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BB Bold :: 9780 Cannot Receive/send Email After Security Wipe


I cannot receive/send email after perform the security wipe and retore my back up.Below is the step I have done:

1. Perform a complete back up using Blackberry Desktop Software.

2. Perform security wipe manually on the phone via Options > Security > Security Wipe.

3. After wiped, I using Blackberry Desktop Software to restore my backed up data.

4. Starting from now, i can't send/receive emails.

I have try go to Setup > Email Accounts > click into Internet Mail Account, but it bound back to the Setup page. Then i try Message icon > Options > Email Account Management, it prompt up "Unable to open email setup application. Contact your wireless service provider" message.May I khow what happen to my blackberry?

Below is my blackberry configuration:

Vendor ID: 609
Platform: 6.6.0.212
App Version: 6.0.0.570(2534)


View 1 Replies (Posted: Dec 5, 2011)

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