BB Bold 9000 :: Unable To Receive E-mails / Still Able To Send
Mar 19, 2010
On my Blackberry bold 9000 since last night (approximately) I have not been receiving e-mails however I am still able to send e-mails.On the diagnostics check everything came back as yes apart from connected to e-mail, however this is the first time this has happened and I have confirmed that I have entered the correct log in details. Does anyone have any ideas on why this is happening as I would have thought that if I wasn't connected to my e-mail account that I would not have been able to send e-mails? Any help would be appreciated, I am a UK Vodafone user.
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Aug 15, 2012
before everyone says do this do that , ive done it all. updated, reset, took battery out, service book.it just suddely stopped working, im ready to fling the phone in the bin, it is of no use to me if not working. i need access to e-mails.
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Feb 3, 2010
My Device
Carrier: AT&T
Model and OS: Blackberry Bold OS v 4.6
The Problem:
Sometime in the past couple of days I stopped receiving SMS text messages properly. Though I was able to send and receive text messages as recently as Monday (the 1st, and this writing is on the 3rd of February) I find I am unable to receive them at present. This problem is complicated by a few tests I have done. With my phone right in front of me and another phone in my hand, I have sent a text message to my phone (from the other phone) and witnessed my phone make the loading sign in the upper right-hand corner (the little double-arrow that pops up when one is receiving data). No new message appears in my joint inbox and no "new message" icon pops up on my home screen. When I try to select the SMS inbox folder in the 'Select Folder' option in the menu in my messaging application, absolutely nothing happens.
I am also encountering oddities when I send SMS messages - though I am able to send them. When I complete an SMS text message and select 'Send', the message, though it is sending, may sometimes stay up on the screen as though I did not send it. When I select 'Send' again, it does disappear from the screen but does not display it sending in my inbox (it normally shows the message as sending, it receives a checkmark when sent, and then it disappears; as I set it up to). I can, however, access the SMS Outbox folder.
Finally, though I think this is unrelated, when my phone starts up from having the battery removed - which I did try - I receive a message stating "Uncaught exception:java.lang.NullPointerException". The first time I received this message was upon waking up one morning, as though it had occurred sometime during the night, and I dismissed it as unimportant as it did not seem to mess with the functioning of my Blackberry.
I do not have any backups to restore my phone to, as I just updated my computer to Windows 7 and cleared the majority of the hard drive in doing so. Also, I just, today, updated my phone to the latest version of all my applications.
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Jan 10, 2010
Rogers Blackberry technical support has tried everything and they are now telling me it's a hardware issue, and I need to pay full price for a new phone because my warranty has expired. I don't think it's a hardware issue. I will explain. A few days ago I installed Blackberry Desktop Manager 5.0.1 on my new computer. After connecting the Bold to my new computer, Blackberry Desktop Manager stated that a few of my applications are old and upgrades are recommended and therefore I upgraded. One of these upgrades included an upgrade to my operating system (to version 4.6.0.303).
After installing and re-booting, the smartphone did not work the same. I was able to use the phone, text message, and internet (rogers mall website directly and not search engine like before) but I could no longer set up e-mail, and PIN messages. I contacted Rogers Blackberry technical customer and we re-boot several times...did not work, then re-installed the operating system several times...did not work. I also checked Host Routing Table, and it was empty (as per technical support there should be a log of files). I tried to register and nothing changed. The only other change that I noticed is next to the 3G characters, there used to be a blackberry logo (4 dots), and now it's gone. I only see 3G.
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Aug 29, 2010
From 5 days now, I can't use yahoo messenger. I have a Bold 9000 and when I'm sending messenger to computer PC / MAC the person doesn't receive, on other telephones it does. I have friends with other models of blackberry and they have the same problem. Do you have a solution? I delete the application, I update... It's still working yahoo messenger on blackberry or not?
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May 11, 2011
can send but not receive e mails?
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Apr 14, 2010
I have BB Bold 9000 (v.4.6.0.303). I upgraded the BBM to verion 5 (5.0.0.57), and cannot send any media files using BBM - whether it's a picture, voice file, you name it. The options simply don't exist in my BBM menu.
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Nov 21, 2012
Whenever I try to call someone/send a text it either doesn't send or I get call failed after about 5-10 seconds. Last night it kept saying SOS in the top corner, even when I had signal. I tried rebooting it but it would say vodafone UK for about 30 seconds after a reboot and the go to SOS. My bbm is working fine, so im not quite sure what the problem is. today it worked for a bit and within the last hour it has reverted back to doing it agai, but it doesnt say SOS.
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Oct 22, 2011
I have problem sending or receiving both videos and songs. At first it starts going but it takes a very long time to reach half way then it stops and says expires.
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Oct 5, 2011
I received a message from Blackberry saying emails not being delivered & to validate my password but when i try to log into my email account or settings i keep being told my username & or password are wrong! Has anyone else had this problem or does anyone know how to resolve it
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Feb 1, 2012
I am using Curve - 8520. I have configured 3 e-mail accounts. However from last of couple of days i am not able to send the mails.
When i write any email address in "To or CC" field, it is not taking the mail address and even it is not showing Send option also.
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Aug 5, 2012
My phone is giving me an error. It says Error 28>=28. I'm not able to send or receive any text messages.
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Jan 20, 2011
Recently I have upgraded my OS from 4.7 to 5.0.0.328. one strange problem I am facing is I am able to reply the e-mails but I am unable to send new email or forward e-mail. "Send" button in inactivated or no send option in menu.
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Jun 29, 2012
unable to send outgoing mails from Iphone 4s.
Info:
iPhone 4S
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Jul 14, 2010
So I just recently upgraded from the curve 8310 to the new bold 9700 on att literally two days ago and i love it! But one problem i'am having trouble with sending and receiving text messages. I have called att customer care numerous times and powered cycled my phone as many times as I can count but still nothing, I have also checked to see if the "service center" number is correct and it is, I still have no clue what it could be. When i send an sms text message and scroll up to the message it says "sent" and the date and time but i ask the recipient if he/she has received the text but still nothing.
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Apr 30, 2012
I get this message when I try to send emails from my iPhone. I used to be able to change the sending account and after a few more attempts it would go but now nothing will from any account. The message will mention either my email address of the address I'm sending to and say its being rejected by the server. Anyone know how to fix this?
Info:
iPhone 4, iOS 5.1
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Jun 12, 2010
I have BB bold 9000 from Telstra and I need to install Arabic pack in order to Read SMS and mails in Arabic
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Sep 3, 2010
My 4 month old Blackberry Bold 9700 bought through Bell Mobility stopped working 2-3 weeks ago; was unable to send/receive calls or text even with the signal strength indicator showing full strength and the 3G symbol showing. Returned the phone to Bell Mobility for repairs and the phone was returned after about 2 weeks, but still not working. We could not find any scratch at all on the glass that covers the LCD display, and phone does not work, so have to wonder if they looked at the right phone. I Called the Bell Mobility service center, and they had the tech at the store reload the software again, third time this was done, still not working. Also reloading software on my phone apparently takes much longer than normal, about one hour.
Tech support at Bell finally told me the phone was not fixable, and gave me a ticket number to get a replacement phone through the Bell Mobility premium plan warranty I had purchased. Called thinking I would finally get a phone that works, but the insurance company that deals with the Bell Mobility warranty said that because the phone is under the one year manufacturers warranty they would not cover it, and it would cost me $150 if they were to replace the phone.
The customer service lady would not tell me what revisit means, but it seems to mean I will not be getting a working Blackberry any time soon. RIM also does not seem to offer or honor a warranty? I find it hard to believe that RIM offers no customer support or warranty on their Blackberry products, but could not find any information on a warranty in the booklets that came with the phone. Either way, the service rep at RIM told me they do not offer warranty repair services for their products and I would have to deal with the company that sold me the phone, Bell Mobility. These Blackberry phones are not cheap, so I cant really afford to buy a few of them for back up.
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Oct 9, 2012
Unable to forward and send new mails from my BB inbox. I have a BB curve 8520 and am on the enterprise server.
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Jun 26, 2014
my iphone 5 is unable to send mails and shows some configuration errors, what am i supposed to do now ?
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Sep 16, 2010
I'm having two issues with texting on my Blackberry Bold 9700.
1-I can't send or receive texts from certain contacts (right now it only seems to be from my boyfriend, we're both on At&t).
2-My text threads lock-up. A new text comes in, but I can't actually open the message. I can open all the previous messages, but any message at the top won't open.
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Mar 15, 2012
Can receive messages on my Bold 9900, but when sending mail,I get a RED X with the message status:Transaction error - failure at service. Also had this problem with an earlier version of the Bold handset.
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Aug 12, 2010
My phones a week old. When I started up I had Internet. Now when I try to access I "There is insufficent Network Coverage" etc. I also no longer receive my e-mails. Same thing any several locations with local towers?
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Jul 18, 2010
I am facing this particular issue with my 9700 for the last two days or so.
I have following three mail accounts configured with my device;
1) Enterprise/ Office Mail ID (Folder Named as Desktop)
2) Yahoo Mail ID (Folder Named as Yahoo)
3) GMail ID (Folder Named as GMail)
Now in the Messages, Yahoo & SMS Folders; I am only able to view the mails from office mail id. The Messages folder which ideally comprise of messages from all the folders shows only the messages of the Desktop. Similarly for the Yahoo Folder. I am even not able to view my SMS in the SMS & MMS Folder.
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Nov 17, 2011
All was fine with my BB before I switched to an iPhone 2 weeks ago, then back to my same BB Bold 9780 unlocked. All was find before the regretfull move. For some reason now, I cannot access, send, or receive e-mails even though I've added my e-mails on my BB account via laptop.ve contacted my carrrier AT&T for 3 hours on the phone trying to figure out the problem. I registered the device, they send "service books" if that's what they're called, NO SOLUTION.1)Setup2)Email Accounts3)Internet Mail Account (Set up or manage an existing email account, or create a new Blackberry email account)4) "Checking for update...Connecting to email server...Your Blackberry Internet Service account is suspended or deactivated.Contact your wireless carrier" OVER AND OVER no matter who I speak to or what they do. I even wiped the phone.One representative suggested I download service books from a 3rd party or something over the internet
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Apr 2, 2010
I have two email accounts on my Bold and periodically it will not allow me to open emails. I can see new emails received but when I try to open it won't. Is this a space issue? Is there a way to purge deleted messages, when I had my Curve there was a way to purge deleted items.
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Oct 22, 2010
I have had my Blackberry 9700 since July 2010 with no problem until this past week it has stopped making and receiving phone calls and I can't send or receive SMS. When I try to make a call, it instantly comes up with "Call Failed". I have talked to my carrier (o2) and they too cannot come up with a fix, there is no issue from there part as the sim card works fine on another phone. Strange thing is I can still use the internet on 3G, send and receive emails and my BBM works.
In Manage Connections >> Services Status, it says:
Status: not available
Connection: not connected
Blackberry internet service:
Connection: Mobile network
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May 25, 2010
I have a BB 9000 and have recently taken it abroad where I have a separate SIM and BB account with a local network provider.Everything has been working perfectly since I changed SIM to the local provider (BBM, receiving email messages, Facebook notifications etc.). Recently though I've only been able to send emails if replying to an existing email. If I compose a new email the send option is missing. If I save as draft I lose all the data in the 'to' field. Having read the forums I've deleted the service books, done a battery pull, re-registered the host routing table and re-sent the service books (on my local network provider's page).I'm still in the same position whereby the send option is missing when I compose a new email but it's not missing if I choose to reply to an email.
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Oct 3, 2011
I have the Curve 3G and am unable to send/receive MMS.I figure it's because of the default settings but I cannot find the MMS settings anywhere. Normally it is right under the options menu but when I go to my options, all it has are: Sounds and Ring Tones, Networks and Connections, Display, Typing and Input, Device, Call Management, Security, Accessibility, and Third Party Applications.I have tried to find the MMS settings under these but cannot.
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Nov 21, 2010
My husband and I both purchased the Xperia x10 four days ago. Neither one of us has been able to send or receive text messages.
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Dec 12, 2010
I am unable to send/recieve MMS from my xperia X10. Now problem is if I make a following profile by going to Settings >> Wireless & networks >> Mobile Networks >> Acess Point Names.
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neither my GPRS work nor MMS. If I remove APN type = mms than my GPRS start to work again normally. Even if I put APN = mms still MMS would not work.
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