement. I just despair.
Every data connection with no BIS requirement works. (e.g. weather apps)
View 14 Replies
View Related
Mar 27, 2011
i have a Blackberry Curve 8900. I'm on a network in Ireland called Meteor but my phone is an unlocked Orange UK phone. Last week Meteor starting supporting Blackberrys but i have no service books on my phone for Internet or MMS. I can't log into Meteor or Orange BIS website to get the service books and i don't have E-mail Setup on the handset to get them that way either. I have rang Meteor and Orange and neither seem to know how to get my Internet and MMS up and running. I don't think that it has anything to do with Orange anyway seeing as the phone is unlocked and I've been using it on the Meteor network for the past year just without certain functions. I've tried a battery pull and I've tried the Register Now function through the Host Routing Table option. Nothing seems to work and it's really starting to bother me.
View 4 Replies
View Related
Dec 22, 2011
how do i send service books to my phone as i can not log into enterprise activation?
View 1 Replies
View Related
Oct 13, 2011
how i send the service books from my handset?
View 3 Replies
View Related
Jan 31, 2010
Does my email have to be set up on my bb inorder to send service books,using the email setup method.
View 6 Replies
View Related
Feb 25, 2010
So, is anyone running the Hybrid OS 5.0 on their 8330 on the Verizon Wireless?I read where someone suggested the Verizon's Service Books don't support the OS and possibly the GPS would not work.
View 11 Replies
View Related
Feb 24, 2010
Everything seems to be working on my bb storm 9530. i have att plan.i cant send or recieve picture messages. i think either the service books are messed up or somethign else is wrong. i get no mms record found. i been reading and cant find a solution. if anyone knows an easy fix i can do from the handheld, great, but i dont want to do somethign dramatic like reinstall the os etc.
View 5 Replies
View Related
May 30, 2010
I downloaded the free version of docs to go but when I try to open a document (xls) it reads "More request cannot be completed. Service book information not found." I'm rather stumped and the other posts I have read have not helped.
View 7 Replies
View Related
Jul 26, 2010
I have an 8350i on Nextel and i have loaded OS 5 onto it. (a little background incase you arent aware.. Nextel has not yet released OS 5 but SouthernLinc has and ive been using SouthernLincs version of it for the 8350i for about a month or so with NO issues) I really dont want to have to reload my OS back to 4.6 as there are some major upgrades on 5.0 for the 8350i. You guys think it might be that im running OS 5? I also have the "Boostberry" configuration (aka i have a normal nextel data plan instead of a bb plan) ive had this for about 6 months atleast now without any troubles. So 3 times over the week or so ive turned on my device and had it "register with the network" then i go to compose a sms message or place a call and i get service book not found errors. I reload the service books and it works great for a few days then it happens again. You think its because of running Southernlincs OS 5 thats just not causing me issues or any other ideas of what it may be?? I dont want to downgrade back to 4.6 and spend an hour loading everything just to find out that wasnt my issue.
View 4 Replies
View Related
Feb 8, 2010
my 8350i will not accept service books. I have never received a text message. I have downloaded and installed combined 3 and still no results. in the desktop manager it shows 23 SB but only installs 5-6 SB. I have the latest software and still only a partially functional boost berry.
View 14 Replies
View Related
Apr 6, 2010
I am heading out on a cruise next week and i was hoping to easily turn off my primary email accounts, but leave on a secondary one that my office can used only when needed. I am a very heavy email user and at .02 cents a kb, I would need a mortgage to pay for all that email.Will deleting the service books for these accounts stop the email from coming in until I can download all email to my laptop; and then download service books?I am a longtime bb user, but the new BIS interfaces do not have a way to turn specific email accounts on and off like they used to.
View 10 Replies
View Related
Jan 23, 2010
I'm having is when I go to send the service books to activate email I keep getting update failed I tried the diagnostic test and manually sending the books. I was wondering if I can replace the verizon email service books with att's books also if that is possible what books will I look for in crackutil any help is appreciated
View 8 Replies
View Related
Jun 25, 2011
I'm a prepaid customer and has activated the weekly plan which is for 100.I got a confirmation msg saying Ihave been registered.however I cannot use my bbm nor facebook nor thebb app world or anything in that case and it says I need to upgrade mydata plan.I've used the weekly plan before and its never happenedbefore.also the 'edge' on my top right screen appears as EDGE and notedge.I thought that's a sign that I have the bb data plan working onmy phone but it doesn't work.I went ahead and deactivated the bb service and re activated my data plan twicebecause when I tried upgrading my data plan,it said I need todeactivate my present data plan first.well,its stil the same old problem!
View 2 Replies
View Related
Jun 13, 2012
i sign up with ACN yesterday but unable to get blackberry messenger service. although, the other blackberry messenger service is on my old phone using crazy johns simcard is still on. talk on the phone with ACN specialist and they say all the service's still on.
anyone ever have the same problem as me? do i have to kill the messenger service on the other simcard first in order for me to get the messenger service?
View 1 Replies
View Related
Jun 5, 2014
I am unable to transfer my audio books from Overdrive to my IPhone 4S. Everything was fine last week.Â
View 1 Replies
View Related
Sep 30, 2011
I have a Bold 9900, and have already setup an account with my carrier in regards to the BIS account/email (stc.blackberry.com) in my case. It was setup through the email client on the bold and not through the website (stc.blackberry.com).verytime i try to login it says username/password is incorrect, though i am sure it is correct. I had previously tried to create the account through the website, but an error of "Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service". That error occurs even if i use the Bold 9900 browser or and other browser for that matter. The email account sends an recieves emails, but i cannot access the settings via the website on the phone or pc.
View 4 Replies
View Related
Sep 10, 2012
I bought a sprint blackberry bold 9650 through amazon, and I'm in Kenya. There is no sprint network In Kenya and I'm unable to use the Blackberry service and hashcodes through a local network provider, safaricom. I can make calls and sms. What should I do?
View 1 Replies
View Related
Aug 29, 2011
i cant receive emails on one of my emails that is set up on my phone. The other 2 emails set up are receiving mails. I have tried to sent service books and it delivered but email from people to aren't dropping. I have tried all my best to troubleshoot but to no avail. Waiting for your prompt response.
View 8 Replies
View Related
May 26, 2010
Carrier: T-Mobile
Device: Blackberry 9700
Issue: NOT able to receive any text messages. I can send messages and they are all being delivered. I pulled the battery and re-registered the host routing table. This happened last week, so they replaced the device and SIM in the store. Now it's happening again.Does anyone know what to do? I really don't want to call Tech Support.
View 4 Replies
View Related
Jan 4, 2012
I ran the new update on my Bold 9650 & now I am unable to receive mail. Went in to the setup / email accounts & every time I select it - it freezes & I have to turn the phone off! Is there another way to setup my email account?
View 1 Replies
View Related
Nov 21, 2012
Whenever I try to call someone/send a text it either doesn't send or I get call failed after about 5-10 seconds. Last night it kept saying SOS in the top corner, even when I had signal. I tried rebooting it but it would say vodafone UK for about 30 seconds after a reboot and the go to SOS. My bbm is working fine, so im not quite sure what the problem is. today it worked for a bit and within the last hour it has reverted back to doing it agai, but it doesnt say SOS.
View 2 Replies
View Related
Oct 22, 2011
I have problem sending or receiving both videos and songs. At first it starts going but it takes a very long time to reach half way then it stops and says expires.
View 1 Replies
View Related
Oct 5, 2011
I received a message from Blackberry saying emails not being delivered & to validate my password but when i try to log into my email account or settings i keep being told my username & or password are wrong! Has anyone else had this problem or does anyone know how to resolve it
View 6 Replies
View Related
Oct 11, 2012
BOLD 9780 -can send email, however not receiving?
View 1 Replies
View Related
Jun 18, 2012
I hope there is some one on here who can point me in the right direction.I have not been able to receive emails on my hand set since November last year via the BB application, I was using my Google, but this has now stopped, so I'm using my HTC for mail. When I go to email setup I am asked for a user name & password, I have tried my email details & my blackberry details, but none work.
View 1 Replies
View Related
Jun 8, 2010
I did the switch device in DM and everything appeared to go smoothly. However, my email accounts are there but i havent been receiving any new emails.. what should i do? Also, do i need to send my bbm contacts my new pin?
View 5 Replies
View Related
Mar 19, 2010
On my Blackberry bold 9000 since last night (approximately) I have not been receiving e-mails however I am still able to send e-mails.On the diagnostics check everything came back as yes apart from connected to e-mail, however this is the first time this has happened and I have confirmed that I have entered the correct log in details. Does anyone have any ideas on why this is happening as I would have thought that if I wasn't connected to my e-mail account that I would not have been able to send e-mails? Any help would be appreciated, I am a UK Vodafone user.
View 4 Replies
View Related
