BB Bold 9000 :: Unable To Receive E-mails / Still Able To Send

Mar 19, 2010

On my Blackberry bold 9000 since last night (approximately) I have not been receiving e-mails however I am still able to send e-mails.On the diagnostics check everything came back as yes apart from connected to e-mail, however this is the first time this has happened and I have confirmed that I have entered the correct log in details. Does anyone have any ideas on why this is happening as I would have thought that if I wasn't connected to my e-mail account that I would not have been able to send e-mails? Any help would be appreciated, I am a UK Vodafone user.

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Aug 15, 2012

before everyone says do this do that , ive done it all. updated, reset, took battery out, service book.it just suddely stopped working, im ready to fling the phone in the bin, it is of no use to me if not working. i need access to e-mails.

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BB Bold 9000 :: Unable To Send / Receive SMS Messaging : Error "Uncaught Exception:java.lang.NullPointerException"

Feb 3, 2010

My Device
Carrier: AT&T
Model and OS: Blackberry Bold OS v 4.6

The Problem:
Sometime in the past couple of days I stopped receiving SMS text messages properly. Though I was able to send and receive text messages as recently as Monday (the 1st, and this writing is on the 3rd of February) I find I am unable to receive them at present. This problem is complicated by a few tests I have done. With my phone right in front of me and another phone in my hand, I have sent a text message to my phone (from the other phone) and witnessed my phone make the loading sign in the upper right-hand corner (the little double-arrow that pops up when one is receiving data). No new message appears in my joint inbox and no "new message" icon pops up on my home screen. When I try to select the SMS inbox folder in the 'Select Folder' option in the menu in my messaging application, absolutely nothing happens.

I am also encountering oddities when I send SMS messages - though I am able to send them. When I complete an SMS text message and select 'Send', the message, though it is sending, may sometimes stay up on the screen as though I did not send it. When I select 'Send' again, it does disappear from the screen but does not display it sending in my inbox (it normally shows the message as sending, it receives a checkmark when sent, and then it disappears; as I set it up to). I can, however, access the SMS Outbox folder.

Finally, though I think this is unrelated, when my phone starts up from having the battery removed - which I did try - I receive a message stating "Uncaught exception:java.lang.NullPointerException". The first time I received this message was upon waking up one morning, as though it had occurred sometime during the night, and I dismissed it as unimportant as it did not seem to mess with the functioning of my Blackberry.

I do not have any backups to restore my phone to, as I just updated my computer to Windows 7 and cleared the majority of the hard drive in doing so. Also, I just, today, updated my phone to the latest version of all my applications.

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Jan 10, 2010

Rogers Blackberry technical support has tried everything and they are now telling me it's a hardware issue, and I need to pay full price for a new phone because my warranty has expired. I don't think it's a hardware issue. I will explain. A few days ago I installed Blackberry Desktop Manager 5.0.1 on my new computer. After connecting the Bold to my new computer, Blackberry Desktop Manager stated that a few of my applications are old and upgrades are recommended and therefore I upgraded. One of these upgrades included an upgrade to my operating system (to version 4.6.0.303).

After installing and re-booting, the smartphone did not work the same. I was able to use the phone, text message, and internet (rogers mall website directly and not search engine like before) but I could no longer set up e-mail, and PIN messages. I contacted Rogers Blackberry technical customer and we re-boot several times...did not work, then re-installed the operating system several times...did not work. I also checked Host Routing Table, and it was empty (as per technical support there should be a log of files). I tried to register and nothing changed. The only other change that I noticed is next to the 3G characters, there used to be a blackberry logo (4 dots), and now it's gone. I only see 3G.

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Aug 29, 2010

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May 11, 2011

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Apr 14, 2010

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Nov 21, 2012

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Oct 22, 2011

I have problem sending or receiving both videos and songs. At first it starts going but it takes a very long time to reach half way then it stops and says expires.

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Oct 5, 2011

I received a message from Blackberry saying emails not being delivered & to validate my password but when i try to log into my email account or settings i keep being told my username & or password are wrong! Has anyone else had this problem or does anyone know how to resolve it

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Feb 1, 2012

I am using Curve - 8520. I have configured 3 e-mail accounts. However from last of couple of days i am not able to send the mails.

When i write any email address in "To or CC" field, it is not taking the mail address and even it is not showing Send option also.

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Aug 5, 2012

My phone is giving me an error. It says Error 28>=28. I'm not able to send or receive any text messages.

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Jan 20, 2011

Recently I have upgraded my OS from 4.7 to 5.0.0.328. one strange problem I am facing is I am able to reply the e-mails but I am unable to send new email or forward e-mail. "Send" button in inactivated or no send option in menu.

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Jun 29, 2012

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Jul 14, 2010

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Info:
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Jun 12, 2010

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Sep 3, 2010

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Tech support at Bell finally told me the phone was not fixable, and gave me a ticket number to get a replacement phone through the Bell Mobility premium plan warranty I had purchased. Called thinking I would finally get a phone that works, but the insurance company that deals with the Bell Mobility warranty said that because the phone is under the one year manufacturers warranty they would not cover it, and it would cost me $150 if they were to replace the phone.

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Sep 16, 2010

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Mar 15, 2012

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Aug 12, 2010

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Jul 18, 2010

I am facing this particular issue with my 9700 for the last two days or so.

I have following three mail accounts configured with my device;

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3) GMail ID (Folder Named as GMail)

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Nov 17, 2011

All was fine with my BB before I switched to an iPhone 2 weeks ago, then back to my same BB Bold 9780 unlocked. All was find before the regretfull move. For some reason now, I cannot access, send, or receive e-mails even though I've added my e-mails on my BB account via laptop.ve contacted my carrrier AT&T for 3 hours on the phone trying to figure out the problem. I registered the device, they send "service books" if that's what they're called, NO SOLUTION.1)Setup2)Email Accounts3)Internet Mail Account (Set up or manage an existing email account, or create a new Blackberry email account)4) "Checking for update...Connecting to email server...Your Blackberry Internet Service account is suspended or deactivated.Contact your wireless carrier" OVER AND OVER no matter who I speak to or what they do. I even wiped the phone.One representative suggested I download service books from a 3rd party or something over the internet

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Apr 2, 2010

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Oct 22, 2010

I have had my Blackberry 9700 since July 2010 with no problem until this past week it has stopped making and receiving phone calls and I can't send or receive SMS. When I try to make a call, it instantly comes up with "Call Failed". I have talked to my carrier (o2) and they too cannot come up with a fix, there is no issue from there part as the sim card works fine on another phone. Strange thing is I can still use the internet on 3G, send and receive emails and my BBM works.

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May 25, 2010

I have a BB 9000 and have recently taken it abroad where I have a separate SIM and BB account with a local network provider.Everything has been working perfectly since I changed SIM to the local provider (BBM, receiving email messages, Facebook notifications etc.). Recently though I've only been able to send emails if replying to an existing email. If I compose a new email the send option is missing. If I save as draft I lose all the data in the 'to' field. Having read the forums I've deleted the service books, done a battery pull, re-registered the host routing table and re-sent the service books (on my local network provider's page).I'm still in the same position whereby the send option is missing when I compose a new email but it's not missing if I choose to reply to an email.

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Oct 3, 2011

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