BB Bold 9000 :: Cannot Send And Receive Email & PIN Messages
Jan 10, 2010
Rogers Blackberry technical support has tried everything and they are now telling me it's a hardware issue, and I need to pay full price for a new phone because my warranty has expired. I don't think it's a hardware issue. I will explain. A few days ago I installed Blackberry Desktop Manager 5.0.1 on my new computer. After connecting the Bold to my new computer, Blackberry Desktop Manager stated that a few of my applications are old and upgrades are recommended and therefore I upgraded. One of these upgrades included an upgrade to my operating system (to version 4.6.0.303).
After installing and re-booting, the smartphone did not work the same. I was able to use the phone, text message, and internet (rogers mall website directly and not search engine like before) but I could no longer set up e-mail, and PIN messages. I contacted Rogers Blackberry technical customer and we re-boot several times...did not work, then re-installed the operating system several times...did not work. I also checked Host Routing Table, and it was empty (as per technical support there should be a log of files). I tried to register and nothing changed. The only other change that I noticed is next to the 3G characters, there used to be a blackberry logo (4 dots), and now it's gone. I only see 3G.
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Aug 29, 2010
From 5 days now, I can't use yahoo messenger. I have a Bold 9000 and when I'm sending messenger to computer PC / MAC the person doesn't receive, on other telephones it does. I have friends with other models of blackberry and they have the same problem. Do you have a solution? I delete the application, I update... It's still working yahoo messenger on blackberry or not?
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Jul 29, 2010
I have run into a massive problem with my BB email.I can compose/send and receive email pushed to my phone but I cannot seem to REPLY to messages by hitting reply. Instead I receive an error saying that I can only compose a draft. Now this only happens when I am replying to an already pushed email. I have already tried resending service books and resending HRT.
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Mar 19, 2010
On my Blackberry bold 9000 since last night (approximately) I have not been receiving e-mails however I am still able to send e-mails.On the diagnostics check everything came back as yes apart from connected to e-mail, however this is the first time this has happened and I have confirmed that I have entered the correct log in details. Does anyone have any ideas on why this is happening as I would have thought that if I wasn't connected to my e-mail account that I would not have been able to send e-mails? Any help would be appreciated, I am a UK Vodafone user.
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Sep 2, 2010
I upgraded to the newer version and everything seems ok except text messaging. I can send them but when others respond, I don't receive them.
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Jul 4, 2012
only realized 5 days a go that my BBM had stopped working. I'm able to send messages and my contacts recieve them, but they stay as 'D' on my screen, but when they send a message back I do not recieve it but it says 'D' on their screen.I don't think i have changed any setting or messed with anything. I have tried delteting and reinstalling BBM but still the sane problem. Data Services are also on.
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Nov 2, 2011
I cannot send or receive any bbm messages from outside USA. if i tried sending a bbm it shows that it is delivered, but nothing more than that. i have contacted T mobile and they refreshed my account, but it's my phone and not the network because i tried another simcard (but still same problem ). This problem started 4 days ago, but before that the phone was working perfectly,
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Feb 18, 2010
I am receiving an "error parsing message" on every e-mail I receive. The body of the message is not visible. All that shows up are the words "error parsing message body can not be shown"The name of the e-mail sender and the subject line come through but that's it. Does anyone know how to fix this?
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Feb 21, 2010
Since Friday I've been unable to hold a phone call for longer than 20 seconds and been unable to send text messages. The call fails every time at exactly 10 or 20 seconds. This applies whether the call is incoming or outgoing. I have tried pulling the battery and that fixes the problem temporarily but it usually returns within about five minutes. I am still able to receive text messages.
Phone Info:
Carrier is Bell Mobility
Blackberry Bold 9000
OS v5.0.0464
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Apr 10, 2012
I have a contact on BBM which I have been able to talk to fine for the past few months but recently he has become unable to send messages to me but he can receive my bbm messages. We have tried removing each other as a contact, reading and if I read him it just says 'pending' also we have updated so we have the same version but still nothing!
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Aug 14, 2012
bit of a novice on bberry support. Use my bberry for work emails . Am on vacation in seychelles, coming from UK, have strong Cable and Wireless 3g reception , but cannot send or receive mails. any tips on how to approach this problem would be most welcome
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Oct 28, 2011
I would like to buy a new BB phone but no-one is able to advise me how I can set it up to send and receive Japanese messages as well as English. Any information about which model to buy and how to set it up so it can cope with Japanese.
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Mar 13, 2010
I have 2 email accounts set up on my bold.. Now just last night i noticed that on one of the emails, if i send an email from this specific account, it doesn't come up with the message i sent with the tick next to it.
In my 2nd account it works fine.I have re-sent the service books etc. I have checked all the options in the email settings and they are all the same.
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Aug 5, 2012
My phone is giving me an error. It says Error 28>=28. I'm not able to send or receive any text messages.
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Jan 29, 2010
I have a BOLD 9000 that I've had for somewhat over a year now. I simply use BIS through my carrier (Rogers Wireless) and have configured 3 email accounts (One @rogers.blackberry.net, and 2 POP based)
One of the POP accounts I have desktop access to as well through Outlook so I have an ongoing history of email messages for that account. The other POP account I don't have web access for and there are some very old emails in this account database on the BB that I've collected.
I know you can use the Desktop Mgr to backup selected databases, however, once the emails "Messages" database is backed up, is there a way to view these emails on my desktop? The file format seems proprietary to BlackBerry tho. There's no way I can import this into a Personal Information Manager (PIM) to view the backed up messages for archiving and revisiting is there?
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Apr 20, 2012
downloaded new BB desktop software for mac and since synching the phone, have been unable to send emails from the phone, only receive. can use BB messenger no problem
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Jul 5, 2012
After a year and a half of use, my BB 9650 has not been receiving or sending email for 3 weeks.When I try to send email, the message displays the error "User account is in SUSPENDED mode"Tried accessing email settings - got the message "Your device is not registered. Go to Options > Settings Advanced Options Host Routing Table"When I do, I do see the Registration message in the message list, but still cannot send or receive email.I've also noticed a new icon a few times, and when I open I see a message "Regenerating encryption keys" - this process always times out and says there's an issue connecting with the server.I do not have an issue accessing the internet, using the Facebook application, phone calls, texts, etc.How I've tried to fix:Reboot - both by battery and then removing battery and SIM cardcalled my wireless provider and they confirmed Blackberry Internet Service is on - that it's an issue with the device (which they did not provide and do not support)Downloaded and updated Desktop softwareupdated device software to 6.0.0.706
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Jul 14, 2010
So I just recently upgraded from the curve 8310 to the new bold 9700 on att literally two days ago and i love it! But one problem i'am having trouble with sending and receiving text messages. I have called att customer care numerous times and powered cycled my phone as many times as I can count but still nothing, I have also checked to see if the "service center" number is correct and it is, I still have no clue what it could be. When i send an sms text message and scroll up to the message it says "sent" and the date and time but i ask the recipient if he/she has received the text but still nothing.
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Aug 23, 2011
Ive recently bought the bb bold 9780, it was working fine the first week. Now all of a sudden, when i switch the phone on, java script error msg's appear, also which is most frustrating,, my inbox icon has disappeared & i cant send or receive messages. I've even taken it to an o2 guru, they were baffled an hadnt seen it before.
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Sep 20, 2012
I have two eamil accounts on my BB. A gmail account and a business email. Gmail is fine. Business address can send but hasn't received for the last 8 hours. Did the service books thing, pulled the battery 3 times, looked at all kinds of forums etc, and still nothing.
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May 17, 2012
My BlackBerry 9900 has suddenly stopped receiving emails which are diverted from my office, I also can't send emails from that address. Another email account is working absolutely fine.
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Jan 28, 2012
ever since I wiped data from it, I haven't been able to send or receive emails on my Bold 9780. I just keep getting an error message saying sorry unable to continue your session
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Aug 7, 2012
I switched from a BlackBerry Curve 9300 to BlackBerry Bold 9900 using the BlackBerry Desktop Software and for some strange reason I can't receive or send E-mails or even change the E-mail Address. I try going on 'Setup E-mail Accounts' but it won't open E-mail Accounts no matter how many times I click on it. I have tried restarting but it won't work.
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Jul 6, 2010
After I set the date of my BB Bold 9000 to 6 July 2015 I lost all previously received email messages and text messages. It is amazing that this can happen without any warning. This is definitely not the first time I'm loosing all my data. It's so frustrating that I'm considering strongly to leave BlackBerry and switch to another make.Also a helpdesk you can call to and speak to a real person seems to be not in place at BlackBerry. Maybe they hate customers?
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Jun 2, 2012
why my text msgs are being stored in my email inbox. It is a real pain having to delete them from email
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Jan 5, 2012
I recently received a replacement Bold 9700. I have restored my previous phone's info that was backed up before.
I can now receive email, but I cannot send / reply to emails. The only option I get is to "Save Draft".
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Nov 15, 2012
I can receive and answer emails, but I just can't write and send a new one... None of my email addresses works.
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Feb 3, 2010
My Device
Carrier: AT&T
Model and OS: Blackberry Bold OS v 4.6
The Problem:
Sometime in the past couple of days I stopped receiving SMS text messages properly. Though I was able to send and receive text messages as recently as Monday (the 1st, and this writing is on the 3rd of February) I find I am unable to receive them at present. This problem is complicated by a few tests I have done. With my phone right in front of me and another phone in my hand, I have sent a text message to my phone (from the other phone) and witnessed my phone make the loading sign in the upper right-hand corner (the little double-arrow that pops up when one is receiving data). No new message appears in my joint inbox and no "new message" icon pops up on my home screen. When I try to select the SMS inbox folder in the 'Select Folder' option in the menu in my messaging application, absolutely nothing happens.
I am also encountering oddities when I send SMS messages - though I am able to send them. When I complete an SMS text message and select 'Send', the message, though it is sending, may sometimes stay up on the screen as though I did not send it. When I select 'Send' again, it does disappear from the screen but does not display it sending in my inbox (it normally shows the message as sending, it receives a checkmark when sent, and then it disappears; as I set it up to). I can, however, access the SMS Outbox folder.
Finally, though I think this is unrelated, when my phone starts up from having the battery removed - which I did try - I receive a message stating "Uncaught exception:java.lang.NullPointerException". The first time I received this message was upon waking up one morning, as though it had occurred sometime during the night, and I dismissed it as unimportant as it did not seem to mess with the functioning of my Blackberry.
I do not have any backups to restore my phone to, as I just updated my computer to Windows 7 and cleared the majority of the hard drive in doing so. Also, I just, today, updated my phone to the latest version of all my applications.
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Jul 13, 2011
Cannot receive email messages. outgoing messages works ok.
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Sep 16, 2010
I'm having two issues with texting on my Blackberry Bold 9700.
1-I can't send or receive texts from certain contacts (right now it only seems to be from my boyfriend, we're both on At&t).
2-My text threads lock-up. A new text comes in, but I can't actually open the message. I can open all the previous messages, but any message at the top won't open.
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Feb 12, 2010
I have a Bold 9000. It's a business handset and we are on a BES. I have added my personal Yahoo email to it and I now have 2 mail icons - one for Messages and the other for Yahoo.When I get an email on my yahoo email address it also appears in my main messages email box as well. I want to keep the 2 sets of emails separate so that it is 100% clear what is business and what is personal (Yahoo).I know it must be possible to keep them in separate mailboxes but cannot for the life of me work out how.
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