BB Bold :: Cannot Send Or Receive Email
Jul 5, 2012
After a year and a half of use, my BB 9650 has not been receiving or sending email for 3 weeks.When I try to send email, the message displays the error "User account is in SUSPENDED mode"Tried accessing email settings - got the message "Your device is not registered. Go to Options > Settings Advanced Options Host Routing Table"When I do, I do see the Registration message in the message list, but still cannot send or receive email.I've also noticed a new icon a few times, and when I open I see a message "Regenerating encryption keys" - this process always times out and says there's an issue connecting with the server.I do not have an issue accessing the internet, using the Facebook application, phone calls, texts, etc.How I've tried to fix:Reboot - both by battery and then removing battery and SIM cardcalled my wireless provider and they confirmed Blackberry Internet Service is on - that it's an issue with the device (which they did not provide and do not support)Downloaded and updated Desktop softwareupdated device software to 6.0.0.706
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Apr 20, 2012
downloaded new BB desktop software for mac and since synching the phone, have been unable to send emails from the phone, only receive. can use BB messenger no problem
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Sep 20, 2012
I have two eamil accounts on my BB. A gmail account and a business email. Gmail is fine. Business address can send but hasn't received for the last 8 hours. Did the service books thing, pulled the battery 3 times, looked at all kinds of forums etc, and still nothing.
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May 17, 2012
My BlackBerry 9900 has suddenly stopped receiving emails which are diverted from my office, I also can't send emails from that address. Another email account is working absolutely fine.
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Jan 28, 2012
ever since I wiped data from it, I haven't been able to send or receive emails on my Bold 9780. I just keep getting an error message saying sorry unable to continue your session
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Aug 7, 2012
I switched from a BlackBerry Curve 9300 to BlackBerry Bold 9900 using the BlackBerry Desktop Software and for some strange reason I can't receive or send E-mails or even change the E-mail Address. I try going on 'Setup E-mail Accounts' but it won't open E-mail Accounts no matter how many times I click on it. I have tried restarting but it won't work.
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Jan 10, 2010
Rogers Blackberry technical support has tried everything and they are now telling me it's a hardware issue, and I need to pay full price for a new phone because my warranty has expired. I don't think it's a hardware issue. I will explain. A few days ago I installed Blackberry Desktop Manager 5.0.1 on my new computer. After connecting the Bold to my new computer, Blackberry Desktop Manager stated that a few of my applications are old and upgrades are recommended and therefore I upgraded. One of these upgrades included an upgrade to my operating system (to version 4.6.0.303).
After installing and re-booting, the smartphone did not work the same. I was able to use the phone, text message, and internet (rogers mall website directly and not search engine like before) but I could no longer set up e-mail, and PIN messages. I contacted Rogers Blackberry technical customer and we re-boot several times...did not work, then re-installed the operating system several times...did not work. I also checked Host Routing Table, and it was empty (as per technical support there should be a log of files). I tried to register and nothing changed. The only other change that I noticed is next to the 3G characters, there used to be a blackberry logo (4 dots), and now it's gone. I only see 3G.
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Jan 5, 2012
I recently received a replacement Bold 9700. I have restored my previous phone's info that was backed up before.
I can now receive email, but I cannot send / reply to emails. The only option I get is to "Save Draft".
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Nov 15, 2012
I can receive and answer emails, but I just can't write and send a new one... None of my email addresses works.
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Dec 5, 2011
I cannot receive/send email after perform the security wipe and retore my back up.Below is the step I have done:
1. Perform a complete back up using Blackberry Desktop Software.
2. Perform security wipe manually on the phone via Options > Security > Security Wipe.
3. After wiped, I using Blackberry Desktop Software to restore my backed up data.
4. Starting from now, i can't send/receive emails.
I have try go to Setup > Email Accounts > click into Internet Mail Account, but it bound back to the Setup page. Then i try Message icon > Options > Email Account Management, it prompt up "Unable to open email setup application. Contact your wireless service provider" message. May I khow what happen to my blackberry?
Below is my blackberry configuration:
Vendor ID: 609
Platform: 6.6.0.212
App Version: 6.0.0.570(2534)
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Jul 29, 2010
I have run into a massive problem with my BB email.I can compose/send and receive email pushed to my phone but I cannot seem to REPLY to messages by hitting reply. Instead I receive an error saying that I can only compose a draft. Now this only happens when I am replying to an already pushed email. I have already tried resending service books and resending HRT.
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Apr 16, 2010
Recently i've been having problems with the email that i've set up on my phone. I can send email but cannot receive it.I have a blackberry 8330 curve and am with verizon with V4.5.0.I've been reading other posts on othere forums of people having the same issue but they didn't really help at all.I did the battery pull many many times.I just don't know what wrong with it. also my world app doesn't show any application installed. i can deal with that once i get my email to work..
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Jun 13, 2012
i cannot send emil or receive after hacking my computer and email
Info:
iPhone 4
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Oct 22, 2010
I have had my Blackberry 9700 since July 2010 with no problem until this past week it has stopped making and receiving phone calls and I can't send or receive SMS. When I try to make a call, it instantly comes up with "Call Failed". I have talked to my carrier (o2) and they too cannot come up with a fix, there is no issue from there part as the sim card works fine on another phone. Strange thing is I can still use the internet on 3G, send and receive emails and my BBM works.
In Manage Connections >> Services Status, it says:
Status: not available
Connection: not connected
Blackberry internet service:
Connection: Mobile network
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Apr 4, 2012
I am having email problems. I have several email accounts. I receive email on all of them, but can't send on all of them. Not even a reply. The email accounts that work are gmail and [URL]The accounts that don't send are: 1 account hosted by GoDaddy, and a few accounts on my 2 domains [URL] and [URL] all of these accounts work fine on my laptop via outlook 2007. The place that houses my 2 domains said they don't know why I am having this problem.
Info:
Windows 7
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Mar 18, 2010
Im sure its a simple issue that someone can sort for me ....I am able to receive email through my nokia n97 perfectly however I am unable to send email.
I am on orange and am trying to send emails using my virgin pop account (not virgin media-the original virgin company)My email settings go something like this
Incoming Mail :-
User Name : myemail@virgin.net
password : my password
incoming mail server : pop.virgin.net
Access Point: Default Connection
Mailbox name: Virgin.net
Mailbox type: POP3
Security: Off
Port: Default
APOP Secure Login: off
Outgoing Mail Server:
My email address : Myemail@virgin.net
Username: myUsername
Password: Password
Outgoing Mail Server: smtp.virgin.net
Access point in use: must be defined
Security: Off
Port: Default
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May 19, 2010
Nokia Email Messaging has been working ok for 3 months but has just stopped working, Have done all the normal stuff - soft reset , cancelled account and made a new account but I cant recieve or send any email at all. I have Gmail accounts , Yahoo and Ovi but none of them work.I have noticed when you go into settings for one of the accounts and look at the username and password for the Nokia Email Account , in the Password box it always shows `NONE` I have tried to put in my password several times but it always reverts to NONE. Is this correct? It seems it cant save the password ?
The only thing I havent tried is a hard reset but thats a last resort.
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Jun 19, 2011
I got my blackberry curve 9300 and this morning received a message to let me know I am registered. I have registered my email address, (hotmail) and can send emails no problem. So far so good, except when I get a reply I get nothing on the blackberry but the replies are all in my hotmail inbox on my laptop. I have called geeks (carphone warehouse) and gurus at O2 and I have followed all their instructions. I managed to receive 1 email from my husband and then nothing since.
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Apr 22, 2011
I just bought a Curve 9300 today. After updating my device from 5.0 to 6.0, getting all my apps up and running, i tried to send out an email and i got a red X. I went into email settings and sent the service books and that was no good. I reinstalled my O.S. and repeated the same process, and still no luck. My service providers technical support chat is closed right now and reopens tomorrow, so i'm on the support forum here to try to get some help from you guys. Can't send / receive email
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May 14, 2011
My 8330 started acting up last night. Through my sprint.blackberry.net email I sent 5 to the same email address. I received the check mark stating they were sent successfully. 20 mins later or so my phone notifies me of a new email however there is not a new email, but now a red X in the email that just had the check mark. This happened multiple times. I tried resending the email and composing a new email and all scenarios were the same. Also, I was sent 4 emails last night from this same email address, none of which I received. I did 2 soft and 2 hard restarts throughout the course of the night nothing has changed. Does anyone know why this is happening or how to fix it? I had this happen one other time, and I was to the point of smashing my phone. Email through my phone is the only way I have contact with certain people so this feature is VERY important to me.
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Oct 2, 2012
All of a sudden can no longer send emails from any of my email addresses, in fact there is no send option in the drop down
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Apr 30, 2011
I just got my Torch back from being repaired from the track-pad not working.I first cleared anything that might of been on the phone and restored my back-up files to get all my addresses and applications into my phone.I know I have to reopen all the accounts applications I want to work.All my apps I have reinstalled work which I use and are all much needed tools, even up to my documents apps and PDF.I thought my email accounts would of come with the back-up which I reinstalled. I have 2 of each which I need for work, Windows Live, Yahoo and Gmail, but none of them are sending any mail I compose to send and I don't know why, or I may have forgotten not having my phone for so long. or am doing something wrong.
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Oct 18, 2010
I noticed earlier this afternoon that none of my email (google apps gmail) is being pushed to my phone, though I can still send emails. The last one that came through was around midnight. I've seen a lot of posts about it here and elsewhere but no actual solution. I've resent the service books,deleted and re-added the account, multiple battery pulls, etc etc.
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Apr 12, 2012
I can receive email but can't send. Every message that I send gets rejected by the
Info:
iPhone 4S
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May 22, 2012
Started this morning. Using Comcast as carrier.
Info:iPhone 3GS
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Dec 10, 2011
we unlocked our torch to use with a different carrier and now we cant send or receive any bbm or email
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Jun 21, 2014
I am having extreme difficulty in setting up one of my email accounts on my iPhone 5c. The email in question is a centurylink email account ending in @q.com. When I use the mail settings lookup, this is what it tells me to do: Incoming Mail Server:
Account Type: POP
Username: xxxxxxxx@q.com
Server hostname: mail.q.com
Server port: 110
Authentication: Password
Outgoing Mail Server:
Username: xxxxxxxx@q.com
Server hostname: smtp.q.com
Server port: 587
Authentication: Password
SSL: yes
When I “pull down” on the screen to get mail, the latest mail that has come is from 5/20/14. Today is 6/21/14. When I repeat the process, it says at the bottom of the screen “Updated Just Now”, but no new emails come in. Yet, on my email on my computer, there are over 100 since 5/20/14. I can send, and it downloads the sent messages to my phone just fine. I just cannot receive messages later than 5/20/14 for some reason. How to receive email?
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Nov 10, 2011
For a few weeks now my e72 hasnt been receiving any emails. It's set to do so automatically. Originally I just thought it was just a small delay but almost a month later and still nothing. I have tried to receive manually, send a test email and deleted the account from my phone and reset it but nothing worked.
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Oct 19, 2011
I have only had this phone for 4 days. I set up my iinet account, set up was fine downloaded all my messages. after I did the phone update (I thing OS)it seems to have stopped, I can't send or receive. I have been through all the settings and everything seems fine. I also tried to delete the account so I could re-set it up but it was sitting on deleting mailbox screen for about half an hour so I aborted...
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Nov 5, 2010
My device is : Curve 8520?Last time I have problems after I install appworld, device try to reboot, and failed to start up properly, so reboot cycle is endless. After that I brought my device to BB centre in Indonesia ,upgraded my OS and they warned me I'll lose all the data inside my device, which is okay because I have my data backed up before After that they upgraded my device to version 5.0 bundle 1728.After finish restoring my data, I try to set my email (yahoo email account), and it prompt me to input a password... which I forgot what my password is (doh!).Then after that using my laptop, I reset my yahoo email account password, and set a new password. I'm surprised that when I try to set my email again it prompts me an error message : "Invalid email address or password. Verify your email address and password. If the error persists, contact [URL]"Same problem when I try to login using yahoo messenger on my device, or my blackberry internet browser.
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Mar 1, 2011
I have used the Blackberry Curve 3G for a couple of weeks without a problem. I updated to 6.0 and and now I can't send or receive email. When I go to set-up to try to check the settings, I cannot even connect to email. how to recover my email?
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